SUMMARY:

• Microsoft Dynamics CRM & NAV consultant with over 6 years experience in implementation, support, requirement analysis, functional design, team & client assistance in business process & system mapping, process integrations with team management.
• Expertise in troubleshooting and resolving system and performance issues.
• Excellent written and verbal communication skills.

TECHNICAL SKILLS

Languages: CSIDE, .Net, JavaScript

Software: Dynamics CRM 2013 & 2011, Dynamics NAV (4.0, 5.0, 2009 & 2013 R2 ) SQL Server 2005/2008, SSRS, SSIS, BI Tools (Qlikview, TARGIT BI Suite ), Windows Server 2008 R2

PROFESSIONAL EXPERIENCE

Confidential

Team Lead Microsoft Dynamics CRM

Responsibilities:

• Microsoft Dynamics CRM 2013 & 2011 Implementation for both Online & On - premise editions.
• Functional Requirement Document/Requirement Specification document (FRD/RSD) Preparation
• System Mapping, Setups & Configurations
• Preparation of As -Is and To-Be of processes to be followed
• Client User Trainings/System Approvals etc.
• Design and implement training materials for End Users highlighting upgrade enhancements and new functionality.
• Preparation of Master data for the deployment of the project
• Providing demonstrations to key management.
• Using Custom Code Validation tool to eliminate CRM 4.0 client side API and 2007 endpoints for CRM web services.
• Preparing Manual and providing training to users
• CRM and Outlook integration.
• Data Migration from legacy system.
• Preparing Test Scripts and artifacts for the testing.
• Guiding technical consultants and developers about the requirement and helped them, in customization.
• Understanding the functional capabilities and limitations for out of the box functionality as well as custom code.
• Performing UAT with Client.
• Using Upgradation tool kit for application code migration
• Data migration from previous version
• Developing SSRS Reports

Confidential

Sr. Software Engineer

Responsibilities:

• Dynamics CRM - Requirement Analysis, Functional Design, Team & Client Assistance in business process & system mapping and process integrations with Team management
• ERP: Dynamics NAV - Capturing Project Leader with management functions, Including assistance of team & client in business process & system mapping and process integrations
• Actively involved in Full life cycle of the project and Techno Functional Consultant.
• Development and deployment of Sales, Service & Warranty Module, as per client’s requirement.
• Interface with Third party Warehouse for automatic data flow from Navision to other system, interface with SAP for MI purpose.
• Unit Testing, Integrated Testing and delivery of the objects to the client.
• Data recovery 24 x 7 technical support
• Backup and recovery of several database
• Integration with 3 party tools.
• Gathering and understanding client requirement.
• Preparing Test Scripts and artifacts for the testing.
• Development and deployment of complete customized Module, including Tables, Forms, XMLPorts Interface (to import data from Web Site), Reports, and Management Information Reports.
• Fully Customized Planning module(including Trend Index Calculation, Seasonal Index, Demand, Re-Order Points, Re-order Quantity).
• Training to Users. Post Implementation Support.