We provide IT Staff Augmentation Services!

Sr. Salesforce Developer/admin Resume

Lake Bluff, IL

SUMMARY

  • 9 years of IT experience in Design, Development, Testing and Administration spanning all facets of package software and SAAS application implementation.
  • Around 6years of experience in the Salesforce.com CRM space that includes Business Analysis, Administration, Configuration, Implementation, Development and Support experience.
  • Experienced in Discovery Phase, Scoping Phase, Analysis and Implementation Phase.
  • Proficient in Agile Methodology.
  • Strong Requirements gathering experience and documentation skills which includes Conducting User Interviews, transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives.
  • Implementation experience of Salesforce.com applications like the Sales, Marketing and Service and Support Modules.
  • Extensively worked in integration using Cast Iron Tool.
  • Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
  • Proficient in Case Management using assignment, escalation, workflow rules and actions.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
  • Worked on ApttusCPQ(Configure Price Quote) tool, shopping cart.
  • Implemented and Integrated services for complete CPQ software.
  • Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
  • Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
  • Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
  • Experience building new apps with the Lightning App Builder and Lightning Components.
  • Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
  • Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs .
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Experience integrating SFDC with applications like Microsoft Outlook, ACT, etc.
  • Knowledge in developing web - based applications using Java, PHP, XML, CSS,HTML, DHTML, XHTML, JavaScript and AJAX Technology.
  • Proficient in developing and implementing Web service integration.
  • Experience in J2EE architecture, design patterns, objects modeling using various J2EE technologies and frameworks.
  • Developed applications by using JSP, JSTL, HTML, Java Scripts, and Ajax.
  • Experience in designing, developing and deploying J2EE applications on Apache Tomcat, JBoss etc.
  • Good Knowledge of RDBMS, SQL, Microsoft Excel and Access.
  • Expert in tasks such as data extraction, transforming and loading using SQL* Loader, Oracle External tables, database links in Oracle and DTS transformations in SQL Server for various file formats.
  • Flexible, enthusiastic and project oriented team player with solid communication and leadership skills to develop creative solution for challenging client needs.
  • Experience of working with diverse database platforms including Oracle, SQL server, MS Access.
  • Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
  • Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
  • A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.

TECHNICAL SKILLS

SALESFORCE.COM: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex language, VisualForce (Pages, Component & Controllers), Apttus CPQ, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, salesforce offline Edition, Analytic Snapshots, Lightning,Case Management System, SOQL, SOSL.

SALESFORCE TOOLS AND INTEGRATION TOOL: Cast Iron, Eclipse IDE, Apex Data Loader

METHODOLOGIES: MS SQL Server DBA, MS SQL Server 2008, SDLC, OOAD

PROGRAMMING LANGUAGES: Java, Apex, SQL, HTML, CSS

RDBMS: MS Access, Oracle

OPERATING SYSTEMS: Sun Solaris 8.0, Windows95/98/ XP/2000/vista, UNIX

DATABASE TOOLS: Oracle 10g/9i/8i, Enterprise Manager, Query Analyzer, SQL Server Profiler, DTS,Business intelligence Studio.

PROFESSIONAL EXPERIENCE

Confidential, Lake Bluff, IL

Sr. Salesforce Developer/Admin

Responsibilities:

  • Incharge of the complete salesforce development activities for the entire organization after the initial package deployed by Salesforce.com
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Implemented new requirements from sandbox to production environments using salesforce.com IDE on Eclipse platform and change sets.
  • Developed Apex Classes, Apex Triggers, Visual force Pages and Custom Controller classes for various functional needs in the application.
  • Writing code, test cases, review code, check in to source control, fix issues and enhancement, write technical and functional documentation.
  • Develop the events which work based on the flows. Used to perform the multiple actions using process builder.
  • Developed rich UI using CSS and Bootstrap in Visual Force Pages and used JavaScript, jQuery for client-side validations.
  • Expertise in working withsalesforceStandard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
  • Designed Custom Objects, Custom tabs, validation rules, workflow rules, Page Layouts, Components, Visual Force
  • Pages and Approval Process to suit the needs of the applications.
  • Setup field level security for custom objects.
  • Defined Lookup and Master detail relationship on the Objects and created junction Objects.
  • Created custom Dashboard for manager's home page and gave accessibility to dashboards for authorized people.
  • Worked on process builders to create auto response, auto assigning cases, auto finishing cases, and auto populating fields on different objects as per the business requirements.
  • Designed Workflow rules, Approval process and its associated actions like time triggered tasks, email alerts, field updates to implement the business logic.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on record pages.

Environment: Salesforce.com platform, CRM, Apex Classes, Apex Triggers, Visual Force, Email Marketing, Flows, Process Builders, Data Loader, API, Workflows Approvals, Reports, Custom Objects, Customer Tabs, Email Services, HTML, Web services, Sandbox, Force.com Explorer, SOSL, SOQL, SOAP API and REST API, Eclipse, Service cloud.

