SUMMARY

• Over 9 years of IT experience andCertified Salesforce.com Platform Developerand excellent experience asArchitecture Design,Analysis and Salesforce Adminas well.
• Knowledge on CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Experience in Analysis, Design, and Implementation using Salesforce.com configuration, Apex and Visual Force development, Lightning Components and Lightning Web Components, Integrations between SFDC and Legacy systems.
• Having experience inHTML5, CSS3, BootStrap3, JavaScript, jQuery, AJAX, TypeScript, Angular 2, Angular 7, WebStorm, VisualStudioCode, DynamoDB, Bitbucket, Bamboo, Agile/Scrum.
• Worked on Eclipse IDE with Force.com Plug - in and Visual Studio Code for writing business logic in Apex programming language.
• Good Experience in Asynchronous Apex- Apex Scheduler, Batch Apex & Future Methods.
• Create projects on Jira and assignedJira Agileboards.
• Extensive experience in Demandware and Commerce Cloud
• Worked as WebSphere Commerce Architect, Solution Architect, Enterprise Architect, Tivoli Access Manager Architect in Harley Davidson
• Leading large cross functional teams of client and company to successfully deliver eCommerce projects.
• Created eCommerce Center of Excellence and Practice Competencies in Confidential .
• Providing excellent eCommerce and digital transformation thought leadership and content writing for Blogs, Case Studies and White Papers.
• Interaction with vendors for eCommerce project implementation
• Evaluated and selected/deployed ALM tools for the various supported tool chains, including JIRA, Bitbucket, Gerrit, Confluence, IBM RTC/Jazz, MS VS/TFS, Requirements.
• Extensive experience in designing of custom objects, custom fields, Page layouts, Workflow and Approval Process, Validation Rules, custom Tabs, Custom Reports, Report Folders, Dashboards and Email generation according to application requirements.
• Experience in data migration using Import wizard, Apex Data Loader and Talend.
• UsedScrum Agile Methodologyin my work
• Experience supporting middleware platforms built using Java, JMS, Oracle, WMQ, Spring Framework
• Expertise inaura framework,Lightning Componentsand Salesforce Lightning Design System(SLDS).
• Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
• Developed SFDC customized Reports and Dashboards to continuously monitor data quality and integrity.
• Experienced in deploying Salesforce.com applications across various environments from Sandbox to Production systems using Change Sets, Force.com IDE and Force.com Migration tools.
• Proficiency in installing App Exchange applications.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Proficient in dealing with the functionalities related to theService cloud,Marketing cloud,Sales Cloud,CommunitycloudApp - exchangeapplications & Salesforce knowledge.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Good knowledge onSalesforce AppExchange,user security permissions,Salesforce Configuration,Salesforce one mobile app development,data migration.
• Experience developing and scaling REST or SOAP APIs
• Experience on Asynchronous Apex processes by using theQueueableinterface.
• Experience in working with issue tracking Tools like JIRA, Remedy and Service Now.
• Strong experience with source control toolsGit,Bit bucket,Source tree, built salesforce code from the repository.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Excellent communication and inter-personal skills accustomed to working in both large and small team environments.
• Worked in Code Review Process.
• Experience working with Lightning web components framework and Aura framework.

TECHNICAL SKILLS

Salesforce: App Exchange, Data Loader, Lightning (Pages, Custom Components, Apps), Lightning Actions and Events, Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Visualforce (Pages, Components & Controllers), Validation Rules, Workflow rules, Flows, Outbound Messages, Approval Processes, Process Builder, Dashboards, Reports, Custom Objects, Force.com IDE, SOQL, SOSL, Lightning App Builder, Lightning Out, Lightning Bolt, Aura and Lightning Frameworks, Live Agent, Changeset, WSDL

Salesforce Clouds: Sales Cloud, Service Cloud, Community Cloud

Languages / Scripting: Apex, C, C++, C#, JavaScript, SQL, PL/SQL, HTML, JavaScript, jQuery, XML, CSS

Database & Tools: Oracle, SQL Server, MS Access

Integration: Jitterbit, Oracle ICS, REST/SOAP

OS & Browser Platforms: Windows, Linux, iOS, Android, Internet Explorer, Firefox, Chrome, Safari

Productivity Tools: MS Office (Word, Excel, PowerPoint), MS Visio, MS Outlook, OneNote, OneDrive, Google Drive, Lucid Charts

Documentation / Project Management: Team Foundation Server / Visual Studio Team Services (TFS/VSTS), JIRA, Trello, SharePoint.

Testing: HP Quality Center / Application Lifecycle Management (HP QC/ALM)

Build / CI/CD / Deployment / Version Control: VSTS, GitHub, ANT, Salesforce Data loader CLI, SFDX, CLI

AppExchange: DocuSign, Dataloader.io, Conga Composer, Mailchimp, Slack, Twilio

PROFESSIONAL EXPERIENCE:

Confidential, Memphis, TN

Sr. Salesforce Consultant

Responsibilities:

