SUMMARY

• Proven functional/technical professional with full life cycle SalesForce.com implementations having 5 years of working experience with SFDC and more than 9 years of overall IT experience.
• Experience in Technical Lead Salesforce CRM and Mainframe projects.
• Well versed with analyzing company Processes, translating business workflows into accurate CRM workflows & configuring CRM applications to meet business needs.
• Expertise in Configuration, Customization, Custom Development and Support experience on Salesforce.com platform and building custom objects, complex workflows, fields, ensuring high quality performance, maintainability, scalability, and best practices.
• Strong Requirements gathering experience and documentation skills which includes Conducting User Interviews, transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives.
• Strong experience in implementation and Integration using Standard & Custom Objects, Triggers, workflows, approvals, Visualforce Pages, Apex Controller Classes.
• Experience integrating SFDC with application like Microsoft Outlook etc.
• Comprehensive experience to integrate 3rd party systems from within Salesforce.
• Experience in Data Migration using Import Wizard, Apex Data Loader, Force.com IDE and Eclipse IDE, Force.com Explorer, and ANT.
• Expertise in VEEVA CRM ISR functionalities, Pharmaceutical, Insurance, and Banking domains.
• Expert level of interacting and educating clients on salesforce.com architecture and best practices.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Ability to work with business analyst team to become familiar with the application requirement toanalyze and recommend efficient solution within Salesforce configuration changes in support of enhancement requests.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
• DEV401 Certified Force.com Developer and ADM 201 Certified Force.com Administrator.
• Knowledge on Siebel Configuration, workflows.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• Implementation of Knowledge Base and Live Agent Console in Service Cloud applications.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Comprehensive knowledge in, APEX REST API, Web services API, SOAP API, Metadata API, Force.com Sites, Analytic Snapshots, analyzing data with Reports and Dashboards.
• Knowledge in developing web - based applications using HTML, HTML5, CSS, CSS3, XML, JSON, JavaScript, Ajax and jQuery Technology Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.
• Proficient in TSO/ISPF, COBOL, VSAM, JCL, CICS, EASYTRIVES and other Mainframe tools/Utilities like File AID, File Manager, CHANGEMAN, ENDEVOR, and TWS.
• Strong working experience in the Enhancement, Implementation, Support and Testing of Sales force and mainframe Applications.
• Energetic and self-motivated team player. Proven ability to work in both independent and team environment.
• Quick learner and ability to grasp new technologies.

TECHNICAL SKILLS

SALESFORCE.COM: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Salesforce offline Edition, Analytic Snapshots, Case Management System, SOQL, SOSL.

Operating System: Z/OS, MVS/ESA (IBM Confidential /390), Windows, and Linux.

Database: VSAM, SQL

Programming Languages: Visual force, APEX, HTML5, CSS3, jQuery, JSON, Java Script, SOAP, REST, COBOL, JCL, CICS, EASYTRIEVE.

TOOLS: Eclipse IDE, Ant, Apex Data Loader, File-AID, CHANGEMAN, File manager, XPeditor, IBM Debug tool, Endevor, and TWS.

PROFESSIONAL EXPERIENCE

Confidential, New York

Salesforce Lead Consultant

Responsibilities:

• Fully understand CRM application and how each business unit may benefit from the application.
• Continually update knowledge of Salesforce.com through interaction with Salesforce.com Customer Success Manager and proactively manage Salesforce.com version releases.
• Extensively working in Agile and scrum methodologies.
• Hands on configuration / customization of the Salesforce CRM.
• Lead a team of 6 members in the offshore team and provide Technical guidance to the team and also Suggested best practices to be implemented as required to the team.
• Facilitate and own Salesforce technical design documents for complex integrations.
• Extensively worked on integration with multiple applications with salesforce.
• Extensively utilized Google APIs in Salesforce.
• Worked with Salesforce Business Analyst to create implementation design and Created data model in Salesforce to meet the requirements.

Environment: Saleforce.com platform, Sales cloud, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Showpad, SpringCM, Workflow & Approvals, Reports, Custom Objects, Email-To Case, YouTube, Box.com, and Security Controls, Eloqua, Marketo.

Confidential, Chicago, IL

Veeva/Salesforce Consultant (Onsite Coordinator)

Responsibilities:

• Responsible for handling the client calls and Understanding business requirements and translating these into technical solutions based on the chosen platform.
• Analyzing and customization of existing VEEVA CRM functionality.
• Lead a team of 3 developers in the TCS offshore team and provide guidance to the team and involved in designing phase.
• Closely working with business team to gathering the requirements.
• Migrated ISR data from existing Safire system to new Global ISR system by using Apex Data loader.
• Modified Triggers for applying the business logic on Database events
• Modified front-end pages using Apex and Visual Force Programs.
• Extensively utilized Salesforce workbench.
• Designed and developed Workflow rules and Validation Rules.
• Implemented Approval Processes as per new Global business functionality.
• Demonstrated experience of unit, integration and end to end system testing and performance tuning of application & documenting the same.
• Extensively worked in Salesforce Communities.
• Customized of stages using Record Types.
• Customized the Invoice Receipt Layout and Invoice Payment receipt Layout to be able to receive the information from Invoice and payments
• Testing to ensure the solution works and End user training
• Created Data migration load scripts.
• Created Test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Salesforce.com platform, VEEVA CRM, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, and Profiles, QA.

