PERFORMANCE SUMMARY:

Diverse, reliable, enthusiastic self - starter with a passion for system/data analysis, application/database maintenance and system/server administration. Very knowledgeable at analyzing existing operations, implementing system enhancements and process improvements in order to gain efficiency. Skilled in ETL and report/dashboard development to visualize performance and data trends. Passion for challenge and committed to the success of every task and project. Highly experienced in process and procedure development as well as end user training. Develop strong partnerships at all levels of an organization, as well as outside vendors with a comprehensive commitment to achieving the best possible results in a timely manner.

PROFESSIONAL SKILLS:

Analytical Problem - Solver Outstanding Communication Team Collaboration Detail-Oriented Self-Starter Customer Centric Approach Report Development System Administration Database Development Application Development Effectively Articulate Resolutions Passion for Technical Challenge EDI Processing ERP System Admin Software Quality Assurance Help Desk Support Data Analysis System Analysis/Support BI Data Visualization/Dashboard Creation ETL Data Transformation

COMPUTER SKILLS:

SQL Cold: Fusion Access VBA COBOL FORTRAN C++ Project Excel Word PowerPoint Outlook iOS Athena

Epicor: ERP10 EpicorEKM Oracle RightNow Active Directory Exchange Server IBM iSeries CW Direct/CW Store, Avaya Shadow Protect Sophos Kronos ADP SSMS SSRS Jitterbit LightspeedNXT Salesforce SAP Oracle NetSuite Credible EHR Credible BI Dundas BI ETL Data Warehouse

WORK HISTORY:

Confidential, Rutland, VT

BUSINESS INTELLIGENCE/DATA ANALYST

Responsibilities:

• Create backend data views in Credible BI to generate reports/dashboards for KPM metrics and ad-hoc user requests.
• Solely responsible for the implementation of Dundas BI application to in corporate our EMR, HR and Accounting systems under one data warehouse developing dashboards/interactive data visualizations to provide full spectrum organizational data providing historical, current and predictive views of big data enabling informed business decisions.
• Responsible for ETL processing via SQL Server/SSMS and BI systems to complete data transformation.

Confidential, Whiting, VT

SYSTEM ADMIN/COST ANALYST

Responsibilities:

• Administer SAP Business One providing direct support to end users.
• Evaluate, test and implement system process improvements.
• Responsible for all aspects of Accounts Payable Analysis and reporting.
• Analyze existing products and new product deployments for profitability/loss margins.

Confidential, Queensbury, NY

SYSTEM ADMIN/PROCESS IMPROVEMENT/F&I MANAGER

Responsibilities:

• Administer CDK Global LightspeedNXT and all manufacturer systems while offering process improvements to gain efficiencies through systemic processes.
• Manage loan and insurance processing.

Confidential, Manchester, VT

TECHNICAL BUSINESS ANALYST

Responsibilities:

• Assisted in all aspects of business system procurement, requirements analysis, business process analysis, technical integration, change management, testing and deployment.

Confidential, Queensbury, NY

MANAGER, 340B ANALYSIS AND SERVICES

Responsibilities:

• Constantly analyzed processes to identify opportunities for improvements and/or automation to gain efficiency.
• Worked with third party vendors to improve the integrity of the data being provided.
• Insured processes have been properly documented and communicated.
• Worked efficiently with multiple partners and follow through on issues until they reach resolution.

Confidential, Castleton, VT

PROGRAMMER ANALYST

Responsibilities:

• Developed system tools to create applications and reports to fill business needs and support new initiatives.
• Developed, maintained and improved existing SQL data warehouse.
• Provided Help Desk support to over 200 users daily.
• System Administrator for deployment of new ERP system including server/database setup and administration.
• Maintained and provided support related to Active Directory, Exchange Server, SQL Server, Printer Server and Avaya Phone System.

Confidential, Queensbury, NY

QA & COMPLIANCE ANALYST

Responsibilities:

• Prepared Audit guidelines, documentation and procedures to be followed for the HHHN internal 340b program and our 340b clients.
• Partnered with development staff to ensure that all requested system changes are coded within regulation, tested, documented and procedures updated or created before release into the production environment.

BUSINESS ANALYST

Confidential

Responsibilities:

• Responsible for the day-to-day operation and business analysis of HHHN’s pharmacy and pharmacy administration services program.
• Depended upon to for all aspects of client & vendor support/management, data integration and data analysis necessary to effectively administer 340B programs.

Confidential, Castleton, VT

PROJECT SPECIALIST

Responsibilities:

• Successfully Implemented New Product deployment from Engineering to Production resulting in more efficient process development and a smoother transition from development to production.
• Coordinated the release of New Product Work Orders tracking progress through all production departments.
• Complete RFC’s(Request for Change) for New Product related issues identified during production trials collaborating with Engineering, Supply Chain & Production to ensure timely & accurate resolutions.

MANUFACTURING COST DATA ANALYST

Confidential

Responsibilities:

• Daily initiation & coordination of time studies with the production team resulting in higher efficiency.
• Routinely review & analyze data to ensure accuracy, monitor trends & identify process and/or efficiency improvement opportunities.

INVENTORY/PRODUCTION ANALYST

Confidential

Responsibilities:

• Demonstrated ability to analyze inventory trends providing root cause analysis to trends in system adjustments resulting in greater inventory accuracy.
• Provide direct support for cycle count activities assisting in resolving tolerance issues.
• Routinely act as liaison between MIS, Production, Supply Chain & Inventory Control providing system/process support by identifying & developing improvement solutions to system functionality & reporting therefore improving system integrity.

Confidential, NY

DATA ANALYST

Responsibilities:

• Demonstrated ability to design and develop reports based on RN, Physicians, Directors, Claims Processing and Provider Relations requests for Daily, Weekly, Monthly & Annual reporting.
• Automation of manual processes via Microsoft Access creating higher departmental effectiveness for all facets of the business.

SYSTEMS ANALYST

Confidential

Responsibilities:

• Routinely recommended and executed improvement solutions to existing system process and workflow increasing efficiency.
• Successfully implemented system testing, related to standard business requests and new product development.

Confidential, Kingston, NY

ACCOUNT CLERK

Responsibilities:

• Reviewed administrative, indemnity and medical claims for the entire county self-insurance plan ensuring timely and accurate claims analysis and payment.
• Demonstrated ability to prepare various legal documents for entry in the system support applications on both an AS400 and Compaq UNIX based system increasing data accuracy.
• Successfully tested the Image Solution system for compliance with system design specifications.

Confidential, Saugerties, NY

EASTERN REGION SQA MANAGER

Responsibilities:

• Managed Software Quality Assurance testing for maintenance and new project deployment throughout the Eastern Region for every level of software development with a high degree of customer satisfaction and reduced penalty assessments.
• Directly responsible for managing the Software Quality Assurance testing process for the NY site including test plan development, unit testing, integration testing, regression testing & root cause analysis.
• Successfully managed the Hotline, Communications and Computer Operations departments for the NY site.
• Directly responsible for ensuring the on-line games operate in a continuous and trouble-free manner creating a high degree of customer approval.