SUMMARY:

• Skilled, multi-faceted IT professional offering an exceptional performance record and academic excellence, having graduated from the Cleveland State University in 2008. Experienced in superior network engineering, excellent system administration and effective managerial skills. Consistent record of driving change, providing support, and generally being the ‘go-to’ professional in times of technology crises. Proven ability to excel under pressure with excellent leadership, management and communication.
• Recognized for my ability to project manage simultaneous projects with cross functional and multi departmental teams
• Known as a proven leader, coach and trainer, leading, training and developing highly focused specialist teams that successfully met and exceeded their objectives.
• Utilizing a comprehensive network and enhanced communication skills, I maintain a dialogue with leaders across the business to understand critical opportunities across the organization in order to deliver key projects.
• Exhibiting excellent interpersonal skills, hard work and dedication, I have built up a reputation for being positive in decision making, straightforward and honest in communicating while being flexible in problem solving.

Core competencies:

• Identify software/system needs
• Cross functional expertise
• Technology management
• Drive business change
• Skilled networking
• Strategic development
• Adept problem solver
• Organizational development
• Process reengineering

TECHNICAL SKILLS:

Virtualization: ( VMware, Citrix, Microsoft HyperV, OpenVZ, RedHat, Amazon, Google)

Telephone systems: (Asterisk, Avaya, Cisco, Allworx)

EMR/ ERP/ CRM: (Dynamics GP, NextGen, ImediWare, Prima, Mass500, eClinicalWorks, Goldmine, Mysis, Intuit Quickbooks, Eempact, PCRecruiter, ConnectWise)Linux/ Unix, Windows OS, Mac OSX

Microsoft Windows: Server 2012/2008/2003

Microsoft Exchange: 2012/2007/2003,SQL/ My SQL, VB, Java, HTML, SAP

Network Infrastructure Configurations: (Routers, Switches, VPN, VLANs, VoIP)

PROFESSIONAL EXPERIENCE:

Confidential Cleveland, Ohio

Director of Client Services

Responsibilities:

• Drive business process change initiatives with holistic system thinking - the ‘big picture perspective’
• Lead and motivate large account teams to excel with ongoing projects, providing strategic partnership and tactical direction both internally and to clients and opinion leaders
• Guide both management and employees through business process improvements in niche parts of the business such as technology improvements
• Periodically perform system health checks to ensure up time and promote operational efficiency (no staff hours lost to downtime)
• Taken the helm of leadership and make key decisions across the breadth of the business, including key client decisions
• Pursue growth due to a full understanding of the digital landscape from display, PPC, SEO, affiliates including tracking and data analytics
• Ability to work collaboratively across all cross-functional teams and drive projects forward
• Able to anticipate the strategic annual needs of key clients and provide thoughtful long term solutions
• Ensure department work responsibilities are completed to the satisfaction of the client base in a timely manner
• Implement, manage and support an IVR solution that ties into pharmaceutical software DB to automate the process of refilling prescriptions
• Directly involved in the overseeing of outsourced employees, to ensure a maximum ROI is achieved by the business
• Analyze and report on operations to evaluate IT performance and to determine areas of improvement
• Provide input to help analyze, design, develop, implement, modify, plan, estimate, test and evaluate systems

Confidential Cleveland, Ohio

Director of Professional Services

Responsibilities:

• Direct team by setting priorities, coordinating and reporting group activities and performance
• Prepared and maintained project plans and associated documentation; prepared status reports and other management metrics as needed
• Provided superior managerial capabilities including extensive training, coaching and support to ensure team members had the proper skills and knowledge to excel in their role
• Designed, implemented, monitored, and improved the performance of Citrix PS and Xennapp servers on multiple farms
• Performed system administrator functions including installation of Hyper-V and VM’s, networking, enterprise backups and application support
• Led our research and development team into packaging a cloud based unified communication solution helped our existing and new clients upgrade to the latest technology without the high investment costs that are commonly associated with hardware and licensing
• Defined and subsequently led the implementation of an electronic medical record (iMedicWare) for one of our sizable clients
• Managed the implementation of an operational reporting framework (ConnectWise) that will provide regular metrics and statistics about our business and IT environment, analyzing trends in security events, activities, to better understand risks, insufficiencies in our solutions
• Contributed to the implementation of Microsoft Dynamics GP by allocating resources and building the infrastructure that the application would reside on
• Managed over two hundred client networks with equipment ranging from Netopia to cisco, sonicwall and numerous other routers and switches

Confidential Cleveland, Ohio

Infrastructure Engineer Intern

Responsibilities:

• Provided efficient, responsive, and genuinely helpful support
• Managed change and provided support for Windows XP
• Responded to clients via phone or remote console in a timely fashion
• Managed Windows server environment
• Installed, maintained, and repaired hardware/software to ensure uptime and prevent scheduling disruption