• Involved in End-to-End requirement analysis, design, development and implementation with Salesforce CRM.
• Worked on Salesforce Lightning Web Components for building customized components replacing the existing ones.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Custom lightning development with inter component communication with out of aura handler and events.
• Implemented quick questions and custom components for lightning record pages.
• Widely used dynamic lightning components-based lighting page parameters or record field values.
• Setup andImplementedSalesforcemarketingcloud2.0 org.
• Greater experience with no code processes like lightning process builder and flows as per business.
• Worked on Multilanguage features of SalesForce Commerce cloud
• Worked on Customer Service Center on Commerce Cloud
• Implemented security and sharing rules at object level, field level and record level, and system audit trail setup for different users based on Organizational hierarchy.
• Experience in developing Validation Rules, Workflows and Approval Processes,process builder, Flowsfor Automated alerts, new Tasks, field updates, and Email generation according to application requirements.
• Built Single Page Applications framework. Built Angular 7 framework including MVC architectures, different modules, templates, custom directives and custom filters.
• Used Angular 7 framework where data from backend is stored in model and populated it to UI.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Responsible for setting up Environments and maintaining the sandboxes—Refresh activities and configure the jobs in Jenkins to do deployments.
• Worked on customizing service cloud console in setting up the live agent for customer support and Knowledge article management.
• Written SOQL Queries to fetch the data from Workbench and Force.com Data Loader.
• Responsible for deploying all the components from various sandboxes to the Production with the halp of Jenkins and using GitHub for code versioning.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Developing Various Apex classes, Controller classes, Apex Triggers, Visualforce Pages to implement business logic.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Dashboards.
• Involved in Continuous Integration in Salesforce using Jenkins and GitHub.
• Expertise in Identity management features like Single Sign-On on SAML with force.com
• Implementing Security access to the user profiles by creating object level security, field security level and record level security.
• Resolved the Cases and support the team on urgent basis, implementation and working with real-time troubleshooting.
• Create Approval Process, Validation rules, Workflow rules and defined related tasks, email alerts, field updates to implement business logic.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented picklists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Data Loading/Conversions using Salesforce Data loader for bulk uploads and Data Export.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to insert, export, update and delete data from comma separated values (CSV) files.
• Responsible for successful testing of developed solution including User Acceptance Testing and working with the users to validate the solution.
• Configuring Analytical dash boards and developed Custom reports.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, Eclipse IDE Plug-in, GitHub, Jenkins, service now & JIRA.

Confidential, Westlake, TX

Sr. Salesforce Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Conducted JAD sessions with the management, different 3rd party vendors, users, commercial and other stakeholders for open and pending issues to develop specifications.
• Involved in gathering Customer requirements from business user teams spread over Sales, Marketing and Customer service.
• Customized the standard objects as per the business requirements by using Visualforce components. Created and customized record types to different pick list fields, links, related lists, and other components on page layout for Apttus AppExchange app in SFDC.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in Service and Sales Cloud.
• Working experience on Salesforce lightning apps.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within governor limits.
• Created Visual Force Pages and implemented in to Sites.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked with developers to understand the backend integration of Salesforce using technologies such as Salesforce REST and SOAP API, Jitter bit.
• Creating community templates and branding them according to business requirements.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Customized Chatter now for profiles for different users and configuring with Facebook and Twitter.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Knowledge on customized data integration tools for Cleansing and De-duplicating bulk loads using different ETL tools.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provides hared access among different users.
• Used the sandbox environment for testing and migrated the code to production after testing.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Knowledge on Salesforce.com CRM with the existing OBIEE platform by using Data Direct ODBC drivers

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Webservices, WSDL, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential, Philadelphia, PA

Sr. Salesforce Consultant

Responsibilities:

• Gathered user and functional system requirements and Working with stakeholders and project teams to prioritize the collected requirements.
• Worked on various salesforce.com Standard objects including accounts, Contacts, reports, Dashboards, Events and Tasks
• Worked on various salesforce.com Standard objects including accounts, Contacts, reports, Dashboards, Events and Tasks
• Developed variousApex classes,Controller classesandApex Triggersfor various functional needs in the application.
• Developed variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Experience in Data Migration using Data Loader, Data Modification using Enabler for Excel app from Excel.
• Customized service cloud console depending upon the business requirement and added filters to knowledge articles to receive the best articles to the support agents using console.
• Created some new keyboard shortcuts and push notifications in service cloud console.
• Created variousProfiles,Roles,and Page Layoutsand configured thePermissionsbased on the Organization hierarchy requirements.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• DevelopedCascading Style Sheets (CSS)for creating effects inVisual force pages.
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates.
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Developed business documents for Salesforce.com Custom objects.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed severalCustom Reports&Dashboardsusing report types and understood different Business Logic Id’s in the report types in Data Model.
• Provided thetrainingto Business users about the system.

Environment: Salesforce.com, Apex, Visual force, triggers, test method, workflow, validation rules, SOSL, SOQL, AppExchange, report, dashboard, Force.com IDE, Java, JavaScript, HTML, XML, Oracle, partner portal, Web portal

Confidential, Doral, FL

Sr. Salesforce Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in various activities of the project like information gathering, analyzing the information, documenting the functional and non- functional requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed several Reports using salesforce.com platform.
• Developed and deployed workflows wherever necessary.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home grown web services.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Assisted business users and provided ongoing production support after implementation.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, ETL tools,Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Opportunity, Products Opportunity Line Items, Contacts, Leads, Campaigns, Activities, Reports and Dashboards.
• Extensively worked on building complex Visual force pages (Executive Priority page, Costumer value capture page) using standard, custom and extension controllers to suit the needs of the application.
• Designed, developed, tested and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Created Formula Fields, Validation Rules, Workflow Business rules and Approvals processes for the flexibility and functionality of force platform application.
• Proficient in writing SOQL and SOSL queries within custom Controllers and triggers.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Worked on automating command prompt Apex Data loader for loading .CSV files into salesforce.com.
• Involved in designing the architecture of integrating various external systems to Salesforce.com.
• Configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, Sharing Rules, Queues, Generating security tokens, validation Rule.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Experience on developing the force.com platform to meet the various internal needs of healthcare domain.

Environment: Saleforce.com platform, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-ins.