SUMMARY

• Offer 13 years of progressive system development life cycle experience, with expertise in project management, business analysis, data analysis, product testing, problem resolution, and product marketing
• Demonstrate ability to assess and respond to client - specific needs; conduct business process, cost / benefit, and system implementation analyses
• Expertly design, implement, modify, document, and troubleshoot complex technological solutions and processes; work closely with project sponsors to meet business and technical needs, maintain open lines of communication with stakeholders
• Determine project organization, methodologies, roles, and responsibilities; diligently document risks, introduce mitigation plans, efficiently resolve issues
• Facilitate communication with clients and hold Joint Application Development sessions; provide design summaries, project charters, project plans, and budget and schedule progress reports throughout entire process
• Strategically design, plan, and coordinate top-performing on-site and remote support teams; assign workflow and human resources for optimal coverage while containing labor costs
• Direct Quality Assurance efforts and User Acceptance Testing, provide technical support to team, personally oversee complex application features and technical designs; extensive background in regression, performance, load, integration, and specific functionality testing
• Depth of knowledge in the Banking, Healthcare Management, Insurance, Accounting, Payroll and Human Resources arenas; solid understanding of and ability to follow standard project management industry practices

TECHNICAL SKILLS:

• MS Office
• MS Project Server
• Visio
• FrontPage
• Lotus Notes
• Remedy
• HTML
• QuickBooks
• SharePoint
• Peoplesoft
• Oracle
• ADP
• Workday/Workday Studio
• Salesforce
• ReportsSmith
• HR Vantage
• NuView

PROFESSIONAL EXPERIENCE

Confidential - New York, NY

Sr HRIS Analyst

Responsibilities:

• Assisted in configuring Business Processes in Workday (adding notifications, editing definitions, creating condition rules)
• Worked on integration support between legacy system Peoplesoft and Workday
• Worked on position management, position, supervisory org, superior org, and compensation changes
• Used Workday Studio to create custom reports and integrations
• Managed action log for team and provided status updates to upper management
• Liaison between business and technology team
• Documented all processes and worked with business on changes/modifications
• Developed guides

Confidential - New York, NY

Project Manager

Responsibilities:

• Managed implementation of On Boarding Module in Success Factors
• Worked with team to refine business requirements
• Created test data/samples
• Created test scripts and scenarios for UAT
• Managed action log for team and provided status updates to upper management
• Worked with external service providers such as Aason for integration between Success Factors and Taleo
• Liaison between business, technology, and QA team
• Documented all processes and worked with business on changes/modifications
• Developed guides

Confidential - Highstown, NJ

Project Manager

Responsibilities:

• Managed team of production support analysts for Payroll, Benefits, Recruitment,Talent Management, Compensation and Onboarding modules for Workday
• Managed ticket queue and ensured 1 day SLA
• Trouble shooted, identified, and resolved configuration and data issues between Taleo/Peoplefluent and Workday Integration
• Created EIB templates for mass data uploads into Workday
• Provided administrative support: resetting passwords/creating supervisor organizations/buddy supervisors
• Created test scripts and scenarios for UAT
• Created workflows in Visio on a Day 2 production
• Maintained data and ensuring both development databases are in sync
• Created reports/queries out of Workday on scheduled and ad hoc basis
• Worked with external service providers such as Aon Hewitt support to rectify data discrepancies
• Created job aides and material for end users
• Documented all processes and working with business on changes/modifications

Confidential - Jersey City, NJ

Data Quality Project Manager-Mortgage Banking

Responsibilities:

• Project Manager for Data Quality team within the MBT (Mortgage Banking Technology) and Controls Program; responsible for root cause analysis, measurement, control and target state assessment of data quality issues within Mortgage Banking.
• Partnering with Consumer and Community Banking Data Management team on all CCAR (Comprehensive Capital Analysis Review) data quality issues across all LOBs
• Worked on regulatory reports for IHC including FRY-9C, FRY-15 etc
• Managing a team of Data Quality Analysts to ensure information provided for data quality assessment and root cause analysis is accurate
• Proactively managing day to day data quality identification, research and remediation efforts
• Partnering with Data Stewards, lines of business and application development areas to drive defect remediation, quality opportunities and development intake prioritization activities
• Presenting progress updates, analytical findings, and briefings to the team, senior management, and business partners

