SUMMARY

• Multi - Certified Seasoned Professional with around 7+ years of experience in information technology with strong Object-Oriented Analysis, designing and programming technical skills including extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a Developer, Administrator.
• Proficient with Sales Cloud, Service Cloud, web service, Rest - API, Soap-API, App-exchange packages and Salesforce Metadata-API, Partner WSDL & Salesforce Enterprise WSDL.
• Experience in proactive planning, strategy, testing, implementing and maintaining mission critical CRM, Sales and marketing systems.
• Expertise in Development, Administration, Configuration, Requirements gathering, Implementation, Integration and Support of Salesforce CRM and Salesforce applications
• Have in depth Knowledge and understanding ofCRM business processeslikeForecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Worked extensively in translating the customer’s requirements using SFDC best practices also crafting a solution that support their process, functional requirements.
• Performed the role of Salesforce.com Architect in the organization.
• Experience in implementation of salesforce.com applications likethe Marketing, Service and support Modules.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System(SLDS)
• Expert in producing and analyzing custom reports and dashboards for management and staff from different business units to give in-depth data on key performance metrics.
• Proficiency in SFDC Administrative tasks like generating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Requirements gathering, Surveys/Questionnaire development, Business Requirement Documents (BRD), Functional Requirement Documents (FRD).
• Experience in integrating Salesforce with ERP applications like SAP using Informatics-on-Demand.
• Proficiency in Object Oriented Languages like Java, JSP, Servlets and other Java technologies.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management
• Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams and strong knowledge of Unified Modeling Language (UML)(Expertise with salesforce.com ), Joint Application Development (JAD) and Joint Requirement Planning, GAP Analysis, Requirement Traceability Matrices (RTM)
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes, UAT and Software Quality Assurance (both manual and some automation. Worked on Advanced Excel (Pivot tables, What if Analysis, and Macros).
• Acquired Force.com skills such as IDE, Visual force, Workflow & Approvals, Reports, Dashboards, Account Management, Contact Management, Lead Management, Opportunity Management, Sales, Salesforce Content Management System (CRM Content).

TECHNICAL SKILLS

Salesforce.com: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflows & Approvals, Reports, Custom Objects, Custom Tabs, Workbench, Email Services, Salesforce offline Edition, Analytic Snapshots, Case Management System, SOQL, SOSL, Data loader

RDMS: MS Access, Oracle

Programming Languages: Apex, Java, JavaScript, HTML, Bootstrap, JQuery, XML, BMI, SSIS, ETL, XHTML/DHTML PL/SQL,.

Operating Systems: Windows, Sun Solaris, UNIX, Linux.

Database & Tools: SQL Server Profiler, Query Analyzer, JIRA, IntelliJ, Jenkins, Service Now.

Methodologies: Waterfall, Agile (RUP & Scrum), SDLC, ITIL, Risk Analysis, Gap Analysis.

Business Modeling Tools: Microsoft Visio, Clear Case, Rational Rose

Project Management: Microsoft Project, Microsoft Office, Agile Wrap

PROFESSIONAL EXPERIENCE

Senior Salesforce Architect

Confidential, NY

Responsibilities:

• Worked with various CRM applications like Salesforce.com, Sales Cloud, Custom Cloud, Reporting and Analytics of Custom Cloud, Application on Code backup.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups and Built reusable UI/UX components with lightning component framework.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components, Visual Force Pages, fields for transactional and contractual information
• Proficient in Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers) & Ajax Tool Kit.
• Worked extensively service cloud, focus majorly on case management, solutions and health cloud experience. Responsible for supporting Salesforce marketing cloud operations.
• Rollout custom branded communities and worked on Salesforce Wave analytics
• Developed and configured secured connections, SSL, Security Protocols. Performed security review for our application and eliminated CSS issues. Rolled out SSO for internal users and all partners for perks.
• Used Automation tools like Jenkins for deployments/ release management and automating business logic. Created Workflow Rules, Tasks, Email Alerts, and Components to suit to the needs of the application. Worked on ROI App for entire sales and Partner network
• Created custom metadata settings to configure Health cloud. Created care plan template and also managed the health cloud permissions
• Setup full CI/CD pipelines so that each commit a developer makes will go through standard process of software lifecycle and gets tested well enough before it can make it to the production.
• Performed roles of a Technical Architect. Developed long term architecture requirements and provided oversight and technical leadership on product analysis and design.
• Involved in the enhancement and development of different LWC components. Migrated salesforce classic components (Visual Force (VF) pages) to the lightning environment
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Developed Cascading Style Sheets in Visual force pages for rich UI and used Java Script and JQuery for front-end validations. Also, worked on Grafana and its different features.
• SOAP API to create, retrieve, update or delete records, such as accounts, leads, and custom objects. Experience in data analysis services, data flow diagramming and data modeling.
• Worked with Salesforce1 sandbox simulator to run and test the Lightning Applications
• Developed Salesforce Custom Web Services for handling inbound requests and outbound calls to external Web Services. Provide sales and marketing data analysis and reporting including metrics and results for the marketing campaigns ROI.
• Experience on integrating Salesforce with external third party applications like Five Tran, Redshift and Tableau. Building Complex and Reusable Components in Vlocity.
• Built Wave analytics to measure KPI’s for business team on our application. Created Wave Analytics dashboard that aids in the ability to evaluate sales territory capacity
• Developed Apex REST techniques & having all Salesforce CRM licenses to operate Cloud Craze
• Worked on Salesforce.com Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management, Lead Management and the Configure/Price/Quote (CPQ) processes
• Experience with Service Cloud including Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements. Migrating from Salesforce Classic to Lightning and created Lightning Components.
• Created custom controllers, extensions and triggers that contained SOQL and SOSL statements.
• Build and manage technical SFMC infrastructure for supporting the client's growing consumer marketing practice. Built user interface applications using JSP, Vlocity, HTML, JavaScript, and JQuery.
• Migrated data from Excel and CSV files to SFDC using Data Loader and Data Import Wizard.
• Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored Procedures Triggers and Functions using PL/SQL and AJAX.
• Developed Lightning Component Framework and also built Lightning component using aura framework.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Case Assignment, and CTI Interfaces. Developed wave dashboards using Salesforce platform as the backend.
• Developed java scripts for all client-side validation and developed User Interface (GUI) using JSP, CSS, used the sandbox for testing and migrated the code after testing.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic. Implemented continuous integration with AutoRabit and GitHub
• Strong understanding of fundamental business processes, excellent Communication and inter-personal skills with ability to work well in a dynamic team environment.

Salesforce Developer

Confidential, Ohio

Responsibilities:

• Expertise in building Visual Force Pages, Visual force Custom Controllers, Components, Custom Objects, Reports, Dashboards, Tabs and Customer communities, Analytic Snapshots
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites. Integrated the SOAP/REST API based Web Services and Informatica on Demand for extracting the data from external systems.
• Involved in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering requirement analysis, functional design, implementation and enhancement of projects in salesforce.com
• Deployed salesforce components from sandbox to production using Force.com ant migration tool, Change Set and Eclipse. Expertise in developing various flows to automate the business processes.
• Experience working in service cloud’s supporting cases, developed workflows and triggers for automated case resolutions. Designed and developed Service cloud and integration
• Experience in SFDC development using Apex classes, Triggers, Batch apex, Email services, Web Services.
• Worked on Analysis, Coding, Unit testing, Regression Testing. Prepare Develop the Test cases, Test scripts & Test plan. Worked on Financial Service Cloud to develop the Application
• Configure salesforce and marketing cloud integration user along with configuration in salesforce.
• Managed APEX class, controllers, to build objects & written complex- SOSL, SOQL quires to extract and using Force.com Explorer. Proficient in managing the administration of Salesforce B2C / B2B Commerce cloud also migrated large volumes of external data on to Salesforce.com using Jitterbit.
• Worked with the financial service cloud to integrate the business model and to increase the productivity. ConductingWalk-through sessionsfor Business users and Development teams.
• Configured Sales Force Automation SFA for Campaign management Opportunity Management Account and Contact Management Data Quality Management.
• Helped in developing strategy and roadmaps for email marketing programs to drive acquisition, customer retention, customer growth, and demand generation to achieve quantifiable revenue goals.
• Created journeys and also implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio.
• Worked on various salesforce.com standard objects likeAccounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports, Dashboards & created page layouts
• Customized Contacts in Salesforce org to store relevant marketing data points.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Salesforce Administrator

Confidential, Austin TX

Responsibilities:

• Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code to meet business requirements.
• Handled different Integrations with other platforms also designed, developed, and deployed page layout, components, custom objects, custom tabs to reach the needs of organizations.
• Worked in Agile project model and involved in documenting IT Stories and scoping sprints.
• Analyzed the entire Billing flow of Enterprise Billing System and the impact with other backend and front end system
• Developed custom objects, profiles, sharing rules, roles and integration using web services, as needed by the business. Responsible for designing system/Unit/UAT test cases
• Implemented workflow rules and defined related tasks, triggers, email alerts, filed updates to implement business logic. Involved in data migration to Sand-box and production.
• Developed Dynamic approval processes with necessary templates, page layouts and defined approval actions on them for automation.
• Developed custom Visual force pages customized standard visual force pages to address various business requirements. Documented the Flow of Application programs
• Used Apex Data Loader for migrating records to Salesforce as a backend process.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Involved in documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.