IT Consultant Resume Owings Mills MD - Hire IT People

SUMMARY

Over six years of IT experience with an understanding of customer relationship management and an impressive record of client satisfaction. Recognized as being knowledgeable with teh Salesforce platform and ability to train clients on newly developed solutions. Seeking a role utilizing my technical and interpersonal skills with a goal of making personal connections with clients and coworkers.
A passion for learning new and emerging technologies inside and outside of work. Strong written and verbal communications. Interested in a challenging role as a Salesforce Administrator.

TECHNICAL SKILLS

MS SQL Server: SQL Server Reporting Services (SSRS)

Data Integration: Salesforce

MS Dynamics 365: MS PowerApps

PROFESSIONAL EXPERIENCE

IT Consultant

Confidential, Owings Mills MD

Responsibilities:

Managed application user profiles, roles, permissions, security token generation
Designed and deployed custom App, Home and Record Lightning pages
Created custom objects, tabs, page layouts based on user roles and groups based on business requirements
Implemented business logic using Process Builder for creating related tasks, email alerts and field updates
Performed data analysis and migrated data from various external data sources
Configured Nonprofit Success Pack (NPSP)
Researched, compared and enabled 3rd party offerings using teh AppExchange
Worked closely with Salesforce partners (Fontiva) while implementing third - party solutions

Junior Software Developer

Confidential, Columbia MD

Responsibilities:

Developed over fifty SQL Server Reporting Services (SSRS) reports for pharmaceutical business intelligence utilization
Led quality assurance support for various SQL Server Reporting Services (SSIS) projects
Tracked bug-related issues as well as other project management functions in JIRA
Resolved data discrepancies and other related issues through data analysis and validation
Established and documented SSRS development standards to ensure product consistency
Participated in developing a comprehensive business intelligence tool for empowering pharmacies to thrive in a competitive market. myDataMart halps customers enhance operations and increase profits. Teh SharePoint application includes PerformancePoint dashboards, standardized SSRS reporting, event driven report subscriptions and ability to design personalized AD HOC BI reports based on business needs

Confidential, Adelphi MD

Responsibilities:

Enhanced Confidential ’s Confidential department’s intranet content
Authored and disseminated Security Awareness information to Confidential staff, faculty and students
Researched IT best practices and technology solutions

SPS Senior Specialist

Confidential, Rockville MD

Responsibilities:

Managed server and network maintenance support for 20+ study centers throughout teh United States
Generated weekly, monthly and annual SAS reports for researchers and study updates for participants
Reconciled biospecimen issues within biorepository databases
Instituted incident tracking software for identifying and documenting survey software bugs,errors, and flaws
Collected detailed problem descriptions for prompt resolutions to computer-related issues
Outlined technical project-specific documentation for new-hire halp desk specialists