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Salesforce Administrator/ Developer Resume

Atlanta, GA

SUMMARY

  • Over 5 + years of IT experience in IT industry with 4 years of experience in the Salesforce.com CRM space that includes Administration, Development and Support experience.
  • Experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation
  • Extensive experience in SFDC implementation and customization, and an In - depth understanding of SFDC CRM business processes.
  • Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Chatter and App-exchange on Salesforce
  • Extensive Experience in SFDC development using Visual Force Pages, Visual Force Components, Force.com IDE, SOQL, and SOSL.
  • Hands-on experience in analysis, design, development, and testing of the SFDC application.
  • Experience in designing of Dashboards, Apex Classes, Controllers, and various other components as per the client and application requirements.
  • Designed various custom objects, custom fields, role based page layouts, custom Tabs, custom reports as per the requirements.
  • Implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Extensive Experience in customization of Reports based on user and organizational requirement.
  • Integrated the product details between SFDC CRM with client’s Order Management application.
  • Interacted with various business team members to gather the requirements and documented the Business and Software Requirements.
  • Experience in identifying, planning and implementing new SFDC features and functions (new screens, workflow, custom objects, reports, and apex code) to meet business requirements.
  • Experience working with Force.com IDE and SFDC Sandbox environments.
  • Experienced with Apex Test Class (Modules) for SFDC testing
  • Support and training new end users and business users of the SFDC application.
  • Good understanding of the SDLC process.
  • Proficiency in Object Oriented Languages like C++, Java, and other Java technologies.
  • Experience in web technologies like HTML, XML, CSS, JSP, ASP, and JavaScript.
  • Good understating of Database Design, Data Modeling, RDBMS.
  • Experience in databases such as SQL, Oracle, and Data warehousing.
  • Extensive experience in all phases of testing like integration, Unit, User acceptance and Regression Testing.
  • Ability to handle full workload and meet proposed deadlines.
  • Excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments.
  • Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Web Services, Visual Force Pages, Workflow & Approvals, Dashboards, Data Loader, Reports, Analytic Snapshots, Custom Objects, Component and Controllers

Salesforce.com Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector.

Databases: Oracle, MS Access, Microsoft SQL Server, SQL & PL/SQL

Operating Systems: UNIX, Windows XP/ VISTA/7/ NT/ 2000/ 2003/2008

Web Technologies: HTML, DHTML, HTML-5, CSS, JavaScript

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE

Office Tools: Microsoft Project, MS Visual Source Safe, MS Visio, MS Office

Custom Integration Tools: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading, Force.com Migration Tool.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta GA

Salesforce Administrator/ Developer

Responsibilities:

  • Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Designed Use Case Diagrams and Use Case Specification documents based on requirements gathered.
  • Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC and other Platform based technologies like Visual Force, Force.com API and Web Services.
  • Created the company profile, set up new users, defined roles and set up public groups.
  • Involved in Implementation and Design of Campaigns, Cases, Issues, Product and Orders Management and Product Rejection module.
  • Worked withSOQL, SOSLqueries withGovernor Limitationsto store and download the data from Salesforce.com platform database.
  • Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
  • Constant involvement in exploring apex change apps and using the apps wherever necessary. Used apps like target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc.
  • Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.
  • Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
  • Implemented customCascading Style Sheets (CSS)for Visual force pages.
  • Created relationships among objects using Lookup and Master-detail relationships.
  • Created variousProfiles,Roles,Page Layouts, and Record Typesand configured thePermissionsbased on the Organization hierarchy requirements.
  • Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
  • Experience in creating Lightning Components and used Lightning Design System to convert existing Visual force pages to lightning components.
  • Involved in using Lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightning Experience for desktop and mobile applications.
  • Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions.
  • Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements.
  • Created External data sources using Lightning connect to connect toSAPend point. Created Lightning Component Tabs and Visual force Tabs.
  • Creating custom dashboards using JQuery graphs by consumingJSONdata.
  • Having experience on Third party Integration usingRESTAPI and SOAP API.
  • Constant involvement in exploring apex change apps and using the apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docu sign etc.
  • Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
  • Built SF1 quick action Visual force pages using lightning components.
  • Worked on IntegratingSAPandSalesforcesystems using SOAP and REST API's
  • Worked on using Lightning Design Systems to develop the Visual force pages for SF1.
  • Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
  • Installed the Call Center Applications and allowed the end usersto maintain a track history of customer’s complaints.
  • Experience in integratingSalesforcewith ERP applications likeSAPusing Informatica on Demand
  • Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
  • Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard.
  • Experience with Service Cloud and Sales Cloud Functionalities
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administrative tasks like creating and maintaining user profiles and privileges.

