SUMMARY

• Around 6 years of IT experience in Administration spanning all facets of package software and SaaS application implementation.
• Over 2 years of experience in the Salesforce.com CRM space that includes Administration, Configuration, Implementation.
• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Experienced in Discovery Phase, Scoping Phase, Analysis and Implementation Phase.
• Experience with User Management: Added, customized, Updated & trained new users as per the project requirement.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Reports and Dashboards.
• Have in depth Knowledge and understanding of Salesforce CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Process Builder, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Extensive experience of using declarative features like Validation Rules, Workflows, Approval Process, Dynamic Approval Process, Sharing Rules Automation for satisfying complex business process automations.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Excellent communication and inter - personal skills, accustomed to working in both large and small team environments.
• A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.

TECHNICAL SKILLS

SALESFORCE.COM: Saleforce CRM, Salesforce Admin, Salesforce.com Data Loader, Process Builder, Workflow & Approvals, Users, Salesforce Security, Reports & Dashboard, Custom Objects, Custom Tabs.

ORACLE CPQ: Administration, Configurators, Pricing, Commerce, Document Engine, Approval Process, Datatables, Integration, User Management, File Manager.

Web-based languages: HTML, CSS, Java Scripting, XSLT.

PROFESSIONAL EXPERIENCE

Confidential

Consultant

Responsibilities:

• Involved extensively on all areas of CPQ involving Commerce, Configuration, User Management.
• Implemented Integration of CPQ with Sales Cloud
• Involved in CPQ to CRM integration and other internal integrations within CPQ.

Confidential

Associate Consultant

Responsibilities:

• Participated in requirements Gathering sessions and Involved in Salesforce.com & Oracle CPQ Application Setup activities and customized the apps to match the functional needs of the organization.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation, User Management and formula fields to the custom objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Developed Custom Reports and Dashboards as per given requirements.
• Involved extensively on all areas of CPQ involving Commerce, Configuration, User Management.
• Build complex documents in CPQ using Document designer

Confidential

Software Developer

Responsibilities:

• Responsible for the end to end development to go-live of the project.
• Hands on working experience in Profile, Roles, Permission Sets, Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Developed Custom Reports and Dashboards as per given requirements.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations
• Responsible for most of the CPQ configuration section development which included the Product Line development.
• Good hands-on experience on most of the areas of Oracle CPQ as- BML (Big Machines Language), BMQL (Big Machines Query Language), Configuration, Commerce, File manager, Users and Group administration.

Confidential

Developer

Responsibilities:

• Involved in the configuration of Static & Dynamic Picklists using Joins and LOVs, Pick Applets, Associate and Shuttle applets and configured MVGs using Links, MVLs and MVFs. Support and enhancement of the functionalities
• Providing effective solution for the bugs
• Customizing Siebel Layout using Js and CSS
• Designing and configuring of Siebel CRM Task Based UI
• Configuring and implementing changes as per Business Requirements. Customized the out-of-the-box using Siebel Tools creating and modifying business objects, business components, views, screens and applets

Confidential

Developer

Responsibilities:

• Configuring and implementing changes as per Business Requirements. Customized the out-of-the-box using Siebel Tools creating and modifying business objects, business components, views, screens and applets
• Creating & debugging Workflow Processes
• Writing and debugging business services & scripts
• Application configuration

Confidential

Developer

Responsibilities:

• Involved in POC and requirement gathering.
• Configuring and implementing changes as per Business Requirements
• Customized the out-of-the-box using Siebel Tools creating and modifying business objects, business components, views, screens and applets.
• Involved in the configuration of Static & Dynamic Picklists using Joins and LOVs, Pick Applets, Associate and Shuttle applets and configured MVGs using Links, MVLs and MVFs.