SUMMARY:

Client - focused IT and Business Operations Analyst with background in application and End User Support, SOX-related IT Internal Controls, IT Audit Controls, SAP-GRC, and Oracle ERP assessing business needs, translating into requirements, and collaborating with others as needed to implement innovative solutions that increase productivity.

AREAS OF EXPERTISE:

IT / Business Operations End User Support

System Administration SAP GRC v10.1

Continuous Learning

Audit Methodologies

IT / Operations Support Documentation

Oracle ERP System Administrator

Process Improvement Initiatives

SOX Controls - IT Process Control Owner

Access Management Methodologies

User Acceptance Testing

End-User Incident Management

PROFESSIONAL EXPERIENCE:

Confidential, King of Prussia, PA

Client Based Consultant

Responsibilities:

• Reviewed IT Operations Control evidence to verify adequacy of IT internal controls.
• Prepared audit review documentation for review by external auditors.

Confidential, Islin, NJ

Operations Support Specialist

Responsibilities:

• Reduced costs associated with periodic user access reviews by identifying mitigating controls and simplifying access review process.
• Certified design and operational effectiveness of access management controls on a periodic basis in accordance with internal and external audit requirements.
• Conducted risk assessments of application functionality changes introduced during application upgrades, identifying new risks’ impacting key business process controls and implementing processes for mitigating risks.
• Prepared audit evidence and collaborated with auditors on testing results and risk remediation, monitoring control execution, and testing and adequacy of internal controls.
• Satisfied control requirements by identifying key controls and developed desk procedures utilized by Access Management team.
• Reduced time and costs associated with periodic user access reviews, automating process by utilizing SharePoint lists and VBA macro for conducting reviews.

System Administrator

Confidential

Responsibilities:

• Team Leader for offshore access management team supporting multiple instances of Oracle ERP, SAP GRC and numerous legacy applications
• Coordinated User Acceptance Testing, verifying functionality changes introduced during application upgrade from version 5.3 to version 10.1.
• Implemented desk procedure changes, addressing functionality changes introduced during application upgrade from version 5.3 to 10.1.
• Have an understanding of SAP Security and Authorizations (Users, Roles, and profiles) required for creating and maintaining customized SAP roles and authorizations utilized by users of SAP GRC application.
• Published quarterly SOD reports to Business Process Owners and assisted Business Process Control Owners in analysis and review of identified risks, and suggested functional role (ERP) permissions modifications, reducing or eliminating violations.
• Collaborated with vendor support and IT Application support staff, quickly, resolving user incidents and application faults.
• Reduced interface processing time and number of interface errors generated between applications by streamlining several operational processes.
• Conducted User Acceptance Testing, application performance testing, and completed post upgrade implementation tasks associated with upgrade of Deltek Costpoint application, moving from client version 6.1 to Deltek Costpoint WEB v 7.0.

Confidential

Security Administrator

Responsibilities:

• Supported Treasury Operations by managing multiple on-line Bank’s user access, profiles, and entitlements.
• Resolved user incidents and application faults by working with various Bank Operation Support Desks.
• Conducted quarterly user access and entitlements reviews, satisfying Treasury SOX requirements.

Oracle ERP Disaster Recovery Coordinator

Confidential

Responsibilities:

• Developed procedures to be utilized by Operations Support team, required to successfully recover Oracle ERP production instances and related interface application if data center operations were severely impacted, and requiring offsite recovery.
• Identified key application touch points, application recovery gaps, impacted ERP application interfaces, module recovery resources, and user communication procedures, ensuring business continuation.
• Assumed leadership role, completing implementation tasks after Operation’s lead resigned from Confidential day before go-live.
• Defined and implemented user access control procedures, taking into account SOX, SOD audit controls and industry best practices.
• Transitioned application support from project implementation team to Shared Service Center support staff by finalizing end-user documentation, conducting appropriate training sessions, and implementing SharePoint portal used to support applications.

Oracle ERP System Administrator

Confidential

Responsibilities:

• Developed tools utilized by ERP Operations Support, managing and monitoring running / pending concurrent requests, concurrent manager work shifts, queue depths, program incompatibilities, and user-form session locks.
• Utilized key performance monitoring metrics, identifying potential performance problems before reaching critical level.
• Collaborated with DBAs, infrastructure support, and applications support teams, quickly resolving performance / availability issues.
• Implemented new communication procedures, supporting 24x7 operations structure.
• Prepared training materials and documentation for functional end users and operations support teams.