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Salesforce Admin/ Developer Resume

Houston, TX

SUMMARY

  • 8 Years of Information Technology experience as a Certified Salesforce Administrator, and developer working with Sales Cloud and Service Cloud.
  • Have applied skills in multiple industries such as Energy and Utilities,Retail and HeathCare.
  • Extensive experience in designing of Custom Objects, custom fields, look up, Master detail relationships, Validation Rules, custom Tabs, Pick list, role based page layouts,Workflow Alerts and Actions, and Approval Processes, Custom Reports, report folders,Report extractions to various formats, design of Visual Force Pages, Dashboards, and Email generation according to application requirements in SFDC.
  • Expert in implementing Sales/Service Cloud and Custom Application Development.
  • Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
  • Configured Permission sets, Custom Settings.
  • Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
  • Good Experience in developing Lightning processes (Process Builder), complex multi - level Approval Processes, Workflow Rules, email templates, Global Actions, Quick Actions, Lightening Flows, Validation Rules.
  • Developed Apex Classes, Visual force pages and Apex Triggers for various functional needs in the application.
  • Experience in installing Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
  • Proficient using Work bench and Data Loader.
  • Hands on experience in creating and maintaining Customer Community.
  • Knowledge creating Lead/Case Queues, Lead/Case Assignment Rules, Case Escalation Rules, Web-to-Lead& Email-to-Case.
  • Knowledge on Lightning Components and Lightning Web Components.
  • Extensive experience in deployment using Change sets and ANT from the Sandbox to Production.
  • Experience of working in complete Software Development Life Cycle (SDLC) Requirement analysis, Designing, Coding, Testing and implementation.
  • Experience in Test management tools like HP ALM and UFT.
  • Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
  • Well organized and very interested in learning new technologies.

TECHNICAL SKILLS

CRM: SalesforceForce.com Sales Force CRM, Apex Custom Controllers Apex Classes, Apex triggers, Visual force Pages, SOQL,Lightning ComponentsSOSL, Workflow, Approvals, Reports, Dashboards and Custom Objects,LWC.

SFDC Tools: Data Loader, Eclipse, Force.com IDE, Developer Console

Languages: C, Java, J2EE, Apex

Web technologies: HTML, CSS, Visual force, java script

Database: Oracle, SQL Server

Query Languages: SQL,PLSQL Basis

Operating System: Windows, UNIX, Linux

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Salesforce Admin/ Developer

Responsibilities:

  • Followed Agile Methodology & actively participated in Sprint Planning.
  • Gathering requirements from Business users, design and implementing solution.
  • To improve process and reduce the deal entry time, implemented single screen from where we capture minimum required fields and create Accounts, contacts, opportunities, and credit requests automatically.
  • Implemented time-time based workflow rules to send automatic email alerts before specific time period for renewals.
  • Developed solutions using Process builder, Flow Builders.
  • Implemented Auto Approval process for certain Business Scenarios.
  • Implemented Sertifi e-Signature for Salesforce.
  • Performing Data analysis and backfills for system using Data loader.
  • Involved in Discussions with Sales team.
  • Developed Apex Classes, Apex Triggers and visual force pages for various enhancements in the application.
  • Designed and implemented a visual force page to capture different product types and term details and with one click automatically creates products and contracts for different term combinations and gets price for each deal.
  • Handling Deployments to Salesforce .
  • Providing Production support and fixing critical issues by looking into Debug Logs.

Confidential, Brentwood, TN

Salesforce Developer/Admin

Responsibilities:

  • Closely worked with Business users, Business Analysts and large team for Analysis of the existing system and specifications.
  • Work as part of an agile product development team responsible for the timely execution of assigned tasks and leverage experience to promote process improvement.
  • Worked on Service cloud and Health cloud.
  • Involved in deployment release management.
  • Worked on Creating Service Process, Record Types, Page Layout based on the user requirements.
  • Worked on Workflows, Process builders, Lightening Flows and Apex Triggers.
  • Experience on Lightning Apps, Components.
  • Developed Apex Classes, and Apex Triggers for various enhancements in the application.
  • Worked on creating Email-Case, Web-Case.
  • Worked on creating Customer Community, Maintenance and user management.
  • Worked in Omni-Channel,Macros and different type of agent performance tools.
  • Worked on production issues and used Jira to assign user stories with proper comment history.

Confidential, Beaverton, OR

Salesforce Admin/Developer

RESPONSIBILITIES:

  • Maintain security user roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).
  • Design, test, debug, package and deploy quality, scalable and well documented solutions on the Salesforce platform.
  • Providing Production support and fixing critical issues by looking into Debug Logs.
  • Strong functional and technical documentation skills.
  • Configured various Custom Reports and Report Folders for different user profiles.
  • Extensive experience in deployment using Change sets from the Sandbox to Production.
  • Developed solutions using Workflows, Process builder,Apex Classes,Triggers and Visual force pages.

Confidential

Salesforce developer/admin

Responsibilities:

  • Performed the roles of Salesforce.com Developer and Administrator in the organization.
  • Involved in Salesforce.com admin activities and customized the apps to match the functional needs of the organization.
  • Worked with various Salesforce.com objects like Accounts, Contacts, Reports, and Dashboards.
  • Created Custom objects, custom fields, Pick list, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual force Pages, Dashboards, and Email generation according to application requirements.
  • Modifying Page layouts and setting the Record Types.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Maintained user roles, security, profiles, and workflow rules wherever necessary.

Confidential

Sales force admin & QA

Responsibilities:

  • Involved in administration of the Dev, QA, SIT environments.
  • Smoke Testing to make sure all the major functionalities are functioning as per requirement.
  • Create both positive and negative Test Scenarios.
  • Executed role-based test cases to ensure the consistency of data
  • Written automation scripts.
  • Handled various releases, supported Dev team in performing the release.
  • Administered & Supported Salesforce application as per user requests like accounts creation, new user creation and access related issues.
  • Created Workflows to create a new Invoice on click of a custom button in Order Screen.

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