SUMMARY

• Salesforce.com Lead Developer wif 5+ years of experience in Solution Design, Development, Deployment, Administration and integration of Salesforce.com implementations, wif total 10+ years of IT Systems development and integration.
• Managed communication wif various stakeholders such as Enterprise Delivery Managers, Functional Solution Analysts and Business Analysts; User community groups.
• Led teams to adhere best practices of Configuration & Custom development using Agile Methodology
• TEMPEffectively handled Release Management activities for planned and adhoc releases.
• Designed and developed technical solutions for large enterprise applications involving multiple integration points.
• Led the team to follow and ensure development guidelines and quality governance are met.
• Worked on various design patterns to meet business requirements and thereby delivered high level and low level design documents.
• Delivered demos on Solution design and conducted Training sessions for Business users

TECHNICAL SKILLS

Force.com: Apex, Visual Force.

Web Technologies: HTML, JavaScript, JQuery, Bootstrap and CSS

Integration: SOAP, REST APIs, HTTP Callouts and Web Services.

Data migration tools: Import Wizard Salesforce, Apex Data Loader, Jitterbit Data Loader, Dataloader.io

Deployment tools: Force.com Migration tool, Change Sets.

App Exchange: InGenius Open CTI, Cloudingo, DupeBlocker, Workforce monitor, Case Merge Premium, Easy Describe and Conga Composer.

Lightning: Lightning components, Lightning Design System.

PROFESSIONAL EXPERIENCE

Salesforce Lead Developer

Confidential, Chicago, IL

Responsibilities:

• Contributed to the Architecture and implementation of Salesforce.com CRM Call center.
• Played a key role in implementing Service cloud console and multiple channels of support such as Email to Case; Web to Case; Call Center and Live agent.
• Led solution design sessions wif business users and functional analysts.
• Developed detailed functional design documents to match customer requirements
• Omni - Channel implementation & Routing configuration along wif customizing agent presence statuses
• CTI implementation and customizing soft phone layout.
• TEMPEffectively used the Salesforce Console Integration Toolkit to customize the console
• TEMPEffectively utilized the lightning design system to design the User Interface
• Managed version control using Force.com IDE and SVN Eclipse Plugin
• Developed Apex SOAP Callouts to integrate wif Confidential external systems
• Developed Visual Force pages, Apex classes, Triggers, Test Classes for various customized needs of the application
• Coordinated wif Offshore team and ensured all the offshore development deliverables met defined standards and business requirements.

Salesforce Lead Developer

Confidential - Fortworth, TX

Responsibilities:

• Designed Technical solutions dat best leveraged Salesforce platform to meet business requirements.
• Developed Proof of Concepts and associated technical documentation to assess the viability of the solution
• Coordinated wif offshore for all deliverables on a daily basis and ensured quality standards were met
• Conducted Demo and Technical design review sessions wif IT and Business users to obtain signoff on the POCs and Technical Solutions.
• Created Reports and Dashboards for Business users to has better insights into Salesforce data
• Conducted training sessions for Business users and supported User Acceptance Testing
• Track, manage & resolve daily support requests, Production issues & administrative needs of Business users.
• Performed Root cause analysis and provided timely solutions for critical production issues.
• Efficiently handled Data Migration following best practices such as Data cleansing, Test migration etc.
• Integrated Salesforce wif on premise systems using Force.com SOAP API
• Integrated Salesforce wif external Java application using Streaming API
• Automated business process wif Workflows, Approval Process and Process Builder
• Developed Visual Force pages, Apex classes, Triggers, Batch Apex, Scheduled Apex and Test Classes for various customized needs of the application
• Deployed changes from Sandbox to other environments and Production using Force.com Migration Tool.

Salesforce Developer

Confidential - Los Angeles, CA

Responsibilities:

• Configured and customized Salesforce application to meet various business needs
• Worked on standard objects such as Account, Contact, Lead and Opportunity.
• Created several custom Objects, Fields, Record Types, Page Layouts, Profiles and Assignments Rules
• Configured Pick Lists, Dependent pick lists, lookup, Master Detail relationships, Assignment rules, Web-to-Lead and Auto-Response rules.
• Created Validation Rules, Workflow rules, Assignment rules, formula fields and Triggers
• Deployed changes from Sandbox to other environments & Production using Force.com Migration Tool & Change sets.
• Created Reports and Dashboards for Business users to has better insights into Salesforce data
• Developed Visual Force Pages, Visual Force Components and Controllers.
• Customized the application by developing Apex Classes, Triggers and Test Classes

Salesforce Administrator/ Developer

Confidential - VA

Responsibilities:

• Administered and Maintained 100+ Sales Users in the Salesforce cloud application.
• Conducted training on all salesforce related systems to Sales teams.
• Managed ongoing support requests and administrative needs of users.
• Implemented and maintained reports and dashboards.
• Configured page layouts, workflows, document templates, record types, & data fields
• Integrated Salesforce wif external Java application by consuming Java Webservice in Salesforce
• Cleansed duplicate data
• Configured the application for users wif various job responsibilities and provided appropriate access to data
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Salesforce Administrator/ Developer

Confidential - KY

Responsibilities:

• Administered and Maintained 200+ Sales Users in the Salesforce cloud application.
• Developed workflow rules, work flow tasks, emails and alerts to track customer related tasks and activities.
• Configured various Reports and Dashboards based on the needs of the organization
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users
• Used field level security wif page layout to manage visibility & accessibility of fields for different profiles
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Configured the application for users wif various job responsibilities and provided appropriate access to data