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It Project Director And Lead Solution Architect Resume

San Francisco, CA

SUMMARY:

Passion for delivering technical solutions that are embraced by users, valued by management, enhance or protect revenue, increase uptime and security, and reduce operational costs. Skilled in working with decision makers across the C - suite, marketing, operations, sales, and services to provide best fit solutions to meet business objectives. Talented team player and appreciated manager, always assisting those with whom I work to be extremely successful. I am also a perpetual student with an intense drive to continually increase my understanding in all areas of technology.

AREAS OF EXPERTISE:

  • Business Analysis
  • Resource Management
  • Support
  • DevOps
  • Risk Mitigation
  • Systems Integration
  • Fault Tolerant Architecture
  • Sales
  • Telecommunications
  • Network Design
  • SDLC
  • User Acceptance Testing
  • Programming
  • Security
  • Web Development

TECHNICAL SKILLS:

AWS, Azure, and Windows Server.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

IT Project Director and Lead Solution Architect

Responsibilities:

  • Manage a team of senior engineers to provide infrastructure and IT security for over 60 Bay Area and international clients.
  • Manage all aspects of IT security best practices, including product and solution sets, requirements discovery, project scoping, implementation, client acceptance and adoption, and ongoing management and surveillance.
  • Primary solution platforms to which we migrate our clients are AWS and Azure, with occasional migrations to GCP.

Confidential, San Francisco, CA

Sales and Technical Account Manager

Responsibilities:

  • Achieved 100% retention of all assigned accounts, plus added new account without assistance.
  • Instrumental in landing largest client in firm’s history.
  • Added 5 new clients in first year.
  • Provided CIO services to clients.
  • Worked with clients to identify best fit software solutions, network and security infrastructure projects, migration to cloud based services, server virtualization, backup and recovery systems, multi-tier security solutions, and security awareness training.
  • Managed professional services, field and remote support personnel to achieve project objectives and customer acceptance.

Confidential, San Francisco, CA

Senior IT Solution Consultant

Responsibilities:

  • Developed and secured largest IT infrastructure upgrade project in Bay Area’s history.
  • Worked with the area sales teams to identify and win IT infrastructure and upgrade projects, including managed IT services, VoIP phone systems, servers, desktops and laptops, software installs and upgrades, networking solutions, firewalls, and backup and recovery systems.
  • Managed implementation and support personnel to achieve project objectives, customer satisfaction, and acceptance.
  • Provided CIO services to clients.

Confidential, San Francisco, CA

Financial Advisor

Responsibilities:

  • Worked with business owners and executives to select and manage 401(k) plans, and worked with individuals on portfolio management, investment strategies, and retirement planning.
  • Developed strategic partnership programs by developing joint customized solutions and aligning our field sales organization with our strategic partners through the sharing of our business strategy, product strategy, and sales goals to sell Oracle licenses to existing and prospective customers.
  • Achieved 150% of annual Partner Influence Revenue (PIR) quota for first half of Fiscal Year 2009 through partner relationship building, and product campaign design and execution.
  • Acknowledged by sales teams and partners for strong follow through and clearly communicating objectives, decisions, expectations, and results.

Confidential

CIS Practice Manager

Responsibilities:

  • Provided project management and quality assurance to integrated call center solutions for banking, insurance, telecommunications, and travel and transportation companies.
  • Managed sales, service and vendor relations for call center clients.
  • Managed strategic industry partner collaborative selling.
  • Provided direct and channel partner pre-sales RFP and bid support to generate business.
  • Provided project management services to partners and customers throughout the Pacific Rim.
  • Provided monthly product training days to all Pacific Rim partners.

Confidential, San Francisco, CA

Senior Sales Engineer

Responsibilities:

  • Managed channel sales for systems integrators and provided pre-sales engineering to direct and channel sales teams for the western U.S. to secure business from airlines, banking, financial, high tech, media, and telecommunications companies.
  • Developed sales plans for a startup company to accelerate sales and penetrate.
  • Initiated contact and marketed products and services consisting of VoiceXML / SIP / Solaris based platforms for emerging voice recognition market, primarily targeting telecommunications companies and application service providers (ASPs).

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