Fraud Operations Analyst Resume

SUMMARY:

Microsoft Excel, Power Point, Microsoft Word, Microsoft Office
Business Analysis, Business Development
Exemplary Customer Service Skills
Fluent in Speaking, Reading, and Writing Spanish
Ability to resolve issues in a timely manner and multitask
Leadership skills, ability to coach direct reports on monthly metrics to be successful and meet company goals

PROFESSIONAL EXPERIENCE:

Confidential

Fraud Operations Analyst

Responsibilities:

Financial Fraud Investigation of Consumer and Investment Management Division.
Determine action required based on established procedures to protect the Bank's assets.
Place appropriate holds on accounts deemed to have fraudulent activity.
Communicate in a professional manner with customers, merchants, financial institutions, to resolve concerns
Run and Review pro - active risk reports. Review established detection system generated alerts to identify fraudulent activity related to merchant, check ACH, wire, digital banking, and account opening.

Confidential

Integrated Solutions Specialist

Responsibilities:

Assisting consumer customer set up applications and features on their devices and convey the benefits of integration
Converting new customers to Confidential, Confidential, Uverse TV, and processing orders to completion
Project Management

Confidential

Account Manager

Responsibilities:

Confidential

Manager

Responsibilities:

Utilize many company systems to implement orders, multi-tasking is a criteria
Strong Communication, leadership, and presentation knowledge
Customer Service, Interpersonal Skills, Gaining Commitment, Product Knowledge, Sales Experience
Ability to Investigate