SUMMARY

• About 7+ years of IT consulting experience that includes around 5 years of combined experience with Salesforce.com (SaaS) Development/Administration and Enterprise Integration.
• Integration of Salesforce.com orgs with various external applications like Oracle, MS SQL Server, Sybase, Xactly, RedCarpet, Workday, NetSuite and SAP using iPaaS platforms like Jitterbit, Informatica Cloud for various data provisioning needs.
• Expertise in Administration, Configuration, Customization, Implementation, Integration and Support of salesforce.com CRM.
• Experience working across Sales Cloud, Service Cloud and Marketing Cloud.
• Knowledge on Configure - Price-Quote (CPQ) module on salesforce.com and solutions like SteelBrick and Apttus.
• Knowledge on Salesforce.com Lightning framework.
• Customizing Salesforce.com org using Apex Controllers, Triggers, SOSL, SOQL, Visualforce and Web services using best practices and by taking governor limits into consideration.
• Extensive knowledge in sync and async Apex coding patterns.
• Experience of automating complex business processes using declarative features such as workflows, approval process and lightning process builder.
• Hands on Salesforce Wave Analytics, SAQL and changes into XMD.
• Building Dashboards, Data Sets and Lenses for interactive analytics in Wave platform of Salesforce.com.
• Data provisioning from external applications to Salesforce.com Wave Analytics.
• Hands on Territory Management and Campaign management.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Creating Custom Objects, Custom Fields, Page Layouts, Record Types, Lookup Fields, Formula Fields and Validation Rules as part of configuration.
• Expertise in design and development of multi-tiered web based applications using HTML, DHTML, CSS, JavaScript, JQUERY.
• Proficient in working with Eclipse IDE for writing business logic in Apex programming language for customizing standard functionality.
• Experienced in all phases of Software Development Life Cycle (SDLC) methodologies, quality management systems and project life cycle processes.
• Working in implementations and developments which follows Agile process, Kanban and Scrum frameworks. Jira as a platform.

TECHNICAL SKILLS

Salesforce.com: Apex, Triggers, SOQL, SOSL, VisualForce Pages/Components, Apex Web Services, Workflow & Approvals, Lightning Process Builder

Tools: Force.com Eclipse IDE Plug-in, Change Sets, Workbench, Force.com Explorer, Data Loader, SOQL Xplorer, Jitterbit, Bell Boomi.

Databases: MS SQL Server, Oracle, postgres, MongoDB

PROFESSIONAL EXPERIENCE

Confidential, Frisco, TX

Salesforce.com / Integration Consultant

Responsibilities:

• Developing Apex triggers and controllers depending on the integration strategy built up to update various objects in Salesforce
• Developed various batch classes for data cleanup and record updates and replacing few of them with DemandTools MassEffect.
• Implemented Single SignOn for various Accounts internally.
• Design and developing of Apps in Wave Analytics platform for User Audit, SalesOrders provisioned from external systems and POCs for multiple accounts to replace legacy reporting tools.
• Manipulating XMDs and JSON binding to achieve the required analytics snapshot in Wave Analytics.
• Developing various datasets in Wave Analytics and running integrations from various external data sources using Jitterbit Harmony’s wave analytics connector for near real time updates.
• Working on Financial Force Accounting and Billing Central.
• Configured DemandTools and automated the process by creating various scenarios to mitigate the duplication of data for both standard and custom objects in salesforce.com using SingleTableDe-dupe and mass manipulations using MassImpact.
• Design, development and consolidating number of complex integrations from legacy Data warehouse and data marts to Salesforce.com using Jitterbit Harmony as part of migration from Cast Iron.
• Improvising integrations by employing product specific best practices in accordance with salesforce.com .
• Fine tuning integrations based on the force.com platform behavior impacting various objects on running inserts and updates.
• Running impact analysis for various systems in collaboration with various teams.
• Running and maintenance of integrations in production on day to day basis.
• Configured and maintained Riptide Reflection to replicate salesforce data into downstream data warehouse.
• Trained on MuleSoft integration platform.

Confidential, Chicago, IL

Salesforce.com/Systems Integration Consultant

Responsibilities:

• Developing workflows using lightning process builder to automate the business process and for triggering few outbound integrations.
• Creating Workflow rules for outbound messaging for change data capture in salesforce to communicate with Jitterbit API for event based data provisioning.
• Building integrations from salesforce to vantive, Oracle EBS legacy systems to provision the records in standard objects like Account, Contact, Asset and custom objects(License).
• Developing various operations, transformations in Jitterbit and custom logic using native scripts of the platform.
• Requirement analysis from stakeholders for integrating SteelBrick CPQ on SF platform with Workday HCM and Finance.
• Building complex integrations from SteelBrick billing to Workday Finance using Jitterbit Harmony.
• Jitterbit transformations and integration customization using custom scripts for various cross platform data provisioning needs.
• Provisioning files by decode-encode process among various end points.

