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Technical Business System Analyst Resume

Hartford, ConnecticuT


  • Certified Analyst professional with 3+ years of experience in Small Business, Health Care and Government industries that includes System Analysis, Data Mapping, Development, Reverse Engineering, Data Warehousing, Business Intelligence, Data Analysis, Reporting, Quality Assurance and user acceptance testing.
  • Willing to learn new things, skilled at making persuasive presentations, generating innovative ideas and taking initiatives in managing and delivering the projects within time and budgetary constraints; possess creative ability and skills; form quality liaisons and relationships easily and instill a high level of confidence at all levels with strong communication and team management leadership capabilities.


Programming Languages: C, Python, Java, SQL, HTML5, REST web services (Angular 5/6)

Project Tracking Tools: JIRA, Rally

Databases: MYSQL, Oracle

Reporting Tools: Crystal reporting, Tableau

Data Analysis: ETL, Data Modelling, SQL, Excel

Process/Technologies: Waterfall, Agile/scrum, MVC, SDLC, Use cases.

Build/Testing tools: Junit, tortoise SVN, Jenkins, GitHub

Document Sharing Tools: Share Point, Confluence


Confidential - Hartford, Connecticut

Technical Business System Analyst


  • Extensive experience in effective requirement gathering by participating in SPRINT and creating user stories for various web applications while working in a fast-pacedAGILEenvironment.
  • Experienced in techniques such as SPRINT planning, Product Backlog management,agile estimation, and JAD/Feature review sessions with the project stakeholders, daily SCRUM, metrics such as Burn-down & Velocity charts, Sprint summary report, Sprint review/retro meetings etc.
  • Conducted knowledge transfer sessions with business users and Business applications team to walkthrough new functionalities and features.
  • Monitor effectiveness of systems, policies and procedures and make appropriate recommendations to ensure daily operations are efficient.
  • Experience working with Spring, SOAP, REST, Micro services, XML and JSON message formats for API testing using SoapUI, Swagger, XML Spy in a shared services/enterprise level organization
  • Experience in Data analysis and analytical skills, writing complex SQL Queries to implement the business logic with good data modeling exposure.
  • Experience building dashboards using data visualization software tableau to deliver key metrics during open enrollment and produce standard monthly excel reports into tableau workbooks.
  • Experience in AdobeExperience Manager (AEM), using AEM on publishing an analytics
  • Knowledge in integrating AEM forms, author the content and worked with developers on creating the AEM authoring guide.

Confidential - Albany, New York

Systems Analyst


  • Attend JAD Sessions with project stakeholders and document discussions and make appropriate changes in system requirement documentation as directed
  • Contribute to creation of system requirement documentation, design specifications, user manuals, release notes, general system documentation by analyzing business needs and creating or updating systems requirements during various Release cycles using Rally.
  • Design system process flows by analyzing business process flows and document system functionality
  • Performed daily data queries and prepared reports on daily, weekly, monthly, and quarterly basis.
  • Worked on the development of Dashboard reports for the Key Performance Indicators for the top management.
  • Collaborated with IT teams by analyzing requirements, including creating user interface mockups and wireframe models using pencil and Mock Flow.
  • Constructing workflow charts and diagrams; studying system capabilities; writing specifications using EA and Microsoft Visio.
  • Experience working with Spring, SOAP, REST, Micro services, XML and JSON message formats for API testing using POSTMAN in a shared services/enterprise level organization
  • Monitor execution and completion of system processes and coordinate with the team to resolve any issues found
  • Contribute to the analysis of Production Support issues and work closely with the Developers to resolve them.
  • Evaluate and review test cases to ensure they accurately represent the system requirements and have volunteered to test web services using SOAP UI
  • Instrumental in doing various projects documenting the processes with the help of subject matter experts for the upper management to showcase to the client
  • Maintain and supported systems for data warehouse and business intelligence (BI) initiatives.
  • Construct workflow charts and diagrams; studying system capabilities; writing specifications
  • Improve systems by studying current practices, designing modifications.

Confidential - Jersey City, New Jersey

Systems Analyst


  • Defined application problem by conferring with clients, evaluating procedures and processes.
  • Developed solution by preparing and evaluating alternative workflow solutions.
  • Controls solution by establishing specifications, coordinating production with programmers.
  • Validated results by testing programs.
  • Provided reference by writing documentation.
  • Interpret data from primary and secondary sources using statistical techniques and provide ongoing reports.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Tuning complex database SQL queries and joining the tables to improve the performance of the application.
  • Designed and developed base classes, framework classes and common re-usable components.


Summer Intern


  • Posted adjustment entries to client accounts along with corresponding accounting entries to general ledger
  • Performed online and repository based research
  • Met established goals/standards for quality while responding to customer inquiries
  • Assisted in the development of process improvement ideas that will enhance the client experience and improve operational efficiencies

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