SUMMARY

• Around 9 years of experience in IT industry specially with skills like Analysis, Design and Development, Customization, Testing, Implementation, production support and maintenance of various applications using Sales Force CRM and Java/J2EE Technologies.
• Around 5+ years of experience in sales force CRM concepts and 3 years of experience in Java/J2EE technologies.
• Experience in Administration, Design, Development, Configuration, Implementation and support experience with salesforce.com platform.
• Expertise in implementation using Apex Language, VisualForce Pages, Classes, Controllers, Triggers, Web Services, Components, Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Good experience with SOQL, SOSL, Relationships and Lookups.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers etc
• Experience working with salesforce.com sandbox and production environments.
• Experience working with Eclipse IDE and Force.com Plug-in environment.
• Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services and third party packages.
• Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Proficient in building Lightning components using Components, Client-Controllers, Helper-Controllers, and using these components in Visualforce.
• Handful of experience on Sales cloud and Service Cloud.
• Worked on service cloud, like different portals like self-service portal, customer portal.
• Proficient inData Migrationfrom Traditional Applications to Sales Force UsingData LoaderUtility andInformatica on Demand.
• Involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, maintaining and supporting applications software.
• Experience of deriving and using UML Use Cases, Activity Diagrams, Class Diagrams during the analysis, design and implementation phase of the projects.
• An effective team player with excellent problem solving and interpersonal skills.
• Strong written and verbal communication skills.

TECHNICAL SKILLS

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Email Templates, Email Services, Formulas, Validation Rules, Apex TriggersWorkflows and Approvals, AppExchange, Mass updateSalesforce.com Force.com IDE, Apex Data LoaderWeb Services, Meta Data APIs, Workbench, SoapUI

Programming Languages: C, C++, Java, C#

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX

Operating Systems: Windows 7, XP, Vista, MS-DOS, UNIX

PROFESSIONAL EXPERIENCE

Confidential, Louisville, KY

Lead Salesforce Developer/Administrator

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns etc.
• Developed various custom objects, tabs, components and Visual Force pages.
• Customized page layouts for standard/custom objects and assigned record types.
• Created data validation rules and formulas as per business requirement.
• Created workflow rules to automate tasks, email alerts, field updates and time-dependent actions.
• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, Reports and Dashboards.
• Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Designed various web pages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Extensively worked on custom Buttons using onclick javascript functions and overridden standard view, edit and new links.
• Used New Lightning UI to brings Salesforce into the responsive UI era of web-based applications.
• Worked with Lighting components and also integrated it with Visualforce for reusability.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on web services by using apex callouts to invoke external web services.
• Worked on inbound web services to invoke apex.
• Worked on SoapUI and tested inbound & outbound web services.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Worked extensively on service cloud dealing with cases and Email2Case functionality.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Help users with Chatter teams/groups and follow application as well.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex(Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, HTML, Java Script, Force.com IDE (Eclipse), SOAP UI, XML

Confidential, Chicago, IL

Lead Salesforce Developer/Administrator

Responsibilities:

• Projects were accomplished using agile methodology of development.
• Closely worked with business team, while implementing the solutions for the needs of organization.
• Developed various apex classes, controller classes, batch apex and apex triggers for various functional needs in the application.
• Extensively worked on visualforce pages and controllers.
• Worked on web services by using apex callouts to invoke external web services.
• Worked on inbound web services to invoke apex.
• Worked on SoapUI and tested inbound & outbound web services.
• Developed and deployed workflows and approval process wherever necessary.
• Created various profiles, permission sets.
• Implemented data migration using Informatica on demand.
• Worked on sharing and security rules, various roles and configured the permissions based on the organizational hierarchy requirements.
• Worked extensively on service cloud dealing with cases and Email2Case functionality.
• Monitored the company’s Sales force CRM application and provided production support.

Environment: Apex Classes, Custom Controllers and Extensions, Apex Triggers, SOQL, Salesforce.com platform, Custom Objects, Data Loader, SOAP UI, XML, Force.com IDE (Eclipse), Workflows, Approval Process, Windows 7.

Confidential, Louisville, KY

Sr. Salesforce Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns etc.
• Developed various custom objects, tabs, components and Visual Force pages.
• Customized page layouts for standard/custom objects and assigned record types.
• Created data validation rules and formulas as per business requirement.
• Created workflow rules to automate tasks, email alerts, field updates and time-dependent actions.
• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, Reports and Dashboards.
• Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Designed various web pages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on web services by using apex callouts to invoke external web services.
• Worked on inbound web services to invoke apex.
• Worked on SoapUI and tested inbound & outbound web services
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Help users with Chatter teams/groups and follow application as well.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex(Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, HTML, Java Script, Force.com IDE (Eclipse), SOAP UI, XML

Confidential

Salesforce Developer

Responsibilities:

• Worked on enhancements to the implemented project, and closely involved with the BA group and Developer team in analyzing the requirements.
• Used Agile methodology of development for all the project requirements given by the BA Team, Also had regular scrum meetings between BA and Developer team to discuss issues and goals fulfilled
• Worked with various salesforce.com objects like Accounts, Contacts, Campaigns, Opportunities, Activities, Reports, and Dashboards
• Developed Custom Objects, Custom Settings, Tabs, Components and Visual Force Pages and Controllers
• Created Custom fields, Tabs, and applied necessary Validation rules, Sharing and Security rules
• Developed Apex Classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Worked on complex batch process, configured different email services based on requirements
• Created various profiles, roles and configured the permissions based on the organizational hierarchy requirements.
• Developed and configured various Custom Reports and Analytic Snapshots to dump the data on regular basis for the sales and marketing users performance.
• Experience in migration data between sandboxes and production
• Installed third party apps from Force.com AppExchange
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Apex Classes, Triggers, Custom Controllers and Extensions, Apex Triggers, SOQL, SOSL, Force.com IDE (Eclipse), Email Services, Batch Process, Data Loader, Apex Explorer, Conga Composer, Windows XP.

Confidential

Salesforce Developer

Responsibilities:

• As a SFDC developer interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Developed APEX triggers, classes, Test methods & Visual Force pages to implement the custom functionality.
• Customized standard sales force objects like products, price books, case management and solutions.
• Administered Salesforce.com SFA setup, which involved modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Created use case scenarios, custom work flow and business logic.
• Developed a flex based custom application for data validation and check for data discrepancies.
• Configured security and organizational hierarchy for sales for Salesforce implementation.
• Evaluated Salesforce.com support module for call-center and help desk application.
• Configured Data Loader and uploaded data in CSV files into Salesforce, checking for the correctness of the data.
• Performed code review of the application to make sure the source code confirms to industrial coding standards and followed good programming practices.
• Used the Sandbox for Development and Testing and Migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Workflow & Approvals, Reports, Dashboards, Custom Objects, SOQL, SOSL, Custom Tabs, Security Controls, Apex Data Loader

Confidential

Java Developer

Responsibilities:

• Identified System Requirements and Developed System Specifications, responsible for high-level design and development of use cases.
• Involved in Significant customer interaction resulting in stronger Customer Relationships.
• Designing Database Connections using JDBC.
• Involved in design and Development of UI using HTML, JavaScript and CSS.
• Developed, coded, tested, debugged and deployed JSPs and Servlets for the input and output forms on the web browsers
• Created Java Beans accessed from JSPs to transfer data across tiers.
• Database Modification using SQL, PL/SQL, Stored procedures, triggers, Views in Oracle9i.
• Responsible for designing the logical and physical database structure for the Oracle 8i.
• Experience in going through bug queue and assigning bugs to team members, analyzing and fixing bugs, and Filing, following-up, and escalation of bugs.
• Responsible for working with other developers across the globe on implementation of common solutions.
• Involved in Unit Testing.

Environment: Tomcat Web Server, JDK1.3, Servlets, JDBC, JSP, Oracle 8i, HTML, DHTML, XML, CSS, Java Script, Windows XP/2000.