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Regional Operations Manager Resume

Columbus, OH

SUMMARY:

  • A resourceful business professional with over 20 years of management experience in demanding work environments requiring high levels of production and accuracy.
  • Top - performer with a proven track record of consistently meeting or exceeding goals and expectations. Skilled at hiring qualified candidates, building successful teams, and retaining top talent. Team player with polished communication skills.

PROFESSIONAL EXPERIENCE:

Regional Operations Manager

Confidential, Columbus, OH

Responsibilities:

  • Directed staff of 45 direct reports at multiple locations.
  • Accountable for all business operations related to release of information for 8 hospitals, 222 clinics, 9 health centers, 8 rehabilitation centers, 9 urgent care centers, 7 occupational therapy centers and 4 hospice hubs.
  • Responsible for all profit and loss of $2.25 million annual budget. Analyzed dashboard on a daily basis and all profit and loss statements on weekly basis to make appropriate adjustments to meet financial goals.
  • Executed all business administrative functions, including reporting security incidents and responding to customer service concerns within 24 hours.
  • Performed local human resources functions, including recruiting qualified professionals, new employees, preparing payroll, evaluating employee performance, and executing terminations, when necessary.
  • Reviewed operational objectives with management on a monthly basis, including turnaround times, staffing, and financial reports.
  • Conducted on-site, quality assurance inspections at all staffed locations on a weekly basis to ensure adherence to all company policies by employees.
  • Engaged with staff by conducting weekly staff meetings, bi-weekly team meetings, and quarterly individual employee evaluations to review goals, establish new objectives, discuss new procedures, and address concerns.
  • Monitored workload daily to establish priorities and adjust workflows.
  • Developed standard operating procedure in accordance with all applicable laws, governmental regulations, industry standards, and company policies.
  • Assisted Sales Director in presentations to expand business at existing clients and new clients within my assigned area.
  • Overachiever recipient
  • Reduced annual employee turnover rate from 42% to 15%
  • Increased annual revenue from $800,000 to $2,250,000
  • Increased annual gross profit margin from 12% to 42%
  • Top 10 ranked manager in company, per confidential employee survey
  • Top ranked staff in region as rated by senior management

Practice Manager

Confidential, Columbus, OH

Responsibilities:

  • Supervised daily operations, including scheduling, billing and coding, medical records, physician credentialing, and Confidential t care to ensure maximum utilization of resources and efficient delivery of services.
  • Developed best practices, policies and procedures, and standards of care, enforced by regular inspections to ensure safety and HIPAA compliance.
  • Responsible for revenue cycle management and profit and loss of practice. Generated weekly and monthly financial reports to analyze fiscal benchmarks and calculate quarterly revisions to meet financial goals.
  • Served as Custodian of Records. Generated affidavits for certified records and ensured chart deficiencies were resolved through weekly audits.
  • Nurtured positive working relationships with a network of referral sources to improve market share, add services and increase Confidential t referral base through promotional activities, including presentations at trade show events, social networking strategies, email and fax camp Confidential ns, in-house events, and at least one visit to every referral source each quarter.
  • Developed Confidential t program that included handouts, multimedia presentations, and meeting with every new Confidential t after their initial examination to go over their treatment plan and expectations.
  • Maintained Confidential t and referral source information over multiple platforms, including electronic medical records systems and contact software.
  • Fostered open and engaging work environment, including weekly staff meetings, one-on-one discussions, and employee surveys.
  • Performed all local human resources functions, including recruiting high quality office staff, clinical personnel, and physicians; organized safety, fraud, and privacy to ensure compliance with all laws and policies; evaluated employee performances according to company guidelines; took disciplinary action in a fair, consistent, and timely manner, when necessary.
  • Increased annual revenue from $183,000 to $840,000
  • Expanded practice services to include additional therapy modalities, physical therapy, and permanent partial disability evaluations
  • Reduced operational costs by 28% by utilizing Amazon for supplies, establishing a regular equipment inspection and maintenance schedule, and entering into externship agreements with local facilities
  • Established secure 2-step process for prescriptions to prevent fraud
  • Developed in-house program that abstracted d Confidential from teh electronic medical records systems to generate medical narratives, resulting in higher settlements with insurance companies

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