SUMMARY

• Over 6+ of Extensive IT experience in application design, customization, development, support on Salesforce.com, Force.com platform, Web based application using Apex, Java technologies.
• Extensive 4+ years working on Salesforce.com CRM as a Salesforce Business Analyst and Administrator.
• Certified Salesforce administrator.
• Ability to efficiently analyze and interpret data using Salesforce.
• Expertise in Sales and Service cloud platforms.
• Well versed in Administration setup such as manage users and data management.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Implementation experience on using Apex Language (Classes, Controllers & Triggers), VisualForce pages, Custom tabs, Custom Objects, S - Controls, Reports, Analytical Snapshots and Dashboards.
• Strong requirement gathering experience using JAD sessions & Conducting User interviews with expertise in creating project documents such as BRD, FRD, SRS, Test Plan, Test Case, UAT document.
• Knowledge in creating various UML diagrams like Use Case diagram, Activity diagram and Sequence Diagram.
• Efficient in understanding the business requirements and creating custom apps, custom objects and fields, relationships, page layouts, validation and workflow rules.
• Experienced in creating public groups, different types of reports and dashboards.
• Experienced in creating public, private and unlisted Chatter Groups to collaborate with other team members while working in a team.
• Hands on experience implementing Security/Sharing rules, configured Permission Sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Efficient in using the translation workbench and creating mass emails using various templates such as text, html, custom html and Visualforce.
• Experienced in working with various Salesforce apps such as Roll Up Helper, Field Trip, Jitterbit Data Loader, MailChimp, DupeCatcher and also mobile apps such as Evernote for Salesforce, Cirrus Insight.
• Accurate in setting the appropriate workflow and validation rules on the given data.
• Experienced in using the Data Import Wizard, Data Loader and Jitterbit Data Loader data migration tools.
• Experienced in adding campaign members from contact, lead and person account reports.
• Experienced in managing campaign members and updating the status of campaign members using campaign history related list, manage members, and from a CSV import file.
• Precise in setting up the user permissions as an administrator for accurate and secure data analysis.
• Experienced in using Eclipse IDE.
• Experienced working in Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.
• Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.

TECHNICAL SKILLS

Programming Languages: Java, C

Scripting Languages: TCL, Perl

Data Analysis Software: Salesforce.com, SAS, Microsoft Office 2003, 2007, 2010

Operating System: Windows XP, 7, 8, Unix/Linux

PROFESSIONAL EXPERIENCE

Confidential, Fortworth, TX

Salesforce.com Administrator/Analyst

Responsibilities:

• Administrator of Salesforce.com CRM application responsible for configuring and maintaining user security settings as per organizational policies.
• Involved in functional requirement gathering, Business Analysis, scope definition and designing of functional solutions leveraging Salesforce.com.
• Responsible for design and development of client Salesforce.com implementations.
• Implemented Salesforce.com to deliver email marketing campaigns externally to customers to strengthen relationships.
• Created project plan to implement sales automation to track contract opportunities and leads generated from marketing campaigns.
• Analyzed pipeline and forecasting trends for sales and marketing reports.
• Responsible for performing administrative and configuration functions in Salesforce.com CRM such as create/modify Objects, different types of fields, manage users, security settings, permission sets, etc.
• Created different types of reports and dashboards.
• Used Data loader for data management.
• Prepared test plans, test cases to test the various functionalities of salesforce.com implementation.
• Created user manuals and Standard & Procedure documents.
• Represented the Support team in project meetings for new applications and solutions, communicate support requirements.

