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Ms Dynamics Crm Consultant / Senior Business Analyst Resume

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SUMMARY

  • 8 years of Information Technology experience in Manufacturing, Insurance, Financial Services and Healthcare domain with leading global companies as a Senior Business Analyst.
  • 5+ years of rich experience in implementing and migrating on premise and cloud versions of Microsoft Dynamics CRM 4.0, MS Dynamics CRM 2011, MS Dynamics CRM 2013, MS Dynamics CRM 2015.
  • Experience in all phases of Software Development Life Cycle (SDLC) including Business Requirements gathering, Design, Business process flows, Business process modeling, Analysis, and Documentation using Waterfall and Agile (Scrum) methodologies as a Business Analyst.
  • Elicit requirements by conducting formal interviews, surveys, questionnaire, and Joint Application Development (JAD) sessions with the Subject Matter Experts (SME’s) and Stakeholders of the projects.
  • Experience in conducting Gap Analysis, User Acceptance Testing (UAT), SWOT analysis, Cost Benefit analysis, ROI Analysis, Data flow diagrams, Entity Relation diagrams, Developing Business Process Re - Engineering and Process Modeling using MS Visio
  • Hands on experience in creating Use Cases, User Stories, Activity Diagram, and Sequence Diagrams.
  • Good understanding on MS Dynamics CRM 2016 and E commerce Platforms.
  • Experience in requirement documentation and technical writing in Automobile Manufactures, Annuities, Universal Life, Variable Universal Life Insurance, Retirement Benefits, Disability and Accident Insurance, Critical Illness.

TECHNICAL SKILLS

Project Methodologies: Waterfall, UML, RUP, Agile Scrum

Operating Systems: Windows 98/XP/ Windows 7, Windows 8

CRM: Microsoft Dynamics CRM 2011, 2013, 2015 and 2016, Salesforce.com, Siebel CRM 6

Databases: MS SQL Server 2005, MS SQL 2012, MY SQl 5.6, Oracle 8i, MS Access

Reporting Tools: Crystal Reports, Excel, MS BI

Document Management: MS SharePoint 2007, 2010, 2013

Project Management Tools: MS Project, MS Visual Studio, JIRA, HP ALM

Other Tools: MS Project, Nintex, Test Director, HP Quality Centre, VB Script, Team Foundation, Metalogix, VB.Net, Active Directory, Exchange Server, SSRS, SharePoint, Outlook Client, Custom Workflows, MS Visio, MS Office (Word, Excel, Access, PowerPoint)

Processes: ISO, Six Sigma, CMMI

PROFESSIONAL EXPERIENCE

Confidential

MS Dynamics CRM Consultant / Senior Business Analyst

Responsibilities:

  • Gathering requirement from client to prepare Business Requirement Document (BRD), Functional Requirement Document (FRD), functional specifications, use cases, conceptual modeling.
  • Guide technical team in new customizations and enhancements.
  • Enhancing MS Dynamics CRM 2016 usability by designing and optimizing navigation, forms, and layouts.
  • Customization of MS Dynamics CRM system, based on functional requirements of the client and use of out-of-the-box features, required configuration and customization for various functionalities and requirements.
  • Documentation of functional requirements and design of CRM, based on business processes of the client.
  • Providing input and advice regarding MS Dynamics CRM capabilities and functions to client organizations, in relation to current business processes and effort estimation for configuration, customization and documentation
  • Analyze the functional and technical enhancements and limitations of the solution to avoid potential issues.
  • Analyze Supply Chain System, from receiving an order in OMS (Order Management System) till delivery to customer.
  • Coordinating with Business Owners and Software development team in defining the solution.
  • Maintaining effective user relationship by performing front-line support of MS Dynamics CRM 2016 users.
  • Involving in mapping customer requirements to MS Dynamics CRM 2016.
  • Assisting project manager in defining the project, managing project roles and managing versions using MS Project.
  • Conducting interviews and brain storming sessions to analyze and prepare system study documents.
  • Creating documentation for clients, including PowerPoint presentations and Visio workflows regarding
  • Functional and Technical requirements, design, training, process reengineering, etc.
  • Prepare Change Requests and Track them for Post-Live customizations.

