Sr Salesforce Qa Resume
NJ
SUMMARY
- Over 9+ years of total IT experience and technical proficiency which includes, SalesforceQA Tester, Salesforce Administrator and Software testing.
- Areas of expertise include Quality assurance, Requirements Analysis Manual, Automation, DB Testing and Salesforce Testing.
- Having Strong analytical, problem solving, communication, and interpersonal skills. Experience implementing Software Development Life Cycle (SDLC) as it relates to QA in an enterprise environment.
- Around 6+ years of experience in Salesforce CRM Platform, 3+ years of experience in Software Testing (Manual & Automation) Proficient in Quality Assurance Life Cycle like developing Test Strategies, Test Plans, Test Cases (Manual) and Defect Reports.
- Performed Back End Testing by executing SQL queries.
- Participated in defect triage meetings.
- Performed both Manual Testingand Automation Testing.
- Expert in creating Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis.
- Strong testing skills in Salesforce1 Mobile App, salesforce custom objects, custom fields, page layouts,custom Tabs,Reports and various other components as per application requirements.
- Extensive experience over creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.
- Extensive experience in writing Test Plans, Test Scenarios, Test Cases and analyzing Test Results.
- Having noledge on mobile applications likeSalesforce1 andSalesforceclassic.
- Provided ongoingSalesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
- Worked on sales cloud and service cloud
- Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization and also Single Sign - On (SSO) setup.
- Ability in creating Profiles, Roles, Users, Tasks, Dashboards, Reports, and Validation rules.
- Well versed in analyzing CRM business processes dat include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management and merging management in a multi-tier environment.
- Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, Role based Page Layouts,Record Types, Approvals and Assignment Rules.
- Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
- Have noledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies,and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
- Hands on experience in conducting Joint Application Development (JAD) sessions wif End-users, SMEs, Developers, QAs and other stakeholders for project meetings, walkthroughs and customer interviews.
- Actively participated in 2 Salesforce.com full life cycle implementations.
- Skilled certified SFDC Administrator, wif over 6 years of experience in salesforce platform across various industries
- Experience in building reports and dashboards, customizing them as per user requirements
- Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization and also Single Sign-On (SSO) setup.
- Provided ongoingSalesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows
TECHNICAL SKILLS
Operating Systems: Windows( 7, XP, 2000)
Databases: MS SQL Server,MS SQL Server 2008, AS400 Iseries
Languages: Java, XML, HTML, JavaScript,c++
Tools: MS Server 2008 R2, MS Office 2010, Eclipse 3.0, Bugzilla, Salesforce, QC, TestDirector, ALM, QTP, Selenium,Jira
Salesforce Technologies: Salesforce.com, Force.com, Apex Language, Work Flow and Approvals, Dashboard, Analytic Snapshots.
Salesforce Tools: Eclipse, Data Loader, Force.com Platform (Sandbox and Production).
PROFESSIONAL EXPERIENCE
Confidential, NJ
Sr Salesforce QA
Responsibilities:
- Once the code is deployed in testing environment, need to run database queries in both DB2 and SQL server for Test data in to SD and salesforce.
- Author Test Scenarios and Test cases for the assigned User stories for all the applications
- Maintaining the Regression test suite for all the three applications
- Attending the scrum and discussing about Impediment
- Attending Grooming sessions for new user stories
- Writing Queries to validate the backend to compare wif UI
- Validating Hot fix or Interim release defects
- Providing production support for every release
- Discussing the Business requirements wif Business Analyst and understanding the existing for any issues
Environment: Salesforce, DB2, SQL Server, ALM
Confidential, Mountain View
Sr Salesforce QA
Responsibilities:
- As a Salesforce Tester, Having extensive noledge in testing and implementation.
- Experience in testing wif various Salesforce.com standard objects like Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities along wif Campaigns.
- Extensive experience over creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.
- Tracked and maintained the requirements to functionality traceability and use case traceability.
- Analyzed Business requirements and solution specification documents to design Test Plans, Test cases.
- Defined requirements in Quality Center and mapped wif the respective test cases for traceability.
- Based on the business filter criteria validating the number of records migrated
- Performing Queries on both Source and Target using SOQL and verifying the records and its respective fields match and count of the records
- Acted as a SPOC for all testing related activities in Onshore.
- Provided offshore team wif necessary and KT and assistance whenever required.
- Regularly participated in Technical and Used Case review meetings for various functionalities in the application.
- Involved in User Acceptance Testing.
- Involved in reviews for functional requirements and Test case scenario and Test case designing.
- Scheduling daily standup call wif Offshore team.
- Had good noledge on Dataloader and MS Excel(macros).
- Performed Test Plan/Test case review meetings during testing phase.
- Performed execution of test cases manually using Application Life Cycle Management.
- Performed data validation testing, wrote test cases based on business scenarios.
- Used MS Excel sheet for comparing the millions of records and its fields
- Conducted INT 1 and INT 2and also involved in User Acceptance Testing.
- Performed sanity / smoke testing for each release.
- Maintained multiple versions of test sets and worked on regression testing.
- Involved in all phases of SDLC.
