SUMMARY

• About 6 years of professional experience in Salesforce.com CRM Platform as Developer/Administrator.
• Firmunderstanding of Client/Server architecture and setup and modification of App builder, Sales cloud, Service cloud, Community cloud, and Marketing cloud
• Experience in technical requirements and performing detailed analysis of Business by implementing Lightning components along with Aura Framework Programming by introducing Aura Handlers and Attributes.
• Implemented the security model and sharing rules, as well as process builder, Salesforce Lighting, and new Salesforce features for every release and keeping up to date on them.
• Proficiency in the Software Development Life Cycle (SDLC), including analysis, requirement engineering, architecture design, development, improvements, testing, deployment, and maintenance of standalone, multi - tier, web-based, and portal-based object-oriented enterprise systems.
• Experience in developing lightning components and apps with understanding and experience in Salesforce lightning User interface.
• Worked with the Users during the User Acceptance Testing Phase and made sure their queries are answered and the business requirements are met.
• Experience in designing and developing web-based applications using Java technologies such as HTML, DHTML, and Cascading Style Sheets (CSS), JavaScript, AJAX, and JQUERY to create static and dynamic web pages using Cascading Style Sheets (CSS), JavaScript, AJAX, and JQUERY.
• Expertise in project management tools likeJIRA, Bitbucket,Ant,GIT,Jenkins, CI/CD Tool.
• Proficient in analysis of business requirements, Entity Relationship diagram (ERD) and implementing Salesforce custom objects, master-detail relationships, and lookup relationships.
• Implemented Data Loader to load data from Marketing Cloud to Service Cloud.
• Experience in administrating and configuring Salesforce CRM environment.
• Developed App exchange packages, custom apps, sandbox data loading, and web services API in order to construct web service applications for obtaining data from various users.
• Skilled in sales analysis, marketing, and customer service business processes utilized by Salesforce.com customers, as well as making advice to customers on how to improve their processes with Salesforce.com.
• Worked with nCino project management team to ready client for Data Configuration stage of implementation.
• Proficiency in Salesforce Web Services APIs such as REST API, SOAP API, and Bulk AP.
• Worked with Azure DevOps with Service Cloud using automate.io for management of tickets, agents, and users in the Service Cloud.
• Experience in utilizingApex Language (Classes, Controllers, and Triggers), Visual Force Pages, Custom Tabs, Custom Objects, Reports, Analytic Snapshots, and Dashboards to create and deploy integration solutions.
• Proficient in deploying LWC using VS code Local Development Server, Salesforce CLI and Salesforce DX.
• Experience in managing different Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
• Responsible of doing administration tasks including creating Profiles, Roles, Users, Page Layouts, Permission Sets, Email Services, Approvals, and Activities.
• Self-motivator, rapid learner, team player, and prudent developer with strong problem-solving, analytical, presentation, and communication abilities.

TECHNICAL SKILLS

Salesforce Technologies: Sales force automation (SFA), Salesforce (CRM), APEX language, APEX classes, controllers, APEX triggers, SOQL and SOSL Queries, Apex Scheduler, Apex transactions, APEX Web Services, Visualforce Pages, Visualforce Components, AJAX, Workflow & approvals, Reports, dashboard, custom objects, Analytic Snapshots, Case Management Automation, Lightning component Framework, Aura UI framework, Sandbox to production environment deployments, Process Builder.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) QTP, Force.com Migration tool, Work bench and ETL tools.

Databases: SQL Server 2005, Oracle, MS Access, RDBMS

Programming languages: APEX, JavaScript, SQL, Eclipse, R, Python, C, C++.

Web Programming: SOAP, REST, HTML Jitterbit, Azure, Bitbucket, GIT, Visual studio code, JIRA, Copado.

