SUMMARY

• 10+ Years of IT experience in Design, Development, Implementation and Support of Intranet, Internet, Content Management applications.
• Experienced in Documentum Applications in Financial, Energy, Banking, Pharmaceutical and Insurance Domains with n - tier architecture.
• Experience in system analysis, administration, design and development in functional and technical areas of Enterprise Document Management, Enterprise Content Management Systems - Documentum.
• Hands on experience with DQL, IAPI, Docbase-Scripts, DFC, WDK, TBO, SBO, Process Builder, Forms Builder, Taskspace, Business Activity Monitor(BAM), Process Analyzer, Process Integrator,Documentum Application Builder, Documentum Administrator, Composer, Webtop, Site Caching Server-SCS, Full Text Index Server(FAST), xPlore.
• Design and Development in cutting edge ECM technologies like Documentum, Java/J2EE and .Net
• Working with Application Servers BEA WLS, WebSphere and Tomcat.
• Strong knowledge and programming experience of Captiva Capture, InputAccel and InputAccel for Dispatcher, Documentum Content Management System including Content Server, Documentum Foundation Classes, Documentum Query Language, Web Development Kit, Documentum Administrator, WebTop, Workflows, Lifecycles, ACL’s
• Experienced in development of custom scripts using C#/VB .net to handle extended functionalities in InputAccel modules like IndexPlus, ScanPlus and Documentum Export
• Very good experience in setting up the InputAccel processes in the set up mode.
• Exposure with 21 CFR Part 11 of FDA, validation on Electronic repositories for pharmaceutical clients.
• Resolving technical problems, fixing errors and undertaking corrective measures. Keeping track of version changes, productivity and testing initiative.
• Expertise in full project life cycle development for implementation and integration.
• Proactively performed the role of a trainer to the team.
• Quick ability of learning ECM products and rapidly resolving customer’s problems.
• Strong analytical Skills with Excellent communication & interpersonal skills.
• Good exposure to waterfall model.

TECHNICAL SKILLS

Documentum: Documentum Content Server 6.0/6.6/6.7 SP1, D2 Client, D2 Config, Webtop, DA, Web Publisher, IAPI & IDQL utilities, Web Development Kit (WDK), Documentum Foundation Classes (DFC), DQL, XDQL, Server API, Process Builder, FirstDoc, Workflow Manager, Task space, Documentum Site Caching, Web Cache, Desktop Client, Content Rendition Services. Capture 7.x, Captiva InputAccel 6.x, 5.x, IA for Dispatcher 6.x, 5.x, IA for Invoices, Documentum 6.x, 5.x, IBM FileNetP8, XMLSpy, WinRunner.

Programming: Java (JDK1.3 & higher), J2EE, .Net, Siebel, Javascript, SQL, XML, XSL, JSP, ASP

Web/App Server: Apache Tomcat, BEA Web logic, IBM WebSphere, Site Minder and IIS.

Operating Systems: Windows XP/2000/NT/2008, AIX, UNIX-Sun Solaris

Database/Desktop: SQL Server 2000, Oracle 11g and lower, TOAD, SQL Developer, SQL Navigator.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Captiva/Documentum Consultant

Responsibilities:

• Gathering the requirements from business and prepared the technical solution design document.
• Providing solutions/recommendations for the problems and improved the existing Captiva system.
• Analyzing the existing Imaging system and prepared documentation for the upgrade from IA 6.5 to IA 7.0 SP1.
• Installed and configured Captiva Capture 7.0.
• Manage scanning and indexing functionality for clinical and safety source documents.
• Design and develop the process using Capture flow designer.
• Designed Automation and streamlining of existing business processes.
• Working with Batch indexing, watermarking and automated barcode detection.
• Implementing Rescan functionality to the existing solution to resolve the issues facing with missing pages and/or corrupted pages in the batch.
• Implementing/modifying the existing custom scripts using C# .Net to meet the business requirement changes.
• Using Code module to handle the complex business logic like web service calls to validate the data against the external systems.
• Provide document to the users on understanding and the usage of the newly implemented modules like RescanPlus.
• Provide solution to improve the load balance of the OCR module on the IA module servers.
• Worked on Vitalize System, assigned incidents and provided immediate support to all users.
• Supported business to resolve the runtime issues with the Imaging system and provided the report on daily basis.
• Responsible for development, testing and deployment of all the IA processes.
• Responsible for maintaining and monitoring the IA system and provide the immediate solutions for the production batches and support for global markets.
• Prepared deployment document explaining the step by step procedure for installation and configuration.
• Prepared Test cases and involved in system testing.

