IT Specialist Resume

SUMMARY

3+ years of Experience in designing of Custom Objects, Custom fields, Pick lists, role based Page layouts, Workflow alerts and Actions and Approval Workflow, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, report extractions to various formats, design of visual force pages, snapshots, Dashboards.
Design, Create and Maintain User roles, Profiles and Hierarchies.
Extensive experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, User & Security Management.
Provide Training to new users and offer continued support and training to existing users.
Expertise in maintaining the Functional areas of Data Management, Forecasting Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities.
Experienced in working in Cloud Computing.
Design the solution and get the acceptance from client.
Ensure data cleanliness and accuracy for future use by using duplicate rules.
Create Users in Salesforce and assign them Profiles and Permission Sets as per requirement.
Experience in Creating Email Templates, Landing Pages, Forms and Lists; Create Automation Rules Completion Actions and Segmentation Rules and Page Actions for specific pages.
Strategically minded Salesforce Administration expert capable of working independently and as part of diverse team to customize Salesforce.com environments.
Knowledge of Visual Basic, HTML and MySQL.
Adept at administration of mobile and desktop versions.
Experienced in AutoCAD, Optimization, and Fene vision Tools, CNC Drawings, and patterns, Lantek application.
Well versed with MS excel, MS word, Power Point, MS outlook.
Excellent communication skills and the ability to provide great customer service.
Familiar with Front - end and Back-end technology.
Working to prioritize and strategize based on company's goals.
Ability to think creatively, solve problems, and use professional judgment
Prepare meeting materials such as presentations, reports and spreadsheets

PROFESSIONAL EXPERIENCE

Confidential

IT Specialist

Responsibilities:

Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
Solving issues and modifying railing manifest according to the requirement of Sales team.
Manage daily operations of the IT department.
Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
Coordinate the needs of in-house IT experts and remote employees, vendors and contractors.
Protect customer data from outside infiltration through encryption, secure data storage and other necessary means.
Assist with the installation of new hardware, software, and help train employees on its use.
Manage and oversee departmental quotas
Offer suggestions for possible upgrades and changes within the IT

Confidential

Salesforce Administrator

Responsibilities:

Manage components of Sales, Service and Marketing cloud.
Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists to support vital business functions.
Create and update Page Layouts and business rules as it applies.
Maintain and administer Salesforce security access.
Used Data loader for Salesforce to quickly and securely import, export, and delete unlimited amount of data for the company.
Recommend application improvements to Salesforce features and functionality.
Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
Managed ongoing support request and administrative needs of users.
Cleansed duplicate data and defined dupe blocking parameters to maintain data integrity.

Confidential

Optimization Supervisor

Responsibilities:

Managed glass-tempering, fabrication, laminating and insulated units.
Supervised Optimization through Fene vision Opti-glass.
Scheduled customer orders according to the priorities.
Initialized glass programs with the help of Fene vision and executing through CNC machines.
Stock Inventory of block sheets of different glass types.
Supervised AutoCAD sketches and Customer Patterns.

Confidential

AutoCAD Designer

Responsibilities:

Worked on multiple projects while managing and prioritizing deadlines.
Followed dimensions of sketches and designing in AutoCAD for different clients.
Lantek all drawings for the water jet and glass cutting machines.
Interfacing with the CNC and CNC Operator.
Sourcing and Ordering supplies and materials as needed.
Printing, organizing and uploading all drafting and design documents.
Work with a variety of paperwork on a daily and weekly basis.

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