Customer Service Agent Resume Gaithersburg, MD - Hire IT People

SUMMARY:

To obtain a challenging position in the area of Customer Service that will allow me the chance to showcase my skills and talents as a Dynamic Customer Service Representative and an asset to your organization.

PROFESSIONAL EXPERIENCE:

Customer Service Agent

Confidential -Gaithersburg, MD

Responsibilities:

In my current position I handle 5 Hospital Accounts in Collections whereas I take on average 100 incoming calls a day from patient’s handling their hospital accounts. I collect payments from patients, set payment arrangements for them, followup on delinquent accounts, combine accounts and I also send out Itemized Bill requests.

Health Benefits Officer

Confidential Washington, DC

Responsibilities:

My responsibilities included answering incoming phone calls which amounted to approximately 70 per day on a daily basis where members of the health insurance company called in to the Healthcare Call Center to inquire about claims status, payment status and how to submit claims from overseas for processing and signing up for other insurances that our company had to offer such as multiple dental insurance and life insurance. I assisted the caller in all these areas including sending out office literature per their request.

Customer Account Executive I

Confidential Silver Spring, MD

Responsibilities:

My duties included answering telephone inquiries from cable subscribers in regards to their cable accounts. I also made adjustments on their billing statements such as credit card and check payments and gave credits to their accounts when applicable. My job also included restoring cable service electronically to disconnected accounts when the accounts were paid up to date. I also was responsible for helping to sell Comcast products such as HBO, Showtime &The Movie Channel.

Customer Service Representative I/II

Confidential Washington, DC

Responsibilities:

I worked in a Healthcare Call Center where my duties included responding to telephonic inquiries regarding provider claim status, patient eligibility and the adjustment of provider contracts. I received a heavy volume of incoming calls regarding provider claim status at a rate of approximately 50-70 per day. In addition I worked side by side with a Team Leader in helping to identify and correct problems associated with errors in claims billing and payments to Medical Providers.

Customer Care Rep/Data Entry Clerk

Confidential Rockville, MD

Responsibilities:

I responded to telephonic inquiries regarding Securities Contracts with Securities Firms worldwide providing information on their contracts with the NASD including billing and payment status data. I provided a daily status report to the Team Leaders on various firms compliance with NASD Securities guidelines. I also performed data entry including entering confidential data regarding members of Securities Firms that were applying for licenses with the NASD, the data included financial, trading and billing info.

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Customer Service Agent Resume

Gaithersburg, MD

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