We provide IT Staff Augmentation Services!

Salesforce Developer/administrator Resume

0/5 (Submit Your Rating)

Hartford, CT

SUMMARY

  • Overall 7+ years of professional experience in the IT Industry as Software Developer and Administrator, which includes 4+ years of experience in Salesforce CRM and Force.com platform as a Developer & Administrator and around 3 years of experience on ITIL service operations and continuity management.
  • Developed Custom Objects, Custom Controllers, Administration, Configuration, Customization, Implementation, Data Migration and Support of Salesforce CRM.
  • Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs
  • Worked on and has good understanding on various SFDC standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Cases and Solutions.
  • Developed Validation Rules, Workflows and Approval Processes for Automated alerts, new Tasks, field updates, and Email generation according to application requirements.
  • Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for Data migration and management in bulk.
  • Created Page layouts, Search layouts to organize fields, custom links, related lists, and other components on record detail and edit pages.
  • Implemented Pick lists, Dependent pick lists, Lookups, Junction objects, Master detail relationships, Validation and Formula fields to the custom objects.
  • Work experience in Designing of Custom objects, Custom fields, Role based page layouts, Custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers Triggers, and various other components as per the client and application requirements.
  • Developed and worked on different Salesforce.com environments such as Sandbox and Production.
  • Experienced working on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes.
  • In - depth knowledge on ITIL Service Operations - Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting and Integrations.
  • Good understanding of IT Help Desk and service management along with good understanding of ITIL Framework.
  • Capable of working as a Key Facilitator in enabling clients to achieve their strategic objectives and goals by designing and implementing business solutions.
  • Determined and resourceful, ability to multitask, quick to grasp new ideas and finds challenges stimulating. I enjoy analytical work, interaction with clients and committed in delivering high quality and timely results.
  • Able to build strong, sustainable relationships with internal and external individuals. Perform effectively under high pressure situations. Maintain highest ethical standards.
  • Worked closely with business users to enable business process using SFDC.
  • Highly motivated and effective team player with strong analytical & excellent problem solving skills.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force, Apex Web Services, Workflow & Approvals, Dashboards, Reports and Custom Objects, Validation Rules, Process Builder, Lightening Components and Salesforce1

Web Technologies: HTML

IDE Tools: Eclipse, MavensMate and Force.com IDE

Programming Languages: C++, SQL, Core Java and Apex.

Design Tools: StarUml, Microsoft Visio

Analysis: SRS, BRD, FRD, Non-FRD, USE CASES and TEST CASES

Data migration Tools: Apex Data Loader and Custom Import wizard.

Deployment Tools: Change Sets, Force.com IDE, MavensMateForce.com Migration Tool (ANT), Work Bench

Monitoring Tools: ServiceNow, Resolve IT, Virtual Change, HP Insight, Tivoli, Alarm-Point, BM Patrol and Cognos

Databases: Oracle 9i/10g/11g

PROFESSIONAL EXPERIENCE

Salesforce Developer/Administrator

Confidential, Hartford CT

Responsibilities:

  • Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
  • Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Used merge Fields to create Email Templates for Visualforce.
  • Developed interactive VisualForce Pages to save time for users.
  • Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
  • Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
  • Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
  • Effectively created the Pick lists, dependent Pick lists and junction objects to establish the connectivity among objects.
  • Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Profiles and Sharing settings.
  • Integrated AppExchange applications likeCase History Timeline makes it possible for users to create a timeline showing all stages of a case.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects and it to read, extract, and load data from comma separated valuefiles.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved in the data validation /Integrations of the source system with Salesforce.com.
  • Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
  • Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
  • Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
  • Used field level security along with page layouts to manage access to certain fields.
  • Created mash up between sales force CRM and Gmail through Force.com AppExchange’s Email integration engine.
  • Involved in developing, implementing & testing on the Sandbox environment.
  • Used the Sandbox for Development and Testing and Migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Data Loader and Eclipse IDE Plug-in.

Salesforce Administrator/Developer

Confidential

Responsibilities:

  • Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
  • Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Created Advanced Custom fields like pick lists, dependent pick lists, implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Effectively created the Pick lists, dependent Pick lists and junction objects to establish the connectivity among objects.
  • Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
  • Implemented search, filtering, and tagging features on page layouts to make it easier for sales to locate relevant marketing content and documents inSalesForce.com CRM Content.
  • Designed, developed and deployed Custom objects consisting of validation rules with effective formulae fields, Workflow Rules if the necessary criteria are met to suit the needs of the application.
  • Developed and Deployed Apex Classes for implementing business logic, Test Classes for Unit testing and Apex Triggers for various DML events, in order to cater the functional needs of customers through the application.
  • In the process of Development of Apex classes using static methods to avoid recursion of triggers, collections like set, list and map methods to store or map bulk of data and SOQL and SOSL queries to extract related data from the database.
  • Developed several custom reports like tabular reports, matrix reports and joined reports including data filters, groupings, and customized graphs to better assist managers and also report folders to provide report accessibility to appropriate personnel.
  • Customized the Dashboards to track the usage for productivity and performance of business centers and their sales teams.
  • Involved in migrating data into salesforce application using apex data loader through CSV files. Installed and configured Apex Data loader.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Visual force pages like Home Page, Disclaimer page, Solution pages and Form fill-up pages are created implementing various validation rules.
  • Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML.

