SUMMARY

• A highly accomplished and results driven Information Technology professional offering over 7 years of extensive experience designing, developing, and implementing state of the art CRM solutions within diverse fast - paced environments.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experience in customizing Data model of Salesforce.com CRM using workflows, triggers, validation rules, and approval processes.
• Experience in creating or modifying the apex Custom settings, custom labels etc.
• Expert Level Experience in testing.
• Experience in complete security model by using Profiles, Permission sets, Organization wide settings, Roles, Owner based sharing rules, criteria based sharing rules, Manual sharing, Account Teams, Opportunity Teams.
• Experience in case management by using assignment rules, escalation rules, case comments and console.
• Experienced working with clients to map out Business processes and providing viable solutions that increase adaptation, efficiency while delivering ROI by reducing operation costs.
• Experience working on professional service teams to deliver solutions to clients from different domains with different needs. Adept at driving business needs from idea to delivery.
• Acquainted with SalesForce.com sales policies and procedures.
• Experienced in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.
• Extensive experience in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads,
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Worked on Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Extensive experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats and design of Dashboards.
• Experience in Salesforce development including VisualForce Pages, Apex Classes, Triggers, and various other components as per the client and application requirements.
• Installed Apps from AppExchange, Configured and maintained user Security Permissions in compliance with organizational needs.
• Experience in deploying enhancements and requirements using Packaging, Change Sets and Eclipse.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Extensive experience in data migration and integration using Apex Data Loader, Dataloader.io, Jitterbit.
• Good knowledge in Quality Assurance, and QA Analyst in projects environments with onsite-offshore coordination, leadership and mentoring roles in creation and execution of QA testing processes, test strategies, test plans, bug tracking and documentation.
• Possess excellent communication, interpersonal and analytical skills along with can - do attitude.
• Proficient in test-driven and agile development.
• Excellent Presentation, time management & organization skills. Good team player and a fast learner by adapting to the conditions.

TECHNICAL SKILLS

Salesforce Technologies: Apex, Visual Force, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, Force.com IDE, Eclipse, Apex Data Loader, and Web Services Integration using SOAP & HTTPs.

Salesforce Tools & Integration: Force.com Eclipse IDE Plug-in, Force.com Migration Tool, Force.com Data Loader, Dataloader.io, Cast Iron Systems, Force.com Platform (Sandbox and Production), Jitterbit

Languages: Apex, Java, SQL

Operating Systems: Windows and Unix

Documentation Tools: MS Office, Microsoft Professional

Web Technologies: HTML, CSS, XML, Java Script

Databases: SQL, MySQL, RDBMS

PROFESSIONAL EXPERIENCE

Confidential, Fort Lauderdale, FL

Salesforce Consultant

Responsibilities:

• Created custom objects by relating them to standard objects or to other custom objects.
• Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• It is a Merger & Acquisition Project and it deals with coordinating with both parties to identify the data that needs to be moved from one Salesforce org to the other.
• Attended meetings and interacted with various business team members to gather the requirements.
• Prepared the Functional requirements document based on the requirements from the Business SME's.
• Developed the Data Mapping files and Loaded the data from One Salesforce Org to another Salesforce Org using Data Loader Tool.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Proactively discover the underlying business goal and needs.
• Provide solutions to problems faced by client.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Manage page layouts, fields, and system interface/capabilities.
• Created and manage Workflow Rules, Field Updates and E-mail Alerts.
• Created different Custom objects, Formula Fields, Custom fields for various business needs.
• Implemented business logic for case Routing.
• Used different Visual force Email Templates to automate the business process.
• Involved in Mass imports and exports of data.
• Worked extensively with Word, PowerPoint and Excel
• Customized tabs for among different business users groups and business centers.

Confidential, FL

Salesforce Administrator

Responsibilities:

• Experience in maintaining and enhancing the already implemented business process.
• Created new profiles, roles and its associated custom requirements according to requirements of the organization.
• Created custom objects by relating them to standard objects or to other custom objects.
• Created Custom Tabs, Fields and related lists, Workflows rules and Approval processes and Sharing and Security rules.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed several custom reports for both standard and custom objects.
• Created Case management using Email to case for the sake of customers or partners.
• Created custom links, buttons, text-areas and Email templates.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards in Sales Cloud.
• Created custom labels and worked with custom settings.
• Supported in SFDC application as application support for end user.
• Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas.
• Created various Reports (summary reports, matrix reports and joined reports) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Used features like Data Loader to migrate data for applications and created the CSV import file updates for records into contacts and different objects using Data loader.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Confidential, Chicago, IL

Salesforce Consultant

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Manage page layouts, fields, and system interface/capabilities.
• Create and manage Workflow Rules, Field Updates and E-mail Alerts.
• Experience in Agile methodology for Requirements gathering.
• Created different Profiles and Users.
• Designed and deployed the Custom objects, Custom tabs, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts to suit to the needs of the application.
• Created different Custom objects, Custom fields for various business needs.
• Worked with the Salesforce to Salesforce functionality and automate the process for record sharing from one organization to another organization using Dataloader.
• Hands on experiencein Administration setup like managing Users, Security Controls and Data Management.
• Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Good experience in using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Involved in Mass imports and exports of data.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user Roles and Profiles.
• Customized tabs for among different business users groups and business centers.

