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Sr. Salesforce Developer/admin Resume

Emeryville, CA

SUMMARY

  • Around 8 years of experience on Salesforce.com/Force.com implementation with an earned reputation for meeting deadlines and delivering critical solutions on various levels of Software Development in CRM Application Development, Database, Data Modeling and Java developing.
  • Extensive experience in analysis, design and development of Business Applications with Salesforce CRM as the focus area.
  • Hands on experience in Salesforce.com Development by developing the presentation layer in Visualforce and business logic in the Apex Programming by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S - Controls and Webservices API.
  • Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, and Workflows, sharing rules and Approval Processes for automated alerts, field updates, and email generation according to application requirements.
  • Excellent experience working with multiple Salesforce organizations and migrating metadata between multiple environments of Salesforce using various tools like Eclipse IDE, Jenkins, and the Force.com native Change sets.
  • Good understanding of Salesforce CPQ capabilities, limitations, and can clearly communicate those to customers.
  • Extensively worked on developing complex Apex classes, Triggers, Visual Force Pages, Apex Components and Controllers, Custom Settings and Custom Metadata types.
  • Specialist in writing the apex code by following the best practices so that the code abides by the Governor rules of Salesforce.
  • Worked with various CRM applications like Salesforce.com, Sales Cloud, Custom Cloud, Reporting and Analytics of Sales, Service and Custom Cloud, Application on Code backup.
  • Proficient with Sales Cloud, Service Cloud, web service, Rest-API, Soap-API, Force.com App-exchange packages and Salesforce Metadata-API, Partner WSDL &Salesforce Enterprise WSDL.
  • Possess comprehensive understanding on SFDC full life cycle implementation experience with Sales Cloud, Service Cloud and Force.com Platform.
  • Experience using the query languages SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Worked on designing and developing Lightning Community Builder and developed Lightning Components using aura framework.
  • Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
  • Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, and Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • In depth understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
  • Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, and Informatica Data Loader.
  • Expertise in Server-side programming/development using Java, JSP, Servlets, and XML and deploying in application servers Jboss and WebLogic.
  • Active role in Designing and implementing Continuous Integration and Continuous Deployment Process Using SVN, GIT and AutoRabit CI - CD Tool.
  • Good exposure in writing SQL and PL/SQL programming with DB2, Oracle and MS-SQL, MySQL Server.
  • Involved in Functional, Regression, Integration, System and Performance testing of client server and web applications.
  • Worked in Agile environment.
  • Excellent communication, problem solving, debugging & programming skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Salesforce Technologies: SFDC Certified Force.com Developer Salesforce CRM Salesforce SFA Apex Language Apex Classes/Controllers Apex Triggers SOQL SOSL Visual Force Pages / Components S Controls Apex Web Services AJAX Workflow Approvals Dashboards Analytic Snapshots Case Management Automation Custom Objects.

Salesforce Tools: Eclipse Force.com Eclipse IDE Plug-in Force.com Explorer Apex Data Loader Force.com Workbench Force.com Platform Sandbox and Production

Programming Languages: Apex, Visualforce, C, XML, UML, JavaScript, Agile, N-tier Architecture, Java, J2EE

Databases: MS SQL Server 2000/2005 PL/SQL RDBMS Oracle 8i/9i/10g MS Access and MySQL

Operating Systems: Windows NT / 2000 / XP Pro / Vista Windows Server / 2008 Linux.

Networking: Wire Shark, HTTP, TCP/IP

Version Control Tools: GIT, ANT, Maven

Methodologies: Agile, Scrum, SDLC

Documentation Tools: MS Office, XML, HTML, MS Visio Pro

PROFESSIONAL EXPERIENCE

Confidential, Emeryville, CA

Sr. Salesforce Developer/Admin

Responsibilities:

  • Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirements, design, development, enhancements and testing.
  • Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
  • Work with management, create and manage complex workflow rules, data validation, and triggers
  • Performing administrative responsibilities to include validation rules, custom fields, workflows, custom objects, fields, and formulas on Standard Salesforce Case Object and Custom Objects.
  • Created picklist, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Auto Response Rules and assignment rules.
  • Involved in creating workflow rules for automated alerts, field updates according to the business criteria and built Visual Force Email Templates and Field updates for sending Email notifications to the internal users.
  • Worked with various salesforce.com objects like Leads, Accounts, Contacts and Opportunities.
  • Support and maintain system integrations.
  • Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using the platform database objects.
  • Export, update, delete, insert and bulk import or export of data in development sandboxes using Data Loader from salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Involved with deployments and validation of Salesforce configuration and development changes.
  • Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.
  • Created Workflow rules, Approval process on various objects to automate actions Email Alert Field Update, Creating a task, outbound messaging and time-dependent actions.
  • Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
  • Designing and developing apex classes, controller classes, extensions, web services and Apex triggers for various functional needs.
  • Design and build high-performance, reusable and reliable Apex code with best practices. Custom User interfaces with Visual Force and custom business logic in APEX.
  • Analyzing the Scenarios for switching between Salesforce classic and the Lightning Experience.
  • Configured custom Lightning web components to appear in the components panel in the Lightning communities of the entire org.
  • Interacted with various business team members to gather the requirements and documented the requirements.
  • In charge of conducting the UAT with the Business users, and gathering feedback.
  • Experience with Customer/Partner Communities set up and creation/maintenance of lightning components.
  • Demonstrated ability to capture business requirements, translate those requirements to technical/business solution options, and able to communicate those effectively back to the customer, both from a technical and business aspect. experience with SFDC / Community Cloud offerings including CMS, Knowledge, Experience Manager, customer branding and custom business processes within communities.
  • Migrated the standard and custom objects in standard experience to lightning experience.
  • Strong experience in deploying Salesforce components across various Sandbox and production instance using Change Sets.
  • Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
  • Test bug fixes to make sure they work as per the requirements then deploy them to production.
  • Involved in testing and deploying the application in UAT and performed production fixes.
  • Participating in Business meetings to guide the customers through the process.
  • Create user manuals for new applications and troubleshoot user issues, managed incoming tickets relating to field and record accessibility.

Environment: Saleforce.com CRM platform, Force.com Sites, Apex, Visual force, Custom Component Lightning Component, Reports, Workflow & Approvals, Pages, Data Loader, HTML, CSS, Angular.js, REST, SOAP, Community cloud, Reports, Service Cloud, Sales Cloud, Custom Controllers, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Production, web Services.

Confidential, San Mateo, CA

Sr. Salesforce Developer/Admin (Service Cloud)

Responsibilities:

