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Salesforce Ba Resume

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Salt Lake City, UthA

SUMMARY

  • 6+ years of professional experience as a developer, with nearly 4 years of experience in Salesforce CRM as a Business Analyst/developer/administrator.
  • Business processes mapping on SFDC platform and processes streamlining and re - engineering.
  • Designing of technical architecture of the business, documentation, business and tech meetings with customers.
  • Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, SOSL
  • Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
  • Extensive experience in data migration and integration using Data Loader, Informatica
  • Proficiency in Object Oriented Languages like C++, Java, JSP, Servlets and other Java technologies.
  • Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
  • Experience in databases such as Sybase and MySQL.
  • Ability to learn quickly in a dynamic environment.
  • Worked closely with Business Users to enabled business process using SFDC.
  • Acquainted with Salesforce.com sales policies and procedures.
  • Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.
  • Have knowledge about Siebel.

TECHNICAL SKILLS

Force.com: Apex Custom Controllers and Extension, Apex triggers, S-controls, SOQL, SOSL, Ajax Toolkit, Packaging and migrations, Force.com IDE (Eclipse)

VisualForce: Custom VisualForce Pages

ETL Tools: Loader, Connect offline, Salesforce-to-Salesforce, Apex Explorer, Informatica

Languages: C, Java, J2EE, Servlets, Python, Perl

Database: Sybase Adaptive Server, MYSQL

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP

Platforms: Windows 98/2000/XP/2003/vista, Linux (Fedora, RHEL), UNIX(Sun Solaris, Open Solaris)

Tools: MS Office, Adobe Photoshop, Ms Excel, MS-Project 2000

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Salesforce.com Developer

Responsibilities:

  • Understanding SFDC CRM processes for pre-sale activities at Confidential .
  • Intensely conducted meetings with business and technology groups at both organizations
  • Developed Salesforce.com S-controls using flex builder and Action Script for new account provisioning custom workflow
  • Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and Salesforce Web Services Java API.
  • Business processes streamlining and processes re-engineering
  • Providing technical architecture of the target platform, with all interfaces
  • Identifying the need of third party tools, required number of licenses and users
  • Estimating migration project efforts
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards
  • Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers
  • Developed and configured various Custom Reports and Report Folders for different user profiles
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Created and deployed Several Reports using salesforce.com platform.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Developed and deployed workflows and approval processes for opportunities and products/ assets management.
  • Created and used Email templates in HTML and Visualforce.
  • Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Salt Lake City, Utha

Salesforce BA

Responsibilities:

  • Understanding SFDC CRM processes for pre-sale activities at Confidential .
  • Analyzing SAP CRM processes at Confidential Inc. and mapping them onto Salesforce CRM platform business processes
  • Intensely conducted meetings with business and technology groups at both organizations
  • Business processes streamlining and processes re-engineering
  • Providing technical architecture of the target platform, with all interfaces
  • Identifying the need of third party tools, required number of licenses and users
  • Prepared overall financial model for cost benefit analysis between SAP & SFDC
  • Estimating migration project efforts
  • Providing the migration strategy from SAP CRM to Salesforce CRM platform in phase wise model

Environment: Force.com, Apex, Data Loader, Import Wizard, Informatics, Eclipse IDE, Controllers, Business process documentation, Customer dealing skills.

Confidential, Atlanta, GA

Salesforce Developer

Responsibilities:

  • Developed Apex triggers, Apex classes and test methods.
  • Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and Salesforce Web Services Java API.
  • Developed Salesforce.com approval workflow for Account, Rate Change, Order and Price objects
  • Developed Salesforce.com S-controls using Flex builder and Action Script for new account provisioning custom workflow.
  • Wrote various queries in generating reports using combination of custom objects and standard objects.
  • Used Data Loader for Data Management in force.com platform.
  • Perform administration tasks as needed, managing custom fields, integration and data cleanup.
  • Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
  • Integrated Salesforce.com with external systems using Salesforce Partner Web Services for approval and custom workflow solution.
  • Developed Salesforce.com site and customer portal for various organizational units and partners.
  • Developed custom Apex triggers for approval and custom workflow solution.
  • Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com.
  • Developed Salesforce.com triggers for custom objects as part of workflow rules.

