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Sr. Salesforce Consultant Resume

Portland, OR

SUMMARY

  • Over 10+ years of Software Development Experience with strong Object - Oriented Analysis, designing and programming technical skills including 8 years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as developer and administrator.
  • Familiar with Agile software development methodology and Scrum software development process.
  • Have provided Salesforce solutions to clients nationwide, ranging from Salesforce Commerce Cloud, Sales Cloud, Service Cloud, Marketing, Salesforce1, Salesforce Lightning Components and Lightning Apps.
  • Experience in SFDC Development in implementing OOTB Capabilities, Lightning Application and Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
  • Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
  • Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Approval Process, Page Layouts.
  • Experienced in implementing record level security using Roles, Sharing Settings (Organization Wide defaults and Sharing Rules for different users at different levels of organization at object, field, and record level.
  • Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
  • Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.
  • Expertise in Functional and Service Cloud Console.
  • Experience in Force.com sites development using Visualforce, jQuery, AngularJS, custom labels, AJAX toolkit and CSS.
  • Experience in working with databases such as Oracle, MySQL, and DB2 and have sound knowledge in creating Tables, Views and writing DDL, DML SQL queries.
  • Hands on experience in Salesforce lightning Design System (SLDS) and Lightning Web Components (LWC).
  • Proficient in dealing with functionalities related to sales cloud service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
  • Good knowledge on Set up field service features according to client unique business needs. This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app.
  • Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics
  • In-depth understanding of Salesforce.com's Sales Cloud, Service Cloud and Force.com product offerings and Health Cloud experience.
  • Working experience in implementing Live Agent Chat, Snap-ins and Omni Channel.
  • Good Knowledge on CPQ, CLM functionalities and Configure CPQ Admin activities.
  • Extensive Experience working in implementation of Case Management in Service Cloud Console.
  • Worked on Heroku connect to build apps. Used Heroku processes for deploying.
  • Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities
  • Well versed in cloud computing and on- premise infrastructure integration for Salesforce.com using Force.com platform, Batch Apex, Web Services with third party applications
  • Experience in Integrating App Exchange Applications with Salesforce, Informatica on Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments.
  • Controllers & Triggers, Visual Force Pages, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
  • Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Dashboards and Reports.
  • Worked on Salesforce support, Security, Network and Infrastructure teams to resolve critical issues.
  • Involved in Data Migration by using Data loader, Workbench and Command Line Data Loader.
  • Implementation of Salesforce Health Cloud including Field Service Lightning, Service Cloud.
  • Hands-on experience in SFDC administrative tasks like creating Profiles, permission sets, Roles, OWD, Sharing rules, Users, Page Layouts, Workflows, Approvals, Reports and Dashboards.
  • Experienced in implementing record level security using Roles, Sharing Settings (Organization Wide defaults and Sharing Rules for different users at different levels of organization at object, field, and record level.
  • Have good experience on building Communities, Lightning Components and Process Builder.
  • Experience in bulk data migration from Excel, MS outlook and Legacy Systems to Salesforce.com using Apex Data Loader, Import Wizard.
  • Worked in implementing Salesforce security SSO and SAML to enable login to multiple applications simultaneously.
  • Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com.
  • Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation.
  • Experience in doing the code deployment using change Set, ANT script and Jenkin.
  • Exploring App exchange applications like DocuSign, Congo Composer and integrating them with Salesforce.
  • Proficient in working with JIRA and confluence.
  • A quick learner to new concepts, Applications and implement them in the project successfully.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes, Controllers, Apex Trigger, SOQL, SOSL, Visualforce, S-Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Schema Builder, Apex Web Services.

Salesforce and Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production)

Web Design Tools: JavaScript, XML, XSLT, HTML, XHTML, CSS, AJAX, SOAP, WSDL

Programming languages: C, C++, Apex, Java, Java Script, VB.Net, ASP.Net, SQL.