  • Interacting with various business groups to gather the requirements for Salesforce implementation and documenting the business and software requirements.
  • Developed Salesforce Lightning apps, components, controllers, handlers and events in the existing organization.
  • Responsible for targeted system configuration, implementation and maintenance.
  • Performing administrative responsibilities to include validation rules, custom fields, workflows, custom objects, fields, and formulas on Standard Salesforce Case Object and Custom Objects.
  • Created picklist, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Auto Response Rules and assignment rules.
  • Created custom report types and generated report using the report types.
  • Provide assistance to the support team in customization of the Service cloud instance and involved in custom integrations.
  • Customized User Roles, new User Accounts and assigned profiles, Role hierarchies, Profiles, Page layouts and sharing settings to ensure that the protected data is available only to the authorized users.
  • Involved in creating workflow rules for automated alerts, field updates according to the business criteria and built Visual Force Email Templates and Field updates for sending Email notifications to the internal users.
  • Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Sharing Knowledge Articles, Web-to-Case, Email-to-Case and Case-to-Lead to track Cases from the website.
  • Experience with Salesforce Communities.
  • Experience with Salesforce community, live chat, knowledge, Apex aura components, Lightning web components, Rest and Soap APIs.
  • Experience with communities, complex APEX code and configuration, flow builder, Community builder, App builder.
  • Experience with Customer/Partner Communities set up and creation/maintenance of lightning components.
  • Provide assistance to the support team in customization of the Service cloud instance and involved in custom integrations.
  • Support and maintain system integrations.
  • Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using the platform database objects.
  • Export, update, delete, insert and bulk import or export of data in development sandboxes using Data Loader from salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Involved with deployments and validation of Salesforce configuration and development changes.
  • Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.
  • Created Workflow rules, Approval process on various objects to automate actions Email Alert Field Update, Creating a task, outbound messaging and time-dependent actions.
  • Designing and developing apex classes, controller classes, extensions, web services and Apex triggers for various functional needs.
  • Design and build high-performance, reusable and reliable Apex code with best practices. Custom User interfaces with Visual Force and custom business logic in APEX.
  • Created customized UI on Service cloud as per the client and application requirements using Visual force.
  • Analyzing the Scenarios for switching between Salesforce classic and the Lightning Experience.
  • Created re-usable components using Lightning Web Components that performs well across mobile experiences
  • Created Lightning Web Components and used Salesforce Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components.
  • Configured custom Lightning web components to appear in the components panel in the Lightning communities of the entire org.
  • Writing new stories during Lightning upgrade, translate requirements into clearly defined technical tasks.
  • Migrated the standard and custom objects in standard experience to lightning experience.
  • Used the Force.com plug-in for Eclipse IDE to develop enhance, test, and deploy applications on the Salesforce platform.
  • Strong experience in deploying Salesforce components across various Sandbox and production instance using Change Sets.
  • Responsible for implementing AppExchange apps according the business needs.
  • Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
  • Test bug fixes to make sure they work as per the requirements then deploy them to production.
  • Involved in testing and deploying the application in UAT and performed production fixes.
  • Participating in Business meetings to guide the customers through the process.
  • Create user manuals for new applications and troubleshoot user issues, managed incoming tickets relating to field and record accessibility.

Environment: Saleforce.com CRM platform, Force.com Sites, Apex, Visual force, Custom Component Lightning Component, Reports, Workflow & Approvals, Pages, Data Loader, HTML, CSS, Angular.js, REST, SOAP, Community cloud, Reports, Service Cloud, Sales Cloud, Custom Controllers, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Production, web Services.

Confidential, Phoenix, AZ

Sr. Salesforce Developer/Admin

Responsibilities:

  • Developed salesforce Lightning apps, components, controllers, handlers and events in the existing organization.
  • Worked with Lightning Design System, Lightning App Builder, Lightning Component Framework, Lightning customizations, Lightning CSS framework.
  • Used Lightning components available for drag and drop in the Lightning Components pane in Community Builder and had to create a custom theme styles from lightning design system layout to transform the appearance and overall structure of the pages in the Customer Service.
  • Developed custom solutions and interfaces leveraging the CRM/ Salesforce platform.
  • Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
  • Used Salesforce Lightning App Builder to create a custom application using components built with the Lightning Component Framework.
  • Experience in using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Created Workflow rules, Approval process on various objects to automate actions Email Alert, Field Update, Creating a task, outbound messaging and time-dependent actions.
  • Assist in resolution of escalated situations initiated by Salesforce Marketing Cloud, clients and partner.
  • Facilitate and maintain positive relationships with Marketing Cloud teams, clients and partners.
  • Worked on customization of Sales cloud objects Accounts, Contacts, Opportunities, Price books, Products and configured Account Teams for team selling.
  • Created custom pipeline report and other reports for different business users using tabular, summary and matrix reports and dashboards.
  • Managed data schema by creating Lookups, Master detail relation among objects.
  • Managed Page layouts, compact layouts, related list and Lighting buttons and search layouts.
  • Experienced in creating Flows and configuring them with Process Builder.
  • Implemented Triggers used them along with Batch apex for scheduling jobs which sends customized emails.
  • Written SOQL, SOSL queries in Apex triggers and controllers, used Salesforce workbench to generate queries.
  • Developed apex custom and extension controller classes for actions defined in Visual force pages.
  • Validate new enhancements or releases in a production environment.
  • Used JIRA to track bugs and issues.

