SUMMARY

• Having around 10 years of experience as Salesforce Developer, Business Data Analyst, Admin and Tester with highly professional, enthusiastic teammate with best presentation, and interpersonal skills who can also work independently in a challenging, cross - platform environment.
• Working exposure with business partners to realize the full capabilities of Salesforce.com CRM to meet the business requirements and implement efficient workflows.
• Worked on Salesforce CPQ configuration, pricing, discounting, document generation and integration.
• Deep expertise in various business models in the CPQ and Quote to Cash process areas.
• Good understanding of Salesforce CPQ data model and Salesforce CPQ(steelbrick)
• Knowledge on Customer Service and Custom AppExchange applications.
• Implemented Apttus CLM and configured End to End system setup for Chatbot
• Trained Salesforce AI by reviewing client input/Virtual Assistant responses and provided dashboards
• Analyzed Chat transcripts using Python LDA modeling and updated intent accessors
• Worked on Apttus CPQ (Configure Price Quote) tool, shopping cart.
• Expertise in data migration using Data Loader, Ant Migration tool and Import Wizard.
• Hands on experience in sharing models like customizing OWD settings, designing Security, Field Level Security, Creating Permission Sets, Field Sharing Rules and Manual Sharing.
• Expertise in creating custom Objects, customized fields, related list objects.
• Experienced in all basic administrator functions including User Account Maintenance, Reports, Dashboards, Workflow, Enabling search Tags and Daily tasks.
• Having strong knowledge in developing Cycle Time Reporting for auditing for tracking the records.
• Developed Apex Classes, Triggers, Visual Force pages as per the client and Application Requirements.
• Experience in customizing standard objects like Accounts, Leads, Opportunities, Cases and Campaigns as per the requirement
• Expertise in creating tasks like Roles, Profiles, Email services, Page layouts, Record Types, Workflow Alerts, Actions,
• Validation Rules and Approval processes.
• Hands on experience in creating Query Templates, Template Insertion, Merge fields, Agreement Protection, Document output formats.
• Good knowledge in creating Standalone and Bundle products, defining product hierarchy, creating Product Catalog, Price List, Running category maintenance update.
• Expert in creating Options group, adding Options to Option group, creating product field attribute, creating attribute group, creating Constraint rules.
• Extensive knowledge in Salesforce.com Sandbox and Production environments.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Lead

Responsibilities:

• Creating and reviewing application architecture and providing solution for maintaining highly available, scalable, and secure applications.
• Architected, designed and implemented integration solutions with Salesforce.
• Design, implementation, administration and troubleshooting Apttus CPQ system, managing security profiles and providing technical support for Sales users.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE.
• Worked with various salesforce.com objects like Accounts, Contacts, Opportunities, Cases, Activities, Knowledge, Reports and Dashboards.
• Involved in end-to-end testing and configuration enhancements for the CPQ and CLM functionalities.
• Created integration with Apptus CPQ and CLM applications and automating processes on Salesforce platform.
• Performing all tasks required to develop, implement, and support the Salesforce.Com application integration of the Apttus CLM and CPQ
• Hands on experience in Apttus CLM/CPQ to streamline configuration also to ensure pricing and quoting accuracy.
• Design, Develop and implement solutions for the salesforce Apttus CPQ / Apttus CLM system deploys and the salesforce platform.
• Responsible for performing all tasks required to develop, implement and support the salesforce. Com application integration of the Apttus CLM Quote to Cash App exchange product.
• Created CPQ process using Apptus CPQ and CLM AppExchange tool in Quote.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions
• Worked on SFDC Integration using Web Services, Apex Programming, Salesforce.com sales cloud and Service Cloud
• Extensively implement Visual Flows for automatic sales and service process in Sales, and Service Cloud. Scheduled Apex Batch jobs for processing large records.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Experience in Object Oriented Analysis and Design (OOAD) and understanding of the Force. Confidential architecture.
• Design architecture for enterprise level LMS system by using end-to-end Javascript/Typescript technologies.
• Developed various Custom Objects, Tabs, Components, Visual Force Pages and Controllers.
• Implemented Field Service Lightning mobile app (FSL) to help on-site job management for sales agents.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features, Field Service Lightning (FSL).
• Worked as a SalesForce Chatter APP with the organization and regularly participated in the meetings and chatter community.
• Designed and developed Lead Conversion process in Sales Cloud with Complex Logic and Custom APEX Triggers.
• Apache Kafka is used to allow a single cluster to serve as the central data backbone to offer strong durability and fault-tolerance guarantees.
• Collaborating with relevant business stakeholders to execute the CPQ roadmap.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface
• Working on LWC Events built on DOM Events, collection of APIs and objects available in browser.
• Working on translating several Visual Force pages to lightning using LWC framework.
• Involved in the enhancement and development of different LWC components
• Implementation of a custom partner community using visual force and lighting components projects.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created Lightning page with some customizations based on the components used and created the Lightning app.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Experience on integration, integrated Salesforce with different external system, performed both inbound and outbound integration using SOAP and REST API.
• Work with end users to address requirements, usability, accessibility, security and change requests to ensure website functionality
• Involved in designing, development and to deploy the Custom objects, Custom Tabs, Components, Page layouts, Apex classes and Triggers Visualforce Pages, Apex classes to meets the requirements of the application.
• Design, develop and implement solutions for the CPQ Steel Brick system deployed on the Salesforce platform
• Integrating on premise Mainframe Case, CPQ and reporting systems with Salesforce REST APIs
• Heroku PostGres database to Salesforce, use Heroku Connect External Object. To proxy OData, SOAP, XML, or JSON data sources into Salesforce, use Salesforce Connect.
• Created and used Email templates in HTML and Visual force.
• Integrated the web services by generating the necessary stubs from the WSDL files for external applications and also integrated with multiple other systems to Sales force.
• Converted products to assets, an add-on to an existing contract, renew a deal and give the customers the best price of the client with special offers with steel brick CPQ.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Analyzing, designing, configuring and maintaining Salesforce CPQ solutions.

Confidential - Santa Clara, CA

Salesforce Engineer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Major role in salesforce Classic to salesforce Lightning Migration Project.
• Work on different SFDC project Design and Implementation on Salesforce platform which involved re-platforming from legacy systems.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Utilized Journey Builder and Automation Studio to configure new Smart video implementations for retail clients.
• Worked on customization of Visualforce to have lightening experience for desktop and mobile applications.
• Customized various standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Price books, Leads, Campaigns and relationships between them.
• Strong understanding of Salesforce standard objects and Apttus CPQ application.
• Good understanding on CPQ integration tool using to configure the price.
• Configure Price Quote (APPTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Created Lightning Components and server-side controllers to meet the business requirements. Involved in migrating the standard and custom objects in standard experience to LEX.
• Used Automation Studio to Automate backend batch process and created custom Data views to simply the Query run time on complex Data Extensions
• Involved in Apttus X-author tool for building the proposal and agreement templates per the business needs and involved in configuring and customizing the Apttus CLM tool.
• Responsible for providing solution and implementation of Apttus CLM & Apttus CPQ for different business internally.
• Developed approval process using Complex Logic, Custom APEX Triggers, and Custom Lightning Web Components for Claim handling department in Service Cloud.
• Designed and implemented Customer Care Application in Service Cloud using custom Lightning Web Components and custom APIs.
• Implemented complex LWC, APEX Classes and Triggers for Sales and Service Cloud process.
• Worked on Service Cloud, Implemented web to case and email to case.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Designed personalized email content using Adobe Creative Suite, HTML and CSS3, AMP script in Content Builder.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Implementation of components and wireframes using cross-browser compatible UI/UX, JavaScript, jQuery and AJAX
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better for mobile devices.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning. Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.
• Customize Salesforce.com with custom fields, links, objects, page layouts, buttons, record-types to meet specific business requirements.
• Primary responsibilities included custom application development and integration in Sales cloud and Service Cloud.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Performed in-depth analysis of the Service cloud business process to implement Field Service Lightning (FSL) and provided recommendations on ways to improve the processes.
• Used Field service lightning (FSL)to create a customer portal and help the customers.
• Developed a mobile app using Field Service Lightning (FSL).
• Implementation of visual and backend components on Salesforce by using Apex, Aura, LWC, and SOAP/Rest web services.
• Worked on multiple Number of lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript.
• Skilled in Salesforce CRM, Apttus CLM & CPQ & Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Utilized tools in the software development process such as Git, Apttus CLM and CPQ, Gerrit, Bit Bucket, Jira, Confluence, X code, and Android Studio
• Developed Sales Application from classic to Lightning using Aura/Lightning Web Components.
• Designed high level customized visual force pages using extension controllers, custom controllers and standard controllers as per the business requirement.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas. Worked on Test Cases by developing Test Classes to meet the required Code Coverage in salesforce.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Developed various batch apex classes to merge duplicate accounts/contacts. Streamlined the integration and merge process in Salesforce. Ensured the integrity of data by building custom code to merge data. Created custom theme layout for lightning communities.
• Involved in troubleshooting and resolved issues related to integration. Developed Apex classes with REST calls to connect to web services.
• Developed custom Visual force pages and apex controller classes for various functional needs in the organization. Written test classes for unit testing
• Deployed salesforce components across various Sandboxes using Change Sets, Eclipse.
• Worked on doing making enhancements to SFDC application required by business users and including gathering requirements, Analysis, Design, development, deployment and maintenance.
• Created Validation rules on various objects. Also, created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
• Implementing Salesforce new features like Process Builder and performed actions Creating Records, posting a Chatter post, Email Alert, Invoking an Apex Class.

Confidential - Reston, VA

Salesforce Apttus

Responsibilities:

• Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales, and Account etc.
• Configured security and organizational hierarchy for sales for salesforce implementation.
• Customized page layouts for Salesforce standard and custom objects.
• Configured Reports for custom objects and associated them to Dashboard.
• Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Implemented several contract migrations projects, migrating contracts into Sandbox & Production environment, from other systems or repository's
• Supported template admin role by designing the templates, Price Matrix, Conditionality for the organization by encompassing the concepts of Apttus CPQ
• Used salesforce CPQ (steelbrick) to create accurate and professional sales quotes quickly and eliminate errors and inefficiencies.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event- driven programming.
• Setting up of the template for proposal/Quotes and coordination with internal development team to capture the key aspects of the Quote in the template.
• Experience with X-Author for Excel and Contracts
• Experience with Apttus Wizard
• Roll out of the change requests based with the documentation to deploy the changes to the organization.
• Played a crucial role in the setting up the integration between Apttus CPQ & Apttus CLM system, by coordination with client team and internal development team
• Created the Query Template, Agreement Protection, Agreement Rules and written Admin Rules.
• Experience with Apttus Advanced Workflow Approvals
• Familiar with Apttus admin settings, Apttus custom setting and DocuSign settings
• Work with project team on: planning, analysis, requirements, design & testing and training for production implementations.
• Coordinated work plans between project manager and client using MS Project.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Confidential - Cincinnati, OH

Salesforce Admin/ Dev

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Started using Lightning Experience for new modern user interface.
• Used Lightning process builder for visualizing and creating automated business processes.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Sales Cloud, Sales Console, Service Cloud and Financial Service cloud Functionality's.
• Integrated Marketing cloud instance and Sales cloud using marketing cloud connect to personalize marketing campaigns and provide services for email, mobile, social and online marketing.
• Involved in Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Customization of Apttus product by using Salesforce features like triggers, visual force pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Professional on base Lightning components are available as Aura components and as Lightning web components.
• Created templates, approval processes, workflow rules, approval page layouts and defined approval actions on them to automate the processes and defined related tasks, email alerts, and field updates.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people and Used field level security along with page layouts to manage access to certain fields.
• Used Data loader to load the records on to the force.com platform.
• Designed and developed Visual Force pages based on the business requirements in Field Service Lightning (FSL).
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Centre, Chatter & App-exchange applications.
• Extracted the data from Salesforce.com application into the external databases for generating large data reports using the Informatica on Demand.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Confidential - Chicago, IL

Salesforce Admin/ Developer

Responsibilities:

• Interacted with various business users for analyzing user requirements and provided design document, developed POC as per business needs.
• Developed Apex Classes (Custom/Extension Controller Classes), Batch, Schedule classes, Triggers on standard/custom objects as per the user requirements.
• Worked on SFDC Integration using Web Services, Apex Programming, Salesforce.com sales cloud and Service Cloud
• Written SOQL& SOSL queries with consideration of Governor Limits for data manipulation needs of the application against force.com platform database objects.
• Developed Apex Custom/Extension Classes to handle various Visual force pages actions, implemented JavaScript remoting to handle client request in asynchronous fashion.
• Used JavaScript, jQuery for client-side validations, rendering/refreshing various blocks of the pages based on user selection.
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.
• Reported progress to all stakeholders through Sprint Burn-Down Reports, Iteration Burn-Down Reports, and velocity target updates
• Implementation of the custom business processes using Apex/LWC.
• Developed salesforce1 Lightning components development for existing business groups and converted Visual force pages with lighting experience.
• Intensive use of Spring, Javascript, Restful Web Services, Hibernate and Jruby.
• Worked on Eclipse IDE with Force.com Plug-in for writing Business logic in Apex programming language with Lightning Experience.
• Developed various Visual force Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages in Lightning UI.
• Created Custom Layout Lightening components to make the XMLHTTP call to private server.
• Build a custom Lightning web component, aura to add/ delete new records on click of a button.
• Extracted the Flexi Page Meta data using ANT migration tool and Added a VF component onto the flexi page layout using the Lightning App builder.
• Developed Apex Restful web services for inbound calls to Salesforce for various standard and custom objects.
• Written utility classes to use across the org and Test Classes for Unit testing of Controllers, Triggers, Batch, Schedule classes for written for various business functionality.
• Written Lightning component and used it in visual force pages to compatible with Lightning experience.
• Used Eclipse with Force.com Plugin, Developer Console as in IDE for development.
• Worked on various Salesforce Standard/Custom Objects, Lookup, Master-Detail, Junction Object relationships, Formula, Rollup Summary fields, Page layouts, Custom/Lightning Tabs, Record Types, Validation Rules, Reports and Dashboards.
• Performed administrative tasks - Creating Users, Public Groups, Queues, Permission Sets, Profiles, Roles and Sharing rules (Criteria/Owner based).
• Created Assignment, Escalation rules on Case object to assign the Web-to-Cases automatically to Queues and users.
• Configured Process Builder, Workflow rules, Approval process and various associated actions on objects for business automation.
• Used Data Loader for data migration & integration from legacy system to Salesforce CRM.
• Deployed Salesforce components across various sandbox and production instances using Force.com Migration tool, Change sets and Eclipse.
• Worked on configuring Single Sign On using SAML2.0 settings to enable user for seamless sign.
• Used Git as repository for code source control.

Confidential - Denver, CO

Salesforce Admin

Responsibilities:

• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Saleforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API and Web Services. Developed various custom Objects, Tabs, Components and Visual Force pages and Controllers.
• Gathered the requirements from Production Owners and making sure that delivers the feature by end of sprint.
• Managing the Administrative tasks like creating Hybrid Profiles, Roles, Users, Page Layouts, Email Services, Workflows & Approvals, Reports, Dashboards, Tasks and Events.
• Coordinating with business and providing the demo documents in each sprint features.
• Created lightning process builder to update the data in junction case objects.
• Used data loader tool/dataloader.io for importing and exporting data in org.
• Used Sesame - App exchange tool for archiving the data in salesforce prod org.
• Handling the production issues in service now and ensuring that issues are resolved within SLA.
• Responsible for monitoring the Informatica jobs for daily load between legacy apps to salesforce.
• Involved in salesforce data transformation/migration using ODS and MDM.
• Monitoring the salesforce storage limits and used sesame tool to archive the data.
• Managed User Roles, Security and Profiles that was essential for the Salesforce Data implementation.
• Responsible for maintaining Salesforce org including, but not limited to, roles, profiles, security, data and objects within the Salesforce applications.
• Written anonymous scripts, SOQL & SOSL searches for data analysis and updates.
• Created the process builders to automate the business processes and field updates.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created the case inventory management to support the customers in service and sales module.
• Responsible for providing the Salesforce Environment Strategy for Monthly Releases in Agile- Scrum.
• Managing the salesforce sandboxes - 2 Dev, 1 Dev Pro.
• Creating and managing the GitHub - Repositories & Branches.
• Managing the teams, Group security control management at each repository level.
• Drive Planning & delivery of High - quality Salesforce based application deployments.
• Responsible for Salesforce Deployment & Managing branches of GIT to keep all the orgs in Sync.
• Integrated ANT with force.com migration tool retrieving metadata components using package.xml and build.xml.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Created and used Email templates in HTML and Visualforce.
• Documented test cases, test results, test procedure and reported to client and also coordinated with development team for Bug fixing.