We provide IT Staff Augmentation Services!

Sr. Salesforce Architect Resume

3.00/5 (Submit Your Rating)

Tampa, FL

SUMMARY

  • Accomplished professional with 9+ years of extensive IT experience in program management, implementation, customization, and configuration, with extensive business management and business process knowledge.
  • Having over 7+ years in Salesforce.com platform as a Salesforce Developer/Administrator. Having knowledge in developing, customizing and maintaining Salesforce solution with strong object oriented concepts
  • Experience with integration with AWS
  • Extensive VSCODE experience. Experience with CICD: bitbucket, Azure Dev Ops, GitLab, Bamboo
  • Extensive business knowledge and customization experience on various salesforce.com standard objects like Campaign, Lead, Accounts, Contacts, Opportunities, Products, Cases, Reports and Dashboards.
  • Experience in the complete life cycle of project development (SDLC) including Release Management, System Analysis, Design, Development, Testing and Deployment.
  • Good Experience onSalesforceLightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
  • Extensive experience in SFDC implementation and customization, and an In - depth understanding of SFDC CRM business processes and Salesforce CPQ.
  • Excellent experience in gathering Business requirements (BRD's) in Business process and translating them to functional documents. Excellent Analytical, De-bugging skills and Documentation skills.
  • Experience with SFDC development using JavaScript, Force.com IDE, Apex classes and Triggers (for bulk with exception handling), Test Methods, Visual Force Custom Controllers and Extensions, SOQL and SOSL quires and DML statements
  • Research, design, and deliver Salesforce.com solutions for multiple lines of business collaborating with Salesforce.com program team and business SMEs.
  • Proficient in analyzing and translating business requirements to technical requirements and architecture. Possess comprehensive understanding of CRM business processes like Case Management and Campaign Management.
  • Good knowledge in Lightning Process builder flows, Connect API, Chatter and quick Action.
  • Experience in creating modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features
  • Used different data tools - Apex Data Loader,Force.com, Import Wizard, SFDC Data Export, Eclipse IDE and Mass Delete.
  • Strong Knowledge in AppExchange Applications Cast Iron for integrating with Third Party Applications.
  • Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com usingForce.com platform, XML, Web Services and third party packages.
  • In depth knowledge of Product setup, Product Options, Product configuration & rules, Pricing, Discounting and Quote templates in Salesforce CPQ.
  • Extensive knowledge in the configuration of Product Bundles, Product rules
  • Extensive experience on Salesforce CPQ configuration, pricing, discounting, document generation and integration.
  • Good understanding of configuration of product pricing in salesforce CPQ (List price, block price, discount schedule, partner discounts, products and price books
  • Good exposure on APEX Data Loader and familiar with stored procedures triggers, database concepts and Functions using PL/SQL. Ability to write SOQL, SOSL queries across multiple objects within the SFDC database using workbench.
  • Performed Integration of SFDC with external Web Service API’s.
  • Excellent communication and interpersonal skills to act as a team member and a team lead
  • Experience in Building Lightning Component Tab forsalesforce 1 Navigation and Custom Applications in Lightning Experience.
  • Designed junction objects for relationships (lookup and Master-detail) and implemented various advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Work Flows rules, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
  • Expert in almost all declarative tasks as a Salesforce administrator and advanced implementations tasks including but not limited to creating custom objects, fields, tabs, profiles, roles, users, page layouts, Reports, Dashboards, Tasks and actions, validation rules, Data Utilities, Data loading and cleansing

TECHNICAL SKILLS

  • Salesforce Administrator
  • Salesforce Developer
  • Architect
  • CICD
  • Bamboo
  • GitLab
  • AzureDevOps
  • SD/OTC
  • EDI
  • MM
  • SAP R/3 4.7
  • ECC 5.0
  • ECC 6.0
  • S/4HANA 1511 & 1610
  • Salesforce CRM
  • Apex Classes/Controller
  • Apex Triggers
  • Lighting Web Components(LWC)
  • SOQL and SOSL
  • Apex Web Services
  • Apex Custom Controllers & Extension
  • Workflow & Approvals
  • Process builder
  • Reports and Dashboard
  • Email Template & Formula
  • Lightning Experience/Application
  • SCRUM
  • Rapid Application Development (RAD)
  • Rational Unified Process (RUP)
  • Scaled Agile Framework (SAFe)
  • Waterfall SDLC
  • ASAP Methodology
  • HP Quality Center 8.0/10.0

