SUMMARY

• Senior - level operation leader with extensive experience in leading cross functional teams and implementing strategy execution of global logistics and supply chain activities, including customer service, procurement, warehouse and distribution and fleet management.
• Leads operation risk mitigation, while driving supply chain strategies for end-to-end pipeline management supply and inventory planning.
• Skilled in negotiation and strategic decision making, perfected by 20 years of experience in leading enterprise business units.

TECHNICAL SKILLS

• SAP Business Objects
• Waterfall project management
• Agile Project management
• Scrum Framework
• Process Improvement mindset
• Lean Six Sigma methodologies
• Experienced developer instructor in training curriculum
• Servant Leadership
• Analytical Skills
• Emotional Intelligence
• Adaptable
• Business Intelligence (BI)
• Team Building
• Strategic Planning
• Decision making

PROFESSIONAL EXPERIENCE

Senior Supply Chain Manager

Confidential, UT

Responsibilities:

• Supervised 35 team members tasked with handling customer services, procurement, warehouse and distribution, facilities management, contract services management, equipment management and repair, and strategic supply depot management duties.
• Devised and implemented short-term and long-term plans according to defined strategic objectives, optimizing $14M supply chain operation and management budget, improving value relating to $11B enterprise operation.
• Monitored and reviewed performance of 1512 external suppliers and 5 E-commerce suppliers, drove strategic sourcing initiative for high usage assets, saving $933 thousands per year in operation and management expenses.
• Oversaw $203M key personnel contracts, hiring 146 personnel enabling the execution of key enterprise strategic mission and goals.
• Guided change management, renovation and maintenance initiatives of 190,000 sq ft functional area infrastructure to support demand planning and supply strategy.
• Established vision and master plan for $2.2M strategic regional supply chain end-to-end structure, sourcing and delivery
• Analyzed data and formulated action plan using 8 KPIs, implemented forward logistics initiative, drove 30% improvement in distribution process to 52 accounts, 2 global location and 14% reduction in inventory waste.
• Cultivated process improvement culture. Drove 30% improvement in warehouse and distribution space utilization; 14% reduction in inventory waste by developing key performance metrics and applying Lean Six Sigma methodologies. Hailed enterprise team of the year award.
• Led implementation of effective supply chain forecast planning systems while improving sales and operations planning processes for $6M storage and distribution network.
• Created customer service platform to develop and maintain open dialogue with product and service users and key suppliers, facilitating communication and helping prioritize cost saving opportunities and services.
• Identified shortfall, selected and obtained funding for 2 critical contracts for services and achieved optimum costs and service qualities. Averting delays in service delivery.

Logistics Operations Manager

Confidential

Responsibilities:

• Managed customer services, procurement, warehouse and distribution section leads in culturally diverse business environment.
• Negotiated complex foreign enterprise procurement contracts by working closely with internal and external contacts, meeting and maintaining business compliance.
• Directed $3.4M in operation and management budget servicing 33 clients, realigned stock levels to satisfy 1800 annual critical requisition, achieving enterprise logistics team of the year award.
• Forged productive business relationships with local vendors; managed and monitored 9 procurement and contract accounts, certified orders for procurement, achieving 93.2% order fill rate.
• Implemented and led enterprise Leadership Management Board and continuous process improvement initiative, increased delivery of service by 63.7%
• Reviewed business practices and realigned operations with enterprise vision. Utilized strategic sourcing initiative to save operating capital.
• Managed, trained and motivated personnel to continuously improve knowledge and abilities in customer service, procurement, warehouse and distribution field.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality. Demonstrated through zero procurement accounts audit write-up.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Maintained established levels of product and service based on demand forecasts to fulfill orders on time for 33 customer accounts achieving 92.5% order requirement fill rate.
• Reduced inventory waste by 24% with staff supervision and using first-in first-out inventory method, revised stock level based on usage data and eliminated non-usage stocked items.
• Encourage and facilitated continuous improvement culture that drove innovation in procurement, order research and follow-through with customers. Increasing customer satisfaction and reducing service delivery time by 40%
• Increased and maintain motor vehicle fleet regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements through personnel training and accreditation.

Supply Chain and Logistics Operation Manager

Confidential

Responsibilities:

• Managed and worked in customer service, procurement, warehouse and distribution; and strategic logistics operations across US and Europe.
• Controlled resources and reviewed repeated issues within operation and business management to solve problems and achieve qualitative and quantitative goals.
• Supervised employees and assessed performances to determine training gaps and developed training plans to decrease process lags.
• Developed, led and completed special projects by using effective decision making, critical thinking and time management skills.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Led projects and analyzed data to identify opportunities for improvement within business practices.
• Learned new skills and applied to daily tasks to improve efficiency and productivity utilizing KPI tools and metrics.
• Completed timely and accurate daily logs to keep internal reporting accurate and track warehouse materials movements.
• Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.