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Team Lead Microsoft Dynamics Crm Resume


  • Microsoft Dynamics CRM & NAV consultant with over 6 years experience in implementation, support, requirement analysis, functional design, team & client assistance in business process & system mapping, process integrations with team management.
  • Expertise in troubleshooting and resolving system and performance issues.
  • Excellent written and verbal communication skills.


Languages: CSIDE, .Net, JavaScript

Software: Dynamics CRM 2013 & 2011, Dynamics NAV (4.0, 5.0, 2009 & 2013 R2 ) SQL Server 2005/2008, SSRS, SSIS, BI Tools (Qlikview, TARGIT BI Suite ), Windows Server 2008 R2



Team Lead Microsoft Dynamics CRM


  • Microsoft Dynamics CRM 2013 & 2011 Implementation for both Online & On - premise editions.
  • Functional Requirement Document/Requirement Specification document (FRD/RSD) Preparation
  • System Mapping, Setups & Configurations
  • Preparation of As -Is and To-Be of processes to be followed
  • Client User Trainings/System Approvals etc.
  • Design and implement training materials for End Users highlighting upgrade enhancements and new functionality.
  • Preparation of Master data for the deployment of the project
  • Providing demonstrations to key management.
  • Using Custom Code Validation tool to eliminate CRM 4.0 client side API and 2007 endpoints for CRM web services.
  • Preparing Manual and providing training to users
  • CRM and Outlook integration.
  • Data Migration from legacy system.
  • Preparing Test Scripts and artifacts for the testing.
  • Guiding technical consultants and developers about the requirement and helped them, in customization.
  • Understanding the functional capabilities and limitations for out of the box functionality as well as custom code.
  • Performing UAT with Client.
  • Using Upgradation tool kit for application code migration
  • Data migration from previous version
  • Developing SSRS Reports


Sr. Software Engineer


  • Dynamics CRM - Requirement Analysis, Functional Design, Team & Client Assistance in business process & system mapping and process integrations with Team management
  • ERP: Dynamics NAV - Capturing Project Leader with management functions, Including assistance of team & client in business process & system mapping and process integrations
  • Actively involved in Full life cycle of the project and Techno Functional Consultant.
  • Development and deployment of Sales, Service & Warranty Module, as per client’s requirement.
  • Interface with Third party Warehouse for automatic data flow from Navision to other system, interface with SAP for MI purpose.
  • Unit Testing, Integrated Testing and delivery of the objects to the client.
  • Data recovery 24 x 7 technical support
  • Backup and recovery of several database
  • Integration with 3 party tools.
  • Gathering and understanding client requirement.
  • Preparing Test Scripts and artifacts for the testing.
  • Development and deployment of complete customized Module, including Tables, Forms, XMLPorts Interface (to import data from Web Site), Reports, and Management Information Reports.
  • Fully Customized Planning module(including Trend Index Calculation, Seasonal Index, Demand, Re-Order Points, Re-order Quantity).
  • Training to Users. Post Implementation Support.

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