Confidential - New York, NY

HRIS Strategic Consultant

Responsibilities:

• Strategic consulting on the Human Resources Operations & Systems department/team focusing on Global implementation and integration of Peoplefluent Applicant Tracking System (ATS) and Workday
• Worked on data integrity between Peoplefluent, Data Warehouse, and Workday
• Worked with Talent Acquisition team on DTP’s and all business/user requirements documents, including detailed workflows and notifications/triggers within the system
• Worked with Workday Studio on managing existing integrations
• Executed all User Acceptance Testing (UAT) for integration in Japan, Latin America, UK, and the US
• Worked on full life-cycle implementation of SalesForce CRM Solution
• Identified current and future information needs and opportunities through strategy discussions with upper management (VPs, SVPs, Compliance Officers, Technology Leads, SMEs, Vendor & Implementation Partner)
• Managed the planning and delivery of requirements, testing, operational readiness and implementation specifics supporting technical integration work
• Provided oversight to define and refine business requirements into a salesforce.com functional design that leverages the standard capabilities and enhancements where needed to support specific needs
• Lead in developing ‘tobe’ operational readiness (e.g. business process re-engineering, workflows, manuals, etc.) supporting all business aspects of systems implementation
• Contributed to overall program and project plans, develop tests and implement requirements, including needs, related policies, procedures, workflows, and performance measurements
• Facilitate and/or participate in meetings with vendors, implementation consultants, program/project manager, and business and technology teams to support deliverables and project specifics
• Developed & supervised a cut-over plan, strategy, material; Facilitated individual and group, in-person, online to up-to 200 users using ‘train the trainer’ approach
• Managed all post-go live activities ensuring 1 day SLA in Salesforce
• Created custom reports, dashboards, and workflows in Salesforce

Confidential - Scotch Plains, NY

HRIS Consultant

Responsibilities:

• Customized and implemented Track-it (HR Small Business Edition (SBE) Self Service Module in line with user needs; documented requirements, determined application functionality, designed reports and processes, executed configuration, planned all testing, and prepared product for deployment to production
• Generated functionality matrix, entity relationship diagrams, functional decomposition diagrams, business process modeling, and workflow charts; additionally prepared all procedural, communications, and implementation plans
• Created test scripts and cases, directed system testing and parallel processing
• Generated standard and ad hoc reports including but not limited to terminations, headcount, compensation, and turnover

Confidential - New York, NY

HRIS Operations Consultant

Responsibilities:

• Offered necessary onsite administration along with proper quality control measures for ensuring the entire project finish on time and within budget regarding interface implementation between HRIS system Nuview and all benefit providers
• Conducted in-depth client interviews to define business requirements and effectively customize software; responded to RFPs, and delivered on-site consultations
• Managed automation of data flow between Payroll system Ascentis and Stock Administration system Transcentive
• Implemented nightly automated feeds to Technology department in efforts to decrease manual maintenance of user accounts
• Produced prioritized task lists, determined resource allocations, delegated responsibilities, and facilitated on-time delivery; provided status updates throughout process
• Formulated and documented project integration and implementation plans, specifications, data flow diagrams, data dictionary, responsibility matrices, mapping spreadsheets, user guides, installation instructions, database setup, and client-specific configurations
• Performed GAP Analysis across data feeds and captured unique data elements to reduce redundant data, improve data quality, and overall provided accurate daily reports to the end users with extensive use of Excel, PowerPoint, MS Project, SharePoint, SQL, and other office applications for all reporting, presentations and status communications
• Managed cost budget to allocate overall cost estimate to individual tasks
• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC
• Managed technical resources as well as authored Statement of Work
• Lead all year end related projects; open enrollment, compensation planning, performance management, stock re-distributions
• Produced ad hoc reports and metrics to meet needs of upper management