Environment: Captiva InputAccel 6.5/7.0 SP1, eInput, PrimeOCR, IAExplorer 6.5/7.0, Visual Basic .net 2010, Java, ASP/VB Scripting, Asp.net, Documentum D2, Oracle 11g, MS SQL Server 2010, Apache Tomcat, SQL Navigator, Windows xp and Windows server 2008 R2, Red Hat Linux Enterprise v6.1.

Confidential

Sr. Documentum /Captiva Consultant

Responsibilities:

• Understand the business requirements and prepared the technical solution design document.
• Designed and developed a brand new Imaging and Content Management application to satisfy all the business requirements.
• Extensively used Process developer to design and implement the process flow.
• Upload Document using Entellitrak user interface to Documentum Repository through DFS.
• Refresh all the documents namely original scanned document, OCR document and perfection document
• Used Captiva Input Acceland Captiva Designer.
• Configuration of Scan module to scan images and import them for indexing.
• Developed a custom dll, mdfs as per requirement
• Developed and configured IA Variables in ODBC module for generating reports.
• Configured IE module to automatically enhance images by performing auto rotation, and removing unnecessary lines, sharpen text etc.
• Configured theindexing moduleto show all the index / non-index fields.
• Developed andconfiguredvalidations on indexing fields to perform validations.
• View documents fromDocumentum Repository using DFS
• Soft delete and Retrieve sot delete documents fromDocumentum Repository usingEntellitrak user interface through DFS.
• Developed a brand new dispatcher project using Dispatcher manager.
• Defined and configured all the Dispatcher Classification, Classification Edit, Recognition and Validation modules in the process.
• Implemented business validations at the field/template level in the dispatcher project.
• Gather all the classification, recognition and validation metrics for business training and analysis purpose.
• Extensively used ODBC and code module to handle the custom data metrics.
• Designed and developed the Object module and security levels using composer for Documentum application.
• Customized Documentum import component and Advance search component as per the business requirements.
• Developed TBO to link the folders automatically based on the object properties.
• Provided ScanPlus and IndexPlus module shortcuts to the users based on the departments and also implemented ACL’s for the departments using IA Administration console.
• Responsible for development, testing and deployment of all the Captiva and Documentum applications.

Environment: Captiva InputAccel 6.7/6.5 SP1, Documentum Content Server 6.7/6.6/6.0, Webtop, WDK, DFC, DA, Forms Builder, Process Builder, Composer, Oracle 11g, Java, XML, JavaScript, JSP, DQL, Weblogic 9.2.2 and 10.3.0.5,Taskspace, XML, Windows 2008, MS office products.

Confidential

Documentum/CaptivaConsultant

Responsibilities:

• Responsible for planning, setting up, and maintaining the infrastructure for the Documentum-based Enterprise Content Management System.
• Involved in gathering Requirements, Process Analysis, Design andDevelopment of the Upgrade Plan for EPG and BSC.
• Installed and configured Captiva InputAccel.
• Configuration of Scan module to scan images and import them for indexing.
• Developed a custom dll, mdfs as per requirement
• Developed andconfigured IA Variables in ODBCmodule for generating reports.
• ConfiguredIE module to automatically enhance images by performed auto rotation, and removing unnecessary lines, sharpen text etc.
• Designed the index module screen to show all the index / non-index fields.
• ConfiguredDispatcherclassification module to DispatcherRecognition module by using sample images.
• Created the Templates in classification module and appliedanchorson the templates for auto Recognition of fields using OCR Engines and filters.
• Configured validation module to perform validation of indexfieldsin aprocess.
• Creating an application inTask spacefor metadata searching.
• Configured Export module to export the documents to File System in PDF format using.
• Generating a new folder structure as per the requirement for storing the documents.
• Deployingthe application into production environment without affecting the data.
• Preparing Monthly Reports for Availability, Disk space and No. of tickets closed.
• Ensure proper production support installation and release notes are submitted for software modifications.
• Responsible for ensuring timely resolution and closure of cases to ensure customer satisfaction.
• Rotate on-call duties to support 24 X 7 operations of Mission Critical applications.
• Perform Technical troubleshooting and provide fixes.
• Interaction with Business Users, System Administrator, DatabaseAdministrators and Stakeholders to carry out the implementation ofUpgrade.
• Designed of workflow-process to integrate with DOCUMENTUM.
• Developed and provided training to groups with using the Documentum software and applications.

Environment: Documentum e-Content Server 6.0/6.7, Webtop, WDK, Captiva InputAccel 6.0,Dispatcher 6.0, Documentum Administrator, Process Builder, Composer, Oracle 11g,Java, XML, JavaScript JSP, DQL,ADTS,IBM- AIX, ExelonBulk Loader, Weblogic 9.0,Taskspace, Documentum CTS,XML, Windows 2008, MS office products.

