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Lead Salesforce Developer Resume

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Pleasanton, CA

SUMMARY

  • Over 10+years of experience as a Salesforce Developer and excellent experience as Salesforce Adminas well.
  • Extensive experience with the Salesforce.com development life cycle,application design patterns,integration patterns and deployment planning.
  • Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
  • Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
  • In-depth experience in CRM business processes like Forecasting,Campaign Management,Lead Management,Pipeline Management,Order Management,Account Management, andCase Management.
  • Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
  • Worked with Pardot Functionality,PardotA/B Testing,Auto responderemails andPardot Email Rendering.
  • Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies.
  • Worked on Vlocity, for 360-degree customer views, customer history feed, and complete policy information in simple, card-based formats, driving new business.
  • Proficient in dealing with functionalities related tosales cloud & service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
  • Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management
  • Good insight in to theHealthandFinancial Domain.
  • Developed and recommended CRM roadmap for customers in theFinancial Domain
  • Experience working inagile methodology,Scrum methodology,Waterfall modelandTest-drivendevelopment.
  • Created test scenarios on Sandbox and production environmentand migrated code to deployment upon successful testing.
  • Extensive exposure toBlack Box testing,Smoke testing,Usability testing,End-to-End testing,System testing,Regression testingandUser Acceptance testing (UAT).
  • Created customized UI as per the client and application requirements usingVisualforce.
  • Review/Adjust/WriteApexandVisual Forcepage builds to ensure we keep code coverage at a high percentage as well as meet business needs.
  • Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers.
  • Competent in analyzing and creating narrativeUse Cases, Use Case Diagrams, Activity diagrams, class diagrams, Data/Flow/Navigational flow DiagramusingUML ToolslikeMS Visio.
  • Expertise inBusiness Analysis methodologiesanditerative Software Development Life Cycle (SDLC)in relation with all the phases ofRational Unified Process (RUP).
  • Experience in data migration fromACT, Excel, MS outlookusingData Loader, Data Import Wizard, SFDC Data Export,Mass Delete,Informatica.
  • Experience in Creatingpage layouts, search layoutsto organizefields, custom links, related listsand other components on a record detail.
  • Working with different aspects of Web Services (XML,WSDL,SOAP,REST).
  • Expertise in customizing standard Objects likeAccounts,Contacts,Opportunities,Products,Cases,Leads,Campaigns, Reports(Summary reports,tabular reports,Pie charts)andDashboardsandReport foldersfor different user profiles as per the requirements.
  • Created lookup and master-detail relationships on the objects and createdjunction objectsand various advanced fields likePick-list,Field Dependencies,Custom Formula,and Approval Process,Sharing rules for automated alerts,field updates and Email generation.
  • Implemented Security and Sharing rulesatObject FieldandRecord levelsfor different users in the organization.
  • Exposure to ApttusandSteel Brick, developed POC’s in Apttus CPQ and steelBrick CPQ.
  • Experience withSteel Brick CPQfor subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically withSteel Brick CPQ.
  • Excellent communication and inter- personal skills, accustomed to work in both large and small team environments. A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.
  • Extensive experience in Demandware and Commerce Cloud
  • Designed and Developed Vlocity CPQ for couple of telecom clients.
  • Setting up Service CloudConsole,Cases(Web to case, Email to case), Solutions, Case Assignment andCTIIntegration.
  • Expertise in Lightning app builder(salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.

TECHNICAL SKILLS

CRM TOOLS: Salesforce.com

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages, Component & Controllers), ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing

SALESFORCE API TOOLS: Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader

LANGUAGES: C, C++, Java, PL/SQL, Apex, Ajax, C#

OPERATING SYSTEMS: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Macintosh, Linux, Unix

PROFESSIONAL EXPERIENCE

Lead Salesforce Developer

Confidential - Pleasanton, CA

Responsibilities:

  • Performed the role of Salesforce Developer in the Organization.
  • Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
  • Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface
  • Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
  • Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.
  • Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
  • Worked on SFDC CRM E2E Testing/ServiceMax testing.
  • Have experience in HTML for front end
  • Involved in Salesforce CRM Lighting Testing (COB-Project)
  • Monitor the RTOM (Real time offer Management) details in the SAP CRM Web UI.
  • Familiar with Salesforce latest product launches including Wave Analytic.
  • Developed wave dashboards using Salesforce platform as the backend.
  • Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user Interface.
  • Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
  • Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
  • Documented architecture providing a blueprint for site design with SFRA technical and UX components
  • Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies.
  • Setup, maintain and optimize Emailmarketingcampaign utilizing Exact Target/SalesforceMarketing Cloud.
  • Used Amazon Aurora to copy salesforce data to itself.
  • Contributed towards HLD andLLDphase and design documents preparation by integrating different modules.
  • Give training on SAP CRM to team members
  • Worked on salesforce standard objects (accounts, contacts, leads, opportunities).
  • Created Custom objects, formula fields and design validation rules page layouts, workflow rules.
  • Ability to use Demandware Script API packages.
  • Worked on development of screen navigation flow
  • Use amazon Aurora to replicate the data of salesforce
  • Extensively worked on the end-to-end SFDC Release Management using Gearset tool
  • Worked on Multilanguage features of SalesForce Commerce cloud
  • Create profiles, roles and configure permissions according to organizational hierarchy requirement.
  • Developed applications using agile methodology.
  • Created Workflows for automated lead routing and lead escalation.
  • Developed Apex classes and Triggers and linked them to manage the workflows.
  • Experience in configuring price quote (CPQ) with Apttus.
  • Used Organization security, Network security to ensure user could login only through office servers and Session security to ensure users have access only in their working hours.
  • Experience on the Sales Cloud.
  • Responsible for providing solution andImplementation of Apttus CLM & CPQfor different business internally.
  • Documented architecture providing a blueprint for site design with SFRA technical and UX components .
  • Worked on building a process for continuous integration using GearSet
  • Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
  • Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects
  • Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
  • Designed and Developed Vlocity CPQ for couple of telecom clients.
  • Experience in building reusable UI components and pages with Lightning component framework.
  • Integrated applications with salesforce.com using SOAP web services API.
  • Used Informatica Power Exchange for integrating the SFDC with legacy system.
  • Implemented communities and built external pages.
  • Have experience on Working on Commerce Cloud and Demandware
  • Setup andImplementedSalesforcemarketingcloud.
  • Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management
  • Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
  • Proficiency in Integration between B2C Commerce(SFRA) to Service cloud Integration with help of connectors.
  • Experience working with theFinancial Services Cloudto provide personalized service to the client
  • Integrated Commerce cloud on SalesForce Commerce Cloud
  • Interacted with the Salesforce.com and Apttus premium tech support team on a regular basis.
  • Involved in migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.

Sr. Salesforce Developer

Confidential - NYC, NY

Responsibilities:

  • Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies.
  • Used ANT tool to migrate from Dev to QA
  • Deployed Change Sets from Sandbox to production.
  • Very good experience of using Data loader and cleansing and de-duplicating Bulk loads.
  • Deployed Apex using Force.com IDE, Force.com Migration tool and Web services API.
  • Developed Visual Force pages which rendered based on salesforce1 app.
  • Developed custom UI suing CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.
  • Designed salesforce service cloud console to enhance productivity with dashboard like interface.
  • Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies.
  • Configured theContract managementandrevenue managementwith using of Apttus CPQ.
  • Worked on Vlocity, for 360-degree customer views, customer history feed, and complete policy information in simple, card-based formats, driving new business
  • Used Amazon Aurora to keep data up to date without putting any configuration
  • Planned community rollout framework as four steps - cyclic process (Establish, Manage, Engage and measure)
  • Responsible for writing SOQL and SOSL queries.
  • Used Sandbox for testing. created, managed packages and migrated them between Sandboxes and Production environments for final implementation
  • Used Amazon aurora to keep data of salesforce
  • Working on Demandware had experience with SiteGenesis, ISMLs, Business Manager and link catridge integrations.
  • Responsible for performing all tasks required to develop, implement, and support the Salesforce.Com application integration of the Apttus CLM
  • Involved in DevelopingApttus Approval Process
  • Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
  • Worked with functional leads to transform and develop new requirements into design, implementation.
  • Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
  • Designed and Developed Vlocity CPQ for couple of telecom clients.
  • Conducted Gap Analysis on Vlocity Insurance Cloud functionality to shore up any process gaps between current and future state capabilities.
  • Defined the lookup relationship and master-detail relationship on the objects that helps in associating the record and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
  • Involved in deployments by using Gearset
  • Used Data Loader, Informatica cloud connector to insert, update and bulk import & export of data from Salesforce.com SObjects.
  • Integrated withSalesforceby usingMarketingcloudconnector
  • Worked with community cloud to engage with the employee
  • Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.
  • Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com
  • API and Web Services. Developed various custom Objects, Tabs, Components and Visual Force pages and Controllers.
  • Worked on Financial Service Cloud to develop the Application
  • Configuresalesforceandmarketingcloudintegration user along with configuration insalesforce
  • Used Sales Wave analytics app with salesforce to perform other integrations and customizations.
  • Created Wave datasets from using internal Salesforce data and external data sources
  • Created CPQ process using Apptus CPQ and CL AppExchange tool in Quote.