Confidential, IL

Salesforce Administrator

Responsibilities:

• Designed and developed various Custom objects, Custom tabs, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Configured and maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule.
• Worked extensively with the business sales and marketing teams for gathering business requirements and effectively communicated guidelines regarding project scope and project estimation timelines on a regular basis.
• Created and deployed Several Reports using salesforce.com platform.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Whenever there is change of User in the organization, managing access permissions for the underlying data in user modules as per the profiles defined and managing ownership of records.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Confidential, San Jose, CA

SFDC Administrator

Responsibilities:

• Experience in maintaining and enhancing the already implemented business process.
• Been an active member in developing the application working with the End user and the business analyst on the team as per requirements.
• Created new profiles, roles and its associated custom requirements according to requirements of the organization.
• Identified and established the sharing rules for restricting access to business objects such as opportunities, leads and cases etc.
• Created custom objects by relating them to standard objects or to other custom objects.
• Created Custom Tabs, Fields and related lists, Workflows rules and Approval processes and Sharing and Security rules.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Created several dashboards, new record types, and workflows.
• Used SOQL queries to fetch the data from schema in salesforce.com
• Created Case management using Email to case for the sake of customers or partners.
• Created custom links, buttons, text-areas, Email templates
• Created multiple Visual Force pages by importing HTML editor and used CSS and JavaScript for designing Visual Force pages.
• Created custom labels and worked with custom settings.
• Supported in SFDC application as application support for end user.
• Using password protected links when sharing the data with the non-Salesforce users using visual force page.

Confidential, OH

SFDC Consultant

Responsibilities:

• Worked closely with various business teams and performed detailed analysis of business and technical requirements and designed the solution by using SalesForce.com (SFDC).
• Created Custom Objects and fields for transactional and contractual information.
• Encrypted sensitive data with Encryption Fields feature.
• Wrote apex triggers and classes, created several dashboards, new record types, workflows.
• Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Used field level security along with page layouts to manage access to certain fields.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Developedworkflowsand approval processesfor opportunitiesand products/ assets management and alsoIntegrated SFDC with external back office systems.
• Worked on Unit testing, for the customizations and developments done during the project.
• Provided the training to the internal business users to use the application and develop their own custom reports.

Confidential, KS

SFDC Consultant

Responsibilities:

• Created Custom Objects related them to Standard Objects and other Custom Objects.
• Created Custom fields, Tabs, Workflows Alerts and Actions and Approval processes and applied necessary Validation rules, Roles, Profiles, Email Templates, Sharing and Security rules.
• Used Big Machines for Configuration, Quoting, Pricing (CPQ) & Proposals helps you increase profits by streamlining sales processes from customer inquiry-to-order.
• Capabilities include Guided Selling, Product Configuration, Quote Generation, Complex Pricing & Discounting, Approval Workflow, Proposal Generation, and Integration to ERP.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Experience in migration data between sandboxes and production
• Developed Custom Reports and Dashboards. Experience in Matrix and summary reports.
• Created sliders, custom buttons, and auto-grow text areas and imported HTML editor into Visual Force pages. Involved in working with CSS and Java Scripting while designing the Visual Force Pages.
• Written SOQL queries to fetch the data from the Salesforce schema.
• Worked with Custom labels and Custom Settings.
• Involved in SFDC application support for end user.

Confidential, MD

Salesforce Administrator

Responsibilities:

• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards on Sales Cloud.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Performed Integrations with the third party tools.
• Worked on the various test classes in the organization to increase the coverage.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data cleanup.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Developed custom Apex triggers for approval and custom workflow solution.
• Developed triggers on the process instance and work items to get the next approver in line using which users were able to integrate with the third party tool.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com.
• Extensively worked on Partner portals and designing logic for this functionality
• Developed VisualForce pages for customizing the UI for partner users
• Implemented escalation rules, automatic case generation and their escalation to call center representatives, and generated email alerts for quick issue resolution.
• Developed custom wizards for case management using VisualForce pages.
• After development changes are done for each task, follow-up with QA team for testing. Updated the changes accordingly if needed
• Document the configuration and development changes and follow the plan during the release process
• Created Salesforce.com workflow rules for custom objects.

Confidential

Java Developer

Responsibilities:

• Involved in Analysis, Design and Development of different phases of the Process Flow module.
• Developed the web interfaces for Process Flow using JSP technology, which provides flexibility in page design and makes easy for maintenance and modifications.
• Scripting of Test cases based on the Specifications received for the request.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Responsible for Coding using JSP, Java Servlets and XML.
• Responsible for proactively monitoring performance, diagnosing problems and tuning queries and databases.
• Used PL/SQL extensively to generate stored procedures and functions to use with Java.
• Involved in implemented all components of the application including database tables, client-side web programming and server-side java programming.
• Solid understanding in Object-Oriented analysis and design. Worked on various Design Patterns, UML and Enterprise Application Integration.