Environment: Force.com, Apex, Data Loader, Import Wizard, Informatics, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls.

Confidential, Dallas, TX

Salesforce Consultant

Responsibilities:

  • Developed Salesforce.com workflow, rules and triggers using Apex for updating Users based on Location records.
  • Administered Salesforce.com applications and migrated code/data from different environments
  • Administered and supported CRM application for 30 users in marketing, customer service and sales.
  • Implemented Salesforce.com dashboards as per business requirements.
  • Developed Apex Triggers, Apex Classes and Test Methods and other queries.
  • Maintained roles, profiles and user accounts
  • Developed custom S-Controls with JavaScript and Apex Webservices.
  • Used eclipse for development environment
  • Designed and developed the application.
  • Involved in creation of users and profiles.
  • Developed dynamic salesforce.com visual force pages using JavaScript, Ajax toolkit and JQuery
  • Developed PHP applications and integrated with Salesforce.com using PHP toolkit for salesforce
  • Customized page layouts for Salesforce.com standard and custom objects.
  • Configured users' roles, permissions and profiles as per business requirement.
  • Implemented Salesforce.com S-control for calendar and integrated with campaign management and other Sales force applications.

Environment: Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API.

Confidential, Santa Clara, CA

Salesforce Consultant

Responsibilities:

  • Led corporate-wide implementation of Salesforce.com (SFDC) customer relationship management system.
  • Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
  • Handled day-to-day administration, maintenance and support of Salesforce modules for 50 users.
  • Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.
  • Implemented SFDC web-to-lead functionality into the corporate site and established 30 plus auto-assignment rules for routing to the appropriate internal party.
  • Analyzed and imported thousands of account and contact records, prior to using the SFDC import wizard, to ensure the accuracy of data for end users within the application.
  • Developed and maintained SFDC analytical reports and dashboards for management review.
  • Created product road map and external communication/rollout plan for several SaaS solutions.
  • Met regularly with interdepartmental work group to monitor and evaluate products; maintained partnerships with industry solution providers.
  • Analyzed policies with regard to customer service efficiency; recommended and implemented process improvements

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, third party tools.

Confidential

Software Engineer

Responsibilities:

  • Developed the web pages JSP, CSS, JavaScript.
  • Developed Business logic on Java beans and setup connection with database.
  • Written Store procedures and designed the database tables.
  • Involved in the security issues of SSO.
  • Involved in the data modeling, analysis of data, creation of database schema, tables.
  • Have worked on the development of reports and charts.
  • Parameter passing between different components in the provider objects.
  • Content Management of the Prime Sourcing Portal pages.
  • Creation of web and business components.

Environment: Java, JSP, HTML, SQL, JavaScript, CSS, Web Sphere

Confidential

Java Programmer

Responsibilities:

  • Designed and Developed Presentation layer in JSP and HTML and also Business layer.
  • Involved in the design sessions for the presentation layer and business layer which included understanding the functional requirements and suitably creating design documents describing the screen layouts and navigation paths for the presentation screens.
  • JFC (Swing ) is used for GUI screens.
  • Test cases were developed to test the application, which involved creation of test data to serve the above pages. The above pages were tested on windows and Linux platforms.
  • Written JDBC calls to persist the data in database and database tuning.
  • Involved in writing stored procedures and database triggers
  • Developed writing scripts for data gathering from various sites.

Environment: Java 1.4, JSP 1.2, HTML, Java Script, JFC (Swing), JDBC, SQL, PL-SQL procedures, Oracle 8i and Windows NT.

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