We provide IT Staff Augmentation Services!

Salesforce/crm Solutions Resume

Waltham, MA

SUMMARY

  • A hands - on business analyst and applications implementation leader with a particular skill for assessing strategic process and direction.
  • Extensive experience across ERP, CRM and HR for distribution, manufacturing, government, and social innovation organizations.
  • Have served and led teams in a variety of capacities throughout system implementation, including project management, analysis, configuration, testing, training and deployment.
  • An affinity for introducing new technologies and their practical use to businesses of all sizes.

PROFESSIONAL EXPERIENCE

Confidential, Waltham, MA

Salesforce/CRM Solutions

Responsibilities:

  • Manage projects, conduct discovery, business process analysis, and administration for SF Cloud Applications
  • Produce functional and technical specifications for customizations, reports, data and application integration
  • Support clients through field mapping, data scrubbing, purge, and testing across multiple business functions
  • Lead sales and business development for Salesforce and business analytics projects
  • Establish alliances with Salesforce Account Executives and the Salesforce Foundation to build accounts

Confidential, Amesbury, MA

Executive Director and Chief Operating Officer

Responsibilities:

  • Directed deployment of enterprise-wide systems for CRM, HR, programming, finance, and communication
  • Trained all administrative and professional staff in the use of all systems
  • Coordinated and managed all aspects of camp operations
  • Researched, produced, and analyzed industry and field data for strategic recommendations to the Board
  • Led recruiting and marketing efforts to increase enrollments by over 15% within 3 years
  • Developed and implemented capital campaign and project plan for construction of aquatic center
  • Managed the fiscal integrity of the camp and annual budget over $1M
  • Led configuration, acceptance testing and training for worldwide roll-out of enterprise resource planning system
  • Provided on-site direction and change management support for Philippines, China, India, and Denmark plants
  • Managed project plan, financial controls, including contracts, invoicing, expenditures, and forecasting
  • Led functional and technical teams for multi-org supply chain planning and order management implementation

Confidential, Houston, TX

Engagement Manager and Application Lead

Responsibilities:

  • Developed and oversaw project plan/methodology, financial controls, and reported to PMO
  • Configured and led pilot testing for Oracle Risk Control Management system for Sarbanes-Oxley compliance
  • Developed and executed test scripts for cost accounting, purchasing, inventory and supply chain planning
  • Supported change management team from internal financial services to centralized service center
  • Directed documentation and media staff in developing online/interactive eLearning environment
  • Coordinated and conducted training sessions for St. Petersburg and Tampa medical centers

Confidential, MA

Business Analyst

Responsibilities:

  • Managed project plan and end-user support for Oracle ERP modules for east and west coast
  • Optimized requisition to receipt cycle time from two weeks to two days through process re-engineering and implementation of vendor blanket release program
  • Developed and tested reports for performance metrics across supply chain functions
  • Produced training curriculum and documentation for planning, purchasing, and corporate management
  • Established specifications and performed modifications and for flexfields, alerts, menus, and interfaces
  • Conducted operations analysis, user surveys, presentations, and product comparison studies
  • Led 7-step and 9-step TQM teams throughout system implementation

Hire Now