Environment: Salesforce.com platform, Force.com, Sales cloud, Service cloud, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, XML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web Services, Security Controls, Dashboards, Analytical Snapshot and Data Migration, Salesforce data loader, Windows XP, Eclipse IDE Plug-In.

Confidential, Columbus OH

Salesforce Administrator/ Developer

Responsibilities:

  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects and Developed UI containing angular/JQuery in Salesforce
  • Performed the detailed analysis of functional and technical requirements, designed & deployed the custom objects, identified the lookup and master-detail relationships, and created the junction objects. Demonstrated ability to translate customer requirements into specification.
  • Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
  • Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab and created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Involved in Service cloud and Sales cloud for Implementation/Customization.
  • Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Working on Jira Agile tool for migration projects fromSAPtoSalesforce.com.
  • Development of SOAP andRESTbased web services used for custom development
  • Worked on maintaining the complete contract management using Apttus.
  • Involved in collecting the data during contracting process back in to the Salesforce instance using Apttus.
  • Worked onApttusAdvanced Workflow approvals,Apttusorder management, created agreement wizards, validation rules and contract templates.
  • Created custom object creations with multiple record types, page lay outs, custom buttons, validation rules and apex triggers.
  • Developed Web Service Callouts fromSalesforceto External Applications using SOAP andRESTAPI.
  • Deployed Customizations from Sandbox to production Environment by creating Change Sets and using the ANT Migration tool.
  • Utilized Salesforce Lightning Experience Process Flows to automate Business process
  • Created custom reports and dashboards outlining key sales metrics for upper level management and provided daily administration and support to Marketing Cloud.
  • Business Process and Sales Process creation for Direct & Channel Sales, as well as Marketing Workflow Integration (Marketo) (Exact target).
  • Developed Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Worked withExactTargetmarketing automation suite for email, landing pages, camping web analytics, lead scoring, assert management, and trigger workflow.
  • Worked with Multi-Currency, Product and Price book set-ups.
  • Migrated data from Traditional Applications toSalesforce using APEX Data Loader and Informatica on Demand.
  • Experience in working withSalesforceMarketingCloudapplications for APT automation testing for restful services using MCAT Framework.
  • Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • UsedServiceMaxApp exchange fieldservicefor efficiently managing the customer contracts and configured relations between service max and SFDC.
  • Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
  • Used Service Max App exchange field service for efficiently managing the customer contracts.
  • Built, measured and managed company marketing campaigns within Marketo, a marketing automation software.
  • Utilized Salesforce Lightning Experience Process Flows to automate Business process
  • Worked on installing and integrating ApttusCPQ andApttusapprovals package withSalesforceSales process.
  • Implemented CPQ (Configure Price Quote) solution usingApttusCPQ& Contract Management and also used Apttus CPQ to configure price and quotes for the organization based on regional prices. Managed CPQ process from both SFDC opportunity and excel.
  • Developed Visual force Pages and Components to include extra functionality and developed Apex Classes to provide functionality to the visual pages.
  • Used Data loader to load the records on to the force.com platform.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Environment: Saleforce.com platform, Apex Data Loader, QA Scribe, HTML, Java Script, CSS, Boot Strap, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, RestAPI, Salesforce Communities, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex language, Visual Force (Pages, Component & Controllers), Sandbox data loading.

