Associate Manager Resume Burbank, California - Hire IT People

SUMMARY

17 years of experience in IT and Information systems Design, Architecting and Support
Background working on a variety of assignments in FP&A, and ERPs like SAP Business One, Cognos Planning Analytics (Cognos TM1) and SAP Business Objects.
Extremely organized and capable of managing multiple, complex projects
Strong set of technical, analytical, and practical skills
Business Partnering, ITIL Service Design, Service Transition, Service Operations and IC Agile Certified.
AWS Certified Cloud Practitioner

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Associate Manager

Confidential - Burbank, California

Responsibilities:

Lead the Business Planning and Analytics projects for Disney.
Managed 33 applications within the BPA Portfolio.
Lead Requirements gathering, development, support and documentation.
Key Liaison between various stake holders.
Established a common Incident and Event management framework for all the applications in the BPA Portfolio.
Managing monthly and quarterly rollovers.
Adhering to strict SLA in resolving issues for the global user base.

Team Lead

Confidential - San Antonio, Texas

Responsibilities:

Managed the operations and projects with team of 17.
My role as Team Lead involves resolution of Incidents and Service Requests, across functions within agreed SLA’s, ensure the call outs go to the respective L2 AM teams for high/urgent alerts.
Ensuring the L2 teams are updated at the time of ITM window and actively engage in Major Incident calls.
Responsible for engaging with various stakeholders from Business and IT teams to gather use cases for Automation.
Responsible for the SAP Business Objects upgrade.

Senior Technical Consultant

Confidential

Responsibilities:

Responsible for the implementations of SAP Business One projects.
Designing and Implementing customizations to the SAP Business One Product using .Net SDK.
Working with various stakeholders in gathering Business requirements and creating functional blueprints.

SAP Development Consultant

Confidential

Responsibilities:

Software Programmer

Confidential

Responsibilities: