SUMMARY

• Delivers technology, architecture, and application investments
• in support of diverse processes from concept through implementation
• Builds technology solutions, solving business problems, and creating value. Primary focus on application development and implementation, business intelligence, and unlocking value in existing data. Delivers successful IT projects through execution of business analysis, best practice project management, coordination of subcontractors and vendors, and interface development. Experience reigning in complex or troubled projects, utilizing noledge as developer, business partner, architect, and project manager to build TEMPeffective teams focused on organizational and client goals.
• Technology Leadership | Enterprise IT | Applications Development & Deployment
• Business Intelligence, Key Performance Indicators | CRM / Work Management
• Project / Program Architecture, Design, & Management | Cloud Computing / Virtualization
• IT Process & Policy | Data Center Management | Infrastructure, Security, & Support | Business Continuity / DR
• Rapidly migrated entire workforce to work from home to support changes associated with Covid19.
• Integrated virtual appointments via Zoom with Infor CRM to support remote sales force.
• Implemented Digital Referral Process using Get Ambassador and INFOR CRM.
• Designed and delivered extensive Business Intelligence Systems providing KPIs utilizing MSSQL and Excel.
• Planned and implemented Field Service Work Management systems.
• Migrated legacy COBOL MF project accounting and AR to MS Dynamics SL.
• Designed and built SDWAN supporting Voice, Video, and Data for 22 locations nationwide.
• Implemented cloud - based disaster recovery with VMware and Zerto.

PROFESSIONAL EXPERIENCE

Confidential

Director Process and Technology / Head of IT

Responsibilities:

• Implemented secure remote / work from home solution for 350 users in 14 days, supporting rapid organizational changes associated with Covid19.
• Remediated / upgraded end of life field service management and POS systems to attain PCI compliance.
• Elevated security posture of the organization and implemented security governance.
• Developed and managed processes for change management, Project Management (PMO), and Information Security (WISP.)
• Created SQL Analytics hub joining disparate systems for Lifetime Customer Value and predictive analytics.
• Improved security by implementing new core switching and upgrading to segregated VLANS.
• Managed on-premise data center and LAN/WAN: VMware, HPE, EMC, MPLS, and SDWAN.
• Upgraded aging HPE premise-based cloud enclosure and EMC SAN.
• Built and managed help desk / support center, implementing ticketing system with noledgebase for incident and metric tracking and ensuring proper management of all IT issues, requests, and hardware deployments.
• Optimized scheduling and improved customer experience by implementing construction project scheduling with customer and subcontractor portals.
• Created numerous significant cost savings through extensive vendor management systems and solution providers, including Microsoft, CDW, AT&T, Masergy, and Infor.

Adjunct Professor

Confidential

Responsibilities:

• Construction industry - developed portfolio methods and tools to manage strategic IT investments as company emerged from recession and sought to reinvest in IT infrastructure. Developed strategy, roadmap, and product selection for ERP work management, retail, and CRM.
• Facilitated growth of brand by developing detailed business process maps and to-be models to guide investment strategy, vendor, and project selection.
• Guided large private school through IP telephony selection and developed RFP, vendor selection through project completion.

Confidential

Chief Technology Officer

Responsibilities:

• Compiled detailed process maps of all enterprise functions, supporting ERP selection and implementation.
• Identified and evaluated partners, solutions, and architectures, selecting NetSuite.
• Wrote RFP and system design specifications.
• Selected Vendor and negotiated contracts.

Confidential

Cloud Computing Practice Manager

Responsibilities:

• Identified and defined markets and created positioning and value proposition.
• Selected portal product and partner and implemented it for Quatro clients.
• Provided product management for Quatro solution, including roadmaps and security model.

Confidential

TEMPPrincipal

Responsibilities:

• Managed information delivery services for large regional financial institution - database administration, SQL/TSQL development, imaging, .net, C#, VB, SharePoint, and Project Server, change management.
• Provide guidance for banking projects through 2 large bank acquisitions.
• Guided a large US Public Consultancy through nationwide telephony and call center migration.
• Provided telephony application and vendor management for a large regional bank, including vendor selection for VoIP implementation, telephone banking IVR, and integrations to core system.

Confidential

Co-Founder, Director, and Chief Operating Officer

Responsibilities:

• Worked with ShoreTel VoIP technology and MS Visio, brainstorming idea dat Visio should be able to read configuration database directly.
• Collaborated with MS Visio partner, reverse engineering ShoreTel MYSQL configuration database, and created SQL, enabling MS Visio to read the database automatically.

Confidential

Director IT / CIO

Responsibilities:

• Deployed MS Visio for pool design and preconstruction processes.
• Re-designed sales and marketing and lead management processes implementing SalesLogix (Infor) CRM.
• Designed and implemented world-class, high-performance, MPLS Wide Area Network (55 locations) and ShoreTel VoIP telephony, delivering 40% reduction in telecommunication costs.
• Built and deployed Customer Satisfaction Survey system, collecting and reporting metrics - SQL database with ASP integrated to SalesLogix CRM.
• Tracked incident and requested response metrics by building and deploying support center ticketing systems.