SUMMARY

• Over 7 Years of IT experience that includes 3+ years of experience in Salesforce.com CRM Platform as an Administrator and Analyst along with 4 years of experience with Java technologies.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented Picklists, Dependent Picklists, and Lookups, Junction objects, Master detail relationships, Validation and Formula fields to the custom objects.
• Expert in generating and analyzing custom reports and dashboards.
• Extensive experience of using declarative features like validation rules, workflows, approval processes, Escalation Rules, sharing rules automation for satisfying complex business process automations.
• Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation.
• Possess comprehensive understanding of CRM business processes like Campaign, Lead, Account and Case Managements, Forecasting, and Call Center.
• Extensive experience of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
• Experience working with Zuora Billing platform.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Good experience with SOQL, SOSL, Relationships and Lookups.
• Hands on experience in SFDC Development using the APEX classes and Triggers.
• Experience working with Workflow, deployment process and fixing the Validation rules.
• Provided customer with best practice solutions as related to Salesforce CRM.
• Gained a strong knowledge of data - modeling, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.
• Strong work ethics, taking ownership of all duties and responsibilities and meeting management objectives.
• Experienced in working with different software development methodologies like Agile and Scrum.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments and ability to think out-of-the-box.

TECHNICAL SKILLS

Sales Force Technologies: Salesforce CRM, Salesforce SFA, S Controls, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Data Loader

Sales Force Tools: Force.com Explorer, Force.com, Data Loader, Force.com Platform(Sandbox and Production)

Languages: SQL, HTML, XML, Apex, Java.

Databases: SQL Server, TOAD, Oracle.

MS-Suite: MS-Word, MS Excel, MS-Project, MS Outlook.

GUI Tools: Rational Rose, and XDE.

Operating Systems: Windows NT/2000/XP Pro/Vista, Windows Server 2000/2003/ 2008.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Salesforce Administrator

Responsibilities:

• Worked as an Administrator to perform detailed analysis of business and technical requirements and designed robust, secure and scalable the solution.
• Worked as an Administrator for Zuora platform and on implementing customer Invoices.
• Worked on the flow andimplementing from salesforce to Zuora Billing system
• Send invoices to customers by email or submit to customer payment portals
• Performed data migration from MS Outlook, Excel to Salesforce using Data Loader.
• Worked on DocuSign and performed all the actions necessary.
• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts and Accounts depending upon user roles, and groups.
• Developed and implemented Service Console for company helpdesk
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish many-many connectivity among objects.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Responsible for creation of users, roles, profiles and customization of reports and dashboards as per the client requirement. Defined lookup and master-detail relationships on the objects.
• Created Custom Objects, Tabs and Page Layouts as per the requirement.
• Worked on standard salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Reports and Dashboards.
• Implemented Reports on Pipeline, Opportunity created, Leads to Opportunity conversion, Views of Sales Cycle, cases generated.
• Implemented web based case management automation - Web to Case
• Implemented Self-Service Portal and helped users in resolving ticketing issues.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed various HTML Email templates for Auto-Response to customers.
• Created custom report types like summary and matrix reports to track pipeline insight, program opportunities.

Environment: DocuSign, Zuora, Service Cloud, Data Loader, Custom Objects, Custom Tabs, Workflow & Approvals, Reports, Security Controls, Sandbox data loading, Data Loader.

Confidential, Jersey City, NJ

Salesforce Administrator

Responsibilities:

• Worked in a team as Administrator to perform detailed analysis of business and technical requirements and designed robust, secure and scalable the solution.
• Analyzed the business requirements and mapped to Salesforce.
• Performed data migration from MS Outlook, Excel to Salesforce using Data Loader.
• Provided analytical support for multiple, complex projects simultaneously while meeting the deadline established timelines, work plans.
• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts and Accounts depending upon user roles, and groups.
• Used field level security along with page layouts to manage access to certain fields.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish many-many connectivity among objects.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic
• Designed various HTML Email templates for Auto-Response to customers.
• Created custom report types like summary and matrix reports to track pipeline insight, program opportunities.

Environment: Service Cloud, Data Loader, Custom Objects, Custom Tabs, Workflow & Approvals, Reports, Security Controls, Sandbox data loading, Data Loader.

Confidential, Herndon, VA

Salesforce.com Administrator

Responsibilities:

• Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Performed the roles of Salesforce.com Administrator in the organization.
• Integrated product details between SFDC CRM with client’s Order Management application using Apex Web Services.
• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Responsible for creation of users, roles, profiles and customization of reports and dashboards as per the client requirement.
• Defined lookup and master-detail relationships on the objects.
• Implemented new enhancements, including creation of custom objects, custom fields, custom tabs.
• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, objects, and reports) to meet business requirements.
• Created Custom Objects, Tabs and Page Layouts as per the requirement.
• Worked on standard salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Reports and Dashboards.
• Designed Workflows, validation rules, assignment rules and Approval Process.
• Implemented Self-Service Portal and helped users in resolving ticketing issues.
• Designed various HTML Email templates for Auto-Response to customers.
• Assigned profiles and roles to users as per the organizational requirements.

Environment: Service Cloud, Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox, Data Loader, ANT migration tool.

Confidential, New York, NY

Salesforce.com Administrator

Responsibilities:

• Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts, Cases and Accounts depending upon user roles, and groups.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Analyzed the business requirements and mapped to Salesforce.
• Integrated Salesforce with in-house legacy systems using Apex web services and outbound messaging.
• Designed workflow rules, validation rules, assignment rules, email alerts and templates.
• Implemented complex approval processes to ensure proper authorization.
• Defined object and field level security.
• Designed page layouts, components, custom reports.
• Used sandbox mode for testing and migrated the code to the production instance in installments.
• Implemented new enhancements, including creation of custom objects, custom fields, custom tabs.
• Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies.

Environment: Sales cloud, Windows XP, Force.com Platform, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com, Workflow & Approvals, Reports, Force.com, SalesForce.com Sandbox, and Email Services.

Confidential, Washington, DC

Java Developer

Responsibilities:

• Developed the module using the MVC based frame work.
• Involved in applying agile methods for different phases of the module.
• Involved in developing different pages and controls using HTML, JSP and JSP Custom Tag Libraries.
• Responsible for planning in migration of IBM Lotus Notes/Domino applications to J2EE environment
• Developed different Servlets for each page that controls the flow of data.
• Involved in developing different data grids by using JSP and Custom Tags.
• Developed Utility Classes in java for accessing database using Stored Procedures.
• Developed and tested different unit test cases using Junit.
• Involved in front end validation using Java Script.
• Involved in preparing java documentation for different files.
• Involved in applying the page, control level security for different users.
• Involved in the HIPAA inbound and outbound transactions.
• Conducted and prepared unit test documents.
• Used Rational Clear Case for version control.

Environment: Rational Clear Case, Oracle 9i, Lotus Script, Windows XP, Java (JDK 1.4), J2EE 1.4, Web Services, WebSphere, JSP, Servlets,, Java Script, MVC frame work.

Confidential

Java Developer

Responsibilities:

• Involved in analysis and design of the several modules in the Project.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Participated in planning and development of UML diagrams like Use Case Diagrams, Object Diagrams, Class Diagrams and Sequence Diagrams to represent the detail design phase.
• Designed and developed technical specifications using design patterns and OO methodology.
• Created HTML, CSS, and DHTML pages for front-end.
• Used JSP for developing the web pages with HTML and Servlet as a controller for web pages to develop the application on MVC design pattern.
• Developed presentation tire using HTML, JSP, and Java Script.
• Involved in the configuration, development, and deployment of JSPs & Servlets in Web logic Test Environment
• Involved in all phases (Unit/Integration/System) of testing.

Environment: Java Server Pages, JavaScript, Servlets, UML, HTML, SOAP, XML.

Confidential

Java Developer

Responsibilities:

• Involved in various phases like design and development using Rational Unified Process.
• Used Rational Rose for the Use Case Diagrams, Class Diagrams and Sequence Diagrams to represent the detailed design phase.
• Developed a web-based reporting for Credit Monitoring System with HTML, JSTL 1.2, custom tags.
• Designed and ImplementedJSPfor betterUser Interfaceto get Desired Look and Feel.
• Implemented JDBC for database manipulation.
• Involved in Integration testing, Bug fixing and documentation.
• Written use cases for unit testing using Junit.
• Distribution of roles and responsibilities across various layers of processing.
• Business appropriate components and render retrieved information.
• Participated in database design using Oracle9i.

Environment: HTML, XML, SOAP, JavaScript, Servlets, CVS 2.0, Oracle, UNIX.