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Salesforce Developer Resume

Denver, CO

SUMMARY

  • Around 8 years of total IT experience with Salesforce.com CRM and Force.com platform as developer and administrator.
  • Good Understanding of salesforce.com, Sales Cloud, Service Cloud, AppExchange and Salesforce Communities.
  • Good knowledge in working with Lightning Components for faster development and better performance.
  • Knowledge in SLDS,CSS framework for creating lightning like pages in Visualforce classic UI pages.
  • Experience in Change Management, Application Lifecycle Management using Sandboxes Environments.
  • Hands on Experience in Data Management, Data Security, Data Modeling, Workflow Automation, Formulas & Validations, Chatter.
  • Responsible for Customization of the Salesforce Sales Module for capturing the Lead Generation, Accounts, Opportunities.
  • Knowledge on the Field Service Lightning mobile app how it works and aids on - site job management to a mobile workforce.
  • Good knowledge on Set up field service features according to client unique business needs. This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app.
  • Understanding on how to create service resources and service crews that represent your field service technicians in Field Service Lightening app and add details about their skills, service territories, and availability.
  • Developed components using Lightening Web Components (LWC)
  • Sound knowledge on Visual Force Pages, Apex Triggers, Apex Classes, Batch Apex, HTML and JavaScript, SOQL, SOSL, Process Builder, Workflow, Visual Workflow and Approval Process, Reporting and Dashboards to support process automation.
  • Supported projects and initiatives like Data migrations, business process implementations, and Automations. With strong administration and support expertise in Salesforce.com, including Security.
  • Experience in using Vlocity to deliver cloud and mobile software that embed industry-specific functionality and processes for customer-centric industries.
  • Experience in delivering a digital, Omni-channel experience, achieve greater sales and service agility, and capture faster value from the cloud to companies using Vlocity platform.
  • Involved in Data Migration by using Data loader, Workbench and Command Line Data Loader.
  • Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management
  • Experienced in Conga Mail Merge, Conga Composerand Conga Conductorand also increating CongaTemplate and QuickMergeLinks
  • Experience in Administration, Configuration, Implementation and Support of Salesforce CRM.
  • Hands on experience in implementing security and sharing rules and Apex Language.
  • Experience in creating the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
  • Good Knowledge on implementing Price Rules, Constraint Rules, Categories, Price list, Quote Creation and few more complex pricings functionalities using Vlocity.
  • Expertise in Vlocity application modules like Insurance, Communications.
  • Good work experience in designing various WebPages in Visualforce.
  • Experience in designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Monitor functional and integration test execution on Sales force CRM.
  • Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ, APPTUS
  • Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.
  • Implementation experience of Salesforce.com applications like the Sales, Marketing and Service and Support Modules.
  • Extensive business knowledge on Campaign Management, Lead Management, Sales Processes, Product Management, Service processes & Case Management and customization experience on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Products & Price Books, Cases, Forecasting, Reports and Dashboards.
  • Experience implementing Service Cloud which includes Omni-Channels, Routing Configurations, Entitlement Management, Knowledge Basics, Knowledge search Basics, Call center integration and Salesforce for Outlook.
  • Experience working with Force.com IDE, Data Loader, Apex Explorer and Salesforce.com Sandbox environments.
  • Highly proficient with Sales Cloud, Service Cloud Service, Community Portal Chatter Knowledge and App-exchange on Salesforce
  • Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries.
  • Have provided Salesforce solutions to clients nationwide, ranging from Salesforce Commerce Cloud, Sales Cloud, Service Cloud,Marketing Cloud Desk.com, Salesforce1 Mobile, Salesforce Lightning Components and Lightning App
  • Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
  • Proficient in working with Eclipse IDE,Visual studio and Force.com Plug-in for writing business logic in Apex programming language.
  • Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics).
  • Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
  • Experience in using different data tools like Apex Data Loader, DBAmp, Import Wizard, SFDC Data Export, Mass Delete.
  • Good knowledge in Unit Testing, Test Coverage and Code Review.
  • Experience in Deployments, deployment from one environment to different environment.
  • Good Understanding of IT Service Management (ITSM) and the ITIL business process along with maintenance ofservice level agreement (SLA) and monitor an SLA workflow.
  • Experience in working withDebug Apex ScriptsusingDebug LogsandSystem Log Consoleto catch Exceptions and executeGovernorLimits.
  • Proficient in Bug Severity analysis, Bug tracking system and Bug Reporting, can prioritize issues based on important, urgent and hot fixes and Proficient in Tracking and Reporting defects using Industry and Internal tracking tools like Quality Center, Jira.
  • Experience with Chatter, Communities, and other Salesforce apps.
  • Good knowledge on Community cloud module.
  • Guide prospective clients to the merits and strengths of the Commerce solution
  • Have experience on Docusign functionality .
  • Quick Learner and Self Starter, strong organizational and multi-tasking skills.
  • Excellent analytical, de-bugging skills and documentation skills.
  • Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem-solving skills

TECHNICAL SKILLS

Salesforce.comTechnologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components &Controllers),ApexData, LWC, Loader, Custom Objects, Case Management Automation, Workflow & Approvals, Dashboards, Reports, Salesforce lightening components, AppExchange Products,, field service lightening.

Databases: Microsoft SQL Server, MS Access,Azure.

Web Technologies: HTML, CSS, XML, AJAX, JavaScript.

Programming Languages: SQL, PL/SQL, Java Script, C, C++

Project Management: Microsoft Office (Word, Excel, PowerPoint), Microsoft Project, Agile & Waterfall methodologies

Browsers: Internet Explorer, Firefox, Chrome, Opera, Safari,Edge

Operating Systems: Windows Family & server UNIX, Linux and Mac OS

Force.comTools: Eclipse, Workbench, Data,Visual studio Loader,Force.comExplorer,Dataloader.io,DBAmp, Force.comExplore, Jitter Bit, Anaplan, Link Point 360,, GIT, Bitbucket,SOAP UI

PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

Salesforce Developer

Responsibilities:

  • Worked on scheduling project to maintain the staff and patient schedules in various clinics using Field service Ligteining .
  • Worked closely with the solution architectand gathered the requirements for salesforce implementation
  • Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer specifications, Development and Customization of the Application.
  • Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Worked with SOQL, SOSL queries with governor limitations to manipulate the data from Salesforce.com platform databases.
  • Create Business Logic Code pertaining to the Workflow processes as per requirements..
  • Develop highly interactive UI using Lightening Web components .
  • Developed custom applications using Salesforce. com and integrating salesforce.com with other systems.
  • Skilled in understanding and implementing the new salesforce Lightning Experience.
  • Agile methodologies (SCRUM) was implemented that includes daily scrum with team
  • Added various Scheduling rules in the FSL for the scheduler .
  • Have created triggers on various standard objects on field service lightening.
  • WrittenApex Test classesto Unit test Apex classes before Production deployment.
  • Used Visual studio code to deploy developed code to developer org and for creating pull request in bit bucket for deploying code to various orgs used .
  • Used sandbox mode for testing and migrated the code to the production instance in installments.
  • Written various Apex sharing logics for records access issues .
  • Regularly keeping tab on clients requirement to achieve their organization business goals.

Confidential

Salesforce Developer/Admin

Responsibilities:

  • Worked closely with the business users and gathered the requirements for salesforce implementation.
  • Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
  • Designed, developed and deployed Apex Classes and Controller Classes for various functional needs in the application.
  • Working with the standard objects, building custom objects with custom fields and relationships.
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
  • Built customized Lightning components replacing the existing ones; using Java Script on the client side and Apex on the server side.
  • Implemented new buttons and actions for the lightning experience
  • Designed and deployed Custom tabs, validation rules and Auto-Response Rules for automating business logic.
  • Responsible for managing User Accounts, Security Access and setting up Profile based security access based on organization requirement
  • Involved in creating and customizing Email templates and configuring them to the Email alert for a standard/custom object.
  • Integrated Salesforce org with Docusign for collection of an electronic signature requirement.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Managed Writing Test Classes forthe Customizations done during the developmentto ensure code coverage to meet Unit Testing before migrating the code from Sandbox to production environments.
  • Implemented Field Level Security for sensitive data holder fields.
  • Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
  • Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Apex Triggers, Eclipse, Soap API, Data Loader, Docusign,, Sales Cloud, Developer Console, Force.com

Confidential, Valencia,CA

Salesforce Developer/Admin

Responsibilities:

  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com, and Web Services.
  • Written Apex batch and Scheduled classes to process large volume of data on a periodic basis.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards) and report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
  • Used Rest API for integrating Salesforce.com with external system to perform data migration. Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
  • Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
  • Enabled Single Sign-On to let users access authorized resources with one login.
  • EmbeddedJavaScriptandjQueryin the visual force pages.
  • Developed a mobile app using Field Service Lightning.
  • Used Commerce Cloud to launch a highly tailored experience for clients.
  • Developed Commerce Cloud’s Customer Success Platform to connect commerce on multiple levels.
  • Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
  • Implemented custom Cascading Style Sheets CSS for visual force pages.
  • WrittenApex Test classesto Unit test Apex classes before Production deployment.
  • Created and maintained the documentation for Design, Migration and Integration.
  • Deployed application fromsandbox to sandbox/productionusingant migration tool, EclipseandChange Set.
  • Worked on CRM platform environment of SFDC Sales Cloud and Service Cloud modules
  • Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact, Opportunity and Products
  • Created and managed Live Agent, Omni-channels and Routing configurations for routing queued service requests to the agents.
  • Used Salesforce for Outlook, Entitlement Management and Created Milestones for supporting the process to resolve the cases.
  • Used Case Automation Tools (Queues, Assignment rules, Auto-response rules, Escalation rules, Macros) which allows users to track and resolve customer issues quickly.
  • Created Lead/Case Queues, Lead/Case Assignment Rules, Case Escalation Rules, Web-to-Lead & Email-to-Case
  • Created roles, profiles, access settings, workflow rules, validations, page layouts, creation and modification of fields.
  • Worked on Vlocity Product set up and Attribute design and Calculation Matrices.
  • Developed Vlocity Integration Procedures, Vlocity Data Raptors, Vlocity Cards, Vlocity Templates, Vlocity Decompositions and Vlocity omni scripts Design.
  • Experience in installing, evaluating AppExchange application on salesforce.com platform.
  • Implemented Service Cloud including:Service Console, Customer Portal & Communities, Case Feed, and Knowledge Base.
  • Developed custom visualforce.com pages for communities.
  • Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits
  • Extensively usedSalesforceLightning Design Systems (SLDS) components in the Lightning Application.
  • Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features.
  • Created Lighting components and server-side controllers, added CSS and design parameters for them, which improves performance.
  • Created a lookup utility using Lightning, Apex classes and SOSL to lookup Users and add them as a Case Team to the case record.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Apex Triggers, Eclipse, Soap API, Data Loader, Apttus CPQ/CLM, Service Cloud, Sales Cloud, Developer Console, Force.com

Confidential, Northbrook,IL

Salesforce Developer/Admin

Responsibilities:

  • As a SFDC developer interacted with various business areas to gather requirements and developed data model to suit complex business needs.
  • Developed APEX triggers, classes, Test methods & Visual Force pages to implement the custom functionality.
  • Customized standard sales force objects like products, price books, case management and solutions.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
  • Administered Salesforce.com SFA setup, which involved modifying roles and profiles, creating/ modifying dashboards/reports and managing users.
  • Setting upService CloudConsole,Cases(Web to case, Email to case), Solutions, Case Assignment andCTIIntegration.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Developed presentation layer usingHTML, CSS, JSP and JavaScript.
  • Designed very complex Visualforce pages using JavaScript, CSS, HTML, jQuery and Controllers
  • Development of SOAP and REST based web services used for custom development
  • Integrated the external system like CSP, Workbench and making callout to them using SOAP.
  • Created and managed Live Agent, Omni-channels and Routing configurations for routing queued service requests to the agents.
  • Created Lead/Case Queues, Lead/Case Assignment Rules, Case Escalation Rules, Web-to-Lead & Email-to-Case.
  • Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
  • Created Visualforce Pages forLightning Experience, Alternates forJava Script Codes, Sharing Visualforce pages betweenClassicandLightning.
  • Developed Cascading Style Sheets CSS for creating effects in Visual force pages.
  • Worked on Sales Cloud, Service Cloud,Service Max web service, Force.com Community Portal, Chatter Knowledge OneandApp-exchange on Salesforce.
  • Maintained users with Service Cloud to communicate with customers and partners.
  • Experienced in reporting the data or results in different ways in user friendly way using salesforce wave analytics.
  • ImplementedWave analyticsand designedWave dashboards, lenses and datasets.
  • Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader/ DBAmp and Import Wizard.
  • Evaluated Salesforce.com support module for call-center and help desk application.
  • Created many Lightning Components and server-side controllers to meet the business requirements.
  • Worked with Conga Composer to generate Word, Excel and PowerPoint documents for various purposes like client documentation for product guidelines to presentation and data representation in front of future clients.
  • Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
  • Performed app exchange integration of CPQ to configure and ensure the pricing & quoting accuracy.
  • Involved in migrating the standard and custom objects in standard experience to lightning experience.
  • Used Change Sets to deploy components between sandboxes.
  • Configured Data Loader and uploaded data in CSV files into Salesforce,checking for the correctness of the data.
  • Worked on MS SQL Server for CRUD operations on database.
  • Configured customer and seller communities
  • Performed code review of the application to make sure the source code confirms to industrial coding standards and followed good programming practices.
  • Used the Sandbox for Development and Testing and Migrated the code to the deployment instance after testing.

Environment: Salesforce.com, Apex, Visual force, triggers, Custom Objects, Custom Tabs, Email Services,Sandbox data loading, workflow, Conga.validation rules, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force.com IDE

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

  • Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
  • Created Custom Objects and fields for transactional and contractual information.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the need in the organization.
  • Created Lead/Case Queues, Lead/Case Assignment Rules, Case Escalation Rules, Web-to-Lead & Email-to-Case.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
  • Position Commerce Cloud product and services to improve Customer's impact.
  • Used field level security along with page layouts to manage access to certain fields.
  • Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
  • Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
  • Used Data loader to load the records on to the force.com platform.
  • Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
  • Designed Implemented and deployed the Service Cloud with various custom-built Page Layouts Custom Tabs Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
  • Involved in client-based meetings to fulfill the end requirement using BMC Remedy Force increasing the sales process.
  • Used community cloud to build deeper relationship with customers to provide better service.
  • Extensively worked on integrating REST API using callouts framework in SFDC

Environment: . Saleforce.com Unlimited and Developer Edition, Force.com plugin in Eclipse, Apex Data Loader 32.0, Jitterbit Data Loader, Conga Composer, HTML, Java script, CSS, Workflows, Reports and Dashboards, Force.com Excel Connector, SOQL and SOSL, Force.com Setup Portal, Custom Objects and fields, Custom Tabs, SOAP and Restful Web Services, Report Types, workbench.developerforce.com, Schema Builder, AJAX Toolkit, Microsoft Excel, Snapshot, Force.com Migration tool, JIRA (Task Management Tool),, Java script, JQuery, Custom Settings

Confidential

Salesforce Admin/Developer

Responsibilities:

  • Involved inSalesforce.com application Setup activities and customized the applications to match the functional needs of the organization.
  • Interacted with team members to gather and documented requirements.
  • Created various custom objects and defined lookup, Picklist, master-detail relationships and roll up summary between those objects. Also created junction objects to establish connectivity among objects.
  • Created workflow rules and defined related tasks, time-triggered tasks, Email alerts and field updates to implement business logic.
  • ConfiguredSalesforceincluding but not limited to Validation rules, Workflows, Custom labels, Custom Settings, Profiles and Permissions.
  • Worked onSalesforce.com Setup & Configurations, data migration and conducting end-user trainings.
  • Worked on variousSalesforce.com standard objects like Accounts, Contacts, Cases, Leads, opportunities, Campaigns and Reports.
  • Designed and implemented dashboards and tailored reports for sales departments.
  • Involved in variousSalesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.
  • Created Various Validation Rules Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
  • Implemented "Email to Case", "Web to Lead" for Lead and Case automation.
  • Deployed code into different sandboxes using Sub Version (SVN).
  • Worked on sales cloud with Accounts, contacts cases and sloutions to generate towards developing business.
  • Using service cloud worked on customer service automation with our clients.
  • Wrote SOQL, SOSL queries for calling the data from databases and displayed them.
  • Updated and Modified Company and Sales Users Dashboard according to the requirements to analyze the growth of Sales.
  • Developed comparison dashboards for Sales users to Compare Previous Fiscal year and Current Fiscal year sales graph.
  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard Objects ofSalesforce.com and other Platform based technologies like Visual Force, Force.com API and web services.

Environment: Salesforce.com, CRM, Apex, Visualforce, triggers, workflow, validation rules, AppExchange, report, dashboard, Force.com IDE, Visualforce (pages, components, and controllers), Email services, Custom objects, process builders, Data loader, SOSL, SOQLs, Force.com API.

Confidential

Salesforce Developer

Responsibilities:

  • Responsible for Salesforce customizing i.e., creating custom objects, Page Layouts, Record Types, Validation Rules, Workflows and Approval Process.
  • Worked extensively on SFDC objects Accounts, Contacts, Opportunity, Orders, Price books and various other custom objects.
  • Responsible for Salesforce customization using Apex Trigger, Controllers, Test Classes, Batch Jobs.
  • Developed and configured various Reports and Report Folders for different user profiles based on the requirements.
  • Involved in maintaining user roles, security controls, profiles and workflow rules.
  • Implemented "Email to Case", "Web to Lead" for Lead and Case automation.
  • Demonstrated ability to effectively work in team environment with varying skill set levels.
  • Determined marketing campaigns ROI and recommended changes to stakeholders and management.
  • Created Visualforce pages, custom object, triggers, workflows and otherSalesforce administrator functions.
  • Created and used Email templates in HTML and Visualforce.
  • Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
  • Added methods that can be called from Visualforce pages to Controller Extensions.
  • Deployments and migrations into development, UAT and Production Sandboxes.
  • Prepare the metadata script for the deployment.
  • Attended daily stand-up meetings and provided proof of concept for new requirements.

Environment: Salesforce.comcustomizations like Workflow Rules, Record Type, Validation, Formulae, Custom objects, Page Layouts, Approval Process, Apex Trigger, Apex Classes, Visual Force, REST API, jQuery, Apttus CPQ, DocuSign, Perforce, Sublime Text, ANT, Eclipse

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