Confidential, Chevy Chase MD

Salesforce Developer

Responsibilities:

  • Developed variousCustom Objects, Tabs, validation rules, formula fields.
  • Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
  • Implemented customCascading Style Sheets (CSS)for Visual force pages.
  • Worked withSOQL, SOSLqueries withGovernor Limitationsto store and download the data from Salesforce.com platform database.
  • Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
  • Created relationships among objects using Lookup and Master-detail relationships.
  • Created variousProfiles,Roles,Page Layouts, and Record Typesand configured thePermissionsbased on the Organization hierarchy requirements.
  • Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE
  • Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements
  • Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
  • Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
  • Performed data cleanup and/or Data migration to/from salesforce.com
  • Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
  • Created mash up between Sales force CRM and Gmail through Force.com App Exchange's Email integration engine.
  • BuiltRESTServices to connect SOAP based Services.
  • Responsible for source control and configuration management for managing source code and technical documentation.
  • Used Sales force Automation Process (SAP), Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic
  • Experience inRESTAPI with Google Maps
  • Assign Invoice numbers in different formats based on the country using Custom settings and Apex code and push it to Conga Composer for Invoice generation.
  • Createdworkflow rulesand defined relatedtasks, email alerts,andfield updates.
  • Developed severalCustom Reports&Dashboardsthat are used by Business user and Managers.
  • Integration with ETL tools like Informatica, Info sphere.
  • Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
  • Involved in various user stories and worked with QA team to test in various sandbox environments and update fields in Production.
  • Worked on IntegratingSAPandSalesforcesystems using SOAP and REST API's.
  • Configure and Maintained the Sandbox Environment for easy facilitation of Development and QA Activities.
  • Created custom Java Application to Interact with Salesforce using SOAP and Rest web services
  • Implemented Data Loader through the Command Line Interface to extract the data from database.
  • Configured Chatter for the Users in the Organization for collaboration.
  • Writing customized SOQL queries to extract the data pertaining to the calls made by the reps.
  • Created Email templates in Text, HTML and visual Force necessary for the application.
  • Developed visual Force pages with JavaScript and Apex classes.
  • Performed apex callout using Web Service to external applications from Salesforce using Http Request and Http classes.
  • Written Apex Test classes to Unit test Apex classes before moving to Production.
  • Created and maintained the documentation for Design, Migration and Integration.
  • Deployed applications from Sandbox to Production.

Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visual force (Pages, Component & Controllers), Salesforce Data Loader, Workflow & Approvals, Reports, Custom Objects, SAP, Custom Tabs, Security Controls, HTML, Java Script, Web services, WSDL, Sandbox, Eclipse IDE Plug-in, Hoovers.

Confidential

Java/J2EE Developer

Responsibilities:

  • Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
  • Involved in designing the system based on UML concepts, which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
  • Designed and developed web pages using JSP, HTML.
  • Involved in the design and development phases of Software Development Life Cycle (SDLC).
  • Developed user interfaces using JSP, JSP Tag libraries and Java Script to simplify the complexities of the application.
  • Involved in the development of client side validation framework using JQuery and JavaScript.
  • Used Java/J2EE Design patterns like MVC, Factory Method, Singleton, and Data Transfer Object (DTO) Service Locator
  • Developed JSP and Java Helper classes for In-patient and out-patient Information.
  • Used Oracle as the backend database.
  • Developed HTML and JSP pages for user interaction and data presentation.
  • Developed test cases on JUnit.
  • Developed Servlets to process update information.
  • Used JDBC for communicating with the database.
  • Responsible for maintenance and production support of the application.

Environment: Java, J2EE, JSP, Servlets, Struts, Java Beans, JavaScript, Oracle 8i, HTML, Tomcat, XML.

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