Confidential

Sr. Documentum Consultant(Developer/Administrator)

Responsibilities:

• Installed Documentum 6.5 Content Servers on AIX platforms with DFC clients on Wintel machines.
• Configured Centera storage to be used with Documentum Content Servers.
• Worked with complex DQL and SQL queries for troubleshooting production issues.
• Managed responsibilities for deploying EMC Hotfixes and patches on Repositories and Content Servers.
• Worked with Documentum BPM Suite 6.5 to design and develop business process models and workflows.
• Did upgrade the ECM Components (Content Server, Repositories, Web publisher, ADTS, FAST) from 6.0 SP2 to 6.5 SP1 across all the environments.
• Created Web Publisher using ANT script in Eclipse.
• Developed complex workflows including creation of DQLs, integration with web-services and logical flow to meet business functionality.
• Optimized queries for performance tuning.
• Programmed in Java to build various tools for the workflows. Ex: Java program to update the configuration values of a workflow template as per the business requirements.
• Multi-threaded program to automate bulk creation/deletion of objects and workflows for testing purposes.
• Developed scripts to run in production environment to resume/restart work items logically.
• Used basic Documentum fundamentals and concepts to unit test, troubleshoot and support the working of the workflows.
• Worked with Documentum Composer 6.0/6.5 to create DAR file to deploy the application in various environments.

Environment: Documentum Content Server 6.5 SP1 BAM, Process Integrator, Process Analyzer, Java, Web Publisher, Documentum Composer, Documentum Administrator D6.5 SP1, Taskspace 6.5 SP1, Weblogic, AIX, Sun Solaris, Oracle, DQL, API, DTS,FAST Server.

Confidential

Siebel Consultant

Responsibilities:

• Developed custom reports using OBIEE/Oracle Answers
• Created BI Answers reports and dashboard.
• Experience in BI Administration & Presentation Services, creating and using dashboards, develop reports using Oracle Answers & Oracle delivers, scheduling requests.
• Loaded Data from the CSV files for Accounts, Contacts, Assets and Activities
• Technical EIM documentation
• Data standardization
• Configuration of Fields for Accounts and Contacts (Adding New Attributes and Renaming the Existing ones)
• Defined New Picklists
• Defined new Users and Roles
• Set up the Application Layout as per business requirements
• Developed Custom Reports
• Written Test Scripts
• Technical Documentation

Environment: Oracle CRM -Ondemand, Windows, Mercury QC, Manual testing (TEST Design.TEST Cases), Informatica.

Confidential

Siebel Consultant

Responsibilities:

• Gathered user requirements
• Transformed and solution the business requirements
• Documented the business and functional requirements
• Written and validated the business test cases
• Finalized and validated the core Customer attributes for defining a Golden Customer Profile with MTN business Team
• Created a UI design document specifically for Data Steward role as how to register the External systems with Siebel UCM and explained the processes to define the matching and survivorship rules
• Educated the Client about Siebel UCM distinctive features
• Written Siebel UCM (Universal Customer Master) Technical Document for MTN
• Besides Business Analyst also worked as a Solution Architect for MTN - SA
• Data quality and Data standardization
• Created New CRMML messages
• Modified the workflow processes as per business requirements
• Created New integration objects
• Developed new Survivorship Rules
• Developed new Publishing/Subscriber rules
• Siebel database extension for new Attributes
• Initial data loads

Environment: Siebel UCM, Windows, Informatica, Master Data management, SQL, Oracle 10g, Siebel Tools.

Confidential

Siebel Consultant

Responsibilities:

• Involved in user requirements gathering and estimates in Siebel Analytics reports, dashboards and ibots development.
• Configured repository, create/manage Siebel Intelligent Dashboard, reports, iBot.
• Translated high-level business requirements into logical business dimensional model.
• Understand and defined key metrics, dimensions, hierarchies and attributes.
• Construction of Physical layer, Business Model Layer and Presentation layer.
• Defined new keys and joins using the physical diagram.
• In the Business Model Layer, responsible for creating Subject Area, Renaming Logical tables, modifying Logical Columns and defining Logical table Keys.
• Developed Intelligence dashboards, modified reports by defining new filters, formulas and Drill downs.
• Used EAI HTTP Transport, EAI Siebel Adapter, EAI XML converter, Siebel Operation and Created Business Service.
• Created several Pages in SmartScript to accomplish the client’s requirement and associated Pages to Script to with proper branching.
• Configured a custom feature called “SmartScript Navigation” used to launch different Smart Scripts by using navigation buttons imbedded in the custom Smart Script web template. A set of profile attributes been used to instruct “Enable / Disable” navigation buttons.
• Automated and manual testing of the Applications and did performance testing with Load Runner

Environment: Siebel 2001 EE 7.5.3, Siebel Tools 2001 EE 7.5.3, Siebel Communication, eScript, Java Script, EAI & Workflow, Oracle 9i.