Environment: Saleforce.com platform, Apex Language, Apex Classes, Controller Classes, Sales Cloud, Service cloud, Apex Triggers, Visual Force Pages, HTML, XML, Web Services, Eclipse IDE Plug-in Objects, Tabs, Email Templates, Roles, Profiles, HTML, Force.com ID.

Confidential

Salesforce Developer/Admin

Responsibilities:

  • Customized Reports and Dashboards for business use and added lightning components to lightning pages and record pages.
  • Developed various Visualforce Pages, Apex Classes, Apex Triggers, and Apex Controllers. Created Batch jobs and schedule jobs to run at scheduled times and created bulk jobs to handle large records.
  • Worked on installing and upgrading AppExchange apps like Cipher cloud, Grid buddy.
  • Worked on Replicate data from Salesforce to Oracle to generate reports, find missing records from Siebel to Salesforce.
  • Created list views, Reports, Dashboards, Page layouts, Custom objects, custom fields, validation rules.
  • Created picklists, dependent picklists, lookup, master-detail relationship, and formula fields on custom objects.
  • Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks.
  • Have good experience with Data Loader, Eclipse, Git, and ANT migration tool.
  • Worked on version control of metadata using GIT (GitHub, Gitlab), SVN.
  • Taken care of seasonal releases preparation steps on sandboxes and version controlled new metadata, which came with new releases.
  • Working on converting existing visual force pages into the Lightning framework and created components and apps using a lightning framework.
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Involved in Analysis, Design, Development, and testing in agile methodology.
  • Worked on data import and export using data loader, import wizard and using Salesforce API's.
  • Experience as an administrator of both the Sales Cloud and the Service Cloud to implement and deliver.
  • Worked on Service cloud, Sales Cloud, supported cases, developed workflows and triggers for automated case resolutions.
  • Set up workflows for marketing in exact Target which will send out emails based on time intervals.
  • Worked on to prioritize tasks across all their patients’ needs with health cloud.
  • Used health cloud to integrate data from EHRs, wearables and more.
  • Handled deployments between orgs and made all sandboxes sync with Prod org.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Creating sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
  • Created custom health cloud console to align with how organization works with patients.
  • Involved in Unit Testing, for the customizations and developments done during the project.
  • Interacted with testing and the development teams for the development and testing of the code.
  • Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Environment: SaleForce.com platform, OOPs, SOQL, SQL, GitHub Sales Cloud, Jira, Sandbox Testing, HTML, XML, SOAP, REST web services, JavaScript, Eclipse IDE, Governor limits.

Confidential

Salesforce Administrator/Developer

Responsibilities:

