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Sr. Salesforce Consultant Resume

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Dublin, OH

SUMMARY

  • Over 17 years of IT industry experience, including 9+years with Salesforce.com CRM development and two years as Salesforce Business Analyst.
  • Possess comprehensive understanding of CRM business processes like the sales process, support process, lead process, and solution process.
  • Well versed with CRM processes like Sales, Marketing, Customer service, Customer support, Business processes, and recommended solutions to improve using SFDC.
  • Experience in the complete life cycle of project development (SDLC) and in working with ASM.
  • Experience in implementation of salesforce.com applications likethe Sales, Marketing, Service and support Modules.
  • Knowledge in developing Lightning Components (Aura attributes) by creating events in controller and styling the container page and then lightning components to lightning pages.
  • Good knowledge on Technical and Functional aspects of Salesforce.com, on - demand package.
  • Proficiency in building Data Model and implementing business logic.
  • Extensive experience using SalesforceAdministration (SFA), Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Workflows, Approval Workflow, Reports/Graphs, and Dashboards.
  • Experience in data migration using Import wizard and Apex Data Loader.
  • Working knowledge in generating Report types, Reports, and Dashboards to analyze the data Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
  • Experience in Implementing Salesforce Wave Analytics/ Salesforce Einstein Analytics Solutions.
  • Highly proficient in designing Apex Classes, Custom Visual Force Pages, Custom Controllers, Triggers, Custom, and visual force Tabs, Custom Objects, S-controls, Standard, and Custom Reports and Dashboards.
  • Expertise in Apex programming language, Apex triggers, Apex Scheduler, Batch Apex, Apex Web service.
  • Designed and Developed Lightning Forms.
  • Hands of experience in writing Test classes, Debugging Apex code, SOQL, SOSL and Aggregate queries in Apex Classes and Triggers
  • Installed Apps from AppExchange, Configured and maintained User Security Permissions in compliance with organizational needs.
  • Involved on creating Lightning Pages inside Lightning Community Builder.
  • Knowledge on deploy of components using Standard Salesforce Change Sets and Force.com IDE
  • Experienced in integration ofSalesforce.com with external applications by using Web Services API, Metadata API, SOAP and REST.
  • Expertise in working with Force.com Plug-in and Eclipse IDE for writing business logic in Apex programming language.
  • Analyzing the Scenarios for switching between salesforce classic and the Lightning Experience.
  • Developed Apex classes, Lightning Component, Lightning web components (LWC), Apex Triggers and Visualforce Pages on Force.com platform to customize application according to the functional needs.
  • Design and implement SSO (single sign-on) forSalesforceapplications.
  • Created Impressive designs with custom styling to bring dynamic versions of the components when setting up in lightning App builder.
  • Expertise inLightning app builderand implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
  • Experienced inSalesforce.com Live Agent Console setup in Service Cloud and experienced inSalesforce Marketing Cloud.
  • Developed enterprise Einstein analytics Wave analytics) strategy, with focus on business engagement, data governance, data architecture and advanced visualization / analytics capabilities
  • Experience in building Lightning container component with Angular, React and other libraries
  • Proficiency in test-driven development.
  • Effective team player with good communication, interpersonal and presentation skills.
  • Used Lightning technology like building mobile apps visually by Lightning app builder and it is easily modifiable
  • DevelopedLightning Component Frameworkand builtLightning componentusingaura framework.
  • Worked on Communities for Customer Support.
  • Knowledge onSalesforce Lightning Process Builder,Lightning UI/UX,app builderand creatingVisual Workflows, salesforce supportcommunitiesandChattergroups.

TECHNICAL SKILLS

Salesforce Technologies: Force.com platfrom, Apex Language, Apex Trigger, Apex Scheduler, Test classes, Batch Apex, Apex Class & Apex Web Service, Lightning Components, Lightning web components(LWC), SOQL,SOSL, Visualforce (Page, Component & Controllers), Lightning Components, Lightning Builder

Custom Integration: Outbound Messages, salesforce CPQ, Q2C, SLDS, APTTUS, CLM, Workflow & Approvals, Validation rules,Case Assignment rules, Case Escalation rules,Field updates, Reports, Custom Objects, Custom settings, Custom labels & Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application & Sandbox data loading.

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in,Workbench, Sandbox and Production.

Clouds: Sales cloud, Service Cloud,Community cloud, Marketing cloud

Programming Languages: Java, C, SQL ABAP and APEX

Project & Document management: MS Office ( Ms Word, EXCEL and Power point), MS Visio, Google Docs, Office 365

Web services: HTML, XML, CSS, Java Script, SOAP, REST, Adobe photoshop, AWS, Marketo, Dreamweaver

Operating Systems: UNIX and Windows (XP/Vista/7/8/10)

Methodologies: Agile SCRUM, Waterfall Model.

PROFESSIONAL EXPERIENCE

Confidential, Dublin, OH

Sr. Salesforce Consultant

Responsibilities:

  • Created many reusable Lightning Components with SLDS framework - like Spinner, Error Messages and Message alert, File Upload, Modal Box, Email, Grid, and Generic Components etc.
  • Worked as an enhancement team member and performed the roles of Salesforce.com Developer and Administrator.
  • Worked in development of Lightning components and Lightning Design System along with modifying the Visualforce Pages to work in both Classic and Lightning environment.
  • Migrating existing Aura Components and Visual force page to Lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events
  • Creating Lightning Components and used Salesforce Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components.
  • Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
  • Integrated with DocuSign, Sign Now, Box, and AWS using REST web services.
  • Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in Lightning experience.
  • Worked on Metadata API to add/or remove Lightning Components or buttons in page layouts with single click.
  • Apply Lightening to the various visual force pages as and when needed.
  • Writing Lightning web components (LWC) to meet business requirements.
  • Used License Management Application (LMA) to manage the licenses of application.
  • Templates are created using the Microsoft Doc Gen plugin. Template creation and generation process are done in AWS.
  • Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application using the Eclipse IDE.
  • Worked on converting Salesforce classic VF pages into Lighting using Lighting components and Lightning App builder.
  • Implemented REST API to retrieve the recent items on the customer portal VF page.
  • Serve as a liaison between users, vendors, and I/T development teams.
  • Involved in writing triggers to process incoming service e-mail requests from customers to automatically create new case records.
  • Implemented and configured Salesforce Lightning UI.
  • Hands on experience with Salesforce Lightning Component Design System and Involved in developing salesforce Lightning Apps, Components, Controllers and Events.
  • Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
  • Created custom objects to log the errors and exceptions from the application to keep track.

Environment: SaleForce.com platform, JavaScript, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, AWS, JavaScript, Quip, Eclipse IDE, Subversion

Confidential, Chicago, IL

Sr. Salesforce Developer

Responsibilities:

  • Created new User Accounts and assigned Profiles as per their role in the role hierarchy.
  • Experience developing solutions for theApttus Contract Lifecycle Management (CLM) and Configure, Price Quote (CPQ).
  • Provided guidance, analysis and recommendations to design decisions including but not limited to architecture, integrations, order management and fulfillment systems, customizations, impacts to scale and performance, rollout strategies and optimal use of features to provide pre-sales support for order management and fulfillment to solution partners and/or sales teams.
  • Closely worked with Salesforce.com consultants for implementing the business solutions for them.
  • Created Lightning component using JavaScript and design parameters from Lightning design system for better look and feel.
  • Well versed in use of tools like Informatica, Jira, SharePoint, Confluence, Salesforce Quip and Salesforce CPQ.
  • Developed enterprise Einstein Analytics strategy for data integration, mobile first approach in designing the dashboards.
  • Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
  • Created custom objects which include lookup and master-detail relationships based on business requirements.
  • Experience in running Confidential services on AWS infrastructure and Virtualization Based technologies
  • Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Practiced with the new Lightning Design System (LDS) which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
  • Created Lightning web components (LWC) for scratch orgs.
  • Experience in Salesforce mobile with out of box using Lightening.
  • The implementation of enterprise Einstein Analytics program to enhance digital customer experience.
  • Designed various Web Pages in Visual Force for capturing various customer inquiries and Implemented logic for migrating cases to different queues based on the type of customer inquiry.
  • Accustomed Picklists, Dependent Picklists and Record Types to enforce data quality.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Knowledge in Einstein Analytics were played around and created a prototype dashboard.
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: SaleForce.com platform, APTUS CPQ JavaScript, Quip, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, AWS, Java Script, jQuery Mobile, and Salesforce Mobile packs Eclipse IDE, Subversion.

Confidential, Seattle, WA

Salesforce Developer/Administrator

Responsibilities:

  • Interacted with various business user groups for gathering requirements for Salesforce implementation & developed and documented the Business and Software Requirements.
  • Involved in Steel Brick CPQ implementation and customizations around the app exchange.
  • Actively associated in gathering requirements for building standard and custom objects, page
  • Layouts and various record types specific to the business processes.
  • Customized fields, page layouts, record types, searching, list views, queues, reports, and dashboards to drive business decisions. Created several workflows/validation rules/assignment rules on Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma-separated values (CSV) files.
  • Migrated data from Excel and CSV files to SFDC using Data Loader and Data Import Wizard.
  • Designed, and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Basic knowledge on how to setup multi-level territories of technicians, create maintenance plans to view service tasks, generate service reports in turn to manage work orders, scheduling and mobile workforce.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
  • Used Force.com developer toolkit including Apex Classes, Apex Triggers, and Visual force pages to develop custom business logic.
  • Developed VF components in mobile apps.
  • Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide the functionality to the visual pages.
  • Experience with Salesforce Service cloud implementation and Sales cloud.

Environment: Saleforce.com platform, Salesforce.com Data Loader, Workflows, Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox.

Confidential

Salesforce Automation Tester & Admin

Responsibilities:

  • Active participant in Sprint Ceremonies (Sprint Planning, Sprint Review, Retrospective and Daily Scrum)
  • Planned the Test Activities for current and next sprints and prepare the Test Strategy document.
  • Co-ordinate the test cases/review preparation with team.
  • Enhance and maintain the automation framework and regression Test Scripts.
  • Performed regression testing on daily basis and analyzed the results of failing tests. Reporting the test results to leadership.
  • Involved in project to understand the business needs and objectives of the system and interacted with the end users.
  • Identify automation opportunities as well as able to provide recommendations and best practices.
  • Proven experience in Planning, designing, implementing automation solutions
  • Ability to provide subject matter expertise and technical leadership
  • Demonstrated technical test planning and the ability to find the most efficient ways to implement automation
  • Provides estimates and provides input into test planning with Test Communicates issues, risks, and status of activities/assignments
  • Identifies, mitigates, and leads issues and risks found during testing through resolution
  • Carried out Function, Regression testing of the application.
  • Responsible for reviewing the Test cases in ALM and review traceability in Rally.
  • Prepare test scenarios in Gherkin.
  • Validated the Page-layout assignment and Record type assignment for different profiles
  • Worked on Adding users in different environments, Approval process on Knowledge and check request.
  • Actively participated in Sprint ceremonies and proposed solutions when required.
  • Selected the Test Cases to be automated and performed functional testing of the front-end using Selenium (IDE and Web Driver)
  • DevelopedSeleniumscripts tofind, verify, select, edit,and perform various operations on web elements. UsedSelectclass to perform operations on the dropdown list.
  • UsedFire Bug,Fire Pathto debug, edit and locate the objects based onID, Name, XPath, CSS Selector, Link, Partial Link, Attributes and Tags.
  • Service/API testingmanually usingSoapUI.
  • Used Junit Testing Framework.
  • Thorough knowledge ingroupingthe tests methods and running thosemethods parallel.

Confidential

Sr. QA Analyst/Test Automation Developer

Responsibilities:

  • Extensively used Ruby Mine IDE to develop efficient DRY Ruby automation code
  • Described Gherkin scripts using Cucumber automation framework in feature files
  • Defined new step definitions and reused existing step definitions to keep the code DRY
  • Developed automation code that parses various CSV and Excel spreadsheets into YAML files and compare the values to database records
  • Followed good version control practices with timely commits and SVN pulls using Tortoise SVN and Ruby Mine integrated VCS
  • Created Jenkins jobs on Jenkins slave nodes as part of Continuous Integration and Agile software development
  • Used Rational Team Concert to track and complete assigned tasks within an iteration and log timely errors/defects to appropriate team members for resolution
  • Used Rational Requirements Composer software to understand project deliverables such as Use Cases, and other artifacts such as Business Requirements, Information Requirements and Data Mapping documents
  • Test case Preparation, Test Execution and Defect Management using HP ALM.
  • Participating in Show and tell meetings where in providing demo to Process owners and stakeholders.
  • Participating in Sprint Retrospective meetings and providing the good, bad and better things that had happened in the sprint that is just completed.
  • Used HP ALM (QC) tool for Test Management purposes
  • Testing SOAP and REST API services using SOAP UI

Confidential

QA Lead

Responsibilities:

  • Attending the Sprint planning meetings at the start of the sprint and providing inputs from testing team on how many cards (user stories) can be scripted and tested for a particular sprint.
  • Attending user story reviews meetings and providing estimations of cards.
  • Attending daily stand up meetings with Scrum team and providing updates on the Cards status and any impediments if there are any.
  • Assigning cards to offshore team, explaining what is expected to do and making sure that the work is done by offshore team.
  • Preparing test cases for user story scenarios with all the preconditions updated.
  • Test Plan cum Test Strategy document preparation, Test case Preparation, Test Execution and Defect logging using Microsoft Test Manager (MTM).
  • Test execution in different browsers and mobile (iOS and Android) as well.
  • Involved in exploratory test execution activities.
  • Sending request and validating the response in SOAP UI.
  • Participating in sprint review meetings where in providing demo to Product owner and stakeholders.
  • Used Team Foundation Server (TFS) tool for Work Item Management/tracking purpose.
  • Used Team Foundation Server (TFS) for Build Version Control for Automation Scripts.
  • Developed Automate test cases using Jet Brains RUBY MINE and test case execution.
  • Create new step definitions to implement Gherkin and understand how step definitions fit within the automation framework. Review of existing step definitions to prevent repetitive or single-use steps.
  • Create new Page Objects and identify appropriate objects for automation. Both Input & Expected data classes (YAML) can be written/updated as well as called for implementation in automation scripts.
  • Proper implementation of data creation & management across multiple test environments according to Data Management documentation
  • Participating in Sprint Retrospective meetings and providing the good, bad and better things that had happened in the sprint that is just completed.
  • Proper implementation of data creation & management across multiple test environments according to Data Management documentation
  • Execute test cases and report results, collect metrics around testing, and create and manage testing schedules.

Confidential

QA Lead/Manager

Responsibilities:

  • Participate in Kick off meetings and Project Scope discussions.
  • QA Estimates preparation and provided to Project Manager.
  • Created detailed Test plans to check the functionality of Application
  • Responsible for creating test case templates to facilitate mapping of manual test cases to automation test scripts
  • Developed Tractability Matrix which is a proof of document to ensure that all the specifications are being tested and has no defect
  • Planning and reviewing the Test cases for Functionality, Security, Performance, Database and User Acceptance
  • As a QA Lead, participated in walkthroughs for the evaluation of the test plan with the design and development
  • Performed manual testing on different Modules of the Application by executing the Test Cases
  • Staffing Profile & Tasks assignments to team.
  • Regression Test cases identification.
  • Discussions with Requirements, Design & development teams.
  • Review the Test cases & Execution results.
  • Validated/reviewed the automation test cases written in QTP.
  • Project weekly/Daily test execution matrix preparation.
  • Weekly status report preparation to client.
  • Weekly time sheet (PPM) submits to client

Confidential

Sr. Test Analyst/Mainframe Tester

Responsibilities:

  • Responsible for performing system integration testing, regression testing in various applications in two portfolios of CMB (Stock Record (MSSB) and Retail).
  • Currently involved in functional testing of MSSB project in Stock Record and MGSB screen enhancement in Retail.
  • Review of all the deliverables of the change requests from business users
  • Review the changes (RFC’s-Compliance) which are installing on PROD in Stock record and Retail portfolio.
  • Issues raised on non-compliance RFCs, validated once build close the issues and provided GCOTINTM approval.
  • Track, Analyze and Report release related failures and upload into SharePoint.
  • Automated a regression suite using REXX.
  • Co-ordinate with offshore on project activities & project deliverables.
  • Conducting regular meetings and walkthroughs during each phase of the SDLC process
  • Preparing weekly status report

Confidential

Sr. Test Analyst/Mainframe Tester

Responsibilities:

  • Involved in Test Strategy and plan preparation.
  • Involving in requirement discussions held by requirements team and open issue on requirements in clear quest
  • Understanding the requirements in Use Cases. Preparing/Reviewing the Test conditions/Scenarios.
  • Walk through the test plan with all stake holders
  • Preparing/Reviewing scripts in Manual tester/RTM.
  • Script Execution, evaluation, and test status reporting
  • Involved in the Test bed pull, data extraction, identification, and conditioning
  • Involved in specialized testing namely VRU testing, NICE recording, Windows eyes for Hearing impaired, Help content testing using interwoven
  • Coordinating with the Offshore & Clients
  • Interacting with multiple vendors for inputs on specific use cases
  • Defect management Using Clear quest. Version controlling using Clear case
  • Estimation of PCR and Applying the PCR changes
  • Extract data(accounts) from VSAM files to flat files using DYL programs for load testing,
  • Preparing Weekly status report

Confidential

Sr. Developer

Responsibilities:

  • Analysis of Change Requests/ Enhancements
  • Conducting unit testing and System testing
  • Facilitating Integration and User Acceptance Testing
  • Develop Cobol programs in DB2 and Unit testing of programs
  • Perform internal reviews of other programs
  • Enhancement of Cobol programs

Confidential

Developer

Responsibilities:

  • Preparing Program specifications
  • Coordinating with team members and PL
  • UTP and UTR preparation
  • Conducting peer reviews
  • Unit testing using CA-INTERTEST, XP Editor

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