Confidential

Siebel Developer

Responsibilities:

• Captured and documented functional requirements via workshops/meetings.
• Mapped the functional requirements to system capabilities
• Developed functional and technical design specifications
• Gap analysis, risk management,, change management controls and planning.
• Created design documentation to support proposed solutions.
• Developed product test plans and approaches
• Supported product test execution activities
• Provided Tier 3 application pager support
• Extensively worked on changing the Script into Browser Script and Server Side Script, Creating Business Services, Writing code in Business Component, calling Business Service form Business Component, Breaking the code in different Function to meet the business Requirement Functionality.
• Preparation of Test Plans and Test Cases.
• Automated and manual testing of the Applications.
• Used EAI, Workflow, Business Services, and Integration Object.
• Used EAI MQSeries Server Transport, EAI Siebel Adapter, EAI XML Converter, Siebel Operation and Created Business Service.

Environment: Siebel 7.5.3, Siebel eScript, DB2, Siebel Financial Services, EAI & Workflow and windows 2000.

Confidential

Siebel Consultant

Responsibilities:

• Upgraded from Siebel 6.0 to Siebel 7.0.5 (Migrating Modified Applets and Views, Migrating Script, Migrating Workflows, LOV's, State Model rules, Reports, New Responsibilities and views)
• Active team player of Conversion team, responsible for data migration from legacy software into the Siebel base tables.
• Working as a Siebel 7 developer in Kraft Canada, to configure and customize their Consumer Response Center.
• Involved in Load testing with 300 users using Load Runner for performance purposes.
• Worked as a key player in designing and building Kraft Call Center Phase II using Siebel 7.
• Developed Call Center Contacts, Correspondence, Fulfilment, Service Request, Activities and Enclosures.
• Developed numerous Actuate Reports for call center reporting
• Worked with Deloitte Team on Analytics project
• Developed Intelligence Dashboards, Siebel Answers (Requests, Filters), Siebel Delivers(iBots)

Environment: Siebel 7.5.3, Siebel Call center, Field Service, Siebel Tools, e-Script, EIM, Actuate Reports, RCR, Workflows, BS, Windows NT.

Confidential

Siebel Business Analyst

Responsibilities:

• Part of the Siebel CRM BCAA implementation team.
• Served as liaison between Sales, IT Development, Quality Assurance and the Development team to provide detailed documents that effectively translated business requirements into practical functionality
• Studied the gaps and the extent of customization required·
• Prepared User Requirement Specification and System Requirement Specification Docs
• Prepared the High Level Designs
• Participated in Design Review Meetings and JAD sessions
• Developed test criteria and plans that were used to determine client acceptance
• Compared client requirement against standard Siebel functionality

Environment: Siebel Financial 6.3

Confidential

Siebel EIM/EAI Consultant

Responsibilities:

• Involved in high-level functional design, technical design and detailed design.
• Reviewed, Analyzed and Mapped requirements to the Siebel data model.
• Active member of the conversion team, responsible for data migration from legacy system into the Siebel base tables.
• Created the SQL files to load the data from data files into Siebel EIM tables using SQL loader utility.
• Created and defined the configuration files (.ifb) of business entities (Account, Contacts, Service Request, Activities, Products, Literature) into Siebel server in order to load the data into Siebel base tables using Siebel EIM server task.
• Responsible for creating test data for users in UAT, development, training environments..
• Loading data for Contacts, Opportunities, Accounts, Service Requests, Products and Literature using Oracle SQL Loader, Oracle stored procedures and Siebel EIM.
• Worked with EAI team for data mapping in real time data transfer using MQ-series as a middle ware. Created Integration Objects in Siebel for interfacing purposes.
• Designed, developed and tested Workflows, Business Services and Integration Components
• Developed actuate reports (Simple, Master Detail Report)

Environment: Windows 2000, Oracle 8.0 and Siebel Pharma, Siebel Tools, EIM, EAI. Workflows

Confidential

Siebel Configurator

Responsibilities:

• Defined New and modified existing workflow policies using workflow process designer - 2000 and communication manager in Siebel e-Communication environment.
• Defined various triggers/actions to successfully run the workflow policies.
• Configured business services in Siebel tools.
• Defined new Assignment Manager rules for Service request
• Created new Workflows to meet the business needs for automatic activity generation.

Confidential

Siebel Developer

Responsibilities:

• Worked on Siebel Tools to develop the GUI
• Defined workflows to meet the business requirements
• Added new columns to the base tables
• Defined new BC and Bo’s to meet business requirement.

Environment: Siebel 6.0, Siebel Tools, Oracle