Environment: MS Dynamics CRM 2016 Cloud, AGILE (SCRUM) Methodology, MS Project 2013, MS VISIO 2013, MS SQL Server 2012, Microsoft Exchange

Confidential

MS Dynamics CRM Consultant / Senior Business Analyst

Responsibilities:

  • Worked with business owners to convert business rules to project requirements and prepare project plans
  • Involved in mapping customer requirements and process mapping to Microsoft Dynamics 2013
  • Conducted GAP Analysis, feasibility study and Participate in Cost/Benefit Analysis
  • Provided User training and create User Guides and System Navigation Documents
  • Handled migration from Legacy system to SharePoint 2013 using Scribe Data Integrator
  • Built and developed Custom Workflows in CRM 2013 and Process flows using MS Visio 2013.
  • Worked closely with Product Owners in Product Backlog prioritizations, Perform Sprint analysis and reviews.
  • Monitored data transfers from MS SQL Server 2005 to MS SQL server 2012 Denali and wiring SQL queries
  • Involved in Business process mapping, Change management requests, system adoption and deployment.
  • Conducted training and education, techniques for opening effective lines of communication.
  • Conducted various presentations and webinars for user effectiveness using PowerPoint slides.
  • Worked closely with the release manager to support the release.
  • Participated in developing and executing test plans and conduct phase wise User Acceptance Testing.
  • Created User Guides and System Navigation Documents.
  • Assisted project manager to develop and ensure accuracy of daily, weekly, and monthly metric reports.

Environment: MS Dynamics CRM 2013 Cloud, SQL Server 2012, SSRS, Microsoft Exchange, Internet Information Services (IIS), Visual studio 2013, MS VISIO 2013, Scribe Integrator.

Confidential

MS Dynamics CRM Functional Consultant / Senior Business Analyst

Responsibilities:

  • Delivered Microsoft Dynamics CRM 2013 projects through analysis, design, development, training and deployment activities necessary to deliver superior quality Microsoft CRM solutions.
  • Presenting prototypes and delivering functional demo
  • Writing functional specification document, flow diagrams for Sales Module in CRM 2013
  • Developing custom build Workflows for various Sales process and Case management in CRM 2013
  • Created reports and dashboards for the management team
  • Managed data imports and data quality using Scribe Integrators
  • Developed custom, complex parent-child sales process workflows
  • Provided Go-Live and post-implementation support

Environment: MS Dynamics CRM 2013 Cloud, SQL Server 2012, SSRS, Microsoft Exchange, Internet Information Services (IIS), Visual studio 2013, MS VISIO 2013, Scribe Integrator

Confidential

Senior Business Analyst / MS Dynamics CRM Functional Consultant

Responsibilities:

  • Delivered Microsoft Dynamics CRM 2013 projects through analysis, design, development, training and deployment activities necessary to deliver superior quality Microsoft CRM solutions.
  • Presenting prototypes and delivering functional demo
  • Writing functional specification document, flow diagrams for Sales Module in CRM 2013
  • Developing custom build Workflows for various Sales process and Case management in CRM 2013
  • Created reports and dashboards for the management team
  • Managed data imports and data quality using Scribe Integrators
  • Designed and developed Outlook Client Customizations with synchronization to host
  • Developed custom, complex parent-child sales process workflows
  • Provided Go-Live and post-implementation support

Environment: MS Dynamics CRM 2013 On Premise, Windows Server 2012 R2, SQL Server 2012, SSRS, Microsoft Exchange, Internet Information Services (IIS), Visual studio 2013, Web Services, Scribe Integrator, SharePoint 2013.

Confidential

Business Analyst

Responsibilities:

  • Interacted with customers and internal stakeholders as part of requirements elicitation
  • Analyzed business requirements and document AS-IS and share with development team
  • Created UML, Process flow diagrams and Workflow process for approval mechanism
  • Created various patient forms viz., Preauthorization Form, Claims Form, Patient admittance forms
  • Managed data flow of patient records between Max Hospitals and Insurance payers
  • Trained client personnel on the usage and administration of Microsoft Dynamics CRM 2011.
  • Designed and integrated business processes and data flows between CRM applications and other applications, such as back office/ERP applications.
  • Analyzed front office processes (sales, marketing and customer service) to identify opportunities for improvement, Implement and deploy Microsoft Dynamics CRM 2011.
  • Provided Go-Live and post-implementation support.

Environment: Microsoft Dynamics CRM 2011 & 4.0, CRM Tool Kit, Solution Packager, CRM for Outlook, C#,.NET,ASP.Net, SQL Server 2008, SSRS, JavaScript, HTML, SharePoint 2010.

Confidential

Business Analyst

Responsibilities:

  • Conducted Brainstorm and JAD sessions to understand and analyze the requirements
  • Performed ROI analysis to develop project plan
  • Collaborated with Sales and Marketing teams to define User Requirement Specification (URS) and Functional Requirement Specification (FRS) documents
  • Developed use case document for the application, traceability matrix, system requirement specification (SRS) and presentations for proposed solutions
  • Defined and created user roles and profiles along with Workflow and Approval mechanisms
  • Worked closely with Global Marketing team for launching marketing campaigns.

Environment: Salesforce.com platform, Apex, VisualForce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services

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