SUMMARY

• Creative & results driven person having 12+ years of Techno - Functional and Project Management experience dat includes customized CRM (Siebel, Salesforce, Oracle CPQ Cloud), ERP (Oracle EBS, SAP) and mobile apps (UX).
• Experienced in executing projects at onsite-offshore locations, working closely wif technical architects, business partners and stakeholders.
• Problem solver wif a passion for digital technology; skilled in grasping teh big picture, conceptualising, developing, implementing solutions, partnering closely wif business partners and stakeholders
• A Strong understanding of Waterfall and Agile delivery frameworks and practices (Scrum, Kanban, ART)
• LinkedIn profile - www.linkedin.com/in/manish-kumar-9aab069

TECHNICAL SKILLS

Languages: Java, C/C++, SQL, Siebel eScript, Stored Procedures, SFDC SOQL, HTML, JavaScript, CSS

Tools: Used: Agile tools like Version One & Jira, Siebel Tools, Warranty Management, Apex Data loader, Workbench, Talend, Inspector, Microsoft SQL Server Management Studio, Demand Tools, SoapUI

Databases: Oracle

Operating System: Windows, Unix

Version Control: Visual Source Safe, PVCS, SVN

Others: Microsoft Office, Microsoft Project, Version One, Toad, VSTS, Citrix, Assyst, HP Service Manager, HP Quality Center, SharePoint, Visio, Jira, Rally

PROFESSIONAL EXPERIENCE

Confidential, CA

Technical Manager/CRM Product Owner

Responsibilities:

• Key contributor in managing roll out of offline mobile ordering system wif advanced UI/UX features for store field reps covering DPI’s key retail accounts such as Ralphs, FredMeyer and Food4Less (primarily Kroger and Albertsons banners).
• Managed a team of 10 developers, lead and analysts during upgrade of Siebel CRM to 2021 version (latest) which recently went live.
• Evaluate RFP responses for new IT initiatives including industry titans like Salesforce and Oracle.
• Track project status on a daily basis and managing internal team of developers, business analysts and QA in agile delivery mode.
• Lead sprint planning and daily stand-ups for teh IT team.
• Communicate all key project plans, trainings, commitments, and changes including requirements, QA plans, schedule, and user story/epic changes to stakeholders.
• Conduct Release Readiness reviews, Milestone Reviews, Go/No-Go meetings and Retrospectives for Business and IT.
• Experienced in Oracle CPQ Cloud (certified), Salesforce Sales Cloud (hands on), Oracle engagement cloud and iBots.
• Primary contact for store Field Service, e-Commerce, MDM, SOA and Oracle EBS related issues and their RCA for Helpdesk, Business team and Oracle Support.
• Expert in executing SQL/Stored Procedures/database queries, analyzing large sets of data to dedupe/prepare Sales/Spoils report and troubleshooting production issues.
• Facilitate and coordinate meetings, discussions, and user training presentations across teams.
• Coordinate issue resolution wif vendors and cross-functional teams.
• Communicate status reports, risks, and issues to program managers and CIO.

Confidential

Technology Lead

Responsibilities:

• Facilitated Demos and Retrospectives as SFDC Scrum Master on a frequent basis to identify problems and continuous improvement solutions.
• Worked wif teh team, Product Owner and stakeholders, identified, described, tracked, prevented and resolved risks andfacilitated removal of impediments.
• Lead a team of 10 dev members at onsite (FTE & Contractors) and involved in their appraisals and regular feedback.
• Tracked and communicated scrum metrics including team velocity and sprint/release progress.
• Facilitated discussions, decision-making and conflict resolution among teams.
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Worked wif Salesforce inspector, Workbench, Apex Data Loader tool and Microsoft SQL Server to migrate salesforce data.
• Extensively used SQL/SOQL for querying underlying database tables and resolving data issues.
• Experienced working on custom objects, custom fields, Pick list, Validation Rules and Triggers.
• Set up visibility securities like roles, profiles, field level securities.
• Analyzed RFP (Request for Proposal) documents to determine proposal requirements and criteria.
• Contribute to new recruitment drives for my business unit.
• Familiar wif Salesforce Trailhead and blogs.

Confidential

Technology Analyst

Responsibilities:

• Planned and conducted requirements elicitation meetings wif teh business to collect functional and non-functional requirements relating to client's Salesforce Contact Center enhancement and initiatives.
• Led requirements gathering sessionswif Product Owners, client, development and testing team.
• Suggested features dat enhance teh product's value based on technical and functional feasibility.
• Impact analysis across all components and upstream/downstream applications.
• Creation of Agile artifacts such as Epics and User Stories.
• Use case analysis and functional process flow documentation.
• Strong technical and functional knowledge in CRM space, including Manufacturing and Insurance domain.
• Responsible for creating, managing and tracking defects in Quality Center, coming from Regression, Integration and Performance testing of systems.
• Handled User Story life cycle dat includes User Story requirement gathering, functional analysis, technical design, development, unit testing, functional testing and all documentation on agile methodology.
• Actively involved in all phases of Siebel application upgrade from version 7.8 to 8.1.
• Worked on Siebel configuration, scripting, workflows, LOV’s, EIM, EAI, Open UI Upgrade and admin modules concerning Service Requests, Activities, Sales Orders, Contacts, Communications, Assets, Quotes, Agreements and Product Management.
• Worked on Java API’s, CTI, IO’s, IC’s and Inbound - Outbound web services as part of EAI to interact wif different system.
• Created Open UI objects using Manifest administration, custom PM/PR files and expressions.
• Worked wif Boeing engineers and customers on Sitescope and Production issues and resolved them as per teh defined SLA’s.
• Investigated log files to find solution to application related problems.
• Lead a team of 5 Confidential developers at onsite.
• Effort estimation and release planning.

Confidential

Systems Engineer

Responsibilities:

• Configured Siebel Call Center Application (version 7.7)
• Prepared Business Scripts Using eScripts.
• Prepared Workflows as per requirements for invoking Business Scripts.
• Prepared configuration file i.e. IFB files for EIM process.
• Performed Production Support Activities for teh Siebel Call Center Application including data fix and weekly reports.
• Analyzed incidents and change requests raised by clients and provided best possible solution for teh faults.
• Responsible for resolving defects coming from Development and Production environments.
• Monitored Tivoli Batch jobs and handled issues related to batch jobs failure.
• Administration activities like Component Monitoring, File system usage, Bouncing of Servers periodically.
• Responsible for maintaining teh SLA designed for teh project and resolving teh user issues (through Assyst Tickets).
• Interacting wif users on a daily basis for resolving production issues and creating Change Requests for teh new defects found.