Project Coordinator

Confidential

Responsibilities:

  • Responsible for understanding Citi's line of business and their legacy system.
  • Gathered and identified business requirements from the business stakeholders. Preparation of Business solution documents, Impact analysis and defect management.
  • Requirement gathering and data analysis of the legacy system to automate ticket routing process for the newer system and verified the requirements.
  • Creating awareness for driving the projects and process improvements strategy; ensuring maximum operational efficiency.
  • Analyzing and identifying the trend of various reoccurring issues related to RDBMS (Oracle, Db2, Sybase and MySQL) and Middleware for NAM and EMEA regions.
  • Perform process analysis, find an opportunity for improvement, liaise with various support groups and implement the change in the process.
  • Coordinating with Technical SME's and Senior level management for implementing a workaround to reduce the reoccurrence of issues and to provide a permanent fix for improving overall productivity with an objective to reduce cost and effort.
  • Designing workflows and assignment groups-routing table.
  • Analyzing the risk involved with the change in process on the implementation of the new tool/process.
  • Managed all the requirements (Business Use Cases and Functional Specifications), making requirements available to all team members and maintained design and test cases.
  • Reviewing and writing Test Cases from available requirements and verifying test data.
  • Ensure all aged exceptions pending for resolution in Reconciliation application are reviewed and escalated on a timely manner.
  • Perform various break analysis and reporting the risk exposure to the senior management.
  • Handled knowledge transfer sessions for all the teams involved in the lean transformation to present the new process model.
  • Managing and preparing overall project documentation, escalation charts, inventory list, SLA/OLA trackers, Procedure document and also updating it on a regular basis.
  • Documenting Process Control Manual, Knowledge base and workarounds for reoccurring issues.
  • Handled knowledge transfer sessions for all the teams involved in the lean transformation to present the new process model.

Confidential

Project Engineer

Responsibilities:

  • Responsible for understanding Citi's lines of business: the customer segment, franchise critical services, and all of the infrastructure interdependencies supporting these business functions.
  • Ensure the rapid resolution of incidents, where financial, reputational, or regulatory impact to Citi may be at risk. Including, incident ownership, driving and managing incidents from identification to root diagnosis: ServiceNow and AlarmPoint.
  • Leverage incident management best practices and process frameworks.
  • Identify root cause related to enterprise class incidents at various layers:
  • TIBCO and middleware layers, WebSphere, Java Virtual Machines, web application and SSL, malware, VOIP, network layers (2 and 3), mainframe batch, distributed AIX, Voice, Solaris, Oracle, etc. and assist with various non-technical incident management scenarios. Money laundering (ACH, Wire, Payments), Statement processing and Check fraud.
  • Handling L1 Support for MSSQL, Oracle, and Sybase databases and contribute to the ongoing improvement of DB service delivery within the unit. Creating a comprehensive report on all the virtual tickets assigned to Regional (APAC, LATAM & NAM) DB operations team and determining the root cause of the problem occurrences which are majorly on the database servers.
  • To create, assign priority/Severity, analyze impact, following up, to resolve Major Incident/Problem tickets to maintain SLA and Customer Satisfaction.
  • Conducting weekly regional recalls across 12 Asia Pacific Countries to align towards the Citi Process and Security Standards for Oracle, MSSQL and Sybase RDBMS.
  • Carrying out project coordination activities like in-house budgeting cost, liaising with database integration team regarding technical and software licensing requirements.
  • Analyze the Global Market to derive the market value, size and the business potential, target market segments and their behavior to create business plans. Additional responsibility of analyzing new project models and feasibility for Senior Management reporting.
  • Preparing Adhoc reports like Regional SSL/Service Account details, Trend Analysis, RCA regional reports, Post-Mortem reports based on the root cause analysis of the issue, Audit deliverables and Regional Server takeover details. Coordination for the regionalization takeover activities and publishing status reports for Senior Management.
  • Part of ISO documentation and PCM (Process Control Manual) documentation on a quarterly basis.
  • To create statistical and quality metric reports for various IT infrastructure category (Hardware/ Software/ Outages/ Network etc.) of issues using excel and pivot.
  • Handling escalations as a SPOC during minor incidents and facilitate joint application design sessions that involve groups composed of both Business and Technical SME's. Work with Customer incident process owners on all matters related to Incident Management. Part of Regional (APAC, LATAM & NAM) helpdesk team to provide frontline support to Clients.
  • Deliver Incident Management reporting (like Process & Management reports) and engage in creation and compilation of Incident Management process documents.
  • Data Analysis management and requisition handling - gather information from Senior Management, support them with requisite solutions and provide timely updates. Perform online market research and provide strategic advice on the market potential to the management.
  • Creating MIS reports for qualitative and audit purposes.

We'd love your feedback!