Sr. Salesforce Developer

Confidential, Chandler, AR

Responsibilities:

  • Integrated Apttus CPQ and CLM applications and automating processes on Salesforce platform.
  • Worked on Salesforce for building customized components replacing the existing ones.
  • Responsible for setting up web service integrations.
  • Use amazon Aurora to store data within itself of Salesforce
  • Created Impressive designs with custom styling to bring dynamic versions of the components when setting up in App builder.
  • Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application
  • Worked with theFinancial service cloudto integrate the business model
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Created Salesforce 1 mobile apps using Angular JS, Bootstrap, Apex and Visual force.
  • Use App Cloud mobile to instantly deploy apps to users with Salesforce1. Build user friendly and native android IOS and windows app with the mobile SDK, design and run massively.
  • Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization via Cloud.
  • Worked on Salesforce Community cloud like how to engage with employees, customers, and partners.
  • Implementation of Salesforce Service Cloud from Business case to operation.
  • Worked on migrating components using Force.com Change sets, ANT from DEV to QA, UAT and production instances.
  • Migrated the shop site from Magento to Salesforce Commerce Cloud SFRA platform
  • Use Skyvia to transfer data from Salesforce to Amazon Arora.
  • Worked on Community Cloud to track and exchange data from the cloud
  • Performed the role of Business Analyst interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
  • Use Amazon Arora extensively to transmit data from salesforce
  • Leading testing effort, test plans, and test data preparation for System Integration and UAT testing.
  • Enabled Integration between Salesforce CRM with B2C (SFRA)
  • Interacted with various business team members to gather and documents the requirement.
  • Salesforce with recursive AWS IDE Instances for Clients utilizing GitHub and Amazon for stability
  • Configured and used source control tool Git to maintain repositories for various releases.
  • Used Force.com Eclipse IDE plugin to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
  • Worked on Rest API and Soup API
  • Implemented communities and built external pages.
  • Integrate commerce cloud with SalesForce with SalesForce community
  • ImplementedData Loaderto load data from Marketing Cloud to Service Cloud.
  • Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
  • Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies.
  • Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 75% lines of the apex classes before pushing them into the production
  • Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot

Salesforce Developer

Confidential, Baltimore, MD

Responsibilities:

  • Extensively worked on agile methodology and attended Daily status/standup meetings.
  • Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
  • Reviews and streamlined existing CRM to endure accurate adoption metrics reporting. Deactivating users to release licenses.
  • Created user Roles and Profiles and given them Security controls and shared settings.
  • Maintaining profiles roles and Standard Objects like user Accounts, Contacts, Leads, Campaigns, Dashboards, Reports.
  • Also created Reports for custom financial data of current and potential portfolio.
  • Authorized access to data, financial data and overall better customer security facilities.
  • Developed various Custom Objects, Components, Controllers, Custom Reports, Custom Tabs, Labels, Visual force pages, Validation rules, Approval Processes and Auto-Response rules for automating business logic and Report folders for different users and profiles based on the requirement.
  • Also created Reports for custom financial data of current and potential portfolio.
  • Authorized access to data, financial data and overall better customer security facilities.
  • Involved in Steel Brick CPQ implementation and customizations around the app exchange.
  • Developed customer management app for the customer services team to track client databases and financial transactions by collecting requirement for the application of the Salesforce CRM with the Customer Portal.
  • Worked at the client site with the customer and manager the project from end-to-end.
  • Involved in Developing, Testing and Deploying the application in UAT and QA servers.
  • Written Triggers an order to process incoming service e-mail requests from customers to automatically create new case records.
  • Created various Reports (Summary reports, Matrix reports, Pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as sales tool and configured various reports and door different user profiles based on the need in the organization.
  • Designed and Developed Vlocity CPQ for couple of telecom clients.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
  • Performed administrative tasks like Data management, User management (Creating and managing roles, profiles and users).
  • Migrated financial transactions using Data loader tools that enabled ease of account reconciliation of various journal accounts.
  • Migrating Components to different environments using ANT Eclipse and Change Sets.
  • Integrated Salesforce.com with an external application using SOAP, REST based web services.
  • Implemented multi-channel service desk including email to case, web to case, CTI integration using ingenious open CTI, live agent setup, case escalation and assignment rules.
  • Worked on Customizing service console.
  • Used REST API for implementing Web Service Definition Language (WSDL) in the application for access to data from external systems and web sites.
  • Used SOQL and SOSL for data manipulation.
  • Designed web pages in Visualforce for capturing various customer’s data.
  • Developed User Interface using Apex controllers, Visual Force and Force.com IDE
  • Created the Reports and Dashboards as per the business requirements.
  • Migrated data from Excel and CSV files to SFDC using Data Loader and Data Import Wizard.
  • Maintained Sandbox Environment for QA Activities.
  • Worked on Process Builder based on the requirements.
  • Migrated the code/components from Sandbox to other Sandbox using Change set.
  • Experience with Salesforce Service cloud implementation and Sales cloud.
  • Co-ordinate with the test team and provide the application flow demo before the test team starts Testing.
  • Developed a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation.

Salesforce Developer

Confidential, NYC, NY

Responsibilities:

  • Performed the roles of Salesforce.com Administrator and Developer in the organization.
  • Developed various Custom Objects, Tabs, Visualforce Pages and Controllers.
  • Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation.
  • Created and deployed Several Reports using salesforce.com platform.
  • Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
  • Developed and deployed workflows and approval processes for opportunities and products/ assets management.
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
  • Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
  • Developed VF components in mobile apps.
  • Created and used Email templates in HTML and Visualforce.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Conducted Administrative duties which included working with c-level executives, system administrators, and end users to gather their business requirements, then develop customized solutions to meet their needs.

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