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Salesforce Developer/ Administrator Resume

SUMMARY

  • Overall 8+ Years of professional Software Development Experience with strong Object Oriented Analysis, designing and programming skills including extensive experience inSalesforce.comCRM and Force.com platform with proficiency as Certified developer.
  • SFDC DEV - 401 Certified developer, Certified Platform Developer-1.
  • Ability in providing the best solution as per user requirements and end user stories.
  • Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter and App-exchange applications.
  • In-depth experienceinCRM business process like Forecasting, Campaign Management, Lead Management, Knowledge Management, Pipeline Management, Order Management, Account Management, Case Management.
  • Expertise in SFDC development using Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
  • Proficient in designing of custom objects, custom fields, picklist, role-based Page Layouts, Workflow Alerts & Tasks, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, report folder, report extractions to various format, design of visual force page, record types, dashboardsand email generation according to application requirements.
  • Extensive knowledge in implementing Security/Sharing Rules, Permission Sets, Field Level Security, Record Level Security, Profiles, roles and resource monitoring at different hierarchical level of organization.
  • Experienced working in Lightning components, Aura Framework.
  • Experience integrating Pardot into Salesforce for improving web lead information by configuring Pardot.
  • Experience in Salesforce Integration with in house legacy systems using Web services API like Rest, Bulk and Soap with third party tools like Boomi, Cast Iron.
  • Experience in Salesforce Integration with ERP applications ike SAP, Oracle CRM using Informatica-On-Demand.
  • Experience working with Commerce Cloud including marketing, merchandising, content, promotions, customer service, fulfillment.
  • Experience with Salesforce Commerce Cloud Business Manager Configuration.
  • Developing Custom Sites in Commerce Cloud including Administrating online marketing, Analytics, Site Preferences, IT operations and Global Preferences.
  • Configured and maintained user security permissions in compliance with organization needs.
  • Excellent communication and people management skills.
  • Capable of working efficiently under pressure and involved in end User training.
  • Experience in working withSalesforce.com sandbox and production environments.
  • Experienced in Web technologies like HTML, CSS, and Java Scripts and Java technologies like JDK, J2EE, JSP, and Servlets.

TECHNICAL SKILLS

CRM Tools: Salesforce.com

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, SOQL, SOSL, Custom objects, Sandbox/Production Deployment and Testing.

Salesforce Tools: Eclipse, Force.com Explorer, Data Loader

Salesforce Integration Tools: Knowledge on Cast Iron tool

Programming Languages: C, C++, Java, Apex

Web Technologies: Servlets, Java Server Pages, JDBC, Visual Force

Databases: MS Access, Oracle 8

Operating Systems: Windows NT / 2000/XP Pro / Vista, Windows Server 2000/2003/2008 , Linux, Unix

Web Servers: Apache Tomcat

IDE's: Eclipse, Netbeans

PROFESSIONAL EXPERIENCE

Confidential

SalesForce Developer/ Administrator

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, service cloud, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Responsibilities:

  • Developed Aura components and Lightning web components to include custom functionality and implemented Apex Classes to provide functionality to the Aura components and Lightning web components.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Implemented Salesforce 1 app for Android and IOS Users.
  • Implemented Apex Controller, triggers and test classes with test code coverage of 85-100% using VS Code.
  • Used field level security along with page layouts to manage access to certain fields.
  • Introduced Salesforce1for the corporate Blackberry and IPhone users in order to use several tools on the go.
  • Developed Lightning Component Framework and built Lightning component using aura framework.
  • Developed Unit Test Classes and ensured to have at least 90% of code covered.

Confidential

SalesForce Developer/ Administrator

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, service cloud, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Responsibilities:

  • Developed Aura components and Lightning web components to include custom functionality and implemented Apex Classes to provide functionality to the Aura components and Lightning web components.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Implemented Apex Controller, triggers and test classes with test code coverage of 85-100% using Force.com IDE.
  • Experience integrating Pardot into Salesforce for improving web lead information by configuring Pardot.
  • Used field level security along with page layouts to manage access to certain fields.
  • Developed Lightning Component Framework and built Lightning component using aura framework.
  • Developed Transition of Visual force pages to Lightning.
  • Implemented SalesForce best practices using standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
  • Developed Unit Test Classes and ensured to have at least 90% of code covered.
  • Assisted in Production support and helped in troubleshooting the problems faced by the clients like Workflows, Scheduling processes and Mapping, Creating and Scheduling Reports and Dashboards.

Confidential

SalesForce Developer/ Administrator

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, service cloud, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Responsibilities:

  • Developed Aura components and Lightning web components to include custom functionality and implemented Apex Classes to provide functionality to the Aura components and Lightning web components.
  • Implemented Batch Apex, Schedule Apex, custom jobs in salesforce.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules, Process Builder and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Implemented Apex Controller, triggers and test classes with test code coverage of 85-100% using VS Code.
  • Used field level security along with page layouts to manage access to certain fields.
  • Introduced Salesforce1for the corporate Blackberry and IPhone users in order to use several tools on the go.
  • Developed Lightning Component Framework and built Lightning component using aura framework.
  • Developed Unit Test Classes and ensured to have at least 90% of code covered.

Confidential

SalesForce Developer/ Administrator

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, service cloud, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Responsibilities:

  • Developed Visual Pages to include custom functionality and implemented Apex Classes to provide functionality to the visual pages.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Implemented Apex Controller, triggers and test classes with test code coverage of 85-100% using Force.com IDE.
  • Experience integrating Pardot into Salesforce for improving web lead information by configuring Pardot.
  • Used field level security along with page layouts to manage access to certain fields.
  • Introduced Salesforce1for the corporate Blackberry and IPhone users in order to use several tools on the go.
  • Developed Lightning Component Framework and built Lightning component using aura framework.
  • Developed Transition of Visual force pages to Lightning.
  • Implemented SalesForce best practices using standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
  • Developed Unit Test Classes and ensured to have at least 90% of code covered.
  • Assisted in Production support and helped in troubleshooting the problems faced by the clients like Workflows, Scheduling processes and Mapping, Creating and Scheduling Reports and Dashboards.

Confidential

SalesForce Developer/ Administrator

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, service cloud, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Responsibilities:

  • Developed Visual Pages to include custom functionality and implemented Apex Classes to provide functionality to the visual pages.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented Salesforce Service cloud and Opportunity Management for business support and technical support for its channel customers.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
  • Integrated Live Agent Chat feature for Salesforce Chat functionality.
  • Good understanding of standard Chatter objects and their limitations.
  • Implemented Chat functionality for Salesforce Customer Community for Live interactive feature.
  • Implemented Apex Controller, triggers and test classes with test code coverage of 85-100% using Force.com IDE.
  • Used field level security along with page layouts to manage access to certain fields.
  • Introduced Salesforce1for the corporate Blackberry and IPhone users in order to use several tools on the go.
  • Implemented SalesForce best practices using standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Developed Unit Test Classes and ensured to have at least 90% of code covered.
  • Assisted in Production support and helped in troubleshooting the problems faced by the clients like Workflows, Scheduling processes and Mapping, Creating and Scheduling Reports and Dashboards.

Confidential

SalesForce Developer/ Administrator

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, service cloud, Custom Tabs, Email Services, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Responsibilities:

  • Developed Visual Pages to include custom functionality and implementedApex Classes to provide functionality to the visual pages.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Implemented Web to Lead to capture potential Leads from company website and Web to Case to raise cases from the customer service portal.
  • Implemented Apex Controller, triggers and test classes with test code coverage of 90-100% using Force.com IDE.
  • Assigned profile and roles according to the company requirement and also involved in end user training.
  • Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
  • Integrated Customer 360 for Salesforce Commerce cloud.
  • Experience working with Commerce Cloud including marketing, merchandising, content, promotions, customer service, fulfillment.
  • Developing Custom Sites in Commerce Cloud including Administrating online marketing, Analytics, Site Preferences, IT operations and Global Preferences.
  • Integrated Live Agent Chat feature for Salesforce Chat functionality.
  • Implemented Knowledge management for end user to provide information on products.
  • DefinedKnowledge development methodology and ensure project teams follow methodology during implementation.
  • Assisted in Production support and helped in troubleshooting the problems faced by the clients like Workflows, Scheduling processes and Mapping, Creating and Scheduling Reports and Dashboards.
  • Integrated the Web Services for extracting the data from external systems to display in the pages ofSalesforce.com based on SOAP API.
  • Used field level security along with page layouts to manage access to certain fields.
  • Introduced Salesforce1for the corporate Blackberry and IPhone users in order to use several tools on the go.
  • Implemented SalesForce best practices using standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.

Confidential

SalesForce Developer/ Administrator

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, service cloud, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Responsibilities:

  • Implemented Apex Controller, triggers and test classes with test code coverage of 90-100% using Force.com IDE.
  • Designing and development of visualforce pages as per user requirements.
  • Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task within due hours.
  • Assigned profile and roles according to the company requirement and also involved in end user training.
  • Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
  • Created integration with Apptus CPQ and CLM applications and automating processes on salesforce1 platform.
  • Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.
  • Used asynchronous Metadata API to manage setup and customization information.
  • Created Sales force sObjects and related metadata necessary to support customizations across instances. Used XSLT to transform my XML data structure into HTML pages.
  • Implemented Contract management using Apptus appexchange tool.
  • Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
  • Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Assisted in Production support and helped in troubleshooting the problems faced by the clients like Workflows, Scheduling processes and Mapping, Creating and Scheduling Reports and Dashboards.
  • Integrated the Web Services for extracting the data from external systems to display in the pages ofSalesforce.com based on SOAP API.

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