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Salesforce Crm Manager Resume

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Rosslyn, VA

SUMMARY

  • Over 18 years of experience in building high performance teams and delivering complex engineering solutions and in driving large cloud and digital transformational programs from strategy to execution.
  • Extensive leadership and engineering experience in eCommerce, CRM, Data Engineering, Analytics applications and products across various domains including IT, Finance, Healthcare, Retail.
  • Experienced in delivering software solutions using iterative/Agile methodology and in process mapping, product road mapping.
  • Excellence in UX thinking, visual design, and written communication.
  • Hands on experience in Full Stack, Java/J2EE, Salesforce CRM, SAP, Spring, ORM technologies and in building SOAP/REST services, Oracle and other Data Modelling tools.

TECHNICAL SKILLS

Technical: Java/J2EE, C/C++, PL/SQL, Oracle, SAP HANA, DB2.

CRM: Salesforce, Sales Cloud, Service Cloud, Community Cloud, ApexLightning, VisualForce

Tools: & Frameworks Agile, Waterfall, UML, JIRA, Git, BitBucket, Jenkins, Bamboo, Rally, Confluence, WebLogic, Eclipse, Websphere

Web: JSP, HTML, XML, JMS, EJB, JavaScript, Reach, AngularJS, Struts.

Other: MS Project, Visio, Power Point.

PROFESSIONAL EXPERIENCE

Confidential, Rosslyn, VA

Salesforce CRM Manager

Responsibilities:

  • Provided thought leadership and oversight on about $5 million Salesforce digital transformation engagements consisting of a 2 - year plan to convert over 10 applications to the CRM stack.
  • Worked with engineering and product leadership to craft the long-term roadmap and quarterly deliverables breaking down complex projects into smaller pieces in the process and iterate on their design and implementation.
  • Formed and managed a backend engineering team to guide the development of services, APIs, and infrastructure across both web and mobile.
  • Collaborate with engineers, designers, product managers and senior leadership to transform customer’s vision into a tangible roadmap for every quarter.
  • Managed multiple Agile teams of over 20 geographically diverse team members for a two year transformational project geared towards increasing NPS and creating new Service Delivery Excellence model with 18+ mil in revenue.
  • Established process for deployment pipelines and Continuous Integration and Delivery using extensive suite of products including BitBucket, Jenkins and Git.
  • Promoted tools for automating repeated tasks. Introduced Robotic Process Automation tool UiPath and built integration teams for integrating Salesforce with UiPath for some processes.

Confidential, Naples, FL

Salesforce Application Manager

Responsibilities:

  • Managed a large application development project with a heavy emphasis on complex Enterprise system integrations with Salesforce.
  • Managed the effort to integrate a SaaS Event management application called Cvent with SalesForce, SAP, HCM and various on-premise homegrown Java, .Net applications.
  • Facilitate Workshops with the SaaS provider (Cvent) to understand the infrastructure, API capabilities, offerings and limitations and evaluate in aspects of Security, SLAs and Support.
  • Involved in facilitating Cloud architecture PaaS assessments for establishing a DR (Disaster Recovery) site in AWS Cloud for the middleware integration environment.
  • Managed the quarterly releases of Confidential SalesForce CRM application that is used by agencies and sales consultants.
  • Created a vision for senior leadership on building a center of excellence.
  • Extensively used JIRA for tracking the work to be done in the current sprint and used Kanban board for workflow visualization.
  • Worked closely with product owners to create, maintain and coordinate User Stories, Epics and Stories.
  • Involved in the lifecycle management of Marketing Relationship Management and Digital Asset Management tools used by the Marketing and Leadership teams for marketing workflows and governance of digital assets.

Confidential, Englewood, CO

Software Engineering Manager

Responsibilities:

  • Managed a team of Software Engineers delivering, mapping Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce cloud, service, community, available tools available within AppExchange andforce.com platform
  • Involved in the leadership and delivery of a Sales Cloud Implementation and in all decision-making at all project phases for the program area (including planning, strategic, tactical, QA, analysis, decision, shipping and retro)
  • Work with systems architect and support team members to address security and compliance requirements related to the setup of Salesforce platform sandbox and development environments.
  • Coordinated bi-weekly releases of code into production. Responsible for creating change requests, getting them approved and following the process to release change into production.
  • Maintain product backlog and release plan and facilitate decision making, conflict resolution and resolve impediments to the team's progress and sprint goals.
  • Managed over 1.5 mill of work on various technology implementations and managed services.

Confidential, Sunrise, FL

Tech Lead

Responsibilities:

  • Leadership and delivery of applications involving Java, J2EE and Oracle Fusion Middleware technologies.
  • Involved in the Design and Development of REST/SOAP Web Services, JMS Messaging and usage of an Enterprise Service Bus for transformations.
  • Developed the Data access layer using Hibernate framework and used Spring framework for dependency injection.
  • Developed the Web Front-end components including Struts framework in a Model View Controller (MVC) architecture.
  • Used Javascript frameworks including AngularJS, Node.js and jQuery.
  • Used Eclipse extensively as IDE, Maven as a build tool and WebLogic as the application server.
  • Involved in development of Database schema for Device library data and wrote complex SQL queries to populate device Element Library Data into Oracle database.
  • Planned and Deployed a Salesforce CRM solution after feasibility study and Proof of Concept.

Confidential, Troy, MI

Principal/Practice Leader

Responsibilities:

  • Responsible for delivery, leadership and supporting clients in the Automotive Industry Practice.
  • Setup a Global Delivery Model and developed offerings in the practice combining strategy and tech consulting in the global delivery model.
  • Leading internal team efforts on Business Development (Sales), Service Delivery Excellence, Practice and People Development.
  • Direct project management activities for engineering teams. Plan, prioritize, groom, estimate, and track project deliverables for new and existingsoftwareapplications.
  • Managed cross-functional diverse teams and stakeholders including off-shore teams.
  • Implement goodsoftwareengineering practices. Mentor engineering team members onsoftware design decisions, perform code reviews and test reviews.
  • Manage Project Scope, Requirements, Issues, Risks, Changes, Defects/Incidents

Confidential, Redwood City, CA

Senior Consultant

Responsibilities:

  • Involved in the architecture, design and development of Java/J2EE applications.
  • Participate as required in system architecting and application design activities.
  • Involved in using Java and J2EE design patterns.
  • Involved in developing Use Case Diagrams, Activity and Sequence Diagrams in UML.
  • Created PL/SQL stored procedures in Oracle Database, developed SQL*PLUS scripts.
  • Developed EJB based Business services.
  • Used Eclipse as the IDE and WebLogic as the Application Server

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