Confidential, Dade City, FL

Sr. Salesforce Developer

Responsibilities:

  • Incharge of the complete salesforce development activities for the entire organization after the initial package deployed by Salesforce.com.
  • Involve in developing visualforce pages, triggers and apex classes based on the requirements.
  • Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Implement pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.
  • Worked on various scenarios of Salesforce.com APIs like SOAP, REST.
  • Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
  • Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, components, VisualForce Pages to suit to the needs of the application.
  • Adhered to the Best Practices by avoiding Governor Limits in SOQL and SOSL statements within the custom Controllers, Extensions, and Triggers.
  • Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts, and field updates for Business Automation.
  • Worked extensively on managing Products, Categories, Product Attributes, and defining Product Visibility for Apttus CPQ package.
  • Developed Apex Classes, Apex Triggers, Visual force Pages and Custom Controller classes for various functional needs in the application.
  • Experience with the integrating SFDC and AppExchange partners such as CPQ/Apttus.
  • Adhering to the best Practices while creating Triggers.
  • Used Salesforce Automation for Territory Management and Opportunity Management.
  • Worked extensively with Salesforce.com Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports. Architected solutions to meet business needs mostly within Salesforce.com Service Cloud.
  • Integrated Salesforce.com with External Applications like using SOAP/REST API based web services.
  • Worked onSalesforceLightning( Lightning Design Systems, App Design and Lightning Components).
  • Created and modified templates using Apptus CPQ & Author CLM. Modified profiles and permission set access as per requirement.
  • Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
  • Worked on designing and developing Lightning Community Builder and developed Lightning Components.
  • Assisting in migrating existing functionalities fromSalesforceclassic interface to lightning interface.
  • Refactoring of code to fix the existing issues in the sequence of operations on real-time.
  • Worked closely with users to understand the issues and fix them.
  • Develop test classes and maintain sufficient organizational code coverage.
  • Worked closely with informatica and other middleware teams for fixing issues.
  • Monitoring of informatica jobs to ensure smooth and error-free operations.
  • Incharge for fixing deployment issues and ensure successful deployment through changesets and Force.com IDE.

Environment: Saleforce.com platform, Informatica Cloud, Agile - TFS,Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force,Salesforce.com Data Loader, Apttus CPQ,Security Controls, HTML, Java Script, Sandbox, Change Sets, Eclipse IDE Plug-in.

Confidential, New York, NY

Salesforce Administrator/Developer

Responsibilities:

  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
  • Designed various Webpages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
  • Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
  • Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
  • Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
  • Implemented Case Management Automation to track and solve Customer's Issues.
  • Worked on Service Cloud communities for sharing business process.
  • Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
  • Written SOQL queries against force.com API.
  • Used AJAX to get the data from the server asynchronously by using JSON objects.
  • AppExplorer.
  • Implemented CPQ System to improve user experience in the Quoting process using Salesforce.
  • Customize Salesforce, Page layouts, Custom objects, and Lightning components.
  • Worked with the Salesforce Lightning using lightning pages.
  • Customizations of Reports, Dashboards, Workflows, Approval Process.
  • Worked on multiple Test class components to fulfill the code coverage. Extensively worked on apex data loader.
  • Worked with Business on Design and Implementation of Product catalog and product attributes to expose on CPQ application.
  • Migrated data from MS Excel / CSV files to SFDC using Data Loader.
  • Proficient in creating record-types, page-layouts and profiles to hide/show visibility to various fields.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Developed Apex Classes and Apex Triggers for various functional needs in the application.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Pages, Data Loader,Heroku, S-Controls, HTML, Java Script, Apex Triggers, Apttus CPQ, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Bedminster, NJ

Salesforce Administrator

Responsibilities:

  • Worked in three different production instances within the organization, involved in various configuration and setup activties and in production support.
  • Identified as the Premier Support contact person for the organization, open cases with Salesforce, follow up until the issues are resolved.
  • Extensively worked for both person and Company Accounts of the organization
  • Involved in developing VISUALFORCE pages, triggers and apex classes based on the requirements.
  • Proficient in creating record-types, page-layouts and profiles to hide/show visibility to various fields.
  • Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation rules and formula fields to the custom objects
  • Exposure to various latest features of salesforce like Permission Sets to give user-specific permissions, content management, documents and libraries.
  • Extensively worked in real-time Web service integration of Salesforce with J2EE web applications.
  • Directly interacted with various user groups to understand and gather requirements and conducted demos to show prototypes.
  • Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
  • Customized events and tasks as per user convenience to schedule meetings, follow-up, sharing calendars with other groups, etc.
  • Worked in Single sign-on, SAML settings to enable the user to login to various applications simultaneously.
  • Enabled and configured E-mail Relay feature for the e-mail administration for the entire organization.
  • Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log .
  • Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications.
  • Worked on integration using Cast Iron tool.
  • IN charge of the deployment and complete setup in 3 production instances, used Eclipse and changeSet for deploying.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Administration, SSO, Service Cloud Console, Change Set, Force.com Eclipse, HTML, JavaScript, CSS, Apex Explorer, Apex DataLoader, Cast Iron.

Confidential, Somerset, NJ

SALESFORCE Developer/ Administrator

Responsibilities:

  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
  • Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations..
  • Used salesforce Automation (SFA) for Territory Management and Opportunity Management.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Developed Apex Classes and Apex Triggers for various functional needs in the application.
  • Created various Scheduled and Batch apex jobs based on the business requirements.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Created profiles and implemented Object and field level security to hide critical information on the profile users.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Created automations of emails to Opportunity owners based on business requirements.
  • Resolved major issues in previously exisiting integrations betweeen SAP and Salesforce in the Cast Iron environment.
  • Created orchestrations for bi-directional integration of Salesforce and SAP using Cast Iron tool.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Cast Iron, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Developer

RESPONSIBILITIES:

  • Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization in enterprise edition.
  • Interacted with various business team members to gather and document the requirements.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Worked on varioussalesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
  • Implemented Web-to-lead to track and solve leads from the website.
  • Created different workflow rules and Approvals for various campaign processes.
  • Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, components, VisualForce Pages to suit to the needs of the application.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
  • Integrated with PeopleSoft FT at the back end with Salesforce as User Interface and it is a bi-directional integration using Informatica on demand.
  • Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
  • Developed and configured various Reports for different user profiles based on the need in the organization.
  • Participated in the training sessions provided by the Salesforce team and support end users.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, S-Controls, Visual Force (Pages, Component & controllers),Pages, Informatica, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects,Custom Tabs, Email Services,Sandbox data loading.

Hire Now