  • Conducted walkthrough with project stakeholders to verify the accuracy of the requirements.
  • Interacted with various business team members to gather the requirements and provided technical inputs for the user stories.
  • Designed and created Custom objects, Relationships (Lookup, Mater-Detail), Junction objects, Fields (Formula and Rollup summary), Custom tabs, custom apps, Validation rules, Record Types, Page layouts, Search Layouts, Compact Layouts, List views on various objects and Connected apps for Integration.
  • Created HTML, Text-based Email Templates and Folders for different business groups.
  • Built Workflow rules, Approval process and created related actions Field update, Email alert, Creating a Task and outbound messaging.
  • Used Informatica Power Center in synchronizing SQL and Oracle to the Salesforce application.
  • Written complex validation rules on standard and custom object to perform based on record type, login user, and profile.
  • Configured Salesforce Outlook connector for a couple of business users for synchronization of Salesforce Contacts, Activities from Salesforce to Outlook and vice-versa.
  • Enabled Salesforce1 mobile for mobile applications and roll out two-factor authentication.
  • Configured Single Sign-On for sandbox and production instances with Active Directory as IdP and created my domain.
  • Worked with email campaigns and Exact target for sending mass emails in the marketing cloud.
  • Worked on customization of Sales cloud objects Accounts, Contacts, Opportunities, Price books, Products and configured Account Teams for team selling.
  • Developed Exact Target Dynamic Content for different customers.
  • Worked on contact builder in Marketing cloud along with Salesforce marketing cloud connector.
  • Configured Web-to-Lead, field mapping for conversion and created Lead assignment rules.
  • Created and configured Escalation, Assignment rules, Web-to-Case, Email-to-Case on Case object.
  • Worked on customization using Apex language to build Custom, Extension Controllers for user actions performed by users in the UI.
  • Used Developer Console, Force.com Explorer, and Eclipse with Force.com Plug-ins for development and Data Loader, CLI for data migration.
  • Used Force.com Ant based migration tool, change sets for deploying components from sandbox to other sandbox and production instances.
  • Experienced in deploying from sandbox to production using ANT tool.
  • Migrated bulk data from external data source to Salesforce using Data Loader bulk API.

Environment: SaleForce.com platform, Force.com, Sales Cloud, Service cloud, Apex Data Loader, Salesforce Enterprise Edition, Apex, Visual force, Eclipse IDE Plug-in Objects

Confidential, Charlotte, NC

Salesforce Developer/ Administrator

Responsibilities:

  • Developed Custom business logic using Apex Classes, Triggers, Components, Visualforce pages and Controller Classes for various functional needs.
  • Designed and developed batch apex processes and scheduled the processes to update the buyer status based on the account's buying history.
  • Loaded data into Salesforce using Demand Tools from our legacy systems (Order entry system).
  • Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
  • Assist with project implementation and control monitoring process related to Quality Assurance (QA) and User Acceptance Testing (UAT).
  • Extensively involved in Unit Testing and wrote Test Methods using Force.Com utilities.
  • Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
  • Automated the process of creating Leads directly from Web and Auto-Response rules. Developed Formulas, Validation rules to maintain the quality of the data.
  • Strong experience in implementing Salesforce.com MVC in the application customizations for separating Data persistence, UI and business logic.
  • Monitor new Salesforce released features and functionality to provide recommendations for process.
  • Designed various types of email templates for auto response to customers.
  • Developed various Custom Objects, Tabs, custom links, Many-to-Many Relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Created Workflow & Approval Processes, Validation Rules, Auto-Response Rules, Approval Process, email alerts and templates, and field updates.
  • Implemented platform security based on the Organization security, Session security and Network-based security (Using IP address).
  • Created various custom Reports and Dashboards to measure the performance of the Org.
  • Created Partner Portal and configured as per the requirements of the sales process. Also, Responsible to create Sandbox from the given Production.
  • Deploying applications from Sandbox to Production using Eclipse and Change sets.
  • Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages

Environment: Salesforce.com Platform, Standard Objects, Custom Objects, Custom Fields, Lookup Relationship, Master-Detail Relationship, List Views, Sharing Rules, Profiles, Users, Public Groups, Permission Sets, Record Types, Page Layouts, Validation Rules, Reports, Dashboards, Workflows and Approval process.

Confidential

Salesforce Developer

Responsibilities:

  • Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
  • Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
  • Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages.
  • Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
  • Provided the training to Business users about the system.
  • Created Workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
  • Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
  • Created email templates and inbound emails using Visualforce for clients and customers.
  • Used web services API, Java, XML and partner WSDL.

Environment: Salesforce Enterprise Edition, Visualforce, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, AppExchange Applications, and Microsoft Outlook.

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