SUMMARY

• A hands - on business analyst and applications implementation leader with a particular skill for assessing strategic process and direction.
• Extensive experience across ERP, CRM and HR for distribution, manufacturing, government, and social innovation organizations.
• Have served and led teams in a variety of capacities throughout system implementation, including project management, analysis, configuration, testing, training and deployment.
• An affinity for introducing new technologies and their practical use to businesses of all sizes.

PROFESSIONAL EXPERIENCE

Confidential, Waltham, MA

Salesforce/CRM Solutions

Responsibilities:

• Manage projects, conduct discovery, business process analysis, and administration for SF Cloud Applications
• Produce functional and technical specifications for customizations, reports, data and application integration
• Support clients through field mapping, data scrubbing, purge, and testing across multiple business functions
• Lead sales and business development for Salesforce and business analytics projects
• Establish alliances with Salesforce Account Executives and the Salesforce Foundation to build accounts

Confidential, Amesbury, MA

Executive Director and Chief Operating Officer

Responsibilities:

• Directed deployment of enterprise-wide systems for CRM, HR, programming, finance, and communication
• Trained all administrative and professional staff in the use of all systems
• Coordinated and managed all aspects of camp operations
• Researched, produced, and analyzed industry and field data for strategic recommendations to the Board
• Led recruiting and marketing efforts to increase enrollments by over 15% within 3 years
• Developed and implemented capital campaign and project plan for construction of aquatic center
• Managed the fiscal integrity of the camp and annual budget over $1M
• Led configuration, acceptance testing and training for worldwide roll-out of enterprise resource planning system
• Provided on-site direction and change management support for Philippines, China, India, and Denmark plants
• Managed project plan, financial controls, including contracts, invoicing, expenditures, and forecasting
• Led functional and technical teams for multi-org supply chain planning and order management implementation

Confidential, Houston, TX

Engagement Manager and Application Lead

Responsibilities:

• Developed and oversaw project plan/methodology, financial controls, and reported to PMO
• Configured and led pilot testing for Oracle Risk Control Management system for Sarbanes-Oxley compliance
• Developed and executed test scripts for cost accounting, purchasing, inventory and supply chain planning
• Supported change management team from internal financial services to centralized service center
• Directed documentation and media staff in developing online/interactive eLearning environment
• Coordinated and conducted training sessions for St. Petersburg and Tampa medical centers

Confidential, MA

Business Analyst

Responsibilities:

• Managed project plan and end-user support for Oracle ERP modules for east and west coast
• Optimized requisition to receipt cycle time from two weeks to two days through process re-engineering and implementation of vendor blanket release program
• Developed and tested reports for performance metrics across supply chain functions
• Produced training curriculum and documentation for planning, purchasing, and corporate management
• Established specifications and performed modifications and for flexfields, alerts, menus, and interfaces
• Conducted operations analysis, user surveys, presentations, and product comparison studies
• Led 7-step and 9-step TQM teams throughout system implementation