Confidential - New York, NY

Technology Project Manager/Consultant

Responsibilities:

• Developed detailed project plan regarding decommissions and consolidations of other Citigroup locations following Agile Methodology and SDLC. Project Plan included all key workflow disciplines including Business Modeling, Requirements, Analysis and Design, Implementation, Test, Deployment, Configuration/Change Management and Project Management.
• Prioritized and managed the day to day technology operations at all NY and NJ locations with regards to moves, adds/changes on trading floor as well as back office and executive locations.
• Documented requirements and recommendations following detailed systems assessment in conjunction with end-users and business units in new locations; provided executive-level design summary and anticipated potential issues
• Applied strong technical and organizational skills toward creating custom reports and processes, configuring product, planning and directing system testing and parallel processing efforts, overseeing UAT, and tracking and resolving defects as pertaining to move
• Identified and reduced risks to make sure projects are delivered in a timely fashion
• Scheduled time and resources and maintained inventory of all devices
• Managed project plan execution and closely monitored change in-scope

Confidential - New York, NY

Sr. HRIS Analyst

Responsibilities:

• Maintained Time Warner customized version of PeopleSoft called HRDC
• Worked closely with client to define project requirements for Global Benefits and HR Operations’ Business Continuity Plans and identify impacts upon platforms; coordinated development, testing, and deployment to production
• Played integral role in unit, integration, system, and regression testing process; created customized test cases and procedural documentation, maintained plans for ongoing application fixes and enhancements, identified anticipated results, and communicated findings to Corporate Security, IT/Developers and Upper Management
• Team Lead in all aspects of data conversion loads and single client feeds for dept outsourcing project
• Managed Data Quality Metrics for internal Data Warehouse
• Coordinated and consolidated results for Employee Survey Data for staff and vendors

Confidential - Bethesda, MD

HRIS Analyst/Consultant

Responsibilities:

• Prepared business requirement documentation for Time and Attendance system implementation at Corporate Headquarters, including interface requirements, use case documentation, and assisted with test script creation and execution, as well as performing system gap analysis.
• Maintained Lockheed Martin customized version of Peoplesoft called LMPeople
• Documented best practices, completed data mapping exercise to demonstrate correlation between newly designed forms and database fields, and partnered with Development, Marketing, and Legal teams, as well as geographically dispersed business users
• Conducted weekly team meetings on automation of processes using Kaizen/Six Sigma procedures
• Researched/developed new procedures for running reports via Access based tools such as SALSA, SPOT, SRA,& SMS
• Maintained Learning Management System (LMS) and Performance Recognition System (PRS)
• Provided requisition data using Resumix and Staffing Management System (SMS)
• Ran ad hoc reports for Corporate Operations (Headquarters, Shared Services, Enterprise Systems)

Confidential - Bronx, NY

HRIS Analyst

Responsibilities:

• Managed implementation of an export between Insurance carrier and HR Vantage database
• Produced detailed MS Project plans with scheduled tasks and milestones, constraints, formatted the critical path via WBS GANTT charts
• Documented best practices, completed data mapping exercise to demonstrate correlation between newly designed forms and database fields, and partnered with Development, Marketing, and Legal teams

Confidential - New York, NY

HRIS Analyst

Responsibilities:

• Worked with Project Manager on a full (Sun/Unix) Lawson implementation: Human Resources, Payroll, Benefits, Time Accrual, Financials, Pay to Bill, and Employee and Manager Self Service
• Provided excellent customer support; oversaw development and implementation to ensure client needs were met
• Compiled, analyzed, and reported on complex product data to improve product development, project delivery, and workflow through identification of product user patterns and use of technological solutions
• Conducted Business Process Analysis and composed office organizational/structural report
• Managed part time personnel on various projects and tasks
• Supervised the input/maintenance of new data and changes into the system
• Created HR reports via Lawson desktop and the web reporting modules
• Assisted configuration of web based Employee and Manager Self Service