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Lead Business System Analyst Resume

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SUMMARY:

  • Solutions oriented IT Professional with a Masters in Information Security.
  • Enthusiastic self - starter, eager to meet challenges and quickly apply the newest and latest technologies, skills, concepts, and ideas.
  • Proven relationship-builder with exceptional interpersonal, communication, and presentation skills.
  • Highly analytical team player with aptitude for quickly adapting to, identifying, and prioritize needs/risks and develop solutions.
  • Creative troubleshooter/problem-solver dat thinks outside the box and loves a challenge.

PROFESSIONAL EXPERIENCE:

Lead Business System Analyst

Confidential

Responsibilities:

  • Involved in the design of 2 PLM systems (Windchill and Solidworks Manage)
  • Work with team on developing out Agile Software for use in the department
  • Interacting with the business users and PLM vendor to gather information on business needs
  • Gathering documents and analyzes business needs and requirements
  • Working with design users on new 3D software for business needs
  • Establishing for users on new 3D software and PLM system
  • Building professional and personal relationships with users to secure trust in decision making for the business
  • Evaluated, research, and updated all computer hardware consisting of 30 users with new laptops in 2 departments

IT Consultant

Confidential, Memphis, TN

Responsibilities:

  • Work as a contracted IT Consultant to Milwaukee Tools
  • Setup of application of warehouse software, HighJump
  • Work with vendor and users in assisting in, implementation, and troubleshooting warehouse software

Sales Consultant

Confidential

Responsibilities:

  • IT Sales Consultant covering 154 school districts in Mississippi.
  • Sales of many IT products such as Dell, HP, Lenovo, Qomo, Ruckus, Extreme
  • Oversaw lifecycle of the sale from meeting with the customer to the final sign off by the customer once project was completed.
  • Built customer relationship by meeting with the customer and establishing a personal relationship
  • Working with the customer to define customer IT objective and best products for the project design,
  • Research on products coming out to provide customer with latest information of vendor products.

Senior Systems Analyst/Security

Confidential

Responsibilities:

  • Switch Antivirus over from Symantec to Systems Endpoint Protection for a savings of 30k a year.
  • Setup and configured Computrace software on 122 laptops for GPS tracking, remote wipe, and remote lockdown in the event of a lost or stolen laptop.
  • Setup and configured Sophos software to encrypt hard drives on 50 remote laptops to protect Patient Information.
  • Installed, setup, and configured Barracuda Archiver for archiving hospital email for easy user retrieval of psts or historical emails.
  • Setup and configured Websense to replace existing internet proxy iprism. Managing, set policy, and implement internet controls and access with Websense.
  • Configured and installed Personal Email Manager from Websense allowing users to manage their own spam emails to 1200 users.
  • with SCCM and monitor, test, roll out software updates using SCCM to 1300 computers.
  • Define, write, review, and update IT policies with records retentions, backups, to stay updated with government regulations.
  • Wrote, reviewed, implemented, and tested Disaster Recovery Plan for IT department for multiple sites.
  • Managing Microsoft Exchange, Window Servers 2008 and 2012, data center.

IT Director

Confidential

Responsibilities:

  • Have taken a greenfield operation of a 2.2 million square foot manufacturing building to build the whole IT department from the ground up. dis consist of all Cisco products of a router, 16 - 4500 and 2- 6500 cisco switches, cisco phone system, vsom, cpam, speech connect, presence, call manager and attendant, 166 Motorola wireless access pts. 118 Cisco PTZ and dome cameras, 200 plus door contacts monitored. Servers, desktops, laptops, printers, faxes. All applications needs as in payroll, accounting, engineering, production, Microsoft Office and products, licensing, 40kva Liebert UPS to datacenter, and 16 UPS to all switches managed. Working with vendors on all aspects of these projects with project budgets totaling $4 million dollars.
  • Virtualize all NAC servers in VMware running Microsoft Windows 2008
  • Managing day to day operations of IT department consisting of user issues, datacenter, backups, and overall hardware or software issues.
  • Oversees and directs all IT projects beneficial to NAC needs.

IT Manager

Confidential

Responsibilities:

  • Promoted to IT Manager by Division Controller for outstanding performance in meeting or exceeding company expectations in providing on-time, complete solutions, doing watever it took to get the job done, keeping management and users informed, offering suggestions and solutions to improve team efficiency, and providing quick resolutions to user problems.
  • Coordinated, implemented, and manage new VOIP phone system consisting of 200 phones.
  • Researched and tested new wireless computers used on forklifts resulting in changing of vendors saving the division $8k a year.
  • Implemented corporate standards of Sarbanes-Oxley in revamping the division IT department up to government regulations.
  • Develop strategic plans identifying IT applications and supporting business initiatives with a major focus on business processes. Formulate and execute strategies leading the IT enterprise Infrastructure and Application organizations to reduce IT infrastructure costs, enhance security, and improve service reliability.
  • Develop company-wide information management priorities, creating standards for selection and integration of IT solutions while establishing metrics to ensure adherence to agreed upon deliveries.
  • Administer and control the IT expense budget to contribute to a cost effective operation.
  • Manage strategic partnerships and vendor relationships including critical outside consultant/outsourcing providers.
  • Maintain noledge of developments in the area of systems & hardware to assure dat new developments are incorporated in future systems of the company.
  • Responded, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems related to hardware, software, networking, computer, or telecom issues.
  • Provided quick and accurate solutions for complete user satisfaction.
  • Upgraded and installed 30+ PCs used for production and trained users during installation.
  • Oversaw fiber, Ethernet, and phone installation for new addition added to the building.
  • Managing 7 Cisco 3500 switches, 4 Cisco POE switches, 6 Microsoft Windows 2003 servers, 150 desktop computers, 100 printers, HP 3000 Mainframe, and 802.11 B Intermec Wireless network.

Test Engineer Manager

Confidential

Responsibilities:

  • Engineer over 2nd shift test operations including supervising 3 Associate Engineers.
  • Debugging test plans used to test printed circuit boards.
  • Successfully collaborated with 2nd shift supervisors on solving any issues dealing with test equipment used in production.
  • Oversaw all testing of Micron computers involving planning, testing, and users in a project of $7 million a month.

Associate Test Engineer

Confidential

Responsibilities:

  • Maintaining test equipment used in testing printed circuit boards.
  • new users on test equipment used in production.
  • Serve as technical liaison between user and Test Engineer.
  • Provided technical expertise to technicians repairing printed circuit boards.

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