IDE / Other Tools: SVN IDE, Force.com IDE, Workbench, Force.com Explorer

Database: Oracle, MS Access, DB Visualizer, SQuirrel, SQL Server 2008, TOAD

Operating Systems: Microsoft Windows, Linux, UNIX, iSeries

PROFESSIONAL EXPERIENCE

Confidential, Portland, OR

Sr. Salesforce Consultant

Responsibilities:

  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
  • Created many app pages, home pages integrating the custom components for Salesforce lightning and salesforce1 mobile app. Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
  • Experience in implementing Salesforce.com CRM applications, develop complex applications, delivering user training, architectural and package implementations on Commerce cloud.
  • Provided technical consulting in the development, implementation, and integration of CPQ (Configure-Price-Quote), CLM, IWA, ecommerce, Order Management Solutions developed on Salesforce.com platform.
  • Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
  • Ability to build apps on Heroku and experience using Heroku connect.
  • Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work.
  • Worked on Salesforce Community cloud like how to engage with employees, customers, and partners.
  • Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
  • Managed Salesforce Marketing Cloud and augment the team's email program to ensure marketing communications are coordinated adhering to compliance and regulatory standards.
  • Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
  • Hands-on experience with development tools like Force.com IDE, Force.com Explorer and Data Loader, Apttus CPQ.
  • Has implemented Apttus CLM from Scratch at Accuracy. Merged various agreement documents to improve efficiency in administration and version control.
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features, Field Service Lightning.
  • Used refined global search in Lightning by developing Apex classes and Controllers. Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
  • Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects. Automated the business processes using out-of-the-box tools and services of Lightning Experience.
  • Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging. Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
  • Experience in APEX Programming by creating Custom Triggers and perform Asynchronous calls to implement the business logic as per the requirements.
  • Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, CLM, Lightning Experience, Lightning Components, Marketing, Apex classes, Data Migration, HTML, Heroku, CPQ, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Apttus, Custom fields, Web Services, SOAP, REST, Mavens Mate, IntellijIDEA, Eclipse IDE with Force.com plugin.

Confidential, Seattle, WA

Sr. Salesforce Developer

Responsibilities:

  • Interacted with Business users for requirements gathering, analysis and development.
  • Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
  • Implementation of Data Loader for loading the data Performed data cleanup and/or Data migration to/from salesforce.com Merging of Salesforce instances.
  • Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
  • Used Litmus APIs to access previews of Marketing Cloud emails directly inside the email creation flow.
  • Worked on Data Migration and updates through the tool App Exchange Data Loader, Informatica Data Loader in Salesforce.com.
  • Implementation of Salesforce Health Cloud including Field Service Lightning, Service Cloud.
  • Developed business documents for salesforce.com Custom objects
  • Development Methodology was followed for the implementation.
  • Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community.
  • Creating the Quotes through automation process by using Apttus CPQ functionalities.
  • Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
  • Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
  • Created Data Dictionary and Field level mapping of Salesforce and Siebel CRM systems for Integration and Migration, performed data migration using Data Loader.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Marketing Campaigns, Assignment rules, Web-to-Lead and Auto-Response rules.
  • Developed Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
  • Created various Profiles, Roles, and Page Layouts and Configured the permissions based on the organization hierarchy requirements.
  • Developed custom Business logic using Apex Classes, Visual force pages and Lightning components.
  • Customizing various standard objects of salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
  • Created Data Dictionary and Field level mapping of Salesforce and Siebel CRM systems for Integration and Migration, performed data migration using Data Loader.
  • Created email templates and inbound emails using Visual Force for clients and customers.
  • Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
  • Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
  • Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
  • Implemented salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
  • Used Litmus directly inside of Salesforce Marketing Cloud to ensure client emails look great in every inbox.
  • Integrated Salesforce with external Master data using SOAP and REST API.
  • Expert in Salesforce Sales and Service cloud implementation.

Environment: Salesforce.com, Apex, Visual Force, Lightening, triggers, Marketing Cloud, test method, workflow, validation rules, SOSL, SOQL, AppExchange, data loader, Data Migration, dashboard, Force.com IDE, Java, JavaScript, HTML, XML, Oracle, partner portal, Web portal, ETL, Sales cloud, Java.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

  • Customized Salesforce CRM beyond native functionality with Visualforce and Apex code as per the requirements.
  • Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit the needs of the application.
  • Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields using Restful API callouts.
  • Created Apex classes, Visual force pages, Triggers, Workflows, Batch Apex Classes and Schedulers.
  • Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
  • Used Lightning Console to consolidate information in one customizable dashboard.
  • Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production environments. Deployed the code from Sandbox to Production using Eclipse and Change Sets.
  • Developed Test classes and maintained the proper code coverage to deploy into the production boxes.
  • Used the sandbox for testing and migrated them between Sandbox and Production environments for final implementations.
  • Created workflow rules and defined related tasks, email alerts, assignment rules, escalation rules and field updates.
  • Worked with dynamic apex to access Objects and field describe information, execute dynamic SOQL, SOSL and DML queries
  • Integrated and administered Salesforce for Outlook (SFO) for large end-user base
  • Troubleshooting and resolving issues, related to Salesforce, as needed during development and UAT
  • Involved in various user stories and worked with QA team to test in various sandbox environments and update fields in Production.
  • Tested custom built components of Salesforce system in sandbox and production environments to detect and deal with any issues before end users were let into system
  • Responsible for configuration activities for Salesforce.com which includes Sales, Service and Communities applications, including new areas of configuration, analyzing and fixing assigned faults, peer-to-peer reviews and testing

