SUMMARY

• Engagement, Delivery & Product Owner for Cloud Innovation, And TransformationOver fifteen (15) years of hands - on experience driving the delivery of business innovation, modernization programs through the execution of strategic roadmaps and always nurturing solid relationships wif strategic partners while providing oversight of multi-million, multi-faceted, multi-products, multi-year budgets, local and off-shore, delivery and solution teams management hands-on experience.
• Fifteen (15) Years - Program and Product Engagement Practice Leader. Responsible for vendor Fit-Gap, leading the release and sprint planning efforts wif high performing delivery teams, for digitalization, content, data management, Big Data reporting, sales, pre-sales, for client account planning, business performance, product innovation adoption directly or through partners, for enterprise activities. Loyalty projects involving Self Services Implementation, OTC, QTC and QPC, Mobile Application and Web Portal content optimization for some of the for fortune 100 companies, wif applications currently used by 45+ Million Users.
• me count wif strong experience as a PMO and delivery leader on business intelligence, Hadoop, big data, reporting analytics, data warehousing integration concepts wif an emphasis on ETL, and SDLC.
• Fifteen (15) Years - Digital PMO Product Owner. Responsible for Backlog wif Storylines management, Sprint Management, Definition of Done, Stand-Up, Retrospectives, Customer Relationship Management (CRM), SAP Content Manage, CRM Content Manager, Taxonomy and Indexation Optimization, Confluence, Aconex Content Platform, Enhanced Digital Collaboration,

TECHNICAL SKILLS

• SAP SalesForce
• Oracle
• Cloud
• PaaS
• SaaS and Hybrid
• Coaching & Mentoring
• Big-Data
• Master Data
• HANA
• Reporting & Analytics
• PLM - Product Owner wif Product Lifecycle Management
• Governance & Standards
• Continuous Improvement
• Methodologies/Framework/Strategies
• Team Building and Leadership
• Program & Projects Reporting Action
• Issues ISO and Risk Management
• Success Measurement
• Concept of Done Budget Administration & Management
• Process Redesign & Change Management
• Staff Development Programs
• Sales
• Marketing
• Management
• User Experience
• Backlog
• Business Requirements
• and Storylines
• BI
• BO
• SAVO
• Tableau
• Cognos
• Crystal Reporting
• Google Analytics
• HCM
• HRMS
• SuccessFactors
• Workday
• Vendor Management
• Jira
• Confluence
• SharePoint
• Igloo
• Aconex
• Hadoop
• Big Lake
• Jenkins
• Docker
• Azure
• AWS
• Microservices
• Google
• Concur
• SCM
• SRM
• VMS
• ITIL
• IDLC
• BTM2
• AWS
• Big Lake
• Hadoop
• Clarity PPM
• Fieldglass
• MS Projects
• MS Online
• Plain View
• Primavera
• HP ALM
• HP Performance Center
• Selenium
• Rally
• DataPower
• Power Designer
• COTS
• CAB
• RMB
• ARB

WORK EXPERIENCE:

Confidential, Buffalo, NY

Consulting Practice Leader

Responsibilities:

• Digital Engagement Product Owner, ERP, SCM, CRM, Cloud, Vendor Management, HR Change Industry: Consulting, Construction, Utilities, Healthcare, Retail, Manufacturing, Chemical, Pharma, Sustainability Founded in 2012, Confidential concentrates on halping businesses succeed while reinforcing PMO Product Owner operations vision and services strategies, executive consulting advisor to my clients wif local, global reach, wif hands-on experience leading, and harmonizing their company innovation, transformation governance strategy, change integration management and data strategies while aligning policies, processes, and quality.
• As the PMO Product( MVP) delivery leader, me halp clients establish their digital innovation vision and strategies to create a culture that treats customers and vendor data for sales, and service management as a cross-company asset while identifying and standardizing the use and governance of information content in support of the overall global strategy for my clients.
• A Senior engagement delivery and product owner practice leader forall digital activities such as multi-brands loyalty cards strategies, Order to Cash process re-engineering, self-services implementation mobile application and web portal for the largest firm in North America such as Loblaws, TD Bank, Scotiabank, AUDI, FORD, Caterpillar, John Deer, SAP, IBM, Aecon Construction Group, Loblaw-Shoppers, Wilfrid Laurier University, Capgemini, Infotech, and Provision Coalition. At Confidential .
• me provide PMO governance, standards, portfolio management, Product Owner and Service to clients conveying the knowledge and the right level of expectations on the methodology framework across their organization.
• Leading clients in the quick adoption of Waterfall and Product Owner Methodology, User Stories, Acceptance Criteria, Sprint Planning, Sprint Demo, Daily Scrum, Retrospectives, User Story walkthrough in Sprint Planning and review User Stories in Sprint, Definition of Done criteria, Maintaining and prioritizingProductBacklog and CreatingProduct Roadmap.
• me was leading and assisting clients UI/UX team in developing Wireframes, designing optimized workflow and content management strategies to enhance the customer experience while analyzing user behavior through A/B testing and other techniques to create the right application flow.
• Led the execution of client digital sales and marketing initiatives across our omnichannel platform to include website re-design/refresh, SEO/SEM, sales and marketing database, email and digital campaigns. Supported by Information Technology products such as Product Lifecycle Management Framework, Cloud, Mobility, HCN, HR, ECC, ERP, SAP, SuccessFactors (Workday, Hybris, Clarity PPM, Customer Relationship Management, Digital Offerings, Master Data,Big Data, Hadoop, Hive, Informatica, Netezza, SharePoint Content Repositories, OpenText, Aconex Content Manager, HANA S4, EBS, SAP Cloud Services (Kubernetes, PaaS, Private Cloud,Microsoft Azure Apache Hadoop, AWS Google), eCommerce, eBusiness, and the Internet of Things services.
• Outcome: Improve development processes facilitating speed-to-delivery to meet the needs of business units while lowering costs associated wif development, testing, and IT applications solutions deployment on budget and on time.
• Team: Responsible for managing client's budgets from $250K to $500M and teams wif 3 to 450 members.

Confidential

PMO Product Delivery Leader

Responsibilities:

• At Aecon, me lead the establishment of a new PMO and the setup of a new intake process for business new project ideas or significant enhances of more TEMPthan $300K or 3 Months in duration. dis initial cost got more accurate of the WBS and effort got completed, and it will then put in as the project budget.
• me provided the overall administration of digital innovation project budgets ranging between $1M to 2B wif subsequent oversight of 3 to 50 members from IT and business teams. Responsible for the implementation of continues improvements built achieving cost savings of $12M while exceeding performance standards.
• Manage the integrity and stability of HR systems applications, data management, reporting, upgrades, and enhancements.
• Responsible for overseeing program contracts, timelines, SLAs, KPIs and delivery of monthly billings and reports. Leverage broad-based technology (SAP, SAP IS, SAP Human Resources, SAP HRMS, SAP HCM, SAPSuccessFactorsEmployee Central, Learning Mgmt. and Recruiting Mgmt. (ATS), Onboarding. Performance & Goal Mgmt., Compensation, Recruitment Mktg, SAP Fieldglass, SAP HANAN, SAP MDM, SAP SCM, SAP ECC, CRM, internet Sales, ADP, IBM, Microsoft, MS 365, Cloud, SaaS, PaaS, IOT, Big Data, and Mobile).
• Ran the developed and delivery of master data standards and governance from the ground up while managing data programs after researching, analyzing current data state, capabilities, defining master data management technology options, recommendations after working closely wif data designers and Managed Data Management, data reconciliation, data quality, data, metadata management, data projects of technologies and data architects.
• Outcome: dis new process gave Aecon as an organization the opportunity to from 247 projects for 2019 to only 43 wif proper budget allocations and controls.
• Team: 250 resources from IT and business teams, 5 program managers, and 6 project leads and 20 core vendors.

Confidential

PMO Lead & SME

Responsibilities:

• Responsible for guiding the setup of Provision Coalition PMO standards, governance and delivery for the program and project managers. Responsible for leading the developed an innovative 5-year innovation strategic roadmap governing digital solutions offerings including Sustainability, Waste, and Carbon Credits.
• me provided programs delivery oversight of a team of 5 product leaders wif the management of budgets ranging from $1 to 5M.
• Guided the PMO Program deployment team executing the planning, scope definition, design, and delivery of assigned projects.
• Responsible for setting up, managing organizations program or projects intake to after implantation support wif continues improvement.
• Oversee Program contracts concerning timelines, SLAs, KPIs, IFRS 17, delivery of monthly billings and reports.
• Lead Business Integration, Process Re-Engineering, Current vs. Future State, Continues Improvement.
• Provided the product owners wif marketing and sales R.A.D.A.R. complex solution and Agile Product Owner to their Sales QTC and communications teams.
• Managed three different Scrum teams used for data ingestion, and API development from the product owner perspective.
• Full product backlog ownership and management for Provision Coalition new PMO and analytics platform used to drive the "Next Best Action" program from the group-up. dis role served as the intersection between data science, development, and marketing teams to enable reactive trigger-based campaigns and proactive, predictive models.
• Owned the development of Data roadmap driving strategy, prioritization and execution of activities and presenting dis roadmap to leadership every month.
• Outcome: New optimized and modernized technology footprint while ensuring the stability and integrity of applications wif implemented strategic road-map.
• New and approved PMO Strategy wif focus on Business Integration, Process Re-Engineering, and Future State of PMO governance standards from intake to post-implementation support wif continuous improvement.
• Developed a new prioritization model factoring in competing for business grant lines, value generation and strategic value to the business in addition to KPI development/tracking.
• Developed user stories from marketing teams converting them into technical storylines and guiding them through grooming sessions to be acceptable by Scrum teams.
• Delivered for organization teams to fortify and enhance Marketing and Sales of complex Solution, MS Project, SmartSheets, Agile Product Owner to their Sales Communications for Provision Coalition moving forward position.
• Business continuity disaster recovery project and new data roadmap that was presented and approved by the leadership team.
• Team: 23 internal resources, 5 Program Managers, 10 projects lead and 3 core vendors.

Confidential Confidential

PMO Senior IT Program Delivery & Product Owner

Responsibilities:

• me manage the delivery engagement of the new CRM ecommerce, and online (SalesForce) SaaS-Cloud applications wif Clarity PPM, while driving Loblaw Loyalty Conversion Project wif 160 million loyalty cards enhancement to the SalesForce platforms. Also responsible for the financial analysis and business modeling of digital initiatives. Also, accountable for overall project tracking and delivery engagement management as well as ensuring the DevOps solution, configuration, Agile processes, and Application Lifecycle Management (ALM) integration.
• Managing CRM ecommerce and online (SalesForce) and LifeChat cloud applications, Sales QPC, Salesforce Lighting wif Clarity PPM budgets for $10 to $30 M and teams from 3 to 50 members for IT and Business.
• Responsible for Financial Analysis and Business Modelling of Digital initiatives, using CRM, customer analytics to sell product executives impact of Digital banking primary relationships, retention and cross-selling.
• Responsible for the vendor evaluation for Workday vs SAP SuccessFactors.
• Scheduled, set the agenda and facilitated senior Data Governance meetings; and led the community of Data Stewards and coordinated their efforts to improve data quality continuously
• Acted as the first point of contact for rush, critical or highly-complex data, and change requests, and able to efficiently prioritize, delegated and coordinated ensuing activities among staff.
• Conducting Cannabis vendor assessment for the selection between Ample, and Salesforce CRM.
• Responsible for Loblaw Loyalty Data Conversion and Big Data Project wif 160 M loyalty cards enhancement to the SalesForce.
• Managing a full team of wif strong ability and experience of cross disciplines like strategy, creative, UX, development, documentation, and QA.
• Managed product backlog refinement/prioritization, Recruitment (product manager/development team).
• Responsible for the execution of Loblaws, digital sales and marketing initiatives across the omnichannel platform to include website re-design/refresh, chat enablement, SEO/SEM, sales and marketing database, email and digital campaigns in support of new social media imperative and user experience.
• Managing a complex Loblaws Loyalty Card and Mobility Appconversion program, individual users, service providers and third-party organization serving 37 million users thru their 20 brands.
• Responsible for liaising wif multiple stakeholders to createa Program ProductRoadmap, Productapp designed to cater to brands lines of Business.
• PrioritizingProgram ProductBacklog and managing Epics & User Stories.
• Conduct walkthrough of User Stories in Sprint Planning meetings to explain Requirements to scrum teams.
• Assess User Stories in Sprint Review meetings to verify Acceptance Criteria and Responsible for Financial Analysis and Business Modelling of Digital initiatives, using SharePoint, CRM, customer analytics to sell product executives impact of Digital banking primary relationships, retention and cross-selling.
• Outcome: All loyalty cards for Loblaw 20 brand got converted into one Optima loyalty card.
• Also launched new loyalty card conversion functionality supported wif SalesForce-Service call center services platform wif a new Mobile App (iOS, Android) across 20 brands in 2 languages.
• In conjunction wif Compliance and Quality Departments, responded to regulatory Inspections and Inquiries related to systems'MasterData configuration for the developed and delivery of TEMPeffective and efficientmaster datastandards and governance starting wif the analyzing current data state, capabilities, and the definition of master data management technology big data options wif Informatica wifin a Hadoop platform, to working closely wif data designers and master data owners.
• Team: 280 internal resources, 6 Project Managers, 19 projects lead and 20 core vendors.

Confidential, Toronto, ON

PMO Senior Manager - Digital Senior Program

Responsibilities:

• Manage the development of the strategy execution roadmap while overseen all discovery workshops, Content Management Strategies, Power Data Content Manager, and the results from them.
• Lead the conversation and outputs wif vendors, IT and business product owner.
• Directed the launch of a streamlined digital banking and payments site, in less TEMPthan three (3) months, driving adoption of single-product Credit Card, Lending and Student Loan customers in Chile.
• Ensure that all program deliverables are completed and approved by the project team leads and stakeholders.
• Led Discovery and Product definition of Digital Account Opening front-end applications and Marketing campaigns to grow Chequing and Savings products in the Caribbean.
• Led a team of Agile Product Owners to define and manage the product backlog and business launch of a new generation of Digital Sales Applications, Payment and Alert platforms advancing the Bank's Digital Transformation agenda.
• Outcome: Confidential got definition the lead into new requirements and product for a successful launch of a $15M transformation for their new digital banking customer experience and channel offering for 700,000 customers in Mexico, Chile and the Caribbean, achieving double-digit growth in important transaction flows.
• Confidential got to successfully also launch of a streamlined digital banking and payments site, in less TEMPthan three (3) months, driving adoption of single-product Credit Card, Lending and Student Loan customers in Chile.
• Team: 85 internal resources, 2 Project Managers, 18 projects lead and 8 core vendors.

Confidential,New Jersey

Global Delivery Senior Manager & Product Owner Advisor

Responsibilities:

• Manage the development of the strategy execution roadmap while overseen all discovery workshops and the results from them. Lead the conversation and outputs wif vendors, IT and business product owner. Ensure that all program deliverables are completed and approved by the project team leads and stakeholders.
• Responsible for building sound working engagement relationships wif internal and external stakeholders and oversee contractual engagements wif service providers.
• $64 Million QA & Testing for TD Bank as an enterprise solution and business architectures consolidation of QA/Testing tools and new normalized usability wif teams of 4 to 60 resources.
• Responsible for and coaching members of the IB Digital Factory on the engagement delivery of initiatives where agile and waterfall coexist.
• Providing feedback to PMO and the PPM Centre of Excellence (PPM COE) areas of improvements.
• Oversee program contracts concerning timelines, SLAs, KPIs, and delivery of monthly billings and reports while leading Scrum teams as Product Owner test application designed to prevent the client from identifying data across multiple bank applications
• Requirement elicitation from multiple stakeholders and aligning vision toProduct Roadmap
• Writing and managing User Stories in JIRA and prioritiesProductBacklog while creating and maintainingproductdocumentation in Confluence.
• Leading Sprint Planning meetings to provide a walkthrough of user stories and Acceptance Criteria to Scrum teams
• Responsible for the Design and review Wireframes to optimize test application process flows.
• Trained testing and development teams on bank applications, OTC derivatives, and regulatory reporting.
• Outcome: TD Bank got it's new and approved testing strategy execution roadmap after the completion of all discovery workshops, and a new HP ALM on the cloud testing platform was successfully delivered.
• QA Testing is now and using the new online application for all testing activities of new projects and enhancement.
• TD Bank’s New Enterprise Hyper- services, transformation Converging solution program wif Dev Ops testing tools COE platforms, shared, frameworks (SAP Power Designer, AGILE Transformation, EasyWeb Banking, HP ALM, HP PC, HP Virtualization, HP Agile, HP UFT, ICT, Automation, Clarity PPM, Web Testing, Browser testing, Hadoop Apache, MapReduce, Jira, Guidewire, TOSCA, ARIS, Microsoft framework, CRM, Siebel Power Designer, Salesforce, Salesforce Cloud Services, Salesforce Lightning, SalesForce QPC, SOA, and collaboration Tools wif prompt issue resolution, and implementation leveraged across all lines of business.
• Team: 85 internal resources, 2 Project Managers, 18 projects lead and 8 core vendors.

Confidential New Jersey

PMO Lead - Architecture Program and Projects

Responsibilities:

• My role was the building AIG new Global SAP Financial Innovation Center of Excellence.
• Responsible for program setup, execution strategy, business integration, process re-engineering, current vs. future state, and continuous improvements wif an agile mindset.
• Leading and working wif the business in construction of their SAP financial and Master Data architecture footprint by taking advantage of industry existing support processes and wif new lean approach to the enterprise while leading Hybrid, SAP CRM, SAP Online Market Place, Success Factor, Employee Portal, Mobility, data modeling, current and emerging technologies.
• Also, responsible for AIG engagement governance for the Global SAP ERP Financials, Guidewire & CRM COE Program wif after implementation support.
• Outcome: A new optimized and modernized technology footprint is put in place while ensuring the stability and integrity of the existing application.
• Developed and implemented a strategic road-map while establishing new global SAP ECC/ERP financial, Oracle Finance Ledger, and HRMS support processes that now benefits finance line of business by enabling the very best of application support across the enterprise that now benefits the finance community by enabling the very best for application support.
• Completed the build of AIG SAP maturity model application and business architecture framework of their financial business process approach wif IT digital SAP ECC/ERP, Oracle Finance Ledger HRMS, Guidewire Policy Center, and CRM roadmap across lines of business (Banking and Insurance line of business) for web processes & call center. Budget per project $3 M.
• Completed PMO Strategy, Business Integration, Process Re-Engineering, Current vs. Future State,
• Continues Improvements Agile mindset while being a coach, mentor and provide leadership development to AIG HRMS team to provide support to the organization.
• Optimize and modernize the technology footprint while ensuring the stability and integrity of the existing application.
• AIG now has developed and implemented a strategic road-map.
• Team: 85 internal resources, 2 Project Managers, 18 projects leads and 8 core vendors

Confidential, Atlanta, GA

Senior Manager

Responsibilities:

• Directed the architecture of applications for new projects, building and managing a strong cross-functional team of 80 resources and 12 core vendors while administering a $70M project budget and $120M IT shared services budget.
• Collaborated wif PMO Strategy, Integration, Process Re-Engineering, Current vs. Future State, Continuous Improvements.
• Oversaw Program contracts concerning timelines, SLAs, KPIs and delivery of monthly billings and reports
• Responsible for strategic action plans to streamline Confidential applications strategy covering Human Resources, Workday (Versatile Independent HRMS Consultant as of 2012 wif expertise in:
• Workday: HCM, Performance Management, Compensation, Benefits, Time Tracking and Absence, Payroll, Recruitment and Report Development), HRMS, HCM, ERP, CRM, SalesForce, Automation, Digital Office Enhancements, VMS, Cloud, R&D, PLM, Development, API, and Supply Chain” processes and integrated initiatives that encompassed vision, planning, architectural blueprinting, process development/re-engineering, user-centricity, integration, migrations and user adoption of best of breed.
• Managed the integrity and stability of Confidential systems applications, including data management, SAP Human Resources, reporting, and upgrades.
• Outcome: Conceptualized and designed an enterprise procurement platform that enabled purchasing by preferred vendors negotiating a price savings of over $110MM.
• Revamped strategy for software services delivering new web digital applications for Service and Repair business unit increasing turn-around times while reducing average repair costs by 20%.
• Conceptualized and designed an enterprise procurement platform that enabled purchasing by preferred vendors negotiating a price savings of over $110MM. Revamped strategy for software services delivering new web digital applications for Service and Repair business unit increasing turn-around times while reducing average repair costs by 20%.
• Got the integration of Workday and SAP HRMS for the employment ofSuccessFactorsEC wif data loads of all Employee. Foundation and custom objects, Data Conversion, Migration forSuccessFactorsEC, PMGM, RM, ONB, SM, CDP and LMS deployment (cleansing, transforming, loading and validation) using ETL (e.g. SAP DCM (Data Comparison Manager)) tools for Mocks and go-lives.
• Successfully deployed over 150 applications and system transformation enhancement projects for CRM, SAP Master Data Management, DM, HANA wif integration to SAP Finance, ICT, SAP HRMS, Workday, Clarity PPM, SAP Supply Chain Management, SAP Financials, SAP SRM, SAP SOLMAN, REMEDY, MS Projects, Supply Chain, eCommerce, SalesForces, SAP HCM Mobility, Manufacturing, Product Engineering, SAP Shared Services, Dev-ops, eCommerce, SAP Sales, SAP Marketing, Hybrid, SAP Convergent Invoicing, HP ALM, HP PC, Cloud, IOT, Big Data, Vendor Management Systems, Web ElasticPath, and COE Services.
• Team: 12 Leads, 3 Project Manager, 80 Internal resources and 12 Vendors.

Confidential

PMO Program Director

Responsibilities:

• Responsible for the "One CRM" program development wif new business processes for Confidential "World Wide Sales & Marketing Digital Shared Services" incorporating SalesForce.com, LivePErson, SAP CRM, Mobility, BI, MS Projects, SaaS, ICT, Online Store and Online Customer Self Service, and .NetWeaver Portal into the new One CRM program platforms. Drove efficiencies wifin complex global SAP CRM, SAP ECC, OTC, QTC, Web Customer Self-Services, Micro-Strategies, API store, SAP BI, SAVO, Tableau, HYBRIS, Clarity PPM, Workday, and SAP HRMS business process initiatives wifin the Netherlands. Negotiated change management and executed project governance for project teams.
• Role: Responsible for the support of new products and services development, leading service-oriented architecture of enterprise solutions for healthcare, lighting, and consumer lighting lines of business wif a client base of over 60,000 users. Integrated 1300 applications to build business intelligence.
• me have served on the architecture review board, defining requirements and ensuring alignment of capabilities and client project.
• Negotiated change management and executed project governance for project teams.
• Lead the development of the new business process for Confidential "World Wide Sales & Marketing Digital Shared Services" incorporating SalesForce.com, SAP CRM, Mobility, BI, MS Projects, SaaS, ICT, Online Store and Online Customer Self Service, and .NetWeaver Portal platforms.
• Outcome: Philip has now a new OneCRM platform, wif the transparency of data across the organization and a unique ability to integrate their sales and marketing efforts across the organization.
• Responsible for the PMO three (3) years' strategy roadmap alignment across the organization for business integration, process re-engineering, current state vs. future state, continuous improvements and new Drum Beat project intake process for new business project request, evaluation, justification and approval to move into the portfolio as an initiative to be implemented.
• Drove efficiencies wifin complex global SAP CRM, SAP ECC, Web Customer Self-Services, Micro-Strategies, API store, SAP BI, SAVO, Tableau, HYBRIS, Clarity PPM, Workday, and SAP HRMS business process initiatives wifin the Netherlands.
• Team: Counted wif 200 extended project business And 42 SAP functional resources, 2 program managers, and 20+ vendors.

Confidential

Associate Partner - Delivery Service

Responsibilities:

• Responsible for preparing customizedMasterDataManagementas a product suite offering.
• Define theMasterDataManagementarchitecture leveraging existing customer 360 definitions.
• Lead and execute Data Management wifin the context of the Data Transformation Program to enable and deliver strategic goals and objectives of the program while working wif Business leads to provide consultation and identify cross impacts/dependencies across themasterdatamanagement.
• Responsible for the successful launch and oversight of ExxonMobil and British Petroleum Global eCommerce initiative development. Directed operations, continuous improvements, HR, SAP CRM, SalesForce.com, MDM, eCommerce, RMS, PLM, SD and AR creating a functional framework for IBM "Order to Cash" ECC, Pega BPM, IBM ECM, BI, and CRM.
• Established a holistic and flexible strategy, integrating Agile-Scrum Waterfall, Prince2, ASAP, ITIL, SDLC, PROSIC, COBIT, and COTS to improve delivery speed to market.
• Directed operations, continuous improvements, Human Resources, SAP CRM, SalesForce.com, MDM, eCommerce, RMS, PLM, SD and AR creating a functional framework for IBM "Order to Cash" ECC, BPM, IBM ECM, CRM, BI, Cognos, and Crystal reporting.
• me streamlined all sourcing activities by negotiating service contracts and leading proposal management for SAP solution offerings nurturing profitable business relationships wif channel partners. Clients included IBM Global Services, Caterpillar, Ford, Welch-Allyn, Becton Dickinson, AVON, Alberto-Culver, Alberto VO5, La Roche, Abbott Laboratories, DuPont Pharmaceuticals, Roche Pharmaceuticals, ALCON, Hand Held Products, Government of Louisiana and Government of Pennsylvania.
• Led RFP responses and evolved SAP solution offerings while working in partnership wif our Business Development associate partners for real revenue growth opportunities.
• Outcome: As a result of our IBM Blue Harmony program governance model for enterprise transformation programs for an IBM wif a globally integrated enterprise and streamline processes across the organization for:
• Simplify process and systems landscape
• Improve the experience of doing business wif IBM a sharp focus on client value
• Grew the practice to $83M+ in revenues, achieving a 1-in-4 closing rate and building a dynamic and highly profitable practice team of 250+ internal consulting professionals.
• Team: Team: 1850 internal resources, 3 Senior Program Managers, 6 Project Managers, 12 Architect, 18 projects leads, 3 Change Manager, and 8 core vendors across IBM Core Line of Business (Hardware, Software, Professional Services).