Confidential . Rochester, NY

Senior Salesforce.com Analyst

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Lead and develop strategy for enhancing systems to meet business needs, and mapped client business process and requirements onto the capabilities of Salesforce.com and the Force.com platform.
• Experienced working with Standard objects such as Leads, Accounts, Contacts, Opportunities, Products, Chatter, Cases, etc.
• Designed, developed and deployed the Custom objects, Components, VisualForce Pages to suit to the needs of the application.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Maintained Sharing according to territory scale and assigned various Sales and marketing team needs.
• Experience on developing the force.com platform to meet the various internal needs of healthcare domain.
• Collaborated with chatter to make the internal team aware of the ongoing development.
• Worked with Data loader for loading the attachments into salesforce.com.
• Analyzed and converted business workflows to Salesforce workflows and assigned workflow alerts.
• Created public, private and unlisted Chatter Groups to collaborate with other team members while working in a team.
• Created and customized different report types, reports and dashboards for team and organization use.
• Integrated with Microsoft Access and Microsoft Outlook in maintaining the scheduled tasks and events.
• Interacted with various vendors to integrate external website to salesforce for web to lead process.
• Implemented the translation workbench for enabling the multilingual features for the company.
• Created mass emails using various email templates such as text, html, custom html, Visualforce. Also, used MailChimp to send mass emails.

Confidential, Islandia, NY

Salesforce.com Business Analyst/Administrator

Responsibilities:

• Involved in project to understand the business needs and objectives of the system.
• Interacted with the end users and stakeholders, involved and gathered technical requirements for the integrated system.
• Interacted with users and different teams, involved in the application development for better development, understanding of the business, and IT process.
• Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings.
• Created Custom Fields, Custom Reports, Field help, Custom Formulas, and Field History Tracking.
• Linked notes, documents and files from Evernote to corresponding Salesforce user records.
• Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Workflow Approvals.
• Customized Applications, Page Layouts, Lookup Fields, Standard Related Lists, Tabs, and defined dependent Pick Lists.
• Customized Dashboards to track project status and performance of business centers.
• Participated in JAD sessions for requirement gathering, analysis, and design.
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Salesforce Objects. Used it to read, extract and load data from comma separated value (CSV) files.
• Generated weekly status reports and Ad-hoc reports to monitor the progress and identify critical points to reallocate resources and Decision support for Software Development Life Cycle.
• Integrated the Web Services for extracting the data from external systems.

Confidential, KS

Salesforce.com Business Analyst /Administrator

Responsibilities:

• Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them.
• Worked extensively with various Salesforce objects such as Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Designed and implemented Custom Objects, Page Layouts, and Custom Tabs to suit application needs.
• Added campaign members from contact, lead and person account reports.
• Managed campaign members, updated the status of existing campaign members from the campaign history related list, manage members, and from a CSV import file.
• Created follow-up campaigns.
• Created Profiles and Roles based on organizational role hierarchy, implemented Record-Level and Field-Level security and configured their sharing settings.
• Performed Data Analysis and migrated data from SQL Server database to Force.com platform using the Data Loader. Also, used Jitterbit Data Loader for data migration.
• Designed various Communication Templates.
• Created Workflow Rules and defined related tasks, email alerts, and field updates to automate processes.
• Customized Dashboards to track usage for productivity and performance of sales teams.
• Worked with Field Trip app to keep a track of the used fields.
• Used Cirrus Insight app for integrating Google apps such as Gmail and user Salesforce records.

Confidential - Bartlesville, OK

Analyst/Java Developer

Responsibilities:

• Created Use Case diagrams, Class Diagrams, Sequence Diagrams, and Deployment Diagrams.
• Analyzed data and involved in creating reports using SQL queries for all issued Action items.
• Prepared UML artifacts viz. Use Cases, Activity Diagrams, recommended by RUP (Rational Unified Process) for requirements.
• Developed Web components using Servlets, JSP’s, tag Libraries, XML, Struts and UML.
• Used Eclipse as an IDE and Apache Tomcat as an application Server.
• Testing and debugging the project for proper functionality and documenting modules.
• Developed Client request validations and processing using JavaScript.
• Developed application code using Core Java and J2EE (Servelets, XML) in Eclipse tool.
• Developed Session and Entity Beans to implement business functionality.
• Worked on XML conversions and Validations.
• Integrated Java with Salesforce while working with Force.com REST APIs. Used Hibernate and Spring frameworks.
• Worked with Salesforce Data.com Java SDK.
• Implemented Apex Triggers for top-level standard objects such as Contacts, Accounts and custom objects.
• Integrated Java with Salesforce using webservices through JSP UI.
• Worked with various Salesforce apps such as Roll Up Helper, Jitterbit Data Loader and DupeCatcher.