Environment: Force.com platform, Visual Force Pages, Reports, Data Loader, Analytical Snapshots, Security Controls, Web Services, Rest API, Bulk API, Metadata API, Sandbox, Eclipse IDE Plug-in, Live Agent Chat, Jira

Confidential, Chicago, IL

Salesforce Developer/Administrator

Responsibilities:

  • Worked with anonymous blocks that could be compiled and executed using system log console, Force.com IDE and web services API call
  • Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases tab
  • Used sandbox mode for testing and migrated the code to the production instance in iterations
  • Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com
  • Designed and developed workflow rules, validation rules, assignment rules, email alerts and templates.
  • Mapped personal and professional caregiver networks with Salesforce health cloud.
  • In-depth understanding of Salesforce.com's Sales Cloud, Service Cloud and Force.com product offerings and Health Cloud experience.
  • Demonstrated expertise in Sales cloud, Service cloud, Marketing cloud, Health Cloud, Partner portal and Customer portal.
  • Designed and developed visual force pages, apex classes, controller classes, extensions and apex triggers for various functional needs in the application
  • Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages
  • Responsible for all the activities related to configuring data loader, uploading data in CSV files into salesforce.com, checking for the correctness of data
  • Worked in an agile project development methodology. Attended daily standup calls to provide project status updates

Environment: Force.com platform, Visual Force Pages, Reports, Data Loader, Health Cloud, Security Controls, Web Services, Rest API, Sandbox, Eclipse IDE Plug-in, GitHub, HP ALM 12.53

Confidential

Salesforce Administrator

Responsibilities:

  • Gathered business process requirements and utilize Salesforce functionality to automate and achieve those objectives
  • Provided support as a Salesforce.com administrator to 450+ users.
  • Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
  • Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, and Page Layouts, to suit to the needs of the application.
  • Involved in migrating data from Oracle to Salesforce.com using Data loader.
  • Created Visualforce email templates (HTML and custom), New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.
  • Created/Modified Visualforce pages and Apex Custom Controllers on Force.com IDE to customize the view and functionality of the page according to organizational needs.
  • Configured workflows and approval processes to enhance business logic.
  • Created new sandboxes and deployed Components and Data from one environment to another and Managed sandbox refreshes and release testing.
  • Analyze Salesforce system usage and data storage patterns to improve efficiency
  • Create, review and execute Smoke, Integration and Regression test cases using QTP.
  • Involved in the system integration and validation portions of the system/product development life cycle.
  • Involved in Retest and Regression Testing, Performing UI Testing and Functionality Testing.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Data Loader, Oracle, Windows XP.

Confidential

Software Engineer

Responsibilities:

  • Developed Admission & Census module, which monitors a wide range of detailed information for each resident upon pre-admission or admission to your facility.
  • Developed UI using HTML, JavaScript, and JSP, and developed Business Logic and Interfacing components using Business Objects, XML, and JDBC.
  • Designed user-interface and checking validations using JavaScript.
  • Coded Struts Actions and Struts-config.xml files
  • Created business logic and application in Struts Framework using JSP, and Actions
  • Hands on experience with data persistency using Hibernate.
  • Reverse Engineered to generate Hibernate mapping files using Eclipse IDE.
  • Used Hibernate for Object Relational Mapping (ORM) to interact with Oracle 10g database
  • Managed the team's source repository through GitHub and continuous integration system using Jenkins.
  • Involved in design of JSP’s and Servlets for navigation among the modules.
  • Designed cascading style sheets and XML part of Order entry Module & Product Search Module and did client side validations with java script.
  • Review Requirement, develop technical design documents and create a prototype of the critical business application using JAVA/J2EE Initiated use of Http Unit for testing.

Environment: Java, JQuery, HTML, JavaScript, JSP, Struts, Eclipse, JDBC etc.

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