Confidential, Long Island City, NY

Sr Salesforce.com Consultant

Responsibilities:

• As Sr. Salesforce.com Consultant, working on multiple projects from both development and integration stand point.
• Re-Architected and implemented the solution for Lead to Order process for Walgreens project by expanding the out of the box data model. And Service cloud implementation.
• Architected and implemented Product Kit unified solution across the sales environment.
• Executed multiple POCs as part of decision making.
• Implemented CPQ as scalable solution to enhance sales process for improving ROI.
• Leading the end to end solution delivery by playing pivotal role and managing offshore team.
• Driving implementations and developments in Agile process and Jira as a platform for team collaboration.
• Developed Apex controllers and Visualforce pages to customize the SF environment.
• Implemented iContact for salesforce, for advanced campaign management and broadcasting emails.
• Extensively designed, developed and deployed Apex Classes, Triggers, and validation rules for various functional needs in the application.
• Customizing standard Opportunity and Order using Apex and VisualForce for better user experience and extended functionality.
• Developed Dashboards, Data Sets and Lenses out of Salesforce.com data in Wave as per management requirements.
• Carrying out deployments using both change sets and Eclipse IDE.
• Configured custom settings and custom labels for meta data.
• Performed various user and profile administrative tasks within Salesforce.com Org.
• Designed and deployed visual workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Integrating salesforce.com billing with Chase payment gateway using RESTFul web service call outs and other shipping services like UPS.
• Integrated MS SQL Server using Jitterbit to pump the subscriber data downstream from Salesforce.
• Integrating Net Suite with external vendors and WH management systems provisioning EDIs using Jitterbit.
• Integrating Magento and Net Suite for product and price sync using Jitterbit.

Confidential, Boston, MA

Salesforce.com Consultant

Responsibilities:

• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Territory Management, Reports and Dashboards.
• Configured and customized Salesforce.com using standard setup tasks as well as Apex coding, Apex Triggers and Visualforce pages development and customizations.
• Integrated on-premise and cloud applications using Informatica Cloud iPaaS for automated data provisioning.
• Designed and deployed workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Used Apex Data Loader to get data in and out of Salesforce.com objects.
• Developed Apex Triggers to handle bulk records within the governor limits.
• Used Enterprise WSDL and developed Inbound Custom Web Services to expose native logic to external clients.
• Performed integration of salesforce.com with other applications using web services like SOAP and REST.
• Invoked batch apex calls from triggers to support asynchronous operations on relevant data.
• Performed Deployments across sandboxes and to Production Instance using Eclipse IDE and change sets.

Confidential, Houston, TX

Salesforce.com Administrator

Responsibilities:

• Used force.com developer toolkit for developing custom business logic using visual force pages, apex controllers and apex triggers.
• Working with Sales force data tools such as Data Loader and Eclipse Force.com IDE for data migration.
• Created various Custom Objects, Tabs, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partner firms.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed and configured various Report, Dashboards and Report Folders for different user profiles based on the need in the organization

Confidential

Salesforce.com Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Customizing various standard objects of SalesForce.com
• Designed and developed Apex Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Created custom user interfaces with Visualforce and configuring page layouts.
• Used SOQL & SOSL for data manipulation needs of the application.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Confidential, Knoxville, TN

Java Developer

Responsibilities:

• Involved in SDLC phases like Design, Development and Testing.
• Developed the business domain layer using Java, Java Collections API.
• Used Struts framework to develop and modularize the application.
• Developed the front-end UI using JSP, HTML, JavaScript, CSS.
• Wrote basic Stored Procedures in the Oracle 9i database.
• Involved in writing unit test plans and developing test cases using J Unit.
• Used Configuration Management and Version Control tool CVS.
• Created dynamic HTML pages used JavaScript for client-side validations and AJAX to create interactive front-end GUI.
• Used Eclipse IDE for developing code modules in the development environment.

Environment: Core Java, J2EE, Servlets, JSP, Struts 1.2, JDBC, SAX, HTML, CSS, Java script, WSAD, Web Sphere 5.0, Windows Xp, and Oracle 9i.