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Business Consultant Resume

SUMMARY

  • Business Consultant with 9.5 years of experience in Technology Consulting, Business Analysis, Client Relationship Management and Project/Product Management in Health & Human Services, Unemployment Insurance, Telecommunication, Gaming and Logistics domains.
  • Business Analysis and Business Process Consulting, involving
  • Business process engineering to design business processes ensuring maximum reusability and configurability during project implementations
  • Experience in complete life - cycle of system development of web, windows and mobile applications including requirements management, business process modeling, process re-engineering, impact analysis, use-case creation, test plan/cases creation and functional testing
  • Conducting JAD and GAP sessions and interviews with end-users, SMEs, project teams for requirements elicitation
  • Creation of requirements documents such as system requirements specifications, business requirements documents, use-cases, user stories, etc.
  • Liaising between customers and technical/development teams
  • Work with Quality Assurance team for test plan/cases’ development
  • Product Management, involving
  • Roadmap definition
  • Creation of business process specifications and BRDs for product backlogs
  • Defining requirements & functional design, liaising with technical team and making tactical decisions during execution
  • Project Management and Team Management, involving
  • Resource planning and tasks management and managing multi-member business team
  • Project estimation, planning, scheduling, tracking project metrics’ monitoring, customer and stakeholders’ communications, and reporting
  • Quality Assurance role play such as Configuration Controller (CC), Defect Prevention Analyst (DPA) and Project Quality Analyst (PQA)
  • Scope Management and Change Control, Defect Management and Root-cause Analysis
  • Pre-Sales, involving
  • Due diligence and gap analysis, solution conceptualization & definition and functional / business responses in several government RFIs and RFPs
  • Creation of Marketing Collaterals
  • Creation of Solution Handbooks, standard frameworks and templates required for consistent and quick RFP responses

TECHNICAL SKILLS

Applications/Tools: Balsamiq, Collibra, Jama Contour, Jira, Rally, Tableau, TFS

MS Office Suite: MS Visio, MS Project Plan, MS Excel, MS Word, MS PowerPoint

Requirements Management: BRD, FRD, SRS, Use Cases, Storyboards, Business Process Modeling, UML

Development Methodologies: Agile/Scrum, Incremental, Iterative, Waterfall

RDBMS: MS SQL, Oracle, DB2

PROFESSIONAL EXPERIENCE

Business Consultant

Confidential

Responsibilities:

  • Analyze as-is, manual new car procurement processes involving Bids and Quotes, Contract award, Builder communication, Legal document creation, Car Delivery Scheduling and Tracking
  • Design and propose an end to end flow that mitigates current issues such as, people dependency, no transparency and audit control, data redundancy, month end processing and reconciliation errors
  • Create an IT Roadmap for addressing pain points, risks and opportunities
  • Optimize Maximo to SAP Fixed Assets integration for new cars, including teh tracking and updates for cars from Mexico
  • Further automate, integrate and streamline teh car procurement and delivery process with increased controls, tracking and accuracy, teh process involves procurement of cars worth $2 billion per year
  • Assist in assessment of SAP ERP for implementation of proposed business process

Business Consultant

Confidential

Responsibilities:

  • Analyzed casino operations and identify opportunities for improving existing suite to drive day to day operations
  • Conducted workshops as an Innovation partner to introduce new technologies like gesture control, speech recognition, etc. for improved user and customer experience
  • Defined business flows for innovative solutions and worked with teh technology team to identify best tools/products/devices

Business Manager

Confidential

Responsibilities:

  • Led functional team for readiness of product to support multi-tenancy on teh cloud for a consortiums with a potential business of $100 million
  • Conceptualized and designed 100+ dashboards to provide operational insights allowing in-time reporting, trend analysis and forecasting capabilities
  • Designed mobile features for use by both staff and claimants including features that are most required on teh go, like DUA claim filing, claim payment history/application status review and dashboards for executives
  • Identified and planned implementation of business critical rules (using BRE) and processes that considerably vary for different states thus introducing high configurability in teh product to support dynamic processes and emerging needs of states
  • Conducted JAD sessions and product workshops with SMEs, architecture group and product management group to identify new features for teh product roadmap

Functional Lead & Business Analyst

Confidential

Responsibilities:

  • Led functional response of teh $6 million RFP, understanding RFP requirements and mapping applicable product features; core member of teh RFP defense team and lead teh functional demonstrations during RFP orals
  • Conducted product immersion training for 40 SMEs and end users, received on teh spot appreciation from customer
  • Led 12-member product implementation team, planned releases, tracked day to day development activities and shared project status reports with senior management and customer
  • Assisted in product 508 compliance implementation and testing, ensuring all provisions of teh guidelines are addressed to establish maximum accessibility
  • Conducted GAP sessions with EEC SMEs and Business Users, documenting and designing product extensions for customizations to be made to teh product as per teh agency’s requirements
  • Assisted data migration team in mapping legacy data with teh product data model, identifying extensions in teh product data model and creating validation scripts for validating migrated data

Functional Lead & Business Analyst

Confidential

Responsibilities:

  • Understood objectives and operational details of Billing, Order Management, Customer Care, Circuit Design/Assign, Provisioning and Network Inventory features and conducted market research to identify emerging needs and trends, designed business processes and created use-cases and business requirement documents
  • Conducted JAD sessions and product workshops with management group and SMEs, to establish business processes for enterprise application supporting stated fetaures
  • Created functional design and mock-ups for customer sportals to provide self-assistance opportunities to end users
  • Assisted in creation of enterprise data model while ensuring modularity of key entities such subscriber demographics (Person Identity Management), etc.

Business Analyst

Confidential

Responsibilities:

  • Conducted JAD sessions and process re-engineering workshops to establish teh “To-Be“ state post analysis of “As-Is“ business processes and systems, problem areas and challenges
  • Gathered requirements for creation of Federal ACF 800 and 801 reports to report annual and monthly aggregate program performance metrics of CCDF program to ACF
  • Conducted UAT training, assisted a team of 20 end users with application queries, defect analysis, purging and resolution
  • Designed training module for teh application including user training documentation, user manuals for important process flows and online help for all application screens with documentation team
  • Led Defect Prevention and Root Cause Analysis activities and brought down defect re-opening rate to 5% within 20 days of introducing defect prevention methods

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