- Involved in Defect Triage Meeting
Environment: Salesforce.com SFA & Force.com Platform, ALM, SOQL, Oracle SQL,Dataloader,MS EXCEL
Confidential, TX
Salesforce Tester
Responsibilities:
- As part of testing in Test Sandbox environment customized the Salesforce application as per the client’s requirement.
- Involved in Preparation of Test Procedures, Test Scenarios, Test Cases and Test Data.
- Tested the company's Salesforce CRM application.
- Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Service cloud.
- Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization.
- Involved in finding the gaps of the requirements and acting as the Scrum master for all the Sprints.
- Preparing Test Strategy and Test Plan for all the applications.
- Analyzed Business requirements and solution specification documents to design Test Plans, Test cases.
- Defined requirements in Quality Center and mapped wif the respective test cases for traceability.
- Designed the Test Strategy, Test Plan, Test cases, created RTM, Test Results documents.
- Verify dat for rejected data proper error logs are generated wif all details
- Performed Test Plan/Test case review meetings during testing phase.
- Performed execution of test cases manually using Quality Center.
- Wrote SQL queries to compare source to target data.
- Performed data validation testing, wrote test cases based on business scenarios.
- Designed test data using MS Excel sheet for testing the application wif positive and negative inputs.
- Conducted Configuration, System and Integration Testing and User Acceptance Testing.
- Performed sanity / smoke testing for each release.
- Maintained multiple versions of test sets and worked on regression testing.
- Involved in all phases of SDLC.
- Used QC for tracking, analyzing and documenting.
Environment: Salesforce.com SFA & Force.com Platform,Selenium, QC
Confidential, Houston, TX
Salesforce Administrator
Responsibilities:
- Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
- Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
- Worked on Sales cloud and service cloud.
- Experience working on Case Management, captured cases from the company's website and customer emails.
- Created case sharing model and assigned cases to users according to the role hierarchy.
- Escalated cases according to the case priority
- Worked on Auto response rules if customers contacted beyond the business hours.
- Created Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria
- Worked on Record Types, Validation Rules and Page Layouts.
- Planned and conducted requirements elicitation meetings wif the business to collect functional and non-functional requirements relating to client's Salesforcetechnology enhancement and initiatives.
- Conducted brainstorming sessions wif the development team to actively involve them during the requirements stage level analysis.
- Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
- Created a sync of contacts, email alerts, events and tasks betweenSalesforceto Outlook and Outlook toSalesforcesuccessfully.
- Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
- Worked on various AppExchange products according to the needs of the organization.
- Worked on variousSalesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
- Worked towards preparation of requirements management plan, business and functional requirement documents.
- Developed custom Objects and Fields as specified in the scope document
- Created data flow diagrams and process flow diagrams to facilitate better system understanding.
- Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
- Used Data Loader to read, extract, and load data from comma separated values (CSV) files or from a database connection
- Involved in mapping the fields between the current reporting system andSalesforceusing data loader.
- Performed import and export operations to load customer data and other master data using data loader.
- Conducted internal training sessions for business users onSalesforcetechnology functionalities, especially wif respect to reports and dashboards.
- Analyzed different business reports and guided the team on deployment and customization of those reports inSalesforce.
- Worked on designing different custom dashboards for various user groups based on their business functionalities and needs.
Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, Messaging, Dashboards, Standard and Custom Objects.
Confidential
Test Engineer
Responsibilities:
- Understanding the client requirements and project functionality.
- Have gone through different BRD's And PCR's to author the test cases.
- Have authored many TRD's as per the Specifications.
- Reviewed and updated the Test Cases Accordingly.
- Manual test cases were created to validate the functionality.
- Managed all phases of end-to-end testing which includes User Acceptance testing, Functionality testing, Regression Testing, GUI testing, negative testing, system testing, unit testing and Smoke testing of the Application.
- Worked wif SQL Queries.
- Responsible for designing and executing automation scripts using QTP.
- Maintaining Defects in Quality Center and communicating wif Developer & Business Analysts.
- Wrote SQL queries for validating data in database
- Reported Bugs through Test Director / Viper.
- Actively participated in clients calls frequently and successfully handled many tasks individually.
Environment: Asp.Net, C#.Net, Asp, Visual Basic,QTP 9.0, COM, ADO and MS-SQL Server Test Director 8.0, Viper
Confidential
Test Engineer
Responsibilities:
- Designed the Test Plan, Test cases, Test Scripts & Test Results Report documents.
- Involved in requirement analysis and Gap analysis of Business System Design and Use cases.
- Resource on-boarding, training and certification
- Ensure availability of all required resources (S/W & H/W) for project execution
- Monitor test execution progress and ensure minimal schedule variance
- Guide team on issues including test processes and defect analysis
- Communicate to client on project status on a predetermined frequency and as needed
- Analyze test metrics and implement corrective actions (if required)
- Build solutions to improve project efficiency
- Present monthly formal delivery review to the higher management
- Prepare quality assessment report for each release
- Review and rework on test processes to improve process maturity
- Identify and conduct workshops as needed
Environment: Quality Center, Converse Tool (In-house tool), Microsoft Share Point, J2EE, Oracle.