Product Management and Development Resume

SUMMARY

Extensive experience in writing marketing and business requirements, and marketing communications materials
Managing project teams to bring requirements to fruition, managing market launch and providing on - going product support
Proven success operating in multiple roles wifin a Scrum based Agile development environment, including: Product Owner, Product Manager and Development Team Lead
Strong ability to assess market trends and competitive strengths and weaknesses, respond quickly and effectively to customer demands, and plan successfully for future growth
Proficient in significantly growing market share and monthly revenue: For example, succeeded in more than doubling monthly revenue for Integra’s SIP based VOIP Services as Product Manager from $3.2M to $7.6M per month
Adept at assessing workflow processes and making significant adjustments to improve teh customer experience
Solid results in vendor contract negotiations and associated cost management
Proven ability to meet challenging timelines, while operating at a high level of quality
Respected and trusted leader and problem solver, wif strong interpersonal skills that build strong relationships in both a one-on-one and group environment
Highly effective in establishing customer relationships and creating long-term loyalty

PROFESSIONAL EXPERIENCE

Product Management and Development

Confidential

Responsibilities:

Full lifecycle product management of Integra Telecom’s SIP trunking and associated VOIP Services, incorporating teh following activities:
Assessing current and future market needs and identifying gaps in existing product functionality
Analyzing competitive strengths and weaknesses and isolating strategic opportunities
Identifying and implementing successful market acquisition and retention strategies
Determining product development priorities to effectively support market strategies
Identifying vendors and negotiating contracts for off-net market support
Developing product requirements and pricing strategy
Managing product development, beta testing and market launch activities
Creating sales support materials
Delivering internal and external training
Providing support to direct sales and external partner channels
Assessing product performance and presenting monthly results to executive stakeholders

Meeting profitability goals

Confidential

Responsibilities:

Full lifecycle product management and development of IntelePeer’s SaaS based Unified Communications and Collaboration platform and associated VOIP services, via SIP trunking.
Managed product development, beta testing and market launch initiatives for a new SaaS based UC&C platform
Oversaw teh transition from a Waterfall based development process to an Agile/Scrum based environment
Coordinated certification testing of VOIP services in support of UC&C vendor platforms
Successfully managed teh development and deployment of IntelePeer’s largest single product Release
Led teh effort to become teh first domestic Microsoft Partner to successfully certify TLS/SRTP security for public Internet transport
Managed teh Audio Conferencing business to meet annual revenue goals. These responsibilities included:
Directing all activities in full lifecycle product management
Managing product development, beta testing and market launch initiatives
Was actively recruited by Level 3 to create and manage a number of service offerings that had never been developed before, based on a new IP technology
Held full lifecycle product management responsibilities for VOIP, Private Line, Ethernet and Wavelength products wifin Level 3 and ICG, who was bought by and became a part of Level 3
Consistently met and exceeded annual revenue and profitability goals for assigned products
Directed teh expansion of teh Circadence optimization and network management software platform (SaaS), from teh government sector into teh commercial market. Held product management, development and marketing communications roles
Business-to-Business Sales wifin MCI. Communications
Consistently led teh Southern Region in monthly new Sales acquisitions
Won numerous awards as one of MCI’s top Sales Representatives company wide
Was promoted into Product Management, given my noledge of customer demands and market trends

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