Confidential, Chicago, IL

Salesforce Consultant (Admin/Developer)

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services
• Lead teams globally and interacting with various stakeholders in the project.
• Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings
• Developed Triggers for applying the business logic on Database events
• Designed front-end pages with Apex and Visual Force
• Designed and developed Workflow rules and Validation Rules.
• Implemented Approval Processes
• Performed Unit Testing & Performance testing in Dev
• Salesforce to Outlook Integration for 2 users
• Customized of invoice forms using Record Types.
• Customized the Invoice Receipt Layout and Invoice Payment receipt Layout to be able to receive the information from Invoice and payments
• Testing to ensure the solution works and End user training
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Salesforce.com platform, Sales cloud, Service Cloud, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, and REST.

Confidential, NYC, NY

Salesforce Developer

Responsibilities:

• Interacting with client for requirement gathering and in scrum calls.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Performed many declarative administration tasks as needed, managing custom fields, integration and data cleanup.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails to Opportunity owners based on business requirements

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, CSS, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls and REST API.

Confidential

Responsibilities:

• Interacting with client for requirement gathering and in scrum calls.
• Configuration & Customization the application.
• Created workflows where required for implementing the proposed solution
• Created Reports and Dashboards
• Created roles, profiles, users, sharing rules as per requirement.
• Data migration using Apex Data Loader.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing
• Responsible for Code Migration from one instance to the other using Eclipse IDE.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, and REST.

Confidential

Senior Developer

Responsibilities:

• Supporting Production batch.
• Preparing batch statistics.
• Perform Health check pre batch and Post batch.
• Resolving Production batch abends and updating the ABEND log.
• Providing temporary and permanent fixes based on priority.
• Coding EASYTRIVES for one time file Audit.

Environment: Vision Plus, COBOL, JCL, VSAM, CICS, Endeavor, Quick edit, Changeman, File Manager, and TWS.

Confidential

Responsibilities:

• Involved in the reviewing of retrofitted components.
• Coded new EASYTRIVES for Auditing the file and validations.
• Involved to create validation tools like ATTD/ATPT.
• Involved in implementation/Pre-prod/UAT/SIT Support activities.
• Involved to resolve the defects.
• Taken ownerships of all ad-hoc tasks of three Business units (Mexico, Brazil, and Europe).

Environment: Vision Plus, COBOL, JCL, VSAM, CICS, Endeavor, Quick edit, CHANGEMAN, FileManager, and TWS.

Confidential

Developer

Responsibilities:

• Captured the business requirements, Involved in functional analysis and prepared the FTS document.
• Analyzing root cause to retrofit Canada piece of code from legacy plot form into OH plot form.
• Created UTP and UTR.

Environment: Vision Plus, COBOL, JCL, VSAM, CICS, Endeavor, Quick edit, CHANGEMAN, FILEMANAGER, and TWS.

Confidential

Responsibilities:

• Involved in preparing design flow Document for extract the accounts for Respective Banks.
• Coded new EASYTRIVES, controls cards, PROC’ Confidential and JCL’ Confidential According to the requirement.
• Actively involved for all mocks and implementations to extract accounts into all the banks.
• Prepared field to field level description documents for all master files.
• Preparing the implementation plan.
• Preparing the UTP, UTR’ Confidential and PPV (Post Production Validation).

Environment: Vision Pus, COBOL, JCL, VSAM, CICS, Endeavor, Quick edit, Changeman, File-Aid, and TWS.

Confidential

Mainframe Developer

Responsibilities:

• Coding the programs with referring to CS and RS code according to the PCR document.
• Resolved Production related Tickets and keep updates TS, UTP, UTR’ Confidential and PPV Documents in to Q.C.
• Retrofitting the code with Referring in legacy CS and RS libraries.
• Modified the PROC’ Confidential, JCL’ Confidential, and CCARD’ Confidential according to the requirement and promoted to GSS libraries thru ENDEVOR.
• Testing the modified component with GSS files and keep the results in UTR
• Modifies the Online programs as per the new requirements.
• Changed the copy books according to the PCR (Process Changing request) and changed the DMS card with file length.
• Involved in Purge Process and E2E testing for all posting related functionalities.

Environment: Vision Plus, COBOL, JCL, VSAM, CICS, Endeavor, Quick edit, Changeman, File-Aid, and TWS.

Confidential

Responsibilities:

• Creating Population Report for validation and analysis.
• Creating ATUD file for Production update and normal day today incident tasks.
• Coded Ezytreives for extracting CMS CS & RS population Request.
• Creating Population Report for validation and analysis.
• Involved to create UTP and UTR’ Confidential .

Environment: Vision Plus, Legacy, COBOL, JCL, VSAM, Changeman, File-aid, and TWS.