Operating Systems: Windows NT / 2000 / Vista, Windows Server 2000/2003/2008 , Windows 7, LINUX.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Salesforce Developer/Administrator

Responsibilities:

• Performed the role of Salesforce Developer/Admin in the organization.
• Detailed study of business and technological needs was undertaken in collaboration with the sales team and business analysts. Customized many common SalesForce.com components to create the solution. As part of providing notifications to users based on business requirements, created Custom Email Templates.
• Worked on Service Cloud and Sales Cloud implementations. Experience in developing and maintaining email templates within Marketing Cloud and Community Cloud.
• Worked with Web-to-Leads functionality, Email-to-Case, Single Sign-On, Salesforce Chatter, and Outlook connection.
• Experience in Aura Frameworks, Lightning components, Salesforce lightning Design System (SLDS) and in using Aura Framework to develop Lightening pages.
• Triggered userinput interface events, including the Lightning Component frameworkandtheauraframework,whichisusedtogenerateLightningComponents.
• Deployed Lightning Dialer and Sales Cloud Einstein to grow customer base and drive strategic growth.
• Created Salesforce Objects and related metadata necessary to support customizations across instances.
• Managed custom nCino-Salesforce objects and configured nCino UI Groups, Routes and Screens.
• Developed Apex class and triggers to format phone/fax/zip code in account object.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, and formula fields to the custom objects.
• Used an email alert pipeline and a trigger and created Campaigns to send thousands of emails at once.
• High-level needs, functional specific requirements, analysis, design, configuration, modifications, user testing, implementation, and administrative support are all included in the end-to-end implementation of Salesforce projects.
• DevelopedCustom Objects, Custom Reportsand configured theAnalytic Snapshotsto dump the data on regular basis for the sales performance and lead generation statistics.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Performed integration of salesforce.com with other orgs via real time, using web services like SOAP API and REST API.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization and worked on the Service cloud.
• Handled Salesforce.com administration/configuration, daily support & maintenance, and reporting analytics for Sales and Support teams.
• Designed User Interface API using JSP, CSS, Java Script, and HTML.
• Developed Workflow rules, Time Dependent Action Triggers, email templates to implement the business logic.
• Set up Actionable Relationship Manager to see FSC relationships and related list relationships in one view, set up the compliant data sharing feature, set up intelligent need based referrals and scoring, implemented group level record rollups & roll up by lookup rules
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
• Involved in developing the web based front end GUI for the fulfillment application using Bootstrap, Big Query, jQuery, JSF (Java Server Faces).
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.
• UsedVisual Studio Code, Local Development Server, Salesforce CLI, and Salesforce DX toworkon developing, debugging, testing, and deploying Lightning Web Components.

Environment: Saleforce.com platform, Data Loader, Standard and Custom Objects, Validation rules, Email Services, Dashboards, Workflow & Approvals, Data migration, Record types, Reports, Apex Language, HTML, Java Script, Custom Tabs, SOSL, SOQL, Sales Cloud, Community Cloud, Access, and Security Controls. Pages, Reports, Custom Tabs, Security Controls, Apex Language, Eclipse IDE Plug-in.

Confidential, Durham, NC

Salesforce Developer/Administrator

Responsibilities:

• Interacted with numerous business user teams and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com(SFDC).
• By utilizing the apex data loader performed data migration of CSV files into salesforce application
• Responsible for Creating the Validation rules for email and alternative custom fields.
• In-depth understanding of SFDC CRM applications like Sales cloud and Service Cloud.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Used force.com developer toolkit including apex classes, apex controllers and apex triggers to develop custom business logic
• Worked in Agile environment to accomplish high performance.
• Performed data migration into Salesforce application using apex data loader through CSV files.
• ImplementedSalesforce.com web services client using Salesforce web services API.
• Creating a batch Apex class which copies the bulk records from history tables of each detail object inserts them into the Global History object.
• Used Sandbox for testing, creating, managing packages, and migrated them between Sandboxes and Production environments for final.
• Worked with Dynamic Apex to access Objects and Field values based on user inputs, execute dynamic SOQL, SOSL and DML queries.
• Designed a responsive website using Bootstrap contents that fit different devices including mobile, tablet and desktop.
• Release coordination and making sure changes to production are migrated without issues.
• Integrated on-premises applications using Jitterbit to pump the data downstream.
• Implemented iContact for salesforce for enhanced campaign management and broadcasting emails.
• Examine business and system requirements and make recommendations for improvement, focusing on automation and efficiency.
• Identified and streamlined workflows using the nCino platform and implemented changes & multiple levels of customization as needed through the Salesforce Administrator role.
• Managed Service Cloud components including Service Console, Partner portal, Call Center, CTI integration, Customer Portal, Live agent, Knowledge Base and Entitlements. Involved in Developing Lightening pages using Aura, implemented lightening Controllers, Components using Lightening Design System (LDS) for Lightening Community builder
• Utilized the Metadata API over Changesets to publish incremental changes to the Sandbox efficiently and rapidly.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• End to end implementation of Salesforce projects including high level requirement, functional specific requirements, analysis, design, configuration, customizations, user testing, implementation and administrative support.
• Work closely with Project Manager, analysts, and developers to enhance salesforce instance.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom Tabs, Components, Visual force Pages to suit to the needs of the application.
• Provided support to ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.
• Created Workflows and Approval processes and developed validation rules.
• Worked with data and Metadata for salesforce records use components, wire adapters, and java scripts to build on top of LDS (Lightening data Services).
• Developed APEX triggers, Classes, Visual Force pages
• Responsible for security compliance for Salesforce org. Created solution for capturing Setup Audit Trail in a custom object for security audit.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.
• Designed and developed an SFA-based application in a Salesforce.com environment using the Apex programming language on the backend and Visual-Force pages as the user interface.
• Developed a web-to-lead functionality to Companies website which directs leads to Salesforce CRM.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Assisted with data migrations using Data Loader and Import Wizard.

Environment: Saleforce.com platform, Data Loader, Standard and Custom Objects, Validation rules, Email Services, Dashboards, Workflow & Approvals, Data migration, Record types, Reports, Apex Language, HTML, Java Script, Custom Tabs, SOSL, SOQL, Sales Cloud, Community Cloud, Access, and Security Controls. Pages, Reports, Custom Tabs, Security Controls, Apex Language, Eclipse IDE Plug-in.

Confidential

Jr. Salesforce Developer/ Administrator

Responsibilities:

• Performed Salesforce's Administration like Roles, Profiles, Page Layouts, Workflow Alerts, Recordtypes, Security, Sharing, Data Migration, Reports & Dashboards and Approval Workflows etc.
• Developed complex formulas to calculate response times and to display flags urging clientsupportrepresentativestoreacttoclientenquiriesinatimelymanner.
• Defined lookup and master-detail relationships on the objects and created junction objects to determine connectivity among objects.
• Guided colleagues a way to overcome the complex eventualities when they are experiencing some essential problems like duplicating of records, bug fixes in coding etc.
• Assisted in change management, user training, roll-out plans, and adoption strategies.
• Worked with a multistage CD release pipeline that embody completely different stages like a stage to build source code, and a stage to run unit tests on the source, stage to deploy the code to the dev environment, and a stage to deploy the code staging or QA environment.
• Created Visual Force pages and components to render data from associated controllers and embedded Java Script and DHTML as needed.
• Invoked Batch Process from Trigger to support asynchronous operations on relevant data.
• Analyzed all the customizations and developments and tried to recommend potential ways for the new enhancements that we get from the Salespeople.
• Responsible for preparing User Guides and Configuration Workbook
• Developed triggers, apex classes, and custom controllers to achieve the application's complicated business functions
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.

Environment: Saleforce.com platform, Data Loader, Standard and Custom Objects, Validation rules, Email Services, Dashboards, Workflow & Approvals, Data migration, Record types, Reports, Apex Language, HTML, Java Script, Custom Tabs, SOSL, SOQL, Sales Cloud, Community Cloud, Access, and Security Controls. Pages, Reports, Custom Tabs, Security Controls, Apex Language, Eclipse IDE Plug-in.