PROFESSIONAL EXPERIENCE

Confidential, Tampa FL

Sr. Salesforce Architect

Responsibilities:

  • Integrated Salesforce instance from Salesforce through microservices endpoints to Polaris.
  • Maintained Data Model integrity with ECDW and Salesforce product
  • Integration with AWS for complex calculations
  • Integrated the flow of data from salesforce to Quick swift, OpenAM to google clouds for data storage
  • Responsible for the integration of salesforce with Form Assembly, building forms and overseeing the connector related issues.
  • Attended Sprint planning sessions to help with estimations/LOE on user stories
  • Provide technical solutions to clients and developers following salesforce best practice
  • Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes LWC, Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
  • Debugging of integration issues
  • Validating code through CICD using tools like vscode, azure dev ops
  • Orchestrated requirement gathering sessions with the client’s technical team and discuss functional requirements with the internal and client teams, and then transform stories into realistically achievable tasks and delegate work to the development team based on skills
  • Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
  • Launched the go live and integration of the credentials management system from Salesforce to Polaris
  • Validate and approve RFCs and timely manners for production releases
  • Created and expertly maintained the CMS technical documents (Design documents, ERDs, Integration documents, business process flows from end to end, Data model documents.
  • Conducted training and support of business users on functionality and use of salesforce from creating joint reports, listviews, and creating dashboards

Environment: Sales forcé Working as a Senior Salesforce Architect for Pricewaterhouse Coopers as a Global Salesforce Architect responsible for architecture, integration, implementation, design, development and reengineering the Credential Management system project for the firm.

Confidential, Englewood CO

Sr. Salesforce Architect/ Senior Developer

Responsibilities:

  • Documented functional specifications and requirements by organizing detailed discussions with stakeholders (Verizon, Allstate, Amtrust, Big 5, Travel consultant).
  • Migration of the whole BHTP org to percepta acquired org using Ant migration tool (objects-150 custom objects,
  • Validated the data from the source was updated in the target org
  • Worked with the BA to convert business requirements into User Stories
  • Migration of Knowledge articles from legacy systems to Salesforce Lightning
  • Created UAT, FUT test plans, test scripts and facilitated UAT testing with the business
  • Installed, configured and maintained WorkIT and Case Timer for tracking time spent on each case based on Percepta’s requirements
  • Provided support to the WorkIT team on making the updates to the package
  • Migration of All data for each of the LOB, (thousands of contacts, accounts, member accounts, customer emails and phone number, tasks, activities, Member ID)
  • Handled production support for the org and any enhancements
  • Installed the Bight pattern and Humidify connect Integration via identity provider for the telephony system

Environment: Salesforce Confidential is a salesforce consulting company that provides CRM services to multiple clients

Confidential

Responsibilities:

  • Documented functional specifications and requirements by organizing detailed discussions with stakeholders and users, where no preventable rework was necessary after the initial demo
  • Developed a prototype in SLDS (Salesforce Lightning Design System) to build a Policy Management Application
  • Developed and configured connected app in salesforce to generate the data (consumer key, consumer secret required to connect to salesforce
  • Developed the C# code on the .Net framework in Visual studio to create the logic for the integration of Visual studio to SFTP server
  • Developed the C# code on the .Net framework in Visual studio to create the logic for the integration of Visual studio to SFTP.
  • Created User Roles based on Organization role hierarchy, Profiles, Permission sets and implemented Record-Level and Field-Level security and configured the sharing settings.
  • Implemented profiles and Object and field level security to hide critical information on the profile users.
  • Created Apex class to automatically download the report from Salesforce and upload it to visual studio
  • Created visual studio code to upload the report to SFTP
  • Created executable files to be installed on the desktop
  • Created the scheduler to automate the reports
  • Trained the devs opp team how to create a scheduler and upload the executable file
  • Developed a prototype in SLDS (Salesforce Lightning Design System) to build a Policy Management
  • Worked as the Technical lead with the business to understand the business process and technical requirements for the FSL implementation
  • Worked with the BA to convert business requirements into User Stories
  • Attended Sprint planning sessions to help with estimations/LOE on user stories
  • Designed the architecture of the Web to Lead Implementation: Developed and generated the raw HTML file in salesforce and provided it to the UI team to include this on the web page
  • Evaluate current business challenges on meeting customer SLA for response and down time to ensure the gap is addressed in theFSLimplementation.
  • Designed and developed the salesforce mobile architecture by identifying objects and fields relationships as well as fields to display on the mobile app platform
  • Facilitated requirement gathering and Design sessions with the business
  • Create Process Builder and Flow to auto create service appointments when a lead is converted and booked for Service Resources.
  • Designed and created validation rules to prevent users from saving patient/service appointments based on specific status and dates populated
  • Migration from salesforce classic to lightning for about 1500 internal users and converting VF pages to lightning UI. Also trained users on how to navigate through the lightning UI
  • Worked on PSE production support to assist SE’s with PSE issues
  • Automated a lot of the manual PSE processes
  • Created a new clone button for cloning a PSE from two different objects
  • Installed Einstein bots
  • Created multiple scenarios which include: creation of orders, cases and new contacts, also updating orders, cases, accounts, emails and phone numbers.
  • Designed and created a community and published Einstein bots to the community. Also provided access to users based on business requirements
  • Configured invokable apex with the bots to allow users ask questions for multiple scenarios based on business requirements
  • Able to email knowledge articles to users based on inquiry
  • Integrated Department of Labor SFDC with client portal Appain which ran on Java
  • Designed and documented the flow of data and business process for mapping all required fields for the integration
  • Created json obj and put all the object data being sent to webservice
  • Created a rest call out with the endpoint given
  • Configured SSO for the users
  • Created a custom app with client consumer key, consumer secret and security tokens that were used to establish a handshake and authenticate both orgs.
  • Created custom apex classes, triggers, process builders, validation rules which held the logic in the method for the business process
  • Validated functionality with the client and deployed to production
  • Integrated SFDC with WhatsApp via a manage package in the App store
  • Installed the package and configured it in SFDC with messages to from SFDC to client phone and vice versa
  • Configured the installed package in SFDC to update or create case once the sms is received in SF
  • Configured the installed package in SFDC to send out campaigns, promotions via WhatsApp
  • Demo to the client as a POC (Proof of concept) prior to approval by the business
  • Validated functionality with the client and deployed to production

Confidential, Franklin Tennessee

Senior Salesforce Developer/Architect

Responsibilities:

  • Developed custom user interface pages using Visualforce to present solutions to clients that integrated natively with Salesforce.com, solved their problems, and were custom designed to fit their branding
  • Was overseeing offshore developers who reported to me based on the tasked that I tasked out.
  • Created custom metadata for the call out settings, with required information such as: end point URL, access license number, label etc.
  • Built a custom Force.com process that generated Lead and Task records from incoming email notifications sent from a data vendor, which resulted in quick adoption of the solution
  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like VisualForce, Force.com API, and Web Services.
  • Provided salesforce custom solutions and technical development strategies using custom controllers, APEX Classes, Visual Force Pages, APEX triggers, SOQL & SOSL.
  • Worked with various salesforce.com objects like Accounts, Contacts, Cases, Solutions, Campaigns, Reports, and Dashboards.
  • Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
  • Implemented profiles and Object and field level security to hide critical information on the profile users.
  • Facilitate effective training programs, plan day-to-day workflows, delegate tasks providing influential leadership, coaching, and mentorship to a team of 15 offshore, remote and onsite employees.
  • Was part of the hiring team for new developers and also served as a mentor during their onboarding process

Environment: Sales forcé Confidential is a multinational automobile manufacturer. Confidential is the world largest electric vehicle manufacturer with global sales of more than 275,000 all-electric vehicles.

Confidential, Woonsocket, Rhode Island

Senior Salesforce Developer

Responsibilities:

  • Worked with various salesforce.com objects like Accounts, Contacts, Cases, Solutions, Campaigns, Reports, and Dashboards.
  • Worked on NPSP to customize dashboards and assign steps action plans for large donations
  • Mentored junior developers and helped them improve their code writing techniques.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
  • Developed Apex triggers to maintain household donor accounts
  • Customize soft credit for donation purposes
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Customized email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Implemented profiles and Object and field level security to hide critical information on the profile users.
  • Developed Apex Trigger to enable proper routing of cases to the case team members by case management automation
  • Designed test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments using changes sets to place final implementations.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
  • Developed email-to-case functionality for efficiently resolve customer inquiries via email and to capture email inquiries for Issue tracking mechanism
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
  • Created User Roles based on Organization role hierarchy, Profiles, Permission sets and implemented Record-Level and Field-Level security and configured the sharing settings.
  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like VisualForce, Force.com API, and Web Services.
  • Interacted with various business user groups for gathering the requirements for SalesForce interface development and documented the Business and Software Requirements.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
  • Worked on Salesforce.com Service cloud implementation for standard and custom objects.
  • Designed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and VisualForce pages as user interface.
  • Designed and Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: SalesforceCVS CareMark is the prescription benefit management subsidiary of CVS Health

Confidential, Dublin Ohio

Salesforce Developer/ Administrator

Responsibilities:

  • Worked on using Data Loader to insert the data in to salesforce from Excel and as well as from Legacy systems.
  • Worked with the development team to implement Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Utilized SOQL and SOSL statements properly in custom controllers, extensions and triggers to avoid Governor Limits
  • Developed various Custom Objects, Tabs, Components and VisualForce Pages.
  • Designed various Custom Reports and Dashboards for different user profiles based on the need in the organization
  • Involved in implementing the salesforce features and functions by designing, planning and implementing to meet the business requirements.
  • Interacted with various business user groups and gathered the requirements for Salesforce.com implementation.
  • Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
  • Scheduled Apex Batch jobs for processing large records.
  • Developed various Custom Objects, Tabs, Master-Detail, Lookup relationships, Formula fields, validation rules.
  • Designed and deployed Validation rules, Approval Processes, Custom tabs, and Auto-Response for automating business logic.
  • Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
  • Responsible for setting up Filed Level Security.
  • Wrote Test Plan and Test Case. Involved directly with Test Team and did bug fixing using Clear Quest.

Environment: Sales forcé Confidential is health care service company, which provides medical products to over 75% of hospitals in the US. They specialize in the distribution of medical and pharmaceutical products. They also manufacture medical and surgical products like gloves, fluid management products, and surgical products.

Confidential, Miami FL

Lead SAP SD/OTC/EDI Consultant

Responsibilities:

  • Lead the team that proposed the Solution for the EDI Architecture for Dosal. Also recommended the subsystem (SAP PI) and VAN (SPS Commerce) service provider that was utilized for the project.
  • Identified all the Trading partners to be on boarded and the corresponding message types with respect to the trading partners.
  • Reviewed all the implementation guides and test files for each message type EDI 850, 810 and 856 provided by the trading partners to ensure that the IG matches the test files.
  • Worked with the service provider (SPS Commerce) to identify and review all mandatory and optional fields based on the Field-mapping document provided by SPS commerce. Also mapped them to the segments and fields of the corresponding IDOC structure/Basic Type in SAP (ORDERS05, INVOIC02 and DELVRY05)
  • Configured and maintained partner profile values/information for all trading partners being on boarded for EDI transmission.
  • Documented, Configured and maintained the SAP Configuration document procedure: This included screenshots and step by step process on how to configure and maintain functional objects for Output type for Outbound Invoice and Outbound delivery
  • Maintained output condition records in SAP for the Output type based on the output condition tables
  • Maintained trading partner information in the cross reference table for EDSDC and EDPAR tables
  • Maintained CMIR information for all trading partners on boarded for EDI 850
  • Performed Unit testing and FUT testing based on the output type configuration
  • Documented Integration test script scenarios for EDI 850, 856 and 810 with SAP PI and SPS Commerce.
  • Documented Functional specification for the development of custom tables in SAP for the UOM and quantity conversion. This was required to prevent failures of IDOCs due to different UOM being maintained by different trading partners.
  • Provided production support to the business by reviewing/analyzing failed IDOCS and re-processing the IDOCS using WE19 and BD87.

Environment: SAP ECC 6.0 The Confidential Corporation (Dosal) was established in Miami, Florida, in July 1962. It is a long-time, Florida-based and family-owned company. Confidential Corporation manufactures and produces quality products that include cigarettes, cigars, cigarillos and e-cigarettes.

Confidential, Thomasville, Georgia

Lead SAP SD Consultant

Responsibilities:

  • Documented functional specifications for enhancements, interfaces, forms and reports to support the DSD segments.
  • Provided expert level on-site support to end users and distributors
  • Understand the Business Requirements and worked with the technical team to provide business solutions
  • Supported bakeries in making sure their PNLs was balanced
  • Team lead and Team member of the OTC production support team for the SDW (Sales Data Warehouse) and DSD (Direct store delivery) 360-implementation project.
  • Provided support for all the files being transferred through vinyette to SAP from various servers
  • Coordinate the creation of test data for system, business process, integration, volume, and regression testing.
  • Developed and Executed Unit Testing & Integration Testing of OTC Configuration
  • Coordinated with testing and basis team to test and confirm configuration changes with users before transport to production.
  • Pricing(SD-PR):-Configured Pricing Procedure Determination with the Associated Pricing Procedures, Condition types, Access Sequences, Condition Tables, Condition Exclusive Groups and Condition Supplements for specialty customers.
  • Identifies problematic areas and conducts research to determine the best course of action to correct data.
  • Implemented/supported Data Cleansing activities to reduce data redundancy.
  • Provides guidance to internal IT key users to design and develop data loaders / templates to fit the business requirements
  • Developed data migration approach and strategies
  • Used LSMW as the standard data loading method.
  • Designed and developed data conversion programs using conventional LSMW
  • Designed and developed ETL (Extract, Transform and Load) solutions using SAP Data Services.
  • Documented the Functional specification for the development of the upload tool into SAP ECC 6.0
  • Actively monitoring and addressing production issues, change requests, problem logs and incidents logged through Heat Alert Monitor System.

Environment: SAP ECC 6.0 Confidential Incorporated is the second largest producer and marketer of packaged bakery foods. The company operates highly efficient bakeries that produce breads, buns, snack cakes and pastries that are distributed fresh to retail and foodservice customers through its DSD (Direct store delivery) and warehouse segments.

Confidential, Plano, Texas

SAP SD Consultant

Responsibilities:

  • Supported functional specifications for enhancements, interfaces, forms and reports to support the OTC business requirement.
  • Coordinate the creation of test data for system, business process, integration, volume, and regression testing.
  • Developed and Executed Unit Testing & Integration Testing of OTC Configuration
  • Coordinated with testing and basis team to test and confirm configuration changes with users before transport to production.
  • Involved in Business User Requirement Specifications and wrote functional specifications for the RICEF which involved Creation of an enhancement to add new field to the sales order header. Involved in Business User Requirement Specifications and wrote functional specifications for the RICEF which involved Creation of an enhancement to add new field to the sales order header.
  • PreparedTest PlansandTest Casesusing business and technical specifications.
  • Developed and executedtest casesforOrder to Cash processin Sales and Distribution Module
  • Conductedregression, unit and system testing using the automated testing tool Quality Center 10.0
  • Tested theSDandMMtransactions for field errors, missing data, and syntax errors in all the custom programs and modified the field changes
  • Configured of specific scenarios in inbound and outbound transportation and writing reports and involved with the test strategy for component testing with the test manager
  • Configured the Logistics shipping by configuring the various functions like shipping conditions, route determination including the configuration of shipping types, modes of transport, routes and stages, transportation groups and loading groups
  • Responsible for developing and testing End to End scenarios like Order Capture, Order management, fulfillment and order delivery

Environment: SAP ECC 6.0 Confidential, Incorporated is a Fortune 500, American Multinational Corporation headquartered in Purchase, New York, with interests in manufacturing and marketing a wide variety of carbonated and non-carbonated beverages, as well as salty, sweet and cereal-based snacks, and other foods.

Confidential, Parsippany, New Jersey

SAP SD/OTC Consultant

Responsibilities:

  • Participated in the Proposal and documentation of the Solution Architecture for the DSCSA (Drug Supply Chain Security Act) Solution
  • Analyzed the Actavis Field Mapping document to ensure the table and field names where properly mapped.
  • Prepared the functional specification to include additional segments in the DELVRY07 IDOC (EDI 856) to include TI,TH,TS(Transactional Information, Transactional history and Transactional Statements) based on the business requirements
  • Identified additional segments and field names to be included in the DELVRY07 IDOC, which will be converted to EDI 856 and sent to the trading partners. (Additional Segments was added to DELVRY 07 IDOC to include TI,TH,TS(Transactional Information, Transactional history and Transactional Statements) based on the business requirements
  • Prepared OTC test scenario documents to test and check that the DELVRY07 IDOC is generated after PGI (Post Goods Issue). The test scenarios also checked to make sure the DELVRY07 IDOC was converted to XML file in SAP PI(Middleware) and also passed successfully to Tracelink,(Service provider), which will now be passed on to the Trading Partners
  • Documented and maintained the SAP Configuration document procedure: This included screenshots and step by step process on how to configure and maintain functional objects for new Output type for Delivery
  • Worked with the KGS team (KPMG Off shore TEAM) by reviewing all configuration that was done based on the SAP Configuration Document

We'd love your feedback!