SUMMARY

• Over 9+ years of significant IT experience with over 5+ years of solid experience in the salesforce.com CRM platform as an Administrator and Developer.
• Proficient in CRM process with experience in leveraging Sales Cloud, Service Cloud of Saleforce.com platform.
• Implementation experience on Salesforce.com platform using Apex Language (Classes, Controllers & Triggers), Scheduled Apex, Batch Apex, Visualforce Pages, Components.
• Good knowledge in salesforce lightning features like Activities, Contextual Hovers, Opportunity board, Customizable dashboard.
• Experience on client - side technologies like CSS, HTML 5, and JavaScript & jQuery.
• Experience in developing Lightning Components for Salesforce Lightning UX.
• Worked extensively on Databases like Oracle, MySQL server and immensely experienced in writing SQL Queries, Oracle PL/SQL, JDBA.
• Experience in deploying between the Production and Sandboxes by employing the Force.com migration tool and Eclipse.
• Involved in Business Requirements Gathering, Functional and Technical documents, development, Unit Testing, Functional Testing.
• Great Interpersonal and Communication Skills, team oriented, focused and quick learner.

TECHNICAL SKILLS

Saleforce.com: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Workflows, Validations & Approvals, Visualforce Pages/Components, Lightning Pages, Custom objects, Process Builder, Reports & Dashboards, Lightning Components.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Data Loader, Import Wizard, Workbench, Developer Console

Web: HTML, HTML 5, XML, CSS, JavaScript, jQuery, AJAX.

Tools: Eclipse IDE, Force.com Migration Tool, Apex Data Loader, GIT Jenkins, HP Quality Center, SerenaBusinessManagement, Microsoft SQL Management Studio, Microsoft Office

Project Methodologies: Agile, Waterfall

Database: MySQL, Oracle 10g, SQL Server 2008, MySQL, Java DB.

PROFESSIONAL EXPERIENCE

Confidential, Jacksonville - FL

Salesforce Developer

Responsibilities:

• Implemented web based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer's issues.
• Createdcustom objects, custom Fields, Validation Rules, Workflows and formula fields.
• Created newApex Triggers, Apex Classes, Batch Classes, Schedule Classes and Email Services.
• DevelopedVisualforce pages, Components, Controllersfor displaying documents in Content.
• Authored enhancements usingLightning Components, Controllers, Helper Methods, CSS, BootstrapandJavaScript.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• UsedSOQL&SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.
• Good understanding ofgovernor limits, best practices in Apex classes, triggers and visual force pages.
• Created test scenarios on Sandbox environment to performunit testing.

Environment: Salesforce.com, Apex, Visualforce, Lightning, CSS, Sandbox data loading, Apex Data Loader, Eclipse IDE Plug-in, Windows 10.

Confidential, New Hyde Park - NY

Salesforce Developer

Responsibilities:

• As a Salesforce Developer - Involved in solution designing, effort estimate and release planning implementing new Salesforce.com features and functions to meet business requirements.
• DevelopedApex Classes, Apex TriggersandTest Methodsto achieve user’s desired functionality.
• CreatedVisualforce pagesalong with controller extensions, standard controllers and custom controllers.
• AuthoredTest classeswith best practices and achieved code coverage of at least 85%.
• Leveraged and configured out of the box point and click features like Custom Objects, Custom Tabs, Custom Fields, Validation Rules, Workflow Rules, Record Types, Email Templates, Visualforce Email Templates and Page Layoutsas per the business specifications.
• Worked on Data migration tasks usingData LoaderandWorkbench.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developedvarious visual flows to assist users in application flow based on the specifications provided by the business.
• Customized the Dashboards to the track usage for productivity and performance of their sales teams.

Environment: Force.com Eclipse IDE, Salesforce.com, Data Loader, Developer Console, Apex, Visualforce, Windows 7.

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the apps to match functional needs.
• Worked onSales cloudandService cloud.
• Designed, and deployedCustom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pagesas per requirements.
• Exposure to various updated features of salesforce likePermission Setsto give user-specific permissions.
• CreatedProfiles,Rolesbased onOrganization role hierarchyand implementedRecord-LevelandField-level Securityand configured theirsharing settings.
• DevelopedApex classesandApex Triggersbased on application requirements.
• Createdtechnical design documentsandfunctional designdocuments as per business requirement.
• Implemented test classes and checked code coverage.
• Created variousReports(summary reports, matrix reports, tabular reports, joined reports) and Report Folders to assist managers to better utilize Salesforce for reporting.
• Actively involved in conducting End-User Training.

Environment: Saleforce.com platform, HTML, Java Script, Apex, Visualforce, Pages, Data Loader, Developer console, Eclipse IDE Plug-in, Windows 7.

Confidential, Riverton, UT

Salesforce Administrator/ Developer

Responsibilities:

• Gathering requirementsafter interacting with users to have better results, also documenting the complex requirements.
• Developed variousCustom Objects, Tabs, Entity-Relationship data model, validation rules on the objects, tabs, ComponentsandCustom links.
• Developed various Apex Triggersto include extra functionality and wrote Apex Classes and Controllers to provide functionality to the Visualforce pages.
• Createdworkflow rules and defined related tasks, time triggered tasks, email alert, filed updates to implement business logic.
• CreatedEmail Templates and Mail Merge Templatesand was involved in doing the mail merge for different standard and custom objects.
• DevelopedCustom Validationsto prevent users from entering inaccurate data.
• Handled bulk imports of data usingApex Data Loader.
• Deployed the code developed in the Sandbox to the test Sandbox and to the production.
• Involved inUnit Testing, for the customizations and developments done during the project.
• Resolved the cases and supported the team on an urgent basis, maintaining the environment through working with real-time troubleshooting.

Environment: Salesforce.com, Force.com, Sandbox, Import Wizard, Data Loader, Developer